artificial intelligence chatbot

Improve Customer Relationship with Artificial Intelligence Chatbot

A company cannot be successful just by itself. The greatest factor that will bring its success is its good relationship with its customers. However, this is where a lot of companies, especially the new ones, are having trouble with. Even if they build great products or guarantee a good service, they still can’t find loyal customers and increase their sales. This is where the customer service departments take control with artificial intelligence chatbots.

artificial intelligence chatbot

The customer service personnel are in charge on connecting with customers and helping them to whatever they need. However, this is not as easy job especially to small companies who cannot hire a large number of agents at once. A large number of inquiries is also a big problem for a developing company who is understaffed. Thus, the best way to solve this answer is to create an artificial intelligence chatbot that can answer multiple customers all at once.

How about artificial intelligence chatbot?

“Can machines think?” This is mathematician Allan Turning’s statement that made a significant mark in the history. As time the modern world undergo constant change, the lives of people are continuously improving and innovating. One of the examples of this innovation is the Artificial Intelligence or AI. This is a branch of applied science where machines are programmed and generated to think like the human brain. So the answer Allan Turning’s question is “yes” machines can think, but how?

Artificial Intelligence works with a vast amount of data and sophisticated algorithms that will be programmed to be a software that can do as specific task or goal. From the simplest to the most complex order, artificial intelligence is made to comprehend all of it. It has datasets where the brain or information that will be needed is placed. Good examples of this are robots. Just like humans, it can perceive and understand instructions. They are made to solve and do a specific task to achieve a certain goal.  Reasoning, learning, and perception are the main goal these machines. Before everything else, there will be a testing process to evaluate the system or application through trial and error.

First, it has datasets or databases where a large number of data needed are stored. It also has weights that correspond to the value that will be needed for the output. Next, it will require inputs from the user. The input will be analyzed and assessed by the AI and produce the output. If the software did not create the output it desires, it will adjust its weight until it constructs the correct one. Artificial Intelligence can be machine learning, neural network, computer vision, and Natural Language Processing (NLP).

But, what is NLP?

Natural Language Processing (NLP) is a field of artificial Intelligence that focuses on the interaction of humans and machines through natural language. It allows the machine to understand and decipher human languages. One good example of NLP is chatbot. This is a software program that uses the Internet and makes human connections to machines possible. Often called “conversational agents,” these chatbots mimic how a real person is talking to a user. It uses the Question and Answering System to have a real conversation or talk with a person.

With the utilization of the Internet, it connects to its user through words and voices in real-time. They have programs that enable it to talk and respond to a conversation at any time of the day. These collaborative software applications use Facebook, Telegram, Slack, etc. as their contact channel. As Forbes said, the chatbot industry exceeded $190.8 million in 2016. These chatbots are really useful in different fields and industries. Education, business, health, and social bots are prominent in every field.

Human Live Chat VS. Artificial Intelligence Chatbot

Chatbots can make an impact on the social and emotional feelings of an individual. As stated by Mauro de Gennaro in his study, Effectiveness of an Empathic Chatbot in Combating Adverse Effects of Social Exclusion on Mood, chatbots can give emotional support to an individual. These can also be a great help to relieve negative emotions and thoughts for your products and services. It gives no judgment and unbiased opinions.

But unlike humans, chatbots do not have any feelings. They can hurt someone without knowing or sympathize with them. Humans can offer to understand and care that machines cannot do, for short, humanity. Machines can never take the place of humans, BUT THEY CAN UPGRADE THEM. They are just programmed to perform specific conversations and engage with the users.

Whether chatbots or humans, everyone works together for a greater and stronger bond. But how are do these chatbots work? What is it made of?

artificial intelligence chatbot

Building Relationship with Customers

Chatbots are smart and can even have a function of machine learning that helps it learn based on an experience like a human child. While its main goal is to answer your queries and questions, it can also help in improving the relationship of the company with its customers. But, how is it possible?

Show its human side

Well, this is main factor of how a chatbot can help in building relationship with customers. By creating a personality for a bot, the conversation that it will create will be most likely fun for its users. There are even some corporate AI that were popular by itself due to its fun and entertaining personality. However, you must note that it cannot always be fun and that it should still be a perfect fit for your line of business.

For example, you can’t use a fun and sarcastic personality if your business is dealing with legal or health matters. You cannot have you chatbot going around and joking about a customer who is having a problem about a law suit and health problems or they just might get extremely annoyed or disrespected. In these cases, you should just give it a serious, empathetic, and informative personality.

Answer your customer’s feedback

The most problems businesses are having trouble with customer relation is by being active 24/7. For small to medium companies, this is extremely hard. It is because hiring more customer service assistants that will work for extra time or night shift is costly. Meanwhile, you can answer all this with the help of an artificial intelligence chatbot.

As you know, Artificial Intelligence chatbot provides a chat automation system that enables it to cater the needs of multiple customers at once. It is also available 24/7 and the customers will not need to wait long for a response anymore. Due to this, your customers will raise their approval and trust to your company which will affect your sales positively.

Bring out its Machine Learning

Gaining knowledge with each other is part of being in a good relationship. As for a great customer service, this is also the case. As much as the live servers should give helpful answers to every inquiry, they should also be able to learn when something happens and use it for future reference. However, many people believe that this is impossible for just a mere artificial intelligence.

On the other hand, this is actually not true. Chatbots are able to develop a machine learning capability where it is able to use its experiences with its customers for the future use. This is by storing new and unusual data that the bot may find valuable for future reference. This way, its developers will not need to update it repeatedly to provide better service. It also helps the bot to adapt to the needs of its customers which is important when building a relationship.

Reward your customers without a hassle

When you are doing something good, you always expect a reward for this. It is also the same for your loyal or new customers. For them, they are doing you a favor by buying your products and being a multi-time customer. Well, that is actually true but how can you reward them properly?

artificial intelligence chatbot

Giving special coupons could be one of the best tactics to make your customers feel rewarded. This could also help them feel the urge to buy and be gain rewards again. It is very similar to classical conditioning. Meanwhile, because bots are systematic and smart, it can detect which customers are newbies and which ones are old. In this way, artificial intelligence chatbots can give them vouchers accordingly.

How can you have your own Artificial Intelligence Chatbot?

Having trouble finding where to get chatbots? We have the right solution just for you. We bring you, Herobot.app! Also, we have the most sophisticated and advanced mobile bot for your welfare. With professional crews and modern tools, Herobot offers the best and finest bot mobile for you. Come and visit our website now at https://herobot.app/.

robot chatting apps

7 Best Robot Chatting Apps to Use

It’s no longer a surprise that technology has taken place with our daily routine. With the use of our mobile phones and computers, we can now easily find what we need. It’s just one tap or one click away. We depend on social networking sites, and there will not be a day without using the internet. As a result, many developers use technology to enhance millions of life. One of these innovations is the robot chatting apps.

As the years go by, new applications are developing, while others are enhancing. How should I make this application more interactive? Some developers may ask this question. Some brands now use apps for customers’ easy access. They also think of new ways to improve it, which is why they develop robot chatting applications. They enhance these for people to use in whatever they need.

robot chatting apps

How can robot chatting apps improve your life?

A chatbot is a product of technology and the internet. This best suits the term “one chat away” for it instantly give you an answer to every question you ask. Nowadays, people use this for their daily routine because it’s easy, and it saves them time. They find it interactive since they can talk to this bot whenever they like. There are a lot of services that these robot chatting apps offer.

These include buying products, money sending or booking your travels. You don’t have to spend time browsing a website, click tabs and such. Just send your complete and detailed information to your chatbots, and they will do it for you. Additionally, some applications now improve their system by chatbots. Since people usually spend their time on the internet, developers look for an easy way to upgrade their apps. Of course, they researched where people commonly use robot chatting apps.

Categories of Robot Chatting Apps: Where Do People Use Them?

Various applications are helpful for your hobbies and tasks because they make your work easy, and through chatbot, it is now easier. There are ways of where developers can apply chatbots since people mostly rely on the internet. They usually use these for the following:

Productivity

Chatbot applications are for easy use to help users have more time to spend on their other activities. Everyone wants a productive day, and doing usual tasks that might take long will be too much, right? With the help of robot chatting apps, your work will be complete, by just simply tapping or clicking, an answer will send right away.

Health

If you have problems with your health, you can now ask a bot. Checking your health is very important. If you feel a little sick, you should consult a doctor. However, not everyone has the time to go to the hospital and have them checked by the doctor. Robot chatting apps can now be your temporary doctor. Of course, if it is severe, it’s better to seek help with a professional.

Entertainment

There will always be a time for fun and entertainment. If you like someone to talk to, robot chatting apps are you’re number one adviser. There even some that offers games and quizzes tah will surely talk your mind off the stress.

Finance

It’s hard to admit that you can’t budget your money all by yourself. However, you have to face the harsh truth. Thinking where your money should go and how you can have bigger savings is a tough job. You’ll eventually forget how and where you spent your money. So, with the help of chatbots for finance, it will take charge and track your money.

Fashion

Who wouldn’t love fashion? You may now look for inspiration through your chatbot fashion app. It will help you make your outfit of the day fashionable as ever. Your favorite leading brands may have applications for your easy use. It will also provide you tips by chatting with a bot. You don’t have to search online because it is one tap away.

robot chatting apps
Transport

If you love traveling, the robot chatting apps can help you with that. It will book your travels or find a car for you to use. It’s easy! Some chatbot travel apps can give you easy access to promo flights and packages. It will also update you if discounts are coming up.

Best Robot Chatting Apps to Use

As mentioned, there are various robot chatting apps that you may use in any ways you like. It could be for your productivity, health, entertainment, finance, fashion, and transport. You can always find ways to lessen your tasks, and that is by the use of applications. Here are some chatbot apps you can use:

Andy

If you want to learn English and improve your grammar, Andy will be your robot English teacher. Andy will give you tips on how you can improve your English. They provide games for you to learn new words and how you will use them. Just chat Andy about what’s happening, and it’ll point out mistakes if you have one. You may now study grammar and improve your English with Andy. It’s now easy without looking for websites to help you.

HealthTap

If you need a consultation, you may now simply visit robot chatting apps. HealthTap will take care of your needs by sending symptoms to the chatbot. They will provide information about your problem and give possible remedies. But, it is better to seek professional help if it’s a severe problem.

H&M

One of the leading clothing brands has a chatbot app. You now have your stylist on one tap! H&M will provide you the best outfit they could offer depending on the style you want. You may also send them a piece of your choice, and they will present you the best match for it. It is also friendly and will seem like a game where you create your outfit. If you love it, you may buy it from the application itself. It’s an interactive shopping experience with robot chatting apps.

Hellojoy

If you’re feeling down and stress, there’s one chatbot app for you. The app will ask what you’re feeling for a day because it will only concern about your mood. Joy will help in tracking your mental health, and it will give you the overall record of it. It will not only about your mental health, but Joy will also track your sleep and exercise. Moreover, it will give you suggestions to help you de-stress. What you need to do is set Joy up for your weekly or daily check-ins.

Hipmunk

Planning a trip with your family or friends is now made less problematic with robot chatting apps. Hipmunk will give you the latest deals for flights on your seat. Not just that, it will also provide you with the best choices for hotels, transportation, and a lot more packages. The app will also share a map to you, so it will ensure that you’re in the right

direction. You will have a nice trip. Traveling won’t be a hustle by chatting to a bot.

Prisma

Prisma is the chatbot application for photo lovers. This application will provide different filters to transform your photo into a masterpiece. It has over 50+ million downloads and became standouts of 2016. It was first developed as an application and later developed a chatbot app. They offer the same as the app the difference is, Prisma chatbots are for conversations.

robot chatting apps

Mitsuku

For your entertainment purposes, we have Mitsuku. It is a human-like app that plays games and does magic tricks for you. Not only that, but it also receives several awards, and a lot of public posts featured her. If you want someone to talk to, you may start a conversation with a female bot. This robot chatting apps will help you every day without a hustle. It will help you with your hobbies and interests. It’s convenient to use because you only have to send them what you want to talk about.

Create a Chatbot For Your App

As you can see, robot chatting apps are a trend today. They start with applications for the user’s convenience. Chatbots are also for personal use, business, and for companies. It builds a brand and boosts its sales, and it also helps a company for tasks and job applications. There will always be more ways to improve one app or brand. Technology gives everyone room for improvement because it is developing as well. 

If you’re wondering how to improve your apps, one interactive way is to build a chatbot. HeroBot can help you create your chatbot for your apps to make it innovative and appealing to your users. If you want one now, we’re ready to help. Visit our website, herobot.app.

Chatbot Marketing

14 Chatbot Marketing Examples to Boost your Business using HeroBot

If you are a start-up company, then the first thing that will come to your mind is how you can gain a lot of clients. Getting a client is hard, and keeping one is a lot harder. Therefore, you really have to consider all the alternatives if you want to up the number of your clients. But the good thing is chatbot marketing now exists.

Chatbot Marketing

A Facebook bot is one of the best mediums that you can utilize for the optimal success of your business. Chatbot Marketing has been significantly increasing the sales and lead generation of businesses around the world. Above all, chatbots give significant advantages to you among your competitors.

To inspire you, here are some examples of companies who stepped up their game through Chatbot Marketing.

1. Adobe

With direct and straightforward customer assistance in mind, Adobe designed a bot that is simple yet efficient.

Chatbot Marketing

Through the particular prompts offered, clients will then be assisted with a solution for a certain issue.


Chatbot Marketing

Depending on the problem, the bot will provide their users with choices which include visiting informative troubleshooting page or conversing with human customer service.

2. Evernote

Evernote is another company that opts to utilize their bots in a simple and straightforward way. When a certain user experiences a product error, then the bot will recommend him to be in touch with the Twitter Support Team.

Chatbot Marketing

In addition, it also suggests its clients solve the problem by filling up community forms and contacting the email support. The bot may have no frills and fancy design. However, Evernote’s bot provides quality service by focusing on solving the common questions and problems that users might encounter.

3. Hello Fresh

This meal kit company is one of those businesses who indeed know how to utilize the power of Messenger marketing in their advertising endeavors. Instead of presenting their chatbots as a customer service representative (like most businesses do), Hello Fresh will greet and talk to your prospective clients in a friendly way.

Hello-Fresh-Recommended-Questions

To make the conversation flow smoother, Hello Fresh’s bots suggest different prompts which are mainly based on the frequently asked questions of other clients. Aside from this feature, the bot is crafted with social selling component that offers customers with bot-exclusive discount codes. These discount codes are mainly created to encourage individuals to intermingle with their bots and to increase sales. Through their specific design, the discount codes become great tools for business owners to track the ROI of the bots that they built.

Chatbot Marketing

Herobot can help you achieve the excellence of Hello’s bot through its chat broadcast feature. Through this tool, you can send promos, updates, notifications, and information to your shoppers on Facebook Messenger.

4. Domino’s Pizza

Craving for pizza but you don’t want to leave the comfort of your home? If so, Domino’s can surely bring you what you need without the hassle of downloading and signing up in a business app.

Domino's-Build-Pizza Chatbot

Through your Messenger, you can now order and customize your pizza just the way that you want to. Thanks to the pizza parlor’s bot. Through this, you can now order your pepperoni flavor digitally.

5. Universal Studios

If you’re planning on going to Universal Studios, then you should also prepare to have easy access with their chatbot.

Chatbot Marketing

In addition to being useful in terms of availing tickets and booking reservations, this user-friendly tool contributes to a more pleasant and joyful theme park experience. For instance, the bot will give you information once you’re there inside their premises. Do you need to know where the nearest water fountain or restroom is? Feeling hungry already but you have no idea where the nearest food stall is? Then worry no more. The bot can provide you with the best answers.

Universal-Bot-Wait-Times

It will inform you of the basic locational details that you need. Also, you can count on your bot to inform you with the ride wait times in real-time. Therefore, you can easily modify your prepared schedule to save your time.

6. Arsenal FC

Chatbot Marketing is not only for businesses that target customers for generating sales. But it can also be utilized by various types of businesses: which include sports teams.

Chatbot Marketing

Arsenal FC, an English soccer superstar team, uses bots to deliver premium content and breaking news to their fans. For instance, this tool informs their users with the real-time score reports of their matches.

Arsenal-News-and-Fixtures

In addition to this, the bot also brings information about team line-ups, future fixtures, and even new articles about the team.

7. Tommy Hilfiger

Tommy Hilfiger introduced a personalized chatbot in Messenger. Armed with a welcome conversation, the bot will automatically greet the user upon opening the tab.

Chatbot Marketing

The tool will then present the shopper with the collection that the company offers. Aside from this, the consumer will also be provided with three choices for the conversation which includes browsing, style advice, and looking at the behind the scenes of the latest fashion show that they hosted.

With regards to customers’ inquiries, the chatbot will give you answers through the proposal of the list of options. Other than that, this bot is armed with extraordinary language processing capability and keyword evaluation. Therefore it’s easier for users to acquire answers and solutions. Aside from that bot can also offer several different options.

8. Patron Tequila

Patron Tequila is known for their excellence in combining ingredients to produce the best varieties of tequila. Moreover, Patron Tequila also knows how to provide great customer service through their bot.

Chatbot Marketing

One of the features of this tool is the “Bot Tenders” which recommends different cocktail recipes. After analyzing your preferences, the bot will then give you custom suggestions through its marketing personalization.

Patron-Gif-Options

Above all, when the user finally creates his own recipe, the bot will then encourage him to share his creation in social media with #SimplyPerfect hashtag.

Chatbot Marketing

9. Sephora

Sephora is known not only for its quality makeup product but also with its extraordinary marketing endeavors. For instance, you can schedule an appointment, search products, and try on their makeup through the augmented reality technology that they offer. 

Sephora-Shopping Chatbot

In addition to this, the bot will also let you know if the bookings or products that you’re looking for are available in the nearest store in your location.

Chatbot Marketing

Herobot will help you acquire the Chatbot Marketing features that Sephora has through the activation of Automate On-Site Chat. This is an excellent tool for product collections and appointment setting, lead capture, and retaining customer chat data.

10. H&M

It’s not advertised on the company’s website but it doesn’t mean that H&M’s bot is not valuable for its users.

Chatbot Marketing

Focusing on providing high-quality user-experience, the bot will ask you some few questions or provide you with photo options that will make it easier to analyze your personal style in fashion. After the evaluation, it will provide you with an extraordinary experience of having a style profile and virtual personal stylist.

Chatbot Marketing

After the evaluation, it will provide you with an extraordinary experience of having a style profile and virtual personal stylist.

When a user already has a style profile, she can then utilize the bot to match their own outfits. Aside from shopping, she can also surf through the outfits that other shoppers have created for inspiration.

11. GoPro

GoPro is one of the businesses who’s excellent in producing visually-stimulating content in social media. Owing to this fact, then you can expect that the bot they use is of the same quality.

Chatbot Marketing

If you’re trying to find a camera, then GoPro’s bot will guide you in the whole process. The bot will start the conversation by offering their users with assistance in looking for the best camera depending on their specific necessities.

GoPro-Bot-Recommend

What makes it more fun is the social videos and gifs that the bot replies with every once in a while in the conversation. This imagery and personalization technique is undoubtedly a great tactic to maintain the user’s attention while encouraging them to buy the products that they offer.

12. Very.co.uk

Through the chatbot that was introduced last 2016, Very.co.uk can assist their customers with regards to their account number reminders and tracking payment and orders. On the other hand, Very’s bot utilizes questions and multiple-choice answers when it comes to its inquiries.

Chatbot Marketing

Motivated to improve their customer service, this company is currently working on implementing the power of Artificial Intelligence (AI) in their bot. When this is all settled, a user can expect the bot to understand whatever she asks or says.

HeroBot Messenger Marketing

Chatbot provides a lot of benefits. It can cater massive amount of requests. In addition, it is available 24 hours a day, all throughout the year. In other words, you won’t need to worry that people will have to wait long hours to receive a response.

If you’re interested in the power of AI technology, then you should definitely implement it in your Chatbot Marketing strategy through the Leverage AI for User Intent that Herobot offers. Created for best user experience, this instrument matches Facebook bot content to user intent through interactions and keywords.

Are you ready to take your marketing endeavors to the next level? Then Herobot can provide you with advanced chatbot tools that will help you rise up from your competitors. So visit the website today!