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Post-back Bot Manager Overview

Post-back Bot Manager Overview #

Post back bots are conversational bots that you build using a combination of text elements and different visual elements such as : Text, Image, Audio, Video, File, Quick Reply, Text with Buttons, Generic Template, Carousel, Media.

These Post back bots are responsible to interact with the user and take the conversion as deep as you want with the user. Latterly you can create infinite amounts of interactions and conversations in HeroBot using these Post-back bots to achieve certain goals such as collecting data from the user, conversion events or simply interactions.

Herobot Post-back manager add template

Create Post-back Bot template #

To create Post-back Bot template click on Create new template. This button will redirect you to a new page to fill the necessary information for Post-back Bot template.

Herobot Add a Post-back bot template
  1. Template name : provide a unique name for your Post-back bot template (internal name for identification purpose)
  2. Choose a page : chose a Facebook page that you want to create a bot for .
  3. Postback type : choose the postback type for your bot template ( post back bots could be parent or child ) this option will trigger when you are creating Post-back Bots from our Tree View Visual bot Builder. For accessing Tree View visual bot Builder got to Messenger Bot > Bot Settings > Bot settings data > Data tree view
  4. Postback id : enter a unique id for your Post-back bot template. This field is very import and as you need to use this postback id to connect other Post-back bot templates if you need to continue the conversation and bot flow using other Post-back bots. Also you can use this post-pack id inside an action for example button to execute this bot template
  5. Select reply type : select the type of reply you want to create for your bot template. You can select between Text, Image, Audio, Video, File, Quick Reply, Text with Buttons, Generic Template, Carousel, and Media. We have explained the use case and functionalities of these reply types on different tabs of this tutorial section.
  6. Typing on display: enable this option if you want your bot to reply with a delay, enter Delay in reply in seconds. Please note having typing on display delay leads to a more organic appearance for your bots.
  7. Reply message: enter your reply message for your bot to respond. Please note that you can include Spintax like : {Hello|Hi|Hey} inside your message. Also you have an option to use First name and Last name dynamic properties which pulls and displays First name or Last name of user dynamically. Furthermore, you can include Emojis from the emoji tab ( smiley face).
  8. Add more Reply: with this option you can add more replies similar to one you just added. please note you can add up to 3 to each conversational bot.
  9. Submit :once you have configured all of your desire settings click on submit to save your Post-back bot template.

What this video tutorial to get familiar with reply types so you can use the accordingly:

Introduction to Messenger Chatbots and Reply Types #

[expand title=” Video Script “]Hi, this is Herson, and welcome to this tutorial video. Today I will explain in more detail the Media types available in HeroBot.

This topic, in my opinion, is the foundation of chatbot building. Why? Because Once you understand the media types, you will unleash all the potential you have to deliver a well-crafted and powerful message via messenger. The reply types are the different media formats you can use to deliver your message using a bot sequence.

It could be a simple text, a video, a gif format image, and even a PDF file that people can click, see, share or download. And here is the KEY question: What is a ChatBot Sequence? Well, A Bot sequence is essentially a series of Reply types that you can arrange in a specific way to craft and deliver a compelling and engaging message.

They are the building blocks of a messenger bot. Ok, now that we know what a Reply type and its functionality is, let me introduce you to the ten reply types we use to build a chatbot inside HeroBot. We divide them into two groups: -The 1rst group is where we put those reply types that have NO buttons involved.

That means they only display the information but don’t have any button embed. They are:






The second group is where we put those that have Buttons involved. That means we can embed buttons that a user can click to open a website, give us information, go to the next step in the sequence, and so forth. They are:

✅Quick Reply

✅Text With Buttons

✅Generic Template



These are all of the reply types we are going to cover one by one. In the next video, I will explain the TEXT reply type and teach you how to create one inside HeroBot. See you there.[/expand]

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Updated on October 21, 2020