11 Reasons Why A Chat Application Is Great For Business

11 Reasons Why A Chat Application Is Great For Business

Back then, social media was just a platform for users to connect. But now, with the advancement of social media, it has integrated the use of a chat application. It’s an essential but necessary development that paved the way for users to communicate instantaneously on a whole different level.

Also known as a messaging app, a chat application is a platform that enables a user to connect and message another person through the use of their computers or mobile device. To name a few examples of chat applications are Facebook Messenger, WeChat, WhatsApp, and many more.

11 Reasons Why A Chat Application Is Great For Business

Now, as we are living in this device-dependent world, it’s not a surprise why these chat applications are a massive help in making our daily lives more comfortable. We might not see it clearly, but it’s slowly becoming a necessity as many more users are switching into using chat applications to communicate with friends and families from anywhere, even across the globe. All they need to do is have an account and an internet connection.

Why Use Chat Application in Business?

To keep up in this fast-paced world, we need to be able to adapt to constant changes. Communication is one of the most critical factors in any business. And being able to improve these factors are significant in growing a business.

Having a good customer service team is essential to nurture business and consumer relationships. But it’s also helpful to reach your clients where you are. Showing that you are too are evolving can have a significant to your consumers. This aspect shows that you are willing to adapt to various changes to land potential clients.

Furthermore, chat applications allow employees to engage with one another and work together. Teams of workers can share ideas and solve company issues with one click. In the time where people sit at computers all day, it makes sense for conversations to happen there. A chat application is also more efficient for communication versus email. And the main goal of a chat application is to collaborate. This means that its integration can lead to better employee performance and productivity.

Benefits of a Chat Application for Business

While some are still in doubt or having second thoughts into making the shift, here are some of the underlying benefits that a chat application would have on your business:

Speed

A chat application allows you to message or contact a person in real-time. In some cases, it becomes the bridge on where customers, potential leads, prospects could ask inquiries about products or services, and you can respond instantly.

Familiarity

Businesses started sending emails to customers and potential clients right after they learned that people use chat applications as a means to communicate with friends and family. Likewise, companies had only adopted the use of GIF’s and emojis in their social media posts, emails, and on their website after audiences had started using GIFs and emojis as a different way of communicating with one another.

People nowadays send messages to one another to discuss just about anything. With the growing number of users of social media, businesses could take advantage of using chat applications as their medium in communicating with customers. Almost 70 million businesses are on Facebook right now, and only 20 million of them started sending Facebook messages, it means that there is a considerable gap in the total addressable market. It shows that most businesses aren’t there yet. But when the time comes that they decide to use this platform, we will see a massive increase of integration because of the familiarity of the users with the channel.

11 Reasons Why A Chat Application Is Great For Business

Convenience

You can seamlessly blend a chat application into your everyday agendas. You can reach out or respond to an inquiry from your computer or mobile device, close the app, and return to whatever you are doing. All you have to do is wait for the other party to respond, then reply whenever it’s your turn.

This nature of the channel is extremely convenient for you and your consumers as it allows both parties to receive the full context of the conversation and continue the thread whenever you want.

Segmented Target Advertising

Segmented target advertising is a crucial part of targeting customers.  By using instant messaging for a business, you can share your content either one to one or in a group. Companies take benefit of this feature of messaging apps to enhance their promotional content depending on customer demographics and interests.

Example – In WhatsApp, the maximum limit of adding people in a group is 256, but you can create an unlimited number of groups. The number of targeted people is much smaller, but in these small groups, you have the most engaging and targeted customers.

Increased Productivity

Smartphone applications are a staple in our modern digital world. Everyone has a broad range of apps on their phone, and every notification is another thing to respond to.

While some social media apps are distracting and decrease work productivity, it’s still advisable to have a team messaging or chat application dedicated for work purposes only. This can ultimately increase productivity and improve time management among your staff.

By integrating a chat application for your team, employees now have a channel in which they can communicate with you or co-workers where they can address issues regarding a project or a specific task.

File Storage and Sharing

Developments in chat applications now include the feature to send pictures, sound bites, documents, among other things. This means it can also serve as a backup if ever you are in a situation wherein the main methods didn’t work correctly, or your device broke or got stolen. Having this feature in your chat application allows you to find files that were sent there and retrieve it.

Employee Engagement

Who says that chat applications for business are strictly for business only? Team messaging apps aren’t as dry as email communications. You can create another chat stream that gives colleagues an avenue to share personal information and exciting family news.

Having this separate channel can boost the bond between employees, which can result in better performance. Now, they can feel that their workplace is like their second home, and colleagues are an extension of their family.

Privacy

Chat applications such as WhatsApp, Apple Business Chat, Facebook Messenger, Viber, and Telegram are all direct channels where information is private and secure. Customers don’t have to worry about anyone seeing their private information — including the messaging company itself! Messaging apps with end-to-end encryption offer data protection so secure that you can discuss any customer service issue with no worries.

Saves Money

Chat applications are usually free. You can communicate with any client, customer, or overseas employees with instant messaging solutions without paying for international charges. You can also hire staff in other countries and conduct business internationally.

11 Reasons Why A Chat Application Is Great For Business

Easy to Setup

Unlike a conference call, which takes time to set up and everyone needs a number to use, IM is right there to be accessed at any time, and everyone can communicate with it all the time. You can also connect with people who are offsite as well. You don’t have to put everyone from the company in one conference room. It can all be done with a simple through features in a chat application.

Less Troublesome

Compared to a phone call, messaging in a chat application is less disruptive. It’s more difficult to manage several calls at a time than to juggle different chat windows. Chat applications are a better alternative to making phone calls. Leaving a window open could ultimately serve as a reminder to respond to a client or send essential information to a team member.

How Chat Application Can Jumpstart Your Business

Starting a business, whether you are a small-sized or a medium-sized company, could be a lot harder than you think. Many businessmen fail to acknowledge change and the use of technology as tools in helping their companies, which will eventually go downhill from there.

As this may not always be the case, staying open in trying out innovations is what could set you apart from other companies out there. Another difference-maker would be the reach to your market. With everyone being in the online world, it would make sense that using chat applications to communicate with them is the best possible move you can do.

Evolve Your Business with Herobot

A chat application can offer a lot of advantages for businesses. These apps can help take brands to the next level. But with Herobot, you can take these benefits one step further by integrating a chatbot into your chat applications. Along with a dedicated team of professionals, Herobot has the perfect tools that will guide you through the basics of chatbot software. Visit our website at herobot.app for more details.

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How Facebook Messenger Video Calls are Reinventing Connections

As the old adage goes, no man is an island. This is especially true with humans, who cannot live without social interaction. It’s an important aspect of our lives, which is fulfilled through constant communication. Communication is what brings people together. We are always improving this with technology, like the invention of the Internet. And more recently, Facebook Messenger Video Calls.

This new technology allowed us to not only connect with people who might be miles away, but to connect with people from all over the world. To clarify, Facebook did not invent the video call technology. Rather, it only made it accessible to people–2.5 billion people, in fact. Anyone with a smartphone, whether it be Android or Apple, can avail this feature by downloading Facebook’s online messaging app, Facebook Messenger.

How Facebook Messenger Video Calls

Now, Facebook Messenger is more than a platform for online chatting and video calls. It’s also the biggest online messaging apps to date, where people can send messages, photos, videos, and audio recordings. Facebook Messenger Video Calls are only one aspect of Facebook Messenger, but even this feature can vary from one-on-one video calls and group video calls with up to 50 people. This is great way to connect groups of people online, without the need for physical meetups.

Facebook Messenger Video Calls Amid COVID-19

The new coronavirus pandemic has taken the world by storm. It caught several countries by surprise, and by the first quarter of 2020, a number of countries had already closed borders to observe lockdown measures. The global economy went on the decline. Businesses worldwide have been forced to shut down. Online classes went on the rise.

More than ever, Facebook has become a crucial platform to maintain communications. With people staying in during the pandemic, going online is now the way to go. This led to the launching of Messenger Rooms.

Messenger Rooms was created out of a growing need to accommodate more people in Facebook Messenger Video Calls. This new feature allowed users to video chat with up to 50 people at a time with no time limit. Anyone can join, and Rooms can be created from either Messenger or Facebook. This encourages the platform for online classes or virtual business meetings.

Facebook Messenger Video Calls in the Corporate World

Social media platforms have become a necessity for businesses operating in the 21st century. Since the advent of the digital era, businesses who don’t adapt to the online are easily left behind. These include not only social media platforms, but online platforms like LinkedIn and Shopify that can boost their business.

Facebook Messenger Video Calls are also a great tool for organizing businesses. During a time where physical distancing is king, these online video calls are a great way to check up on employees. They can also be used as make-shit conferences in the absence of meeting rooms, and are just as functional as an actual meeting. It can be argued that it’s more efficient even, as it disposes the need of traveling to a meeting venue and renting out a conference room.

It’s also not limited to within an organization too. Facebook Messenger Video Calls can be used to set up meetings with clients, or get in touch with other businesses. Face-to-face communications open a much more conducive environment that is more open for negotiations, unlike emails which are succinct and most of the time, straightforward.

And with more younger people entering the workforce, it makes sense to make the shift into the era of video calls. Businesses always have to be on the next big thing if they want to stay ahead of the competition. It can also be a great way to utilize younger members of the organization to directly engage with customer needs.

How Facebook Messenger Video Calls

But video calls can only take you so far. It has its limitations, and these limitations can vary not only to Facebook Messenger Video Calls, but to other platforms as well. With each benefit, it also has its downsides such as being subject to camera quality, internet connectivity, and platform support.

The Role of AI in Video Calls

As technology evolves, video calls are only getting better and better. Before Facebook Messenger Video Calls became an option for business calls, there are already a number of video conferencing apps like Zoom and Skype. These apps have transformed personal face-to-face video calls into online corporate conferences that bring employees together in real time. And with how online platform are booming, it’s only natural that features adapt and evolve to the needs of consumers.

One of the innovations in this aspect is the integration of Artificial Intelligence or AI in video call technology. AI has proven to be very effective in various sectors such as Marketing and Sales. Recent advancements in the technology help improve user experience and cut down on time-consuming tasks through automation.

Below are some of the examples how AI is changing video calls:

Noise suppression

Ambient noise is unavoidable, unless you work in a secluded and shut-off environment. There will always be noise, whether its from an electric fan or your feet shuffling in your chair. AI is able to clean up the noise input before transmitting it in your calls and assure that your colleagues or your clients will only hear your voice and nothing else.

Hi-res video calls

The quality of a video call often depends on what video codec is being used by the platform. Choosing the best one with the proper parameters will naturally improve the quality of the video call. But platform video codecs are often set and users are forced to settle with the current video quality. But with AI, the quality of the call can be greatly improved by adjusting the right video codec based on the quality requirements and what the end-user’s network can allow. This way, Facebook Messenger Video Calls as well as other platforms quality can be improved for the better.

Natural language processing

This feature is relatively new in the video conferencing applications. It allows AI to takes virtual notes of meetings, transcribe conference audio, and list down important points. Also, it can allow translation of conversations in different languages. And this feature can also be integrated with virtual assistant or chatbots that can enable them to join and leave meetings with a voice command.

Video optimization

Video calls with better resolution aside, AI can also help fix inconsistencies in videos such as lighting and color issues. By automatically finding these issues, it can take the necessary steps to correct them by adjusting light balance, focus, and other details. Other features can include gaze correction and even background modification to emulate a more professional environment.

In addition, AI can also detect and shift the focus onto the person who is speaking. This can help audiences recognize speakers during online conferences and ensure full attention to the speakers.

The Role of AI in Consumer Connections

Apart from shaping video calls as we know it, AI has also helped chatbot technology reach new heights. Chatbots are no longer mere question-and-answer machines; with AI, chatbots are able to engage in conversation, improve user interaction, and many more. And what’s more is that this type of technology is now accessible more than ever, with the rise of online messaging platforms like Facebook Messenger.

How Facebook Messenger Video Calls

And this widespread accessibility across platforms is what makes it attractive for businesses, especially the ones who are still transitioning online. Tech reports show that by 2020, 80 percent of businesses will want to have their own chatbot. So far, a majority of online companies already do. Brands can easily reach out to their customers online to provide better customer service and maintain after-sales support. AI chatbots in particular offer a unique user experience with the use of personalized responses tailored to user questions and interests.

In addition, chatbots are also cheaper and cost less to maintain compared to human representatives. With smart chatbots, businesses can ensure 24/7 conversational AI support within arms’ reach. 

Assemble your own Chatbot today!

With the shift towards the digital environment, Facebook Messenger Video Calls will have to adopt the use of AI sooner or later. Current times make it hard for organizations to streamline tasks like transcribing the minutes of a meeting. AI can help in this demand as to cut down on laborious tasks through automation. Consumer needs are always changing, so businesses must always adapt to these changes in order to stay ahead. This is also true for chatbot technology; it’s never too late to get your own.

If you’re wondering where to begin, Herobot has the right solution for you. You can create your own AI-ready chatbot with the most advanced tools in chatbot development software. Our talented crew will help guide you through the process to make sure that when you build with us, you build it right.

Ready to get started? Check out our website at herobot.app for more details.

customer service chatbot

Benefits of a Customer Service Chatbot to Digital Marketing

A customer service chatbot is a software program that allows conversation between the customer and the company. It utilizes instant messaging to send an inquiry and to respond as well. Artificial intelligence fuels this software. Customer service chatbot is often integrated into company websites and social media applications that feature messaging. However, there are still companies that hire humans to provide customer support. They have not heard of the countless benefits that a customer service chatbot brings to the company.

High customer satisfaction is one of the many goals of a company. It is a very important deciding factor to improve and manage the products or service of a business. Higher customer satisfaction results in customer loyalty and devotion. It is advantageous against competition. Many companies are offering the same products and services. Having a proof of customer satisfaction appeals to other potential customers.

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How Customer Service Chatbot helps

Additionally, satisfied customers spread positive word of mouth to their friends and families. Customer satisfaction is not only about repurchases. It is also about acquiring new customers. According to research, 73% of customers say customers have satisfaction when the company values their time. Thus, customer satisfaction is all about providing efficient customer service. Companies are continuously improving and investing in customer service support. The latest trend in providing customer support today is a customer service chatbot.

Top benefits of a customer service chatbot

Saves money and human resources

Many companies are neglecting the idea of customer service chatbot. The main reason for this negligence is monetary. On the contrary, it is more cost-effective to use than human resources. There is no need to hire more employees to provide customer support. Since humans cannot work 24 hours a day, companies need two to three sets of staff. Three sets of employees mean higher operational costs for their needs.

Meanwhile, with the use of a customer service chatbot, there is no need to hire people to do night shifts. Employees, on the other hand, can increase productivity. The basic role like answering simple questions is now the job for the chatbot. So, it allows employees to focus on more important aspects of their job. This aid not only saves money but also increases job satisfaction of employees.

24/7 availability of customer support

Customers’ needs are unpredictable. Any time of the day or night, a customer can ask a question about the company’s services. Their needs may arise even after office hours. However, queries during this time should not be neglected. It can cause dissatisfaction on the part of the customer. Problems may also arise when their question or issue is not addressed immediately. That is why there should always be an available person to answer these questions. But, adding a support team working at the wee hours is costly for a company.

Luckily, a customer service chatbot is less costly and does not tire. It can work 24 hours a day without decreasing its efficiency. They can respond anytime of the day or night. There is no need for customers to wait for a long time to get their much-needed answers. As a result, they would feel that their time is valued by the company. Thus, making them loyal supporters and satisfied customers.

Provides instant responses

As problems may arise anytime, chatbots are ready to give quick solutions. Being on hold for a long time can cost the company its customers. People in the modern world get everything in an instant. That is why waiting time is not their favorite thing in the world. They want instant responses to their queries. Answers should not only be instant but relevant. A customer service chatbot may not provide a 100% relevant answer to a question. But, it can reduce frustration on the part of the customer.

While waiting for a human resource who can thoroughly answer the question, the chatbot can fill in for the mean time. An initial response of a chatbot is better than receiving nothing at all. It is better to give an instant solution that partly solves the problem than to make them wait. A chatbot can at least buy time for a human agent to focus on the more critical aspect of the solution to the customer’s problems.

Performs consistently and accurately

Since it is by artificial intelligence, a customer service chatbot gives efficient responses. It can perform repetitive tasks without reducing accuracy. Human agents may get to a point saturation on their job. Instances like this happen when there is nothing new on the job that they are doing. Answering frequently asked questions every day can put them in this state. Reaching this point may decrease their efficiency.

But, this cannot happen to a customer service chatbot. It does not need a break from all the workload. A chatbot also does not get saturated about its job even if it is repetitive. It performs all action at the same level of efficiency and accuracy even if it is repetitive. In fact, they are intentionally performing tasks like these.

customer service chatbot

Decreases customer frustration

Problems that may arise from the company’s services and products are often the same for one customer and another. But, customers have different versions of their problems. Thus, they demand a version of the solution personalized to their problem. Interactive voice response (IVR) systems during phone calls do not provide this kind of response. IVR systems are programs that give the same response and options that customers do not favor for.

Sometimes, customers do not know which department should their question be addressed to. Reaching a wrong department results in customer frustration. With the help of a chatbot, a customer need not be directed to a department. In cases they really want to talk to a person, they may do so. Customers will be connected to a department with the help of chatbot. Since a customer service chatbot can gather data accurately, it will also route a customer to the appropriate department. This way, time and resources are saved while customers are also receiving personalized responses.

Reduces customer anxiety

Faulty IVR systems are not the only cause of stress for a customer. There are customers who get anxious when talking to a human agent about their issue. Some customers are not confident enough talking to strangers about their concerns in the company’s services. A customer service chatbot is often preferred by people who experience anxiety.

Through chatbots, they need not be transferred from one department to another. The instant response and solution that the chatbot provides lessens their emotional stress. For these people, the issue they are raising is stressful enough already. A response that can cause them more stress is the last thing they want to get.

Improves self service

Some people are more comfortable solving their problems on their own. There are just customers who do not believe that a chatbot knows what is best for their issue. But, they still need a chatbot to provide them options. A customer service chatbot can instruct customers without the help of a human agent. After gathering information about the problem of the customer, relevant solutions are provided by the chatbot. This feature gives the customer an option to fix the issue by their own means. Chatbots are providing possible solutions but also give the customer a chance to do it on their own.

Versatile in terms of language

Customers of a global company vary in languages that they use. Inquiries and problems may arise from different parts of the world. Thus, it requires a globally renowned company to hire multilingual customer support staff. But, it is difficult and costly to do so. Luckily, a customer service chatbot can work with several languages. Since it is run by an AI, it will not take the chatbot years to learn a language. Also, chatbots can detect accurate intents of the customers. While it is not comparable to a person who is fluent in a foreign language, it can reduce the costs of the company on hiring more multilingual staff.

Gathers accurate data

Part of providing customer support is gathering data to improve services. Problems that the customers experience contributes to enhancing and developing new services and products. But, a human agent cannot recall an entire conversation thoroughly. Details from a problem and the provided solution may not be accurate if the only reference is the memory of a person. With no offense intended, a person’s memory is not entirely reliable. Some details may be left out or interpreted with bias.

Use Herobot now!

On the other hand, a customer service chatbot is more reliable. It records the data from the conversation accurately. There are also chatbots that are programmed to provide data analytics from the recorded conversations. This data is more accurate to rely on, especially during company decision making.

customer service chatbot

In today’s industry, artificial intelligence is a tool for an automated workflow. Companies invest in AIs to improve services. A customer service chatbot is a great investment for a company. Herobot is one of the many companies in the business world that creates customer service chatbot. Visit their page at https://herobot.app/  to learn more about them.

best messenger

What is the Best Messenger Bot Builder for Business?

Isn’t tiring to answer every message that arrives in your inbox? Same questions on how to this and that from your customers every single day? Well, worry no more! Chatbots are here to save your day! Technology is evolving very fast that people have developed more efficient ways to make their daily tasks as easy as possible everything just like answering your messages on Facebook. Best Messenger chatbots are computer-generated software that is made to automatically respond to different kinds of queries.

Bot Development is considered as the most essential works on the internet right now. Developers and Companies created this kind of software to answer their costumers easier.

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What makes Herobot better?

Herobot is the best messenger bot builder used as a marketing and social media automation platform that allows users to create Facebook Messenger bots, conversion funnels, and drip campaigns for marketing and lead generation. Herobot is easy to use and free!

Unlike other chatbots, Herobot also offers various services like email broadcasting, messenger engagement, email autoresponder. You can make your own chatbot with the right construction of the message you want your customers to know. This software can really make your work easier and time-efficient.

Reviews from different companies said that it is the best messenger for business because it helped them to gain more customers and disseminate the products that they are selling. And the best is that Herobot helped them to expand their business and have international business partners.

Benefits of using Herobot

Herobot is said to be the best messenger bot builder for business and other services. That is why users can gain a lot of benefits from using this software. Like if you are working in a big company and answering different types of queries about your product is very time-consuming. This tool will definitely help you so you can take care of other tasks that you have for the day.

One best feature of Herobot or should I say the bread and butter of this tool is that you can actually have your own virtual assistant without losing a penny, They will automatically answer your emails, helps you upgrade the companies best Messenger Ads, and they can find local competitors so that you will know the other trends your consumer wants. It is your customer service expert providing a real-time response to your customers while making sure that the connection between the company and its consumers have a personal touch.

Best Messenger Bots for Community

It focuses more on building a community in order to expand the company’s market. You can get in touch more with your consumers that will help in having a larger audience in which the company will receive more feedbacks that will help them improve their products more.

Lastly, Herobot is free, unlike other software that would ask for money for their services. Herobot is just one click away. You can use it anytime and anywhere. Who wouldn’t love this tool! You get to have your service for free and earning at the same time as your business! This is the reason why Herobot is the best messenger bot builder for business.

Herobot changing the Business Game

Competition may also appear with this kind of product because every day more and more developers are creating chat bots that can also be used by other companies and business owners. That is why Herobot makes sure they are always one step ahead on being the best messenger for business.

best messenger

How does Herobot is changing the business game? Since the continuous growth of technology has become more broad and useful. Online businesses became a popular venue for people to easily sell or promote their goods. Like literally everything that you need whether it’s for personal care, foods that you are craving for, and even stuff for plants! Awesome right? It has been all over the internet starting from the best Messenger app up to Instagram and also other apps that are specially designed for your shopping pleasure.  

Best Messenger Bots in Marketing

Even though Online business is booming, it is not a guarantee that you will succeed easily. Business owners are pretty challenged in terms of how well they respond to every customer they have. and how will they promote the products they are selling in a fast way. That’s when the best messenger bots enter the business game.

Best Messenger bots make customer service reliable plus business owners can focus more on improving their product. And the most awesome thing is all you have to do is simply create your own chatbot with Herobot and you already have customer service at its finest which makes it the best messenger for business.

What are the Different kinds of Chatbot

Best Messenger bots are not always about business, promoting brands, and customer service. They can also be used for entertainment, errands, academe, sports, and even in creating memes. Here is a list of chatbots and what they are for. See if you can find the chatbot that perfectly suits your concept.

Out of Bacon

This messenger bot is used for people who always need a reminder of the things they need when they are grocery shopping. Just type in the things that are running out on your pantry and out of bacon will automatically make a list of the things that you need. And What makes this chatbot very useful and handy is that users can open it on telegram and what’s app.

Hipmunk

If you are a person who loves going out for a new adventure then this is the best messenger bot for you. Hipmunk is a messenger bot that can help you find cheap and affordable ticket deals for your next destination and also gives you travel tips.

The Score

This Messenger chatbot is for sports lovers because it gives you the latest sports updates and news about NBA, NFL, and Soccer leagues like what are the winning teams and many more. You can also ask them about your favorite team and follow them on all their social media accounts.

Genius

If you are a fan of Albert Einstein then this is the perfect chance for you to know more about his life and achievements. Facebook has created a chatbot that lets you have a chat with the greatest scientist of all time. This Messenger chatbot has focused more on the academe and since it’s a child-friendly chatbot kid can freely explore the chatbot and learn in a fun and exciting way.

Meme Generator Bot

Spending almost half of your day on Facebook? Well, you might want to try to meme-making chatbot! Meme Generator bot can help you create your own meme with the use of your own pictures and words. You might become the next most famous person in the meme-making world!

Kylo Ren

Another type of entertainment bot. This chatbot will convince you to join the dark side with the help of the supreme leader Kylo Ren. This can also give you the history and fun facts about the star wars trilogy. Perfect for all Star Wars fans!

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Supercop

This chatbot includes mystery games and problem-solving. So if you are into crime-solving games then this might help you come up with better strategies.

Chatbot makes things easier

You see, everything that can help us make our lives easier is possible with the help of technology. People might call or consider this as a shortcuts but what matters is the quality of work and the work being done on time. These are just one of the million things that technology contributed in our daily lives. It helps companies reach their targets and still be in lined with their missing and vision. With the help of Herobot, business owners or companies can focus more on ways on how to gain more profit and it will also play a vital role in the company’s future success.

Fortunately, these type of tools have been created to enhance and go beyond what is expected in a company. Although other companies might find these type of changes challenging to keep up with. Sooner or later, They will have to learn more about these developments in order to get ahead of their competitors. Herobot became famous for providing a service that shows how a company is open for change?

Want to make the best Messenger bot?

Innovation is important in the business industry hence every company seeks tools or products such as chatbots to maintain and establish their brand. The secret to one’s success in any kind of industry is customer service and Herobot can not only provide good customer service but also excellence that can create a legacy for a company.  Herobot is innovation and is indeed the best messenger for business. So if are looking for a unique, hassle-free way to jumpstart your business? Have a reliable customer service team such as Herobot and you are ready to go.

best facebook messenger bots

Tips to Create the Best Facebook Messenger Bots

The growth of messaging bots has enabled several groups of people with the right skills to build a bot. They made use of these bots as an item for sale. They even had customizable bots that are for specific businesses. With the number of bots available online, what do you need to have the best Facebook Messenger bots? To have the best Facebook Messenger bot, you must first have an idea of chatbots. You must know its benefits and disadvantages, and the things you need to develop one.

Before identifying the things you need to have the best Facebook Messenger bots, you must first know some things about chatbots.

best facebook messenger bots

Why do you need the best Facebook Messenger chatbot?

According to Cooper, a chatbot is an automated messaging software that uses AI. It helps to communicate with people by answering their queries. It assists in providing high-level customer service, making customers satisfied. A Facebook Messenger chatbot is made for the Facebook application. It is a strategy for business owners to use Facebook Messenger to communicate with their customers.

Moreover, Facebook Messenger bots would change the way that businesses work. From the customer service, sales, and marketing. Facebook Messenger Bots provide a connection to the store and its consumers. It is useful even without a human-to-human interaction. Moreover, it allows the data collection needed to create new offers for their customers. Thus, you will need an AI to keep up with the changes brought by technology.

How can AI boost your business?

Facebook Messenger bot may not always apply to every business. But, with the emergence of the internet and technology, organizations would need to adapt. If not Facebook Messenger bots, innovation would still be one of the best strategies that customers will ask of you

So, what are the things that Facebook Messenger bot can provide your business?

Better Customer Service

There are different types of customers that you can encounter when you have a business. If you have a short temper and find some people frustrating, then a chatbot would be very useful. A chatbot will allow you to communicate with your customers in the best possible way. Your chatbot can recommend some questions for your customers so they won’t have to type their inquiries. In that way, your chatbot can easily understand. Your customers won’t have the burden of thinking the right words to ask.

Encourage more customers

Having the convenience to communicate with your Facebook page can allow more customers to become satisfied. With that, they can share with others their experience. Thus, allowing more curious customers to try and look into your business. When you get to encourage more people, it increases the chances of your brand to grow across the Facebook community.

Direct communication with customers

According to Cooper, people would more likely open a Facebook message than a marketing email. Facebook Messenger has become an alternative for email, which allowed better marketing strategies. Facebook Messenger chatbots provide your customers with quick answers that they want in a business.

Save Time and Money

With Facebook Messenger bots, you can do your work without bothering to reply to every query your business receives. With chatbots, you can prepare a response to every common question in the most consistent way. Furthermore, it saves you money to buy a bot rather than apply for the creation of your business’ mobile application.

Reduces Workload

If you own a large company that employs several people with expertise in customer service, chatbots can help you. As Lloyd (2020) stated, bots allow your staff to focus on more relevant and complicated issues. With bots, you can sleep and let them respond to the messages you receive late at night. You can maintain your page’s activity 24/7, which leaves a great impression on your customers.

best facebook messenger bots

Above are only some tips on how you can boost your business in the market with Facebook Messenger bots. So, what do you need to have the best Facebook Messenger bot?

Tips to have the best Facebook Messenger bot

Have minimal texts.

Simplicity is key. Having minimal texts that are straight to the point is an effective way to satisfy your customers with your chatbot. They want to talk to a human or machine that gives them the exact answer they want. Like the regular messaging app, the interaction of chatbot and customer must seem conversational. Thus, you might want to set limits with the messages on your chatbot.

Use emojis and short messages.

Using emails has the aura the makes you feel like you need to be formal with your conversations. With messaging apps, you can make your customers feel like conversing with a friend. It is possible with the help of emojis and short messages. Emojis and small messages do not make the conversation boring. As you adapt to the growth of technology, you know that people are much more interested in interactive things. So, as much as possible, make the conversation interactive and not too formal.

Provide an unsubscription option

Have you ever received messages that kept notifying you without you knowing how to stop it? Then chatbots can be like that sometimes. Since they get your data and have seen your interest in the business, they can notify you of any new offers. So, to have the best Facebook Messenger bots, you should allow your customers to unsubscribe from receiving messages.

There are a lot more tips to have the best Facebook Messenger bots for your business. Learn to identify what you would want as a customer then apply it to your business’ chatbot. In this way, you realize what your customers would think of the service you provide.

What are the bot-building platforms?

Odus.ai

Odus.ai is a platform that tries to make the bot appear as if a person is speaking. It allows you to communicate on other apps and use it, not only on the Facebook Messenger app. You could connect it with Shopify, where customers can choose products and move on with payment.

ManyChat

ManyChat is a platform that claims to create a bot in two minutes. It offers several features, like generating message automation that sends the exact message. It also converts commenters as a bot subscriber and many more. They can provide free bot but with their watermark. If you are low on budget, you can make use of it in the meantime.

Chatfuel

Like the points of ManyChat is another popular platform, the Chatfuel. It offers a free version for 1k subscribers but would need payment if you would want a better feature. It also helps you get customer insights with the segments it offers.

These three are some of the platforms available online. When you’re low on budget, some platforms can work for your business in the meantime. Otherwise, you can look into the platform with the best feature to highlight your business. Thus, this will be helpful to make sure that you get the best Facebook Messenger bot.

best facebook messenger bots

Herobot

If you are looking for a nifty way to create the best Facebook Messenger bots without any hassle, look up to Herobot. Herobot is a chatbot building platform that helps its users easily navigate whichever process they want. Also, Herobot offers different subscriptions that is budget-friendly and worth it. It also has various that you can choose from depending on your line of business.

Interested? Visit our website and start creating the best Facebook Messenger bots for your business.

chatbot software

Revamping Restaurant Industry with Chatbot Software

It is no surprise how chatbot software is dominating almost every industry in the economy. With its many benefits to consumers and brands, chatbot software has easily gained a reputation in the online world. Digital savvy businesses are continuously taking a step forward to provide the consumers with a level-up experience and convert more sales. Today, even the restaurant industry is leaping to this new era of technology. 

Why chatbot software playing a key role in the restaurant industry? Being traditionally behind the curve of the online world, this industry has been slow in incorporating the latest technology trends in their online marketing strategy. Some are lucky enough to have the seats fully booked through word of mouth and savory tasting food however, some are failed to do so. This is where chatbots step in, to fill this loophole and help these restaurants in paving their way to success.

chatbot software

How Chatbot Software is Paving the Way to Your Restaurant’s Success

How can chatbot software help? Can they be used to book the table? Take customer orders? Create menu suggestions? You won’t believe this but, yes. The answer is yes. It may be too good to be true but chatbot software is playing a vital role to help your business conquer its way up. But before you set up your chatbot software with your website and social media accounts, you need to plan out first how exactly will you be using chatbots. Identify the goals, mission, and problems and create a strategic plan. 

More so, to give you a clear idea, here is how chatbot software can help you grow your business:  

Cater reservation services 

Managing and serving customers is a very time-consuming task. Let alone if it is peak season and customer orders keep coming in and out of your online platform. Human errors can happen anytime. Thus, it means that the wrong order might happen from time to time and will result in two not so good things — customer complaints and losses on your business. 

Through the help of chatbot software deployed on your website, social media accounts, phone, and other possible platforms, you can eliminate and prevent these human errors from damaging your brand image and elevate your customer’s experience. Chatbot software can help you interact with customers quickly and guarantees that the order is 100% correct. 

Enhance table service

Many of us have experienced asking or ordering something from a waiter/ waitress and the unknowingly forgot about it. These inevitable human lapses usually happen and it is a common problem in your restaurants. But with chatbots, it can be ensured that your customer’s order is served promptly. It will leave a good experience for your customers and will surely give a good rate to your brand.

Use to promote special deals and offers

Chatbots are so wise that it can gather customer’s email addresses and can send push notifications. This means that chatbots are not only streamlining your customer service but also your marketing strategies. Chatbot software can remember all regular customers (which the human counterpart cannot) and send them messages to encourage these regular customers to come back. They can send offers and special promotions via different online platforms like Facebook Messenger, email, text message, etc. 

Can create a personalized food recommendations

The ability to remember your customer’s favorite foods out of your menu makes them feel special and valued. Chatbots can create a personalized food recommendation by understanding what your customers want is an ultimate marketing tool. It can be a better and faster solution than instructing your employees to know them inside and out of your menu to be able to make such recommendations. Chatbot software brilliantly collects past purchase transactions and gather this data to know the likes of the customers. More so, it uses these data to recommend the right drink or sides that would perfectly match their orders.  

Streamline delivery and takeaway process

Delivery or take away procedures in most restaurants have complicated processes that customers are tired of. Fortunately, chatbots can simplify the order process even for delivery and takeout orders. Chatbots are a multitasker. They can handle orders while chitchatting with your customers making it less hassle and more convenient for your customers. 

Gathers and follow up customer feedback

Getting good reviews is crucial in making your business grow. It is like a word of mouth that can be seen online. For modern consumers, reviews are very important. Sites like trip advisor and yelp have a wide variety of restaurants and places to visits. Along with this restaurant’s page are reviews from previous customers. If your restaurant’s page has good reviews, it will most likely invite more customers.

chatbot software

However, the hard thing is following up with a single customer to leave a review of your restaurant is time extensive tasks. One of the finest things that chatbot can offer is its ability to send automated reminders from customers who have checked-in in your diner. More so, they can ask permission for the user’s email to use it for email marketing purposes. 

Saves both employee and customer’s time

One of the biggest fear in the emergence of the chatbot is that it may cause unemployment to people since it can replace them in their jobs. But this was just a popular myth circling. On the contrary, it helps employees to save their time for more complicated tasks. Instead of suffering from overloaded work, an employee can enjoy doing their work without the simple tasks that take time. Chatbots can do basic tasks such as answering simple queries, scheduling and plotting the reservation of customers, collating information about the customers, and the like. 

On the other hand, customers are fonder of chatbot software because it is easy to talk with and makes transactions simple. 

Increase customer retention

Customers feel valued when their needs are catered rapidly. Also, modern customers are more likely to support your diner when you have great customer service and food to dine. Chatbot software engages with your target consumers, guide them in their searches, and share your menu and pricing information and offers friendly conversation. All of these things build affinity with potential customers and helps in converting sales.  

Maximizing Chatbots: Bring New Service to the Table

Finding the Nearest Store

Your customers are too busy with their daily life routine that looking for the nearest resto near them needs to be less nitty-gritty. With the usage of chatbot software, a single click could easily lead their way to the nearest diner. It can even send a map to guide customers. It is less hassle for customers who have a scheduled round the clock. And if a person will be meeting someone in your restaurant, they can easily send the direction to them. 

Reordering your all-time favorite menu

Ordinarily, you need to be in a coffee shop every day and encounter the same crew for them to be familiarized with you and your order. It takes time for a human to remember your favorite menu. But with a chatbot, single order or two would be enough to save the data. The next time you will order, all you have to do is to say that you want to order your all-time favorite and boom! Your order is now preparing. 

Buying and sending out surprises

Is there a special occasion you do not want to miss but you are too busy at work? Send your loved ones gifts and surprises during a special celebration in just a click. Through chatbot operated order transactions, you can offer this kind of promo to customers. It will surely hit the ball every time because it is very convenient. 

Build Your Restaurant Chatbot with Herobot!  

From a business point of view, it is no brainer that chatbot software is indeed a winning masterpiece for your brand. It can help you with your marketing, customer service, and sales conversion in many ways. It is also becoming popular with consumers. The research found that 69% of consumers prefer to use chatbots and that brands with chatbots increase brand reliability for them. 

In this fastly changing world, market trends have been continuously curving from one platform to another. As business owners, you need to help your brand in keeping up with the curve. Your brand needs to have a voice in the digital space otherwise, it will create losses on your end. In the same manner, integrating chatbots with your present social media accounts and website will help a lot in increasing your sales and customer retention. 

chatbot software

In today’s business world where competition is tough, it is best to stay on the trend to avoid being left behind. Chatbots are one of the powerful tools to help your business grow. There are many types and ways to program chatbots, with Herobot, we can help you design the best chatbot according to your needs. Whether it be a multitasking chatbot that can take orders or multipurpose chatbots that is flexible for both sales, marketing, and customer service, we can make it for you. Visit our website today to know more! 

monkey website

Monkey Website Chatbots in Mental Health Awareness

There are a lot of reasons why people are experiencing mental health problems around the world. Anxiety about peer pressure along with other issues arises along with the fear of shuttering job security and individual safety. Such strong emotions can be overwhelming and too much to handle for many. Due to this factor, experts noted that it has resulted in an increasing number of mental health issues. Good thing, our technology have monkey website chatbots that serve as an instrument to reach those who need someone to talk.

How did online chatbots become a new “leap” in mental health awareness? Basically, chatbots are conversational AI that is programmed based on a certain purpose to communicate with people. It is widely used in the eCommerce and has been continuing booming to improve customer service.


Why Use Monkey Website Chatbots in Healthcare?

Monkey website chatbots or conversational AI are making waves in the field of the healthcare industry. The healthcare profession is very in demand because there is an increasing number of people who need medical attention. No physical injuries have easily healed on its own without medical assistance. No infections have been healed without operation. Likewise, no mental health issue has been resolved without healthcare assistance.

There are approximately seven billion people on the whole planet and a big part of this population needs healthcare assistance. More so, with the increasing rate of suicide in today’s world, technology cannot prevent but intervene to lower the rate of the said case. Here are some of the advantages of chatbots in the health protection industry.

 Useful tools to provide information to patients

Nowadays, information is easily available online and people are hungry for new learnings as well. Chatbots can be an effective source of accurate information. More so, it can save the inquirer’s time to answer medical-related questions. Generic questions like information about the prescription of drugs and the like can be answered by online chatbots.

Aids the Shortfall in qualified professionals

Wholly, there is a global shortage of healthcare professionals to take care of patients who need treatment. With the assistance of chatbots, basic or simple medical inquiries doesn’t have to be brought in clinics or hospital. Thus, it can be done online effectively.

Enhance the brand identity of healthcare institutions

Because of chatbot’s rapid response, customers are giving positive responses to the customer service of healthcare institutions employing chatbots. More so, it can be contacted round the clock and just one click away so it is very convenient.

Can gather feedback from patients

Just like how chatbots can be used in the marketing field and e-commerce, it can also be a great channel to get feedback or reviews from clients. Learn the points that your clinic needs to improve. Do you have proper after treatment service? Are your customers happy with the services? Did the treatment work nicely to your customers? There are tons of things you need to know and with monkey website chatbots you can easily gather information.

Remind patients of important healthcare to-dos

One of the best abilities of medical chatbots is that it can create personalized reminders for patients. They are like an alarm clock that send patients messages to let them know that it is time to take medicine. If the patient has an incoming appointment with a doctor, it can also remind the person concerned. Moreover, it can monitor the patient’s health parameters.

Appointment setter

Amazingly, chatbots have the ability to schedule an appointment with doctors. Furthermore, they can find the nearest pharmacy, clinic, or hospital that you may visit depending on your needs.

Monkey Website in the Health & Wellness Industry

It is no secret that monkey website chatbots have been integrated into different industries. Because of its proven advantages, it has been incorporated in different fields like eCommerce, B2B, B2C, education, events, financial services, hospitality industry, health, and many more. 

Here’s how chatbots are used in healthcare industry:

Your Dr. Chatbot

Some health services provider websites have a chatbot that is programmed to have wide knowledge in the field of medicine. Just ping your inquiry, how you are feeling and this monkey website will give you advice and tips on what to do. Whether it be a first aid process, home remedy, or if you need to be diagnosed by a physician, it will let you know. Not only that you can get simple medical tips easily but can also save you time and money.

Your fitness tracker

Get rid of those monitoring graphs. Chatbots can now be your fitness tracker. Recording of a person’s heart beat or number of steps taken for a walk, all these can be monitored by chatbot accurately.

Your source of motivation

It also sends motivational messages, reminds you to rest, and even send fitness videos or tutorial guides. The objective is to allow you to do other things than work or study. You are a person who needs to take a break from time to time.

Your “alarm clock” 

Monkey Website can remind you when it is time to drink your medicine. Tell the bots when you should be taking your medicine and it will send you a message to remind you. It even sends a photo of the kind of pill you have to take.  

Your friendly bot

A monkey website can be your friend in this lonely world. When you feel alone, just hit the message button and talk to a chatbot. Sometimes, it is better to talk about your problems with chatbots than dealing with a toxic society.

Chatbots in Support Suicide Prevention

The benefits of monkey website in the healthcare industry are undeniably helpful to both health professionals and patients. Taking further, it has become a new hope for the industry to extend help to those who are suffering from anxiety and depression. Today, there are chatbots that talk with people suffering from mental health issues. Because it is round the clock available and easy to reach, it is very effective. It is also paving the way for non-traditional psychiatric treatment. Because the patient knows that he is talking to someone anonymous, it helps him to willingly open up her thoughts without being afraid of judgments.

In 2018, Lifeline, which is a non-profit organization that supports and provides suicide prevention services and mental health assistance, launched its first-ever chatbot. This monkey website is in partnership with Twitter. It was called #BeALifelineDirectMessageChatbot and aims to easily start a conversation with a person or family who is at risk or battling anxiety and other mental health issues.

Meeting People Where They Are

Almost everyone, if not all, is present in social media. This is one of the reasons why suicide prevention chatbots are important to be present in the digital space. Studies have shown that there is a high percentage of youth ages 13 to 24 years old who commit suicide. More so, the suicide rate has increased at an alarming rate for the last 10 years.

monkey website

Because of this alarming issue, one of the solutions that they saw is to reach young people who are suffering from mental health problems. And the most frequent place where these youngsters are on social media. With monkey website chatbots connected to social media, it will be easy for anyone to message it.

Start the change with monkey website

Monkey website chatbots are paving its way in different industries. With its continuous growth and shown flexibility, it has proven that regardless of the industry and need, chatbots can be helpful. Today, it is now starting to change the norm in terms of healthcare treatment and diagnosis. With its own intelligence and the convenience that it offers, chatbots can even save lives. Do you want to build your own chatbot for your health and wellness business?

Enquire now at herobot.app, the leading chatbot programming company that offers multiple features to help your business create an effective marketing and customer service strategy. We have years of experience in building chatbots for different types of industries. With our topnotch services and a team of excellent professionals, we can surely help your business grow. Let your business grow with Herobot!

message bots

How Message Bots Revolutionalized The 20th Century

Now that we are in the era of technological advances, everything seems to get easier and better than before. The Internet has given us a lot of opportunities online, opening the gates of endless success. Different industries are now taking advantage of the surge. They use the benefits of artificial intelligence through message bots as a medium of their online businesses. May it is in healthcare, food, clothing, or car booking, message bots are technically everywhere.

Growing your business means gaining more customers. These customers are very demanding and attention-seekers. They want to be taken seriously and be your utmost priority. As customers discover the deepest corners of the Internet and become more active online, message bot becomes a crucial part of eCommerce. But how are these conversational bots crucial in eCommerce?

message bots

What is a message bot?

Also known as a chatbot, a message bot is computer software that simulates conversations and mimics human-like actions. They store conversational data from previous conversations and use it for future interactions. It is amazing how artificial intelligence allowed businesses to leverage the low-end and broad technology to gain more customer engagements.

Messaging is the heart of every mobile experience that’s why message bots are well suited for mobile users. Initially, they are less functional that the first time they were introduced online. Gone are the days where they only collect user’s phone numbers or email addresses. Developers have found a new way to integrate artificial intelligence to simple chat conversations and customer support. Now, message bots are setting a new definition of technological success.

Why is it important in e-commerce business?

Message bots have set a new and exquisite standard of marketing. Many businesses, whether big or small brands, prefer to use automated messages to assist customer’s queries. But what do these entrepreneurs see in using message bots as their number one marketing tool? Here are some of the reasons:

Message bots are highly drugged email marketers.

Are you using email marketing to gain a wider network of customers? Imagine if you make an email that automatically responds to users to answer queries. Message bots are both automatic and personalized so that users on the other end won’t think they are talking to bots. They are like emails, drugged with steroids, and thinking on their own. If there will be someone who responds to users on-set, you have a higher chance of successful customer gain.

Message bots upsell and cross-sell.

The e-commerce industry is a very competitive race. You are lucky enough to get customers who will patronize your brand.  Chatbots are necessarily more potent communication mediums. You are probably wondering how these message bots can upsell customer’s purchase and cross-sell if necessary. These bots provide personalized product tips and suggestions that will persuade your customers to buy a more expensive product. Using bots is a great way of boosting your sales as they guide your customer on their shopping journey. You may think that they are far much better than those sales ladies on traditional brick and mortar stores.

Message bots reduce operational costs.

As mentioned above, customers are very demanding and attention-seekers. These customers hate late responses that usually take a few hours. However, message bots change the usual gameplay. Bots are available 24 hours a day, 7 days a week, and 365 days a year. Technically, there would be no room for late responses. They can solve and answer customer’s queries and even repetitive questions with no fail. More complex queries will be then left for human service agents, helping an increase in agents’ productivity.

Things To Consider When Building A Message Bot

1. Identify qualified business problems your bots can solve.

Before creating your chatbot for your business, make sure to identify how it can help you. Identify how it can lessen the load in customer support and minimize the use of human agents. Think of questions your bot can answer and tasks your bot can do so that it only deals with the people it can help.

2. Identify your primary use cases.

Uses of message bots are limitless. It is so broad that sometimes, misuse can lead you off-rails. Try to start from specific use cases depending on your industry or functions. This can keep your bots on track and avoid conflicts. Use cases with a specific focus as easier to test, use, and modify. They are more likely to be successful compared to bots with broader applications.

message bots

3. Consider your users.

It seems so natural to consider who will be your users, yet, they are always overlooked. Keeping in mind who are likely to use your bots is essential as it will help you build a more human-like engagement. Designing a user-friendly chatbot will avoid possible conflicts for your business.

4. Use a good dialog engine.

Using a good dialog engine when creating a chatbot is very important to avoid frustrated users. This will determine how good your bots can be.

Uses Of AI In Other Industries

Different industries are taking advantage of the benefits of message bot usage aside form e-commerce. However, these bots can vary in different industries depending on their effectiveness. Here are some of the industries that benefit greatly from using message bots.

Healthcare

Innovations in science and technology greatly benefit the medical field. Chatbots are now very essential for patients to book consultation appointments, medication intake reminders, prescription refills, and even meal plans. Message bots with advanced artificial intelligence can even monitor a patient’s health vitals, make diagnoses, and give medical tips and advice.

Finance

Now that people are giving value to their hard work and investments, bank savings are very in demand. Nowadays, banks utilize chatbots so that users can check their current account balance, make money transfer from one bank to another, and even calculate taxes real-time.

HR Recruitment

Recruitment agency chatbots can now automate candidate evaluation for a certain position. Most companies are now using this trend to process job applications and assess if a candidate fits for the job or not.

Real Estate

Now that real estate is booming, a lot of home seekers and apartment hunters are using the benefits of message bots. These chatbots help gather customer’s needs and preferences to offer more personalized suggestions or recommendations. Most of these bots can answer repetitive and common questions. Through this, they can help real-estate agents of brokers spend less time answering questions.

Travel and Tourism

Most of the travel agencies use chatbots to assist their customers. These bots can help travelers buy tickets, book a flight, reserve a hotel, and even have discounts or best deals. They are also handy and helpful as these bots inform users about weather forecasts and best travel destinations.

Challenges Message Bots May Face

Because of numerous technological innovations, chatbots or message bots stabilized their place in the market. But no matter how great and approachable a message bot can be, there may be challenges that might come along the way. They are just sets of binary numbers that need to be taken care of. Below are some of the most common:

1. Message Interpretation

One of the most common challenges when it comes to customer support is the bot’s ability to understand and interpret the user’s intent. Users have different ways of sending messages, may it be long, short, colloquial, or hazy. Advanced artificial intelligence is necessary for bots to be able to understand the message clearly from keywords, as much as possible.

message bots

2. Natural Language Processing

Natural Language Processing or NLP has limits and it is a big challenge when you customize and make adjustments for your bot’s behavior. NLP is the backbone of chatbots and making mistakes while programming could make miscommunication.

3. Style of Chatbot

Customers will hate it if they found out that they are talking to machines, especially if it’s about product complaints. They want affectionate interactions, more human-like. This means chatbots must act like humans.

4. Chatbot’s Personalization

Personalization simply keeps your user history intact. Since bots should save data from previous conversations for future interactions, users became more engaged. If a user is more engaged, it will keep him happy throughout the whole conversation. But the problem will arise from adapting appropriately to the user.

Revolutionize Yourself With Herobot

Science and technology are very revolutionary. Each year, innovations are being introduced, shaping new ways of lifestyle for humans. Now that message bots have just begun to revolutionize the 20th century, a deeper definition of success is yet to come. These bots put brands at the frontline of customers that are ready to buy. Using the best and finest bot mobiles is a great advantage.

If you haven’t used any bots for your business then now’s the time. We have the best solution for you that offers the most sophisticated mobile bot for your enterprise –the Herobot App. Using the most advanced tools available and best professional crews, you will be able to have the best customer engagements and enormous brand growth from chatbots offered by Herobot App. Check out more offers and great opportunities for your business at Herobot.app now.

conversational ai

Conversational AI: How Does It Work for Development?

Almost all people across the globe use different messaging platforms on the internet. This helps them connect with their family and friends on a regular basis. So, speech-based and communication technologies are transforming standard online applications. Meanwhile, the emerging platforms are turning into better means of communication. AI has many programs that you can compare to the human-level. However, Conversational AI also has characteristics that a simple human cannot do.

When it comes to AI, machine learning comes first in anyone’s mind. But, the truth is that it provides a completely different feature. It does not only pose as a data-analysis machine. This is important for large companies to recognize as it will help them in business.

conversational AI

Despite its popularity, conversational AI also experiences some difficulties. It demands more complex technology to counteract. Its programs have to catch pace with what is standard. Also, you can engage in confidential private data that chatbot can loot. Anyone must develop Conversational AI with safety in mind. This is to preserve the confidentiality of user information. Meanwhile, teaching your bot about certain possibilities will help. It guarantees advanced technologies to produce greater experience.

How does Conversational AI works?

Conversational AI involves and operates in a conceptual conversation through additional AI algorithms and natural language processing (NLP). It incorporates complex technologies. Also, some of them are speech to text, machine learning, intent domain analysis, and text to expression. Meanwhile, there is also user authentication and natural language comprehension. Below is an outline of the mentioned essential aspects:

Automatic speech recognition (ASR) or Natural Language Understanding (NLU)

Automatic speech recognition (ASR) is what we use to convert speech to text. Meanwhile, the Natural Language Comprehension (NLU) framework collects elements and extra-linguistic details. Its outcome sustains the load structure in an organized sequence with contextual definitions.

Task Prediction Module

The task prediction module specifies the purpose of the user and the related field to cover in the task-related feature (particularly grocery store, shipping address, etc.).

Dialog control module

This manages conversation monitoring, records the structure of the conversations. It also chooses the rational modifications necessary to create the dialogue authentically. This part has to succeed when engaging with human gestures, different users, and various interactions.

Natural Language Generation or Text-to-Speech

The Natural Language Generation (NLG) process produces a reply message that translates into speech. This is all with the help of the Text-to-Speech (TTS) program. Most of these devices focus on various neural networks and maintain or connect with two datasets.

  • User style and context status: this dataset preserves system knowledge for each user, which includes objectives, dialogue records, and the recent state of the conversation and its meaning.
  • Knowledgebase: This is basically the nature of being and the existence of ideas and their relationships that enable them to evaluate the correct job and site along with the answer questions.

Dialog experts

These experts are aligned with a particular job and produce an organized description of the succeeding response in the dialogue. Using the level of the conversation each expert shall perform steps relevant to the job if convenient. This can be, for instance, submitting a purchase application to an online shop or handling a household sensor.

conversational ai

Difference of Conversational AI

It is crucial to highlight how substantial the conversational AI and chatbot sector is rising. There’s a huge distinction between a wholly conversational perspective and a chatbot. First of all, there are two kinds of chatbots, AI-driven, rules-driven. Rules-based chatbots implement a set protocol.

Meanwhile, AI-driven chatbots employ NLP (natural language processing) and machine learning to interpret what the user is searching for. AI-driven chatbots are more engaging. Also, there will be a lot of users who will say that this is actual conversational AI. Let us discuss more of these two ideas.

  • Conversational AI is built from Cognitive Architecture, AGI-oriented, and is complex by definition. AI chatbots employ machine learning recognizes the rationale and purpose of a topic. These all happen before executing a reply. These chatbots create their original replies to more complex queries employing natural-language responses. The more you train and use these bots, the more they understand and work effectively with the user.
  • Rule-based chatbots are also regarded to as decision-making bots. As its term implies, a number of fixed rules or guidelines are used. These guidelines are the core of the kinds of concerns. These are what chatbot is designed with and can provide answers to. Rule-based chatbots may utilize very easy or difficult guidelines. Like a diagram, rule-based chatbots pattern dialogues. They use this in preparation for what the user may say, and how it would react. After all, they cannot reply to any queries beyond the established rules. These chatbots do not benefit from communications. Moreover, it only works with the circumstances which you generated.

Why should you have them?

AI Chatbots offer an insightful, real interface that most people think when they encounter the term “AI”. AI Chatbots or conversational AI systems are effective in interpreting the purpose of the user, no matter how the query is articulated. Its secret to effective interaction is perceiving the user’s question and providing a customized and appropriate reply. To know more, here are some AI Chatbot features for you.

  1. Versatility enables users to start a conversation where they last stopped, even though they switch apps, creating a more normal and smooth user interaction.
  2. Advanced comprehension is much more than an accurate interpretation of the user’s query. It’s about the rapid combination of certain elements of knowledge into a conversation to provide more a comprehensive response.
  3. Identity can create a big impact on user experience and confidence in the chatbot. Although some businesses have opted to enhance it by using icons or avatars, identity can be effectively expressed in the whole conversation.
  4. Subject shifting allows the user to switch from one topic to another, like requesting for methods of payment while inquiring if the item is available. This will also be sufficient to get the user set on course even if it fails to achieve the main objective.
  5. Memory helps a chatbot to identify the specific information throughout a conversation. It also helps the bot to gain more understanding for the users in the future. For instance, a virtual assistant can understand from prior queries and replies.

Benefits of Chatbot AI

People appreciate chatbots due to their fast, efficient, and accessible performance. For businesses, AI chatbots provide a means to develop a more customized and interacting user experience that brings a number of consumer data that is very important to comprehend effectively their clients and improve their company. Let us move down the hallways of various business operations and businesses. Here are some major topics and instances of how chatbots can be applied in your company.

conversational AI

Sales

The Chatbot implementation not only enhances the sector for customer service but also boosts consumer’s loyalty, product credibility, and cash flow sources. Enhancing customer service with chatbots can incorporate consumer information, and produce reports automatically.

Scheduling accommodation

One essential application of chatbot is often used for arranging reservations for restaurants, medical services, and private agencies. Using chatbots, clients can immediately schedule their meetings within the application without any human help. Deploying chatbots to manage scheduling appointments helps companies to decrease the sales cycle times.

Accessibility.

Nowadays, consumers demand continuous service. They like to give requests while standing in line or utilize speech-to-text applications to create an electronic transaction while commuting to the office. They also want to use apps and tools that they have every day.

Achieve Modern Platforms

Chatbots offer new sources for online marketing communication to reach consumers and offer personalized guidance and advice, without having to install new help desk teams to set up and operate a new platform or system.

How does Chatbot AI affects our life?

Conversational AI remains a fairly recent concept to the society and strives to raise its existence. While this technology has several possible applications for companies, AI-powered chatbots are one of the perfect strategies to enhance service quality. When designed with artificial intelligence, chatbots could use semantic data to distribute necessary responses and provide a comprehensive platform to identify possible problems. These can also support the human resource department by training the employees for advanced discussions and directing inquiries to the right source.

As companies search for innovative strategies to integrate artificial intelligence within their day-to-day activities, a growing existence in the society is likely to emerge. But for the time being, chatbots are a great means to become an implementer of these modern technologies and continue providing greater user experience than the past years.

Develop yours now!

Develop and link your own smart bots to continuously communicate with your users anytime and anywhere. Connect your chatbot on your app or website to give each user a specific customer experience and provide quick help to any question! HeroBot reduces uncertainty and lets you introduce the best online messaging interface for your users. We offer different features and promote safety for our dear customers. What are you waiting for? Contact us now or visit our website at https:/herobot.app/.

artificial intelligence chatbot

Improve Customer Relationship with Artificial Intelligence Chatbot

A company cannot be successful just by itself. The greatest factor that will bring its success is its good relationship with its customers. However, this is where a lot of companies, especially the new ones, are having trouble with. Even if they build great products or guarantee a good service, they still can’t find loyal customers and increase their sales. This is where the customer service departments take control with artificial intelligence chatbots.

artificial intelligence chatbot

The customer service personnel are in charge on connecting with customers and helping them to whatever they need. However, this is not as easy job especially to small companies who cannot hire a large number of agents at once. A large number of inquiries is also a big problem for a developing company who is understaffed. Thus, the best way to solve this answer is to create an artificial intelligence chatbot that can answer multiple customers all at once.

How about artificial intelligence chatbot?

“Can machines think?” This is mathematician Allan Turning’s statement that made a significant mark in the history. As time the modern world undergo constant change, the lives of people are continuously improving and innovating. One of the examples of this innovation is the Artificial Intelligence or AI. This is a branch of applied science where machines are programmed and generated to think like the human brain. So the answer Allan Turning’s question is “yes” machines can think, but how?

Artificial Intelligence works with a vast amount of data and sophisticated algorithms that will be programmed to be a software that can do as specific task or goal. From the simplest to the most complex order, artificial intelligence is made to comprehend all of it. It has datasets where the brain or information that will be needed is placed. Good examples of this are robots. Just like humans, it can perceive and understand instructions. They are made to solve and do a specific task to achieve a certain goal.  Reasoning, learning, and perception are the main goal these machines. Before everything else, there will be a testing process to evaluate the system or application through trial and error.

First, it has datasets or databases where a large number of data needed are stored. It also has weights that correspond to the value that will be needed for the output. Next, it will require inputs from the user. The input will be analyzed and assessed by the AI and produce the output. If the software did not create the output it desires, it will adjust its weight until it constructs the correct one. Artificial Intelligence can be machine learning, neural network, computer vision, and Natural Language Processing (NLP).

But, what is NLP?

Natural Language Processing (NLP) is a field of artificial Intelligence that focuses on the interaction of humans and machines through natural language. It allows the machine to understand and decipher human languages. One good example of NLP is chatbot. This is a software program that uses the Internet and makes human connections to machines possible. Often called “conversational agents,” these chatbots mimic how a real person is talking to a user. It uses the Question and Answering System to have a real conversation or talk with a person.

With the utilization of the Internet, it connects to its user through words and voices in real-time. They have programs that enable it to talk and respond to a conversation at any time of the day. These collaborative software applications use Facebook, Telegram, Slack, etc. as their contact channel. As Forbes said, the chatbot industry exceeded $190.8 million in 2016. These chatbots are really useful in different fields and industries. Education, business, health, and social bots are prominent in every field.

Human Live Chat VS. Artificial Intelligence Chatbot

Chatbots can make an impact on the social and emotional feelings of an individual. As stated by Mauro de Gennaro in his study, Effectiveness of an Empathic Chatbot in Combating Adverse Effects of Social Exclusion on Mood, chatbots can give emotional support to an individual. These can also be a great help to relieve negative emotions and thoughts for your products and services. It gives no judgment and unbiased opinions.

But unlike humans, chatbots do not have any feelings. They can hurt someone without knowing or sympathize with them. Humans can offer to understand and care that machines cannot do, for short, humanity. Machines can never take the place of humans, BUT THEY CAN UPGRADE THEM. They are just programmed to perform specific conversations and engage with the users.

Whether chatbots or humans, everyone works together for a greater and stronger bond. But how are do these chatbots work? What is it made of?

artificial intelligence chatbot

Building Relationship with Customers

Chatbots are smart and can even have a function of machine learning that helps it learn based on an experience like a human child. While its main goal is to answer your queries and questions, it can also help in improving the relationship of the company with its customers. But, how is it possible?

Show its human side

Well, this is main factor of how a chatbot can help in building relationship with customers. By creating a personality for a bot, the conversation that it will create will be most likely fun for its users. There are even some corporate AI that were popular by itself due to its fun and entertaining personality. However, you must note that it cannot always be fun and that it should still be a perfect fit for your line of business.

For example, you can’t use a fun and sarcastic personality if your business is dealing with legal or health matters. You cannot have you chatbot going around and joking about a customer who is having a problem about a law suit and health problems or they just might get extremely annoyed or disrespected. In these cases, you should just give it a serious, empathetic, and informative personality.

Answer your customer’s feedback

The most problems businesses are having trouble with customer relation is by being active 24/7. For small to medium companies, this is extremely hard. It is because hiring more customer service assistants that will work for extra time or night shift is costly. Meanwhile, you can answer all this with the help of an artificial intelligence chatbot.

As you know, Artificial Intelligence chatbot provides a chat automation system that enables it to cater the needs of multiple customers at once. It is also available 24/7 and the customers will not need to wait long for a response anymore. Due to this, your customers will raise their approval and trust to your company which will affect your sales positively.

Bring out its Machine Learning

Gaining knowledge with each other is part of being in a good relationship. As for a great customer service, this is also the case. As much as the live servers should give helpful answers to every inquiry, they should also be able to learn when something happens and use it for future reference. However, many people believe that this is impossible for just a mere artificial intelligence.

On the other hand, this is actually not true. Chatbots are able to develop a machine learning capability where it is able to use its experiences with its customers for the future use. This is by storing new and unusual data that the bot may find valuable for future reference. This way, its developers will not need to update it repeatedly to provide better service. It also helps the bot to adapt to the needs of its customers which is important when building a relationship.

Reward your customers without a hassle

When you are doing something good, you always expect a reward for this. It is also the same for your loyal or new customers. For them, they are doing you a favor by buying your products and being a multi-time customer. Well, that is actually true but how can you reward them properly?

artificial intelligence chatbot

Giving special coupons could be one of the best tactics to make your customers feel rewarded. This could also help them feel the urge to buy and be gain rewards again. It is very similar to classical conditioning. Meanwhile, because bots are systematic and smart, it can detect which customers are newbies and which ones are old. In this way, artificial intelligence chatbots can give them vouchers accordingly.

How can you have your own Artificial Intelligence Chatbot?

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