build a chatbot

E-Commerce Trend: Build a Chatbot for Your Business

Rapid response to customer’s queries, concerns, or problems ensures a strong brand establishment and loyalty of the business’ consumers. Stimulating a conversation with your consumers is a great factor to earn leads that can eventually be converted to sales. The faster you reply, the higher chance you’ll close a sale. Moreover, being responsive to consumers usually resulted in good customer feedback and helps you build a reliable name. With human’s innovative mind, they were able to conclude that they needed customer support that will be there at all times. That thinking leads to the birth of chatbots. One by one, businesses started to build a chatbot.    

build a chatbot

Despite its earlier discovery, the year 2017 was the year chatbots dominated the e-commerce and become increasingly popular up until now. A lot of big and well-known brands build a chatbot to support and strengthen their customer service approach. Several companies such as Spotify, H&M, American Express, etc. have grown their business with this strategy. This artificial intelligence contributes a lot to the future of customer support as well as the connection of marketers to their customers.

What you need to know before you build a chatbot

The chatbot is a computer-generated program that engages with a human conversation either through chat, voice commands, or both. It can be used with a popular messaging app such as Facebook Messenger & Whatsapp. Chatbots has a distinguished personality which is designed depending on what type of business this will be used for. It has two categories:

a. Command Based Chatbots

This kind of chatbot relies on pre-stored data of conversations. It selects the best answer that matches the context of a customer’s query or concern. This kind can only answer limited types of questions and thus, it can’t perform actions that are beyond its codes.

b. Artificial Intelligence (AI) Chatbots

Chatbots of this kind can handle more complex conversations and questions. It composes replies from scratch and becomes smarter over time because it can learn from the data of previous conversations.

Why build a chatbot for your business?

More and more companies build a chatbot for their businesses as their number one marketing partner. Whatever business you see online, whether big or small, they prefer using automated messages to answer the inquiries of their customers. However, how do chatbots really help entrepreneurs? Why should you build a chatbot to proper in your business? Do you really need it in order to compete in the digital marketing world? Here are some of the reasons:

• Chatbots will hype up your consumers.

It is common knowledge that a fast response to your consumer’s needs will likely result in a close sale. This is where chatbots come in- it is 24/7 available! It doesn’t need to rest like a human which is why it is perfect to be your customer service buddy to serve your customer anytime.

• Chatbots can reduce operational costs.

Chatbots can be present 24/7 with no fail. They can solve and support countless repetitive questions and concerns of your consumers. This can help the load of customer support and leave the more complex queries and assistance to human service agents. This can help in increasing productivity to agents.

• Chatbots can boost your sale.

Efficient Chatbots produced by reliable platforms such as Herobot can spike up your sales in various ways. Chatbots can improve customer engagements as it can personalize conversation to interact with your consumers. Also, it does not keep your customers waiting. It addresses your customer’s concerns on every scale and answers every question. It also has a vast reach of the audience that a human cannot do. Chatbots have stored data that helps to communicate with customers, thus, making them feel valued and remember which results in good customer feedback. 

• Chatbots know how to showcase new offers.

This newly formed technology can reach a massive audience and can potentially be a good platform when launching new products and services. With a pool of consumers’ profiles stored in chatbots, they can easily target the right audience for your promotions. If you build a chatbot for your business, it will choose the right audience. Thus, this audience will not feel irritated because the offers you are sending them is just their interest.

build a chatbot

Chatbots are the new marketing trend

Chatbots just make it easy for every marketing endeavor and business owner who wants to grow their business. They can reach the right audience and build good relationships with them. They also can persuade consumers to purchase by suggesting to them their preferred items. Imagine how easy it would be to market your products if you build a chatbot for your business? It can track consumer interest and monitors consumer’s behavior which helps to push notifications based on individual preference.

• Chatbots can close purchase transactions and give recommendations

It is not easy to decide on what to buy especially when there are a lot of specifications that you should consider. But, guess what? Another great thing that chatbots can do is that they can make recommendations to your consumers according to what they want and need. They analyze the data and they can suggest the right product or service that your customer is looking for. 

Another amazing thing that chatbot can do is that they can now sell. They even have payment options now. Build a chatbot for your business and enjoy all these perks.

With all these benefits, it is a win-win to look for a reputable company like Herobot.app to help you build a chatbot for your business. 

How do businesses use it?

Chatbots are beneficial to a business. It has a big contribution to the leverage of the businesses that utilize it. According to some studies, AI bots are a great contributor to the expansion of companies and big innovations in marketing. Find out how successful businesses have built and used their chatbots for their convenience. 

  • Making your presence in social media through excellent customer service

Chatbots can be used to answer consumer’s queries and concerns in less than a second and this just helps your brand to enhance your presence in social media. Chatbots are getting smarter over time, it can even now conduct purchases and hold payment options. If you build a chatbot to support your business, you can build your social media presence as well.

  • It can provide better service in smartphones and tablets.

Recent research shows that smartphone users have outnumbered the laptop/pc owners. This is because smartphones can do everything that you can in a laptop/ pc. Usage of chatbots to serve smartphone and tablet users can help you have a more streamlined and wider target consumer.

  • It attends specialized tasks

These tasks are those that can be done by chatbots more frequently than humans. Tasks such as hiring a cab, ordering foods, or checking weather are usually done by chatbots. This is because they have the capacity to do it anytime.

Be your own success story now!

build a chatbot

It is really a great wonder how innovative our technology can become. As time passed, new technology has been launched to provide convenience to us humans. And also, it helps the industry to be more effective in attending human needs. Chatbot has helped businesses and has become the new marketing trend. Positive effects of having chatbot in business have been proven by a lot of brands and truly, this has paved the way for more accurate and conventional marketing. 

Build a chatbot with Herobot.app and have them assist you while starting to use this on your business. They offer a variety of chatbot that is programmed to serve your customers better. Increasing sales, establishing good customer engagement, creating a great brand image, and receive countless good feedbacks from your consumers- you can all achieve this with chatbots from Herobot.app.

The competition is really close, and if you want to stick to the competition, you must keep up with your marketing strategies and customer service management. Human’s abilities have limitations, but chatbots can help them. Build a chatbot for your business, utilize it and you’ll see a great improvement both your sales and brand image. Check out more about chatbots at Herobot.app now. 

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AI Chatbot: Why Online Shops Need Chat Automation

With all the technological advancements nowadays, AI chatbot is no longer mere science fiction. It is now a reality that brings businesses and customers closer. Moreover, chatbot breaks the speech and timeline barriers for customer support. Bots also allow you to do more things than you can normally do at your comfort. With this, you can now book travel tickets and accommodations, order foods and other materials, and even make payments online.

Aside from this, AI chatbot is helping businesses to grow and have wider scope in different social media platforms such as Facebook, Twitter, Instagram, and Facebook Messenger. This is due to the fact that over 63% of online shoppers prefer messaging a bot with speed and accuracy rather than calling customer support. To prove this Facebook even made a data analysis about how customers tend to interact with businesses that it can message anytime. To make sure that you are not left behind by the AI chatbot trend, you should consider creating yours now.

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E-commerce AI Chatbot

Now that everyone seems to spend more time online than doing their everyday physical tasks, making your business go online is just the right choice. However, netizens are harsher and more demanding than your regular customer face-to-face. They want you to reply to their every message right away and sneer at your unavailability. Thus, your perfect partner for doing and e-commerce would be an AI chatbot. Let us tackle some of the roles an AI chatbot can do:

Sales Chatbot

Marketing your business is very important and being knowledgeable enough about your company is the best way to execute this. One thing that AI chatbot is very good at is engaging with your online store’s visitors. It can easily connect with your customers right at the moment that users click on your profile or webpage. It will start with a simple greeting and will then encourage users to state what they are looking for. This is when your sales chatbot will take into action and offer products and services to your customers. AI chatbot can also send direct links and online catalogs for a better transaction.

Customer Support Chatbot

You can now connect with your customers around the world 24/7 with AI chatbot. It can provide accurate information for common customer inquiries regarding products and different troubleshooting tips. It can also provide assistance to orders or shipping and delivery information. Moreover, customers have the freedom to switch from AI chatbot to human live chat depending on their preferences any time. Still, more people prefer bots because it is much efficient and reliable.

Shopping-Cart Abandonment Manager

One of the main reasons why some customers who are planning to pay for your products or services may not continue the transaction is because of some checkout problems. It could be because of some website glitches or due to check-out forms confusions. It would be beneficial for both the business and some customers to resolve this matter at hand. Meanwhile, other customers’ hobby is putting everything they like on cart but forgetting them after. AI chatbot will help you with all these issues. It will serve as your customers’ guide and reminder while also up-selling and cross-selling.

Key benefits of using E-commerce AI Chatbot

AI chatbot is already around for several years already and yet the hype about it is still not about to die down. Why? This is because online transactions are not going anywhere soon and online businesses are here to stay. Meanwhile, around 80% of online businesses are already using chatbots with all the benefits that it offers.  Here are some of the benefits that you could get from AI chatbot:

Improves customer engagement

There are already millions of people who prefer online transactions rather than traveling and going to a physical store. These people also much prefer sending messages online to a business than contacting someone via calls. However, you should remember to install a chatbot on your webpage or social media profile in order to answer their demand for fast and accurate transactions. This is because a delay in reply to customers’ queries may decrease your customer engagement rate and your customers’ interest in your company. However, AI chatbot can help you as it can send replies to your customers instantly without care about time.

Decreases employment costs

All customers nowadays demand fast transactions especially on receiving replies from companies. Before they decide to buy a thing or proceed with receiving the services you offer, they always tend to ask for more details about the products or services. Moreover, you never know when they will contact you especially if you are an international brand. Thus, some companies hire customer support for the day and another set of employees who are willing to work on graveyard shifts. However, this may cost you a lot especially if you are just starting a business. This is where AI chatbot works in place of your numerous employees and reduces your employment cost at the same time.

Promotes personalization

Contacting your prospective customers personally can be a great hassle and extremely time-consuming for your business. However, AI chatbot can help you with personalization of every conversations and build trust on your customer-seller relationship. Bots can look into the profile of its customers and use it for the personalization of the conversation. This is very important on promoting products or telling your customers about sales making them feel more important. It can also give personal product recommendation depending on what your customer needs and sending them product links. What is also special about AI chatbot is that it can remember your past conversation and you will never get irritated about repeating the information you already gave.

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Chatbots for shopping assistance 

Shopping online is not a hassle anymore with AI chatbot. If you find shopping assistants at malls very helpful, then this is the one for you. Bots can ask its customers about what they are looking for and give them product suggestions. It will also provide links and other choices so that every shopping experience will be easier.

How to create AI chatbot for an e-commerce store

Creating an AI chatbot is like raising a child. You are the one who will build its character and hone its skills while it still has none of its machine learning. Just like in parenting, one mistake could lead your chatbot into a disaster. Thus, here are some of our tips to make your AI chatbot creation a success.

Step 1. Define the bot’s goal 

You may reach the goal in the end but it should be where you start. When you are making a bot, it is very important to know what you made it for. Do you intend to make a bot to entertain your customers? Or do you simply want it to drive your sales? Whatever your goal may be, it will be extremely helpful for you if you jot down everything and note which ones are your priority.

Step 2. Select the chatbot type

If you are thinking that all chatbots are the same, you might want to make a research about it. The truth is there are actually 3 types of chatbots that you could create depending on what you think your business might need more.

  • Button-based chatbot– perfect if you want the transactions to be easier and faster. The only disadvantage is that it cannot cater to the needs of your users except for those stated in the buttons.
  • Keyword recognition chatbot– if you want to give your customers an experience like they are talking to a real human with scripted dialogues as it recognizes the keywords. The downside of it is that it cannot give elaborate answer if it will not detect the keywords on the sentence.
  • Contextual chatbot– may be a little complicated in the process of creation but can be really helpful due to its machine learning skill. It does not need to only rely on the script as it can form its replies from its past experiences.
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Step 3. Choose your platform

Now, this would be the the final and most important part of creating a bot. Whether you are planning to integrate your chatbot on your social media sites or website, you should first find the best AI chatbot platform. These platforms will be your partner on creating bots. If you are able to find a good one, you might not need any professional skills to perfect your bot.

One of the best AI chatbot platforms that you could see on the internet would be the Herobot. You will only need to simply drag and drop features that you want to include in your chatbot. Moreover, it has elaborate tutorials to help you along the way. Even if you do not have any idea on how to properly create an AI chatbot, they offer several templates that you can choose from.

make bot

How to make easy profits for your business? Make bot.

In order to succeed in the intense competition in e-commerce, you should stand your ground on the top. Meanwhile, being on the top means that you are more than willing to dominate. If not, you will surely be overthrown by other ambitious entrepreneurs. As you can see, there is persistent growth in online marketing with people preferring online transactions rather than visiting physical shops. However, you need to follow certain steps and there are some factors to consider to be able to stay on top of online business. Now, the easiest way to start this is to make a bot.

Technology is developing through time and so is the satisfaction of the people. The online community is always demanding and in need of fast and full attention all the time. This is the reason why being in a customer service team takes a lot of patience and motivation. However, to make it easier, a company must be able to make a bot to cater to the customers’ needs and communicate with them automatically. Also, bots have other uses that are convenient for those who are in e-commerce.

make bot

What is e-commerce?

Electronic commerce or E-commerce is the latest trend in business and is growing by almost 23% per year. Here, marketers create online stores and advertisements in order to attract more customers in the online industry. Because almost everyone has social media accounts, they often incorporate their businesses with them. This brings a lot of advantages to a certain market chain which is why most marketers use this on their marketing plan. Here is the list of its contributions to a company:

It can reach the global market easily.

As you already know, the online community builds no boundary. Almost everyone in the world is using the internet to socialize, study, negotiate, and even to buy things. Thus, building a good business in e-commerce will help you reach the global market easily than a physical store would. Now, connecting with an international customer will not be any different from a local customer. The only that would change is the shipping cost, which, in many cases, the customer is willing to pay if your products and pricing are worth it.

It has 24/7 availability.

Unlike a physical store that can only be open for 8-10 hours, an online store can be up and functioning for 24 hours every day. This way, it can connect even to those who are only free in the evening or early in the morning. Moreover, a lot of online companies make a bot so that they can communicate with their customers easier. This could mean a dramatic increase in sales for marketers and they will not need to spend much to make it happen.

It is a good method of cost-cutting.

Starting a business is hard especially when you need to hire multiple employees and pay them. Moreover, you cannot really be sure if they will work well with your company or if your business is going to make it to the top. However, you do not need to worry about these things in e-commerce. Here, you can work by yourself when the company is just starting to make profits and just hire others when you think it is growing. If you are not comfortable working with other people, you can also just make a bot that will work for you.

It can easily do target marketing.

Advertisement can be one of the hardest parts of any business. Here, you have to find your target market in order to avoid exerting effort convincing people who are not really interested. However, this is very easy with e-commerce due to its abundance in data gathering. If you are to make a bot for lead generation, it can easily gather data online and send advertisements and messages to them automatically. You can also just search for businesses that are in the same niche and look for those who are liking their posts. This way, you can easily filter those who would be interested in your products and services.

What should you worry about in E-commerce?

Despite the numerous advantages of e-commerce, there are still some things that you need to worry about when starting your online business. One of these is how you can cater to the demands of the online community and how you can compete with millions of online shops on the internet. If you do not know the latest trends or you missed an opportunity, your business can fail once and for all.

Moreover, some customers feel like online businesses lack the interpersonal feelings that a physical store has. This is a very important factor that you must consider when you hire employees or make a bot. You should also beware of the security issues online. Other than these, the fulfillment of customers’ orders can also be problematic. However, these can all be solved with a good marketing plan and a reliable bot on your side.

Why you need to make a bot for your online business

If you are going to start an online business, you should be ready to fight with all the online brands. To do this, you should follow the latest trends and make sure that you have more than what your competitors can offer. Meanwhile, chatbots can help you connect with your customers and compete with other companies. To understand more why you need to make a bot, here are some of the ways it can help you:

Can handle multiple customers at a time

Obviously, live agents are not superhumans and can only hold conversations with 2-3 customers at a time. Moreover, they need breaks, day-offs, holidays, and can only work for 8-12 hours max in a day. By the way, overtime hours cost a lot. Meanwhile, if you make a bot, they can work for you at any time of the day. Moreover, it can hold multiple conversations with customers given its automation ability.

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Other than its efficiency, you don’t need to worry about its attitude because you can set it beforehand. Whether it is having a problem with costumers, it will still remain calm and can provide solutions to them. Moreover, a well-optimized chatbot can provide a thorough and straightforward service to its customers which most modern people prefer.

Can gather user’s data

As said in the previous statements, gathering data about your customers is important in e-commerce. This is useful for lead generation and target marketing. If you know the basic profiles of your customers, it will be a big win for you. Moreover, some information such as the latest trends or posts he or she likes or views can be very useful. This way, you will know which customers should be targeted rather than wasting your time doing so.

However, this step takes a lot of time and effort going around the internet and looking for people’s profiles. Meanwhile, you can make a bot that will do the job to you automatically. It will then lay out a report for you and even contact the people that will probably have interests in your products or services.

Can help you convert people to bot subscribers

As you know, bots are intelligent enough to see the interests of people and to know who will probably be your paying customer. Thus, you can make a bot that will turn your page commenters and likers to bot subscribers. This way, you can easily connect with them without visiting your page from time to time. Moreover, this can inflict more interest in your customers as everyone loves feeling special.

Moreover, it is also more effective than email marketing by 30% and can integrate with other third-party services. Aside from this, you can build an interesting and fun character that your users can enjoy when you make a bot. It can act as your company brand and will reflect greatly on the image of your business.

make bot

Make a bot with Herobot

Keeping yourself on-trend and knowing what you can do that your competitors cannot is a must if you want to survive in the world of e-commerce. Thus, you should make a bot that will reflect the brand of your company and can give you multiple sales. However, doing it is not as easy as you think especially if you do not know how to start. Meanwhile, Herobot is here to save your day!

Herobot is a chatbot platform that helps its users to build chatbots easily. Keeping their company goals in mind, it offers various types of bots that you can choose from. From Facebook bots to webpages bots, you have the choice to start your bot business now. Moreover, Herobot has several templates that can help you make a bot that will surely suit your line of business. It is also cheaper than other platforms and is very easy to use. To know more, you visit our website.

ai bots

AI Bots: Is it better rather than asking a Human?

With each passing year, the technology keeps on advancing and new developments keep on emerging. Moreover, these new inventions and discoveries are helping people live a more comfortable life. With the help of technology, we were able to be more productive in our work and responsibilities. And with this, one of the trendiest techy stuff that you would meet on the internet would be the AI bots.

Furthermore, inventors are growing and developing more technologies that could help us in our daily tasks and it includes commercial ones. With AI bots, companies are able to expand their business engagements and connect with more people. Meanwhile, customers also find chatbots convenient as it helps them contact a certain company much faster and easier. This proves the mutual impact of AI on both consumers and brands.

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What are AI bots?

If you still have questions regarding AI bots, let me discuss its meaning and uses briefly. To start, AI stands for “Artificial Intelligence” and it is a computer program that is able to do things that require human intelligence. Moreover, chatbots are seriously useful for various businesses and different careers. As customer support, they are effective due to their lack of personal emotions and issues.

May it is a small-scale or large business, every entrepreneur is all excited of getting their hands on it. This is because of all the good reviews that its users are giving. Not only is it efficient, but AI is also a good solution for cost-cutting in the company. A single AI system can finish a work of ten or more employees without a need for breaks and day off. Moreover, worrying about spending more on graveyard shifts and holiday pays is totally useless.

Advantages of Using Chatbots

Can work non-stop

Unlike humans, AI bots can work nonstop without getting paid for extra hours. Machines don’t need breaks, not like humans. Because it is only a computer system, what you need to worry is only the programming of a chatbot. If you are able to create one without any mistakes, then you will surely have the best experience with it.

Accurate decision making

The complete absence of emotions from a machine makes it more convenient as they can decide on a short time. You will never see an AI bot get easily swayed by abusive customers because it only acts as how it is programmed. Its answers will rely solely on the guidelines and dialogue that its programmer inputs.

Less error

AI bots reduce the chances of error on communication and information in every task. With its high artificial intelligence capacity, it can use all the encoded information on conversations. Moreover, its machine learning capabilities are able to help to adapt to new trends and pieces of information it can gather.

Trendy

Keeping up with the trend is very important when it comes to business. This is because you need to your target customers to strategize more efficiently. Now that messenger applications are widely known to all people, it is very important that you have AI bots for your business.

Connects with the global market

If you are planning on advancing your online business to the next level, you should start focusing on the global market. With AI bots, this will be possible. Unlike humans, you can generate your chatbot with different languages that help you be more accessible by foreign consumers.


Some of the disadvantages of AI bots

High-Cost Creation

Building a bot will cost you much if you are going to hire professional programmers. Moreover, it will take a long time before they finish a perfect bot which will waste most of your time. However, you can create bots fast and easy with the help of good AI bots platform such as Herobot.

Increase of Unemployment

Some businesses and companies are now relying on the services of AI bots which causes the unemployment of several employees. Technological innovations have a nickname “creative destruction” of the employment of some on other sectors. Meanwhile, it will open new opportunities for the employees on other careers.

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Limited Thinking

AI bots can do what they only need to do, which makes them know nothing about other things. However, they can still adopt through time and experiences with their users. This is possible with chatbot’s machine learning.

Lacks on Creativity

AI is only basing on scripts. It does not really have any ability to generate its own answers unless it has pre-programs that enables it to do so. However, most chatbot platforms are offering widgets and special features which forces the creativity out of bots.

Weighing down

Now that you already know some of the pros and cons of the existence of AI bots, this is now the moment of truth. Is AI really beneficial for the people? Well, it depends on the situation. If we are going to talk about the efficiency of a business and its production rate, then we can say that it is really beneficial. It is due to the automation that chatbots offer.

Meanwhile, it will really be disadvantageous for some employees that are relying on jobs such as customer service and social media management. As AI bots are convenient, some companies tend to disregard the importance of the abilities and personalization of humans.

However, there are still some speculations of commerce specialists. Even if companies lessen their employees, they still need human support for the things that AI bots will not be able to handle. In conclusion, the existence of technological innovations for business is equally important as the service of human intelligence.

What you could get from a good chatbot platform

  1. Easier to connect with. Using chatbot platforms is really easy and most have chatbot supports that you can easily connect with. You do not need to wait long if you have any questions or encounter any problems.
  2. Chatbots are simple to operate. It could have an interaction with the customers as human assistance do. Also, chatbots have unlimited patience, so you could use your time thinking about what you need to ask.
  3. Cost Efficient. Having an AI bots platform around will help you save a lot rather than contacting a professional programmer. Most of them have high rates because coding is not an easy task. However, chatbot creators, such as Herobot, are really easy to use and do not cost a lot.
  4. Cater to User’s Need: Chatbots can quickly evaluate and identify what a customer wants and needs, which chatbots after identifying the problem, they’ll come up with a solution immediately. Moreover, it can answer questions simultaneously for accurate information.

Be with Herobot!

If you are having trouble connecting to more customers on the internet, Herobot is here for you! This AI bots platform is an application that will help ramp up your business in a short period, and it will boost your sales and quadruple qualified leads.

Moreover, Herobot is considered a complete messenger marketing platform that you could find. It will help you grow your business, and it is effortless to use to multiple your contacts and customer’s list by providing you with a complete set of tools which can make anyone into a subscriber.

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Also, HeroBot will give you the power to create Facebook Messenger bots which can answer the customer’s question and inquiries very well, and it is super easy and free. Having HeroBot part of your business, you will have no regrets and will satisfy you and your customers. It will also provide your customers with an impressive and delightful experience once they use the HeroBot and your company will gain the customer’s attention and trust.

You’ll love using the chatbots because they will provide the answers that you wanted to ask about HeroBot! Look no more, since they are the best and a well-known app that you could undoubtedly make your business successful. They produce high quality and accurate chatbots. So hurry up now and sign up on HeroBot to build a successful business!  

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AI Bot: The Uses and the Impacts It Brings

We are now in an era that everything is modern and automatic. People nowadays are so used to things that will help them finish their job efficiently. With the help of technology, all the tasks you need to do can be a lot easier compared to how the way things work before. There is massive progress in technology as significant innovations are beginning to emerge. Even the things that we thought are impossible in the past are now beginning to come true. Some of these discoveries are virtual assistants and AI bot.

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Combining the services of Artificial Intelligence and Virtual Assistant made a significant impact on the business industry. One of the high factors that help the business industry is Artificial Intelligence (AI) bot. Moreover, the bot helps in improving the services that a particular company gives to its customers. A chatbot is a kind of software application that uses Artificial Intelligence to understand human needs and assist them in the type of service they want. It mimics written or spoken human speech so that it can have interaction and real conversation with a person.

How AI Bot enters the monopoly game

Joseph Weizenbaum is one of the experts in the field of Computer Science who is responsible for developing the first chatbot called “ELIZA.” After creating “ELIZA”, Richard Wallace developed “ALICE “in 1995. It has more advanced features than Eliza as it uses natural language, which initiates refined conversation. The next chatbot created was “JABBERWACKY”. It surpassed the functions of Alice. It generates natural language, to give interesting and entertaining conversation. Its primary purpose is for entertainment rather than assisting. From the Artificial Intelligence Markup Language (AIML) that used to develop Eliza, Steve Worsick created “Mitsuki”.

Companies are starting to engage in the use of AI bot for various reasons. They can somehow Market their brand, promote their services, and even sell products. AI Bots usually handle moderate conversations, like welcoming the customers or clients. Product discovery interaction is also possible with AI Chatbots.

With all the different functions of AI bot, it also has its limitations. When customers ask a different question, that the developer didn’t address when designing the chatbot’s logic, there is a big possibility that the AI will not answer the question. It will then lead to dissatisfaction from the customers because the bot leaves them hanging. AI chat generates the text given by the user; this process is called “parsing.” The functions mentioned earlier are only the usual and general functions of AI Bots. Other bots platforms have different features specially designed to cater to all the needs for their different target market

Top 15 well-known companies that use chatbots for their business

Starbucks

Who would’ve thought that your favourite to-go-to coffee shop will be in the top list, but believe it or not, Starbucks started a partnership with Herobot in early 2017 to prevent the long waiting line for customers.

Lyft 

This is a travel and transportation company, and it is known to be the best joyride app. This transportation provider uses AI bot for chatting and voice command. Moreover, with this, people can now get in touch with the company without any hassle.

Fandango

It is an official Facebook F8 launch partner that released in May 2016. With how easy it is to converse with, many people are considering Fandango as the best app for moviegoers.

Spotify

Everyone knows what Spotify is. With its great features, it is well-known as a music application where you can download songs without getting sued. However, if you don’t know, this music app uses AI bot for sharing music through chats.

Whole Foods

The chatbot of Whole Foods in Facebook supplies recipes along with nutritional values personalized for every user.

Sephora

It is one of the famous make-up lines which also recently engaged in digital marketing to provide their customer with different make-up tutorials and beauty tips.

Mastercard

It is a trusted banking app that has a partnership in Facebook Messenger bot to cater to Mastercard holders to handle different kinds of transactions.

Staples

Staples is a retail company that handles orders, provides a tracking system and return of requests from the users.

The Wall Street Journal

This is the first news delivering company that partnered with AI bot to give the latest and most trendy information to the users. 

Pizza Hut

Your favourite Pizza house now has a chatbot app in Messenger to perform an excellent ordering system.

Hipmunk

It is a kind of travel agency that has AI-powered chatbot that enables the customer to find suitable travel deals.

ai bot

Natgeo Genuis

Natgeo used the strategy of Digital Marketing through AI bot to promote the network’s TV Show titled “Genuis”. With this, they can advertise the show on time. Also, people are having fun conversing with the AI bot, which helps them consider watching the show.

Watson Assistant

IBM is part of developing Watson’s AI-Powered Chatbot to understand user’s call logs and historical chats. As we all know, Watson is a huge company with a high image in public. However, one of its problems is hiring more people to interact with customers. Thus, they thought of using artificial intelligence to resolve this.

TechCrunch

It is an online publishing company that engaged in using chatbots. To update content, the user can also set time when to receive the update.

Baby Center UK

It is one of the great childcare and pregnancy resource in the UK. Also, they are using chatbots to assist the user in terms of raising a kid, giving information, and helping the user with their struggle regarding childcare.

Different platforms that can help you and your business

  • Impersonate
    • This AI Chatbot platform develops chatbots that support text, audio, video, Augmented Reality (AR) and Virtual Reality (VR). 
  • Smart loop
    • Its function is the same with its name “smart loop” as it identifies loopholes while interacting with the users.
  • Reply.ai 
    • This kind of AI Chatbot specialized in a chatbot software solution for e-commerce websites.
  • Aivo
    • Aivo is a kind of AI Chatbot platform that gives its customers a real-time response, whether through text or voice message.
  • Pandorabots 
    • This platform helps you in developing interactive chatbots on websites, mobile apps, as well as popular messaging platforms such as Twitter, Telegram, Line, and Slack.

The best AI bot platform

Given all kinds of AI Chatbot platforms, one of the most functional is the Herobot. It has more comprehensive activities than other platforms. The functions of Herobot are likely the most complete among all the chatbots, and it is for marketing purposes. Herobot supports creating Facebook Messenger bots; it also manages the social media tasks, such as scheduling, posting, tagging, and comments. It helps the user to minimize their responsibility for marketing while increasing productivity as it automates digital marketing activities.

Using Herobot is an excellent technique in your business because it can reduce your marketing cost. Rather than hiring different staff to do all the marketing activities, companies can rely on using Herobot, for it can do all that humans can do suchlike sending information, notifications, giving updates, and promos in Facebook Messenger. Herobot has a built-in AI engine that uses for an automated reply, likes, and sending private messages.

It can also upgrade your Facebook Ads. Doing a live chat is also possible with Herobot or even scheduled live-stream videos. One of its unique functions is creating automated contests and promotional quiz. Moreover, Herobot has a lot of numerous features that are very useful in maintaining the company’s status. It can upgrade productivity, and it helps in making your business competitive or even makes it ahead of the game among all other companies. Also, there is no doubt those well-known companies are willing to use it to improve their business. 

ai bot

Be with Herobot!

Adaptation is essential when it comes to business. If you want to excel in your field and be one of the best companies around, you just have to know the latest trends. If you can apply them in your marketing plan, then you can be sure to attract new customers. One of these technological development is a chatbot or AI bot. Numerous brands and companies are now getting involved with AI bot, and it did not disappoint them.

From customer service to social media marketing, bots can deliver good feedbacks from customers. Thus, it is only natural for you to be curious as to how you can create them. To know more about the most comfortable and fastest process of AI bot creation, click here now.