Action button settings

Action button settings documentation #

Action button settings are few system predefined reply templates so that users do not have to set them manually. However feel free to edit them based on your requirements and as you like.

Action button settings
  • Get-started template : respond when visitor click on get started button. You can add up to 3 reply message template to Get-started template and even connect other post backs to redirect the bot conversation to other bots.
  • No match template : respond when system does not get any matching keyword to reply.
  • Un-subscribe template : replies when visitor click unsubscribe button
  • Re-subscribe template : replies when visitor click resubscribe button
  • Email quick reply template : replies when visitor provides his/her email
  • Phone quick reply template : replies when visitor provides his/her phone
  • Birthday quick reply template : replies when visitor provides his/her birth date
  • Chat with human template : replies when visitor wants to chat with human agent
  • Chat with robot template : replies when visitor wants to chat with robot agent (regular bot conversation).

After selecting any of the above settings you will find corresponding settings to be changed.

Get-started template : #

This bot template is going to engage people when they click on “Get Started” on Facebook Messenger or Facebook page. You can add up to 3 replies to execute after each other and then continue the conversation using Post-back Bot Templates. Also you can set Typing delay (typing effect) for each reply.

No match template : #

This bot template is going to respond to people when your bot couldn’t find any match answer to user keywords or questions. You can add up to 3 replies to execute after each other. Also you can set Typing delay (typing effect) for each reply.

HeroBot No match template

Un-subscribe template : #

This bot template is going to respond to people when they unsubscribe from your page subscriber list ( they can unsubscribe by typing a keyword you set like stop or unsubscribe using bot reply settings ). You can add up to 3 replies to execute after each other for this Un-subscribe template. Also you can set Typing delay (typing effect) for each reply.

HeroBot Un-subscribe template

Re-subscribe template : #

This bot template is going to respond to people when they Re-subscribe to your FB page engaging with bot or any bot sequence. You can add up to 3 replies to execute after each other for this Re-subscribe template. Also, you can set the Typing delay (typing effect) for each reply.

HeroBot Re-subscribe template

Email quick reply template : #

This bot template is going to respond to users when you collect their email address using Quick Reply bot ( by creating a Quick Reply template and choosing User e-mail address from button type ). You can add up to 3 replies to execute after each other for this Email quick reply template. Also, you can set the Typing delay (typing effect) for each reply.

HeroBot Email quick reply template

Phone quick reply template : #

This bot template is going to respond to users when you collect their phone number using Quick Reply bot ( by creating a Quick Reply template and choosing a User phone number from button type ). You can add up to 3 replies to execute after each other for this Phone quick reply template. Also, you can set the Typing delay (typing effect) for each reply.

HeroBot Phone quick reply template

Birthday quick reply template : #

This bot template is going to respond to users when you collect their birthdays ( date of birth ) using Text with Buttons reply type. ( by creating a Post-back Bot and selecting Text with Buttons reply type then choosing User’s birthday from button type ). You can add up to 3 replies to execute after each other for this Birthday quick reply template. Also, you can set the Typing delay (typing effect) for each reply.

HeroBot Birthday quick reply template

Chat with human template : #

This bot template is going to respond to the user when your bots couldn’t find any match to execute a proper response to the user so your bot redirects the chat to the human operator and then replies with this Chat with human template. You can add up to 3 replies to execute after each other for this Birthday quick reply template. Also, you can set the Typing delay (typing effect) for each reply.

HeroBot Chat with human template

Chat with robot template : #

This bot template is going to respond to the user when the user requests to continue chat with the bot (regular bot conversation). You can add up to 3 replies to execute after each other for this Birthday quick reply template. Also, you can set the Typing delay (typing effect) for each reply.

HeroBot Chat with robot template
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