Herobot – Your Ideal Chatbot Maker: 6 Types of Innovative Bots to Increase Productivity

chatbot maker

Almost all of the things in the world are optimized by various kinds of technologies. These, as said to be the new trends of this world, are efficient ways to automate workflows such as applications, sites, interactions, and specific transactions. Different publishing platforms that involve chatbot are Facebook, Telegram, and WeChat. It is known as an effective medium which can be accessed and used by users around the world.

Automated marketing is now becoming the most popular trend in the world of business, and one of the most critical steps of automation is to create a useful chatbot. Now, it is simple to start creating your own bot, especially with several chatbot making platforms out there. However, you should consider selecting an excellent chatbot maker that will help you build the most effective chatbot for your business.

Chatbot, as defined, is a service which commonly mechanized by a system. This system is called as AI, also known as Artificial Intelligence, that users interact via chat interface. Well-developed bot from a good chatbot maker will deliver the best customer services. It provides help from simple commands or requests to more complicated commands. This extends when you play music, search something on the net, open specific apps, or create messages and emails.

Today, more and more people prefer to interact with chatbots when it comes to customer services. Likewise, several people don’t care if they are being attended by a bot, as long as their needs or requests are all answered. Thus, it is important to devise them with a competetive chatbot maker.

Chatbots – What more can it do?

Chatbots today is very user-friendly and offers a lot of services in terms of business and entertainment. However, you may haven’t grasped these thoughts about AI yet. Here are some means and illustrations to help you to envision what a chatbot maker can do.

1- Scheduling Bot

chatbot maker

If you want to book a flight, get a meeting with someone on Messenger team which requires the help of a chatbot, you can easily have access to whatever you need with just one click. In addition, as chatbot maker uses super advanced technology, you can easily have involvements to several errands that involve scheduling in just a short span of time. This kind of bot helps you to lessen your hectic schedule in a way that you don’t have to go to a particular place when you need scheduling.

2- News Bot

news with chatbot

Looking for some interesting happenings and events? With the use of a chatbot, you can simply be updated about different news that recently happened all around the world. In addition, chatbots let you read your news in any way you like, whether you prefer to read the news in full length, or summarized using bullets. When you subscribe, you can also receive timely articles or blogs that are relevant to your interests. You can do this all with a good chatbot maker.

3- Advice Bot

chatbot

If you are looking for someone to talk to, there are advice bots available to assist you. If you want someone that can listen to your serious problem and immediately get options in order for you to have solutions, advice bot is one of the reliable means for you.

4- Weather Bot

weather

Seeking for a weather update wherever you are? There are weather bots that can help you to have the latest update about the weather whenever you ask for it. It also gives you query about the weather in order for you to have knowledge on alternative routes if ever there’s an accident caused by typhoons and floods. Do this with a good chatbot maker.

5- Finance Bot

chatbot maker

Looking for someone that can efficiently manage your own money? This specific bot helps you monitor your money better. Also, finance bot is more reliable so that you will not have any difficulties in monitoring your finances.

6- Order Bot

order delivery

This bot helps you to pick out your favorite food with just one click away. Likewise, it also assists you to order different kinds of stuff such as groceries, or anything you want whenever you wish for it. Moreover, this bot enables you to have access to lots of restaurants, fast food chains, and coffee shop if ever you like to order from these establishments.

Best Intelligent Chatbots or AI Chatbots

How can we say that a chatbot is intelligent? There are lots of answers to this question about what makes a chatbot an intelligent one.  A chatbot can be considered as a smart one when it has an awareness of its users needs. Also, this quality of a chatbot does not depend on its users’ capacities, but it relies on its own characteristics. It is, therefore, an essential thing when a chatbot has the ability to interact and handle any situations that require a conversation and interference. Moreover, bots are not just for conversation matters.

They can be designated as an interface that is more reliable and efficient. Also, bots can be an assistant to natural language processing which enables you to understand sentence construction in an effective way. Likewise, there are bots that are most commonly designed as a guide to making a simple illustration to create another chatbot even though you don’t have a technical background on creating such.

All in all, there are many more intelligent chatbots with their designated tasks to do. In addition, there are also several types of intelligent chatbots which are the most trends today because of their effective and consistent assistance. Many of such are exceptionally a great help for the industry which involves technology use and also gives quality customer service.  Hence, the most essential role of chatbots is the interaction it has with its different users. Thus, it is good to note to exert more effort in making a chatbot conversation. This is to ensure that a chatbot will have an efficient interface and dependable service.

Chatbot maker: Which one is the best?

What is a chatbot maker? Chatbot maker is defined by Newgennapps as platforms that help to develop a Chabot. There are hundreds of thousand chatbots that now exist. With the competition in the chatbot ecosystem becoming fiercer, you need to develop an exceptional chatbot that will stand out among the rest. A one that will place your business to a favorable position in the market. Now, who can help you build your chatbot, you ask? Don’t worry! Luckily, Herobot is here for you. Herobot is the most complete platform for messenger marketing on the net. This chatbot platform offers a massive number of pre-made messenger bots for Facebook, intended for businesses.

Currently, Herobot serves more than 68,000 happy users, with more than 49,354,672 generated leads and more than 589,000,000 contacts captured. Herobot is the chatbot maker that will let you build your own chatbot. Likewise, Herobot will let you customize any available pre-made messenger bots in any way you want, depending on your business needs.

Here are some of the services that Herobot provides:

Generate conversion Funnels

Herobot offers a lot of interactive app integrations and widgets, as well as conversion trackers for lead generation users.

Management of agency clients

Agencies are provided of excellent growth tools, detailed analytic reports, and user administration.

Chat Broadcasts

Herobot will enable you to send notifications, promos, updates and other information through Facebook messenger with an open rate of 85%.

Improve Facebook ads

Herobot will help you modify Facebook ads that enable you for instant capture of leads with follow-up.

Contact List Expansion

Herobot provides loads of lead magnets which are built-in. This also includes check-boxes, scan codes, buttons, sales funnels and landing pages, all for expanding your contact list.

Comment response automation

AI engine of Herobot is able to reply, tag, like and send a private message automatically, both in Instagram and Facebook comments.

Live chat override

One of the great features of Herobot is that it allows you to immediately override your messenger bot when needed. Therefore you can provide your customers a seamless communication.

Integrate Quizzes

Herobot ia a bot platform helps you to create quizzes and automatic contests integrated to your Facebook bot for effective promotion.

Audience Segmentation

Herobot chatbot maker allows you to segment your audiences based on their interest or demographic factors. This will therefore allow you to qualify them depending on how you want it.

Get Quality leads notifications

With Herobot chatbot platform, you can receive alerts for each leads captured with your messenger bot. Alerts can be received through SMS, slack, email, and other customized apps.

Social Media Posts Scheduling

One of the latest features of chatbot maker Herobot is social media posts scheduling. With this, you can create posts on social media networks like Twitter, Pinterest, Linkedin, Facebook, and Instagram, which will go live based on the schedule you set.

These are just the tip of the iceberg. There are more services that Herobot has to offer for your business. Moreover, our chatbot platform adds more to their services periodically, to keep up with the continuing technological developments. Herobot’s ultimate goal is to help you in growing your business. In fact, here are the top benefits that Herobot can bring to your business:

  • 400% increase in leads
  • 97% reduced marketing cost
  • 154% increased engagement with no additional cost.

Great, isn’t it? Herobot will give you high-quality services that no other chatbot maker can deliver. Visit Herobot now and start your own chatbot venture. Together, we shall create the most effective and efficient chatbot that will help your business thrive in this competitive world.

10 Ways that Messenger Chatbot Greatly Changes the Business World

messenger chatbot

Messenger Chatbot is another breakthrough in today’s innovating trends when it comes to business. Since their introduction in the year 2016, chatbots have proven to bring significant impacts on entertainment, communication, and most especially on various fields of businesses. It helped business owners provide excellent customer services, as well as expand their businesses by growing customer base.

What is a chatbot?

As defined by Techopedia, A chatbot is an artificial intelligence (AI) program that simulates interactive human conversation by using key pre-calculated user phrases and auditory or text-based signals.

Bots we know today started in 1950 with the idea of the Computer Scientist Alan Turing. He asked the question, “can machines think?” and then developed the Turing test. He theorized that there is a high possibility wherein humans won’t be able to distinguish a mechanism in a conversation which only contains text. In the Turing Test, Alan Turing challenged other computer scientist and some of his students to create a machine that could think the same way as humans. Or at least a machine that can’t be distinguished by humans.

In 1966 the first thinking machine named ELIZA was created. It has then set the basis for building chatbots that are being used today, such as specific phrases, keywords, and pre-programmed responses. After ELIZA, other bots have followed such as PARRY, Jabberwacky, ALICE, and Dr. Sbaitso.

In 2001, SmarterChild was introduced. It was considered as the predecessor of Apple’s Siri, Samsung’s S Voice, and Amazon’s Alexa. All this said bots don’t just give fun conversations, but also play music, search the web, and compose a message, depending on what the users want.

messenger chatbot

Nowadays, business owners started to include chatbots on their websites. And in the year 2016, Facebook introduced a messaging platform that supports the use of bots. It enabled developers to create bots that will interact with thousands of users of Facebook.

Where is Messenger Chatbot Used?

There are a lot of chatbots existing as of today, which have several different purposes. With its integration to the Facebook messenger, thousands of users use messenger bot in many different ways. Here are some of the top uses of messenger chatbot:

1. Suggesting Products

All customers know that they want something but can’t think of a specific product in mind. Messenger chatbot can be used to suggest customers certain products based on their preference in terms of brand, material, and color, also considering their budget.

Let’s say a customer wants to buy a watch, but can’t decide what to purchase. The customer can talk to a messenger chatbot and type the description of the watch they want. The messenger chatbot shall then show the customer options of watches that are relevant to what they want.

2. Give assistance in terms of Finance

To make it clear, messenger chatbot won’t give you actual money. However, it can help you track your investments and your personal finances. It can notify users regarding the latest news about the stock market, as well as to help make trades. In addition, even some banks today created chatbots that enable users to check their bank accounts and even their latest transactions.

3. For travel

There are a lot of chatbots today that can be used when you want to travel. These chatbots can show you several tourist destinations around the world. In addition, some chatbot can enable you to book flights and find places for you to stay.

One messenger chatbot for traveling to check out is the Hipmunk. All you have to do is send your location, and it shall show you all the destinations near you, or even international destinations if you wish.

4. Tracking Flights

After finding an ideal place to go to, there are chatbots that can help you to find and track flights. These chatbots shall give you options for flights where you can compare and select the most appropriate flight based on your budget and schedule.

5. Order foods

Chatbots can also be used to order foods, such as pizzas, burgers, and other more foods that you are craving to eat. All it takes is one conversation with a chatbot and just wait for your order to be delivered.

One excellent example of a messenger chatbot where you can order food is the Domino’s chatbot. It allows you to make your own pizza with just simple clicks, or order pizzas on their standard menu. You can now satisfy your cravings without the hassle of going out.

6. Productivity

There are chatbots that can help you in terms of productivity. These chatbots can remind you of the tasks you need to do. You just simply type in the thing you need to be reminded about and set a specific time. Some chatbots also provide services wherein you can track your schedule and even set-up meetings.

There is also a messenger chatbot which enables you to print documents with printers that are connected online. Moreover, there are also chatbots that can help you find your most-awaited dream job. Very convenient, isn’t it? You can now be the most productive person you could ever be.

7. News

Chatbots can also bring you the latest breaking news, not only in your country but international news as well. In addition, if you subscribed, these chatbots will send you articles, stories, and headlines which are relevant to your interests. You will be regularly updated and won’t miss any important news happening around you.

8. Finding Music

messenger chatbot

Chatbots not only can inform you of the latest news but the latest music as well. Chatbots can keep you updated about everything inside the music world. You can build your playlist, find new songs, and know the details about your favorite singers and songwriters.

One interesting messenger chatbot for music lovers is the Scope Bot. Scope Bot enables you to search for a song just by typing in a part of the lyrics that you remember. Results will be shown to you together with the title, singer, release date and the recording studio. If the song is not the one you are searching for, you just type “wrong,” and it shall show you more results until you find the right one.

9. For amusement

There are lots of messenger chatbot games in which you can play in times of boredom. Whether you want to play as a detective, soccer player, or even mage who wants to slay dragons, there is a gaming messenger chatbot for you. These chatbots are the perfect instrument to pass the time, in addition, will offer fun and amusing conversations. There are also chatbots which helps you to connect with the right person and may help you find your true love. Interesting, isn’t it?

10. For Business

This is now the latest trend and by far the best use of chatbots. A lot of businesses now use chatbots to provide better customer services. Chatbots allow businesses to have a deeper connection with their customers, in addition, chatbots enable business owners to attract more potential customers.

There is indeed a lot of use of messenger chatbots. The list above is just the most important use of chatbots in our life, and there are even more purposes where chatbots can be used. Want to start exploring chatbots? By clicking here, we will show you a list of best chatbot of Facebook messenger that might interest you.

The Perks of Using Messenger Chatbots in Business

As indicated in the list above, the best use of chatbot nowadays is for business use. Especially now that Facebook supports the use of chatbots, business owners find it a lot easier to connect with consumers. According to statistics, there is a total of 2.38 billion monthly active users of Facebook worldwide as of today. Imagine getting at least 3% of those monthly active users as your regular customers. You would already have more than enough customer pool to bring your business to the top and make it last for ages.

With the use of Facebook messenger chatbot, you can boost your marketing strategy significantly. Moreover, you can provide better customer services, as messenger chatbot can respond to the customer in an instant. If a messenger chatbot is designed properly, you will be able to save a lot of money, as well as maximize your time to attend more important matters of your business.

Messenger chatbot can work tirelessly and interact simultaneously with several different customers at the same time. Chatbots are immune to diseases making them a 100 percent efficient worker. Furthermore, creating a personalized chatbot shall engage customers in more interesting conversation, making them more interested in your product. Chatbot shall retain all your current customers and acquire more potential customers as well, giving you more opportunity to increase conversions.

messenger chatbot

As of today, chatbots prove to be very beneficial to businesses. Surely it will bring more advantages and become an essential component for every business in the future. Now is the time to start your business venture with your own chatbot. Unsure where to start? Don’t worry! In Herobot, we shall guide you in every step to building your own messenger chatbot that will outrank your competitors and bring your business to the top.

Female Chatbot and Highly Effective Perks of Utilizing It for Customer Service

female chatbot

Chatbots continue to grow and develop its popularity. Many people are expecting it to infuse with the majority of businesses in the near future. This serves a good promise for an excellent customer service experience. This application holds a significant part in making differently fantastic customer service experience. It is not just for the customer’s easy access for their FAQs. More that that, female chatbot improves the company’s reputation of being responsive and engaged to their clients.

female chatbot

More importantly, chatbots have the ability to cut expenses of businesses. Instead of hiring people, you can utilize a computer program to take account on client’s questions. After all, people design bots to make things easier for humans. Moreover, here comes the female bots, which gained its popularity and has been in use by several large banks and other industry as their automated digital assistants during the reign of chatbot.

Earlier, the avatar and images of an automated messaging service look like a robot. As time goes by, their avatar and photos look like real customer service representatives. They are also distinguished by gender and even have names. Big time companies like Amazon has Alexa, Apple has Siri, and Microsoft has Cortana. Notice that they seem to choose and prefer women names. Why is that?

Female Chatbot: Should Chatbots be Female?

We are not imposing rivalry between male and female. Before we know it, there is always gender bias in every single situations and scene. Moreover, chatbots are programmed and designed for quality customer service experience. They are not real people; therefore, envy and rivalry is not part of their vocabulary. Moving forward, what is with women names that make chatbots more beneficial for businesses? Why companies prefer girl names for their bots? More importantly, does it affect the user’s perspective on the messaging bot? That is what we will find out.

The notion of women in giving and extending help in the role of assistants

It is ideally true and is happening in every company. Assistants are often women, and the work that women do to these kinds of job position has been remarkably impressive. Some people had engraved into their minds that when the word “assistant” was in the job title, more likely, it is a woman.

We cannot deny the fact that women have the reputation of being more hospitable and always willing to assist in the best way they can. No doubts, men can also do. However, women are more conscious in this phase. Same with giving customer service and assistance, people are more likely to feel that they are being assisted and help out in the best way the female chatbot can.

Female names give an image of someone helpful, friendly, and comfortable to talk to

Indeed, if the messaging bot has the same name as your mom, best friend, sister or anyone you know, you will feel surer that this one is friendly and will do her best to help you out. It will contribute to the solid reputation of the company. Also, the comfort that it can uphold tall throughout the conversation up to the solution of your concerns are all very light and handled professionally with a personal touch. Give your chatbot this kind of name, and you will eventually know that you made the right decision in order to create a female chatbot.

Women names create the impression of being empathetic

Mentioned earlier was the several large banks who have developed a female chatbot that responds with empathy. Like for example, when a client accidentally loses a card and in need of immediate help to answer her questions, an empathetic bot is at her service. It will make the client feel comfortable and later on assured that everything will go well.

The assurance that a woman delivers when she promises that everything will be alright is something we can’t disagree with. More reason for companies to choose female names for their messaging bot in customer service.

The leadership that is presented by women

bot girl

No doubts about the adage saying, “Behind the success of a man, is a woman.” Women tend to lead men to success and praise him as he rejoices the fruits of hardships. This characteristics often relate to women. If the support bot named after a woman who was once a leader, user’s and clients tend to believe to your bots without second thoughts. Clients will be assured and will tend to trust more to your brand and will surely spread the word. Another plus points to your reputation.

Girl’s name has the ability to speak to someone saying like she’s approachable

The name itself is saying it all. It was like she was already talking to you even if you haven’t approached her. Chatbots like these are often present in the websites that offer services where a quick messaging box will pop up at the lower right corner saying “Hi, can I help?” or any other spiel that will hook clients to chat and talk to a real customer service representative. It will create an initial interaction to a potential or existing clients having her first approach or inquiry.

Female names also give an impression of providing more detailed and precise information

It is noticeable in women that they often see even the smallest detail in a given situation. The tendency is clients will think that these bots will provide more detailed and exact answers that you need and is able to help you out of your queries and concerns.

Users will eventually believe that they are in the right corner and approaching the right person to assist them with their questions. The more exact information and detailed answers the clients receive, the more they tend to create better communication and build trust in the company. This is another good reason to create a female chatbot.

Women names have an image of being a listener

Not just they listen, but they do understand as well. This characteristic is a must for every chatbot. Listening is the key to understanding where it is a way to solve the issues and problems. Therefore, getting into conversations with a female chatbot will create a fantastic customer service experience as the client’s side is being heard and understood initially and throughout the chat message.

Results of using female chatbot

Women names for chatbots certainly give us something that we believe in, something that we hold on to and something that we are looking up to. It will develop a remarkable relation and engagement to clients and users that will be the foundation of trust and loyalty.

With these original characters that a chatbot must have, something great is yet to come for that business. The benefits that it upholds for the enterprises are exemplary. Companies will be overwhelmed with its ability to increase positive reputation in responsiveness to clients, which aims to deliver the best possible solutions to queries and inquiries as well.

female chatbot

Companies prefer girl names for their chatbot program due to the above reasons. These items in the list above are all noticeable and very clear to see. Today, even voice messages and voice guides were female voices. This is because women gives a professional but empathetic vibe to other people. Thus, having a feminine voice on your bot is much more effective. They respond with a sense of power that they know what they serve for, and they also react with a heart. It must be the design of every chatbot including a female chatbot.

Final Say

Therefore, if the chatbot was female in name, people’s perspective of the messaging bots will grow and develop positively. People depend on their ability to answer queries in seconds and deliver information in minutes. Everyone will believe that it will give its best to assist the clients. People will know that this chatbot is helpful, friendly, and is comfortable to talk to.

People will know that this computer program will respond with empathy. More importantly, leadership is one of its characteristics. It should have a name after someone that seems to be approachable and provides more detailed and more precise information. Most of all, it must be known that this chatbot is a good listener.

In this significant advancement in our environment, we never thought and often overlooked that our character sneaks into something we build. That even if we have no intentions at all, it will still be part of us. The reality is that humans are still there at the tail of every invention. That even we are afraid that these bots will replace us, we are still the mind of these computer programs.

So, don’t worry as we always are the head of every invention. Instead, be one of those who is not afraid of changes and development. Be one of those who want the future to be more meaningful. Create a better world with a better way of communication through these inventions. Choose the most trusted and the best platform that will help you have your awesome female chatbot!

Benefits of a Customer Service Chatbot to Digital Marketing

customer service chatbot

A customer service chatbot is a software program that allows conversation between the customer and the company. It utilizes instant messaging to send an inquiry and to respond as well. Artificial intelligence fuels this software. Customer service chatbot is often integrated into company websites and social media applications that feature messaging. However, there are still companies that hire humans to provide customer support. They have not heard of the countless benefits that a customer service chatbot brings to the company.

High customer satisfaction is one of the many goals of a company. It is a very important deciding factor to improve and manage the products or service of a business. Higher customer satisfaction results in customer loyalty and devotion. It is advantageous against competition. Many companies are offering the same products and services. Having a proof of customer satisfaction appeals to other potential customers.

customer service chatbot

How Customer Service Chatbot helps

Additionally, satisfied customers spread positive word of mouth to their friends and families. Customer satisfaction is not only about repurchases. It is also about acquiring new customers. According to research, 73% of customers say customers have satisfaction when the company values their time. Thus, customer satisfaction is all about providing efficient customer service. Companies are continuously improving and investing in customer service support. The latest trend in providing customer support today is a customer service chatbot.

Top benefits of a customer service chatbot

Saves money and human resources

Many companies are neglecting the idea of customer service chatbot. The main reason for this negligence is monetary. On the contrary, it is more cost-effective to use than human resources. There is no need to hire more employees to provide customer support. Since humans cannot work 24 hours a day, companies need two to three sets of staff. Three sets of employees mean higher operational costs for their needs.

Meanwhile, with the use of a customer service chatbot, there is no need to hire people to do night shifts. Employees, on the other hand, can increase productivity. The basic role like answering simple questions is now the job for the chatbot. So, it allows employees to focus on more important aspects of their job. This aid not only saves money but also increases job satisfaction of employees.

24/7 availability of customer support

Customers’ needs are unpredictable. Any time of the day or night, a customer can ask a question about the company’s services. Their needs may arise even after office hours. However, queries during this time should not be neglected. It can cause dissatisfaction on the part of the customer. Problems may also arise when their question or issue is not addressed immediately. That is why there should always be an available person to answer these questions. But, adding a support team working at the wee hours is costly for a company.

Luckily, a customer service chatbot is less costly and does not tire. It can work 24 hours a day without decreasing its efficiency. They can respond anytime of the day or night. There is no need for customers to wait for a long time to get their much-needed answers. As a result, they would feel that their time is valued by the company. Thus, making them loyal supporters and satisfied customers.

Provides instant responses

As problems may arise anytime, chatbots are ready to give quick solutions. Being on hold for a long time can cost the company its customers. People in the modern world get everything in an instant. That is why waiting time is not their favorite thing in the world. They want instant responses to their queries. Answers should not only be instant but relevant. A customer service chatbot may not provide a 100% relevant answer to a question. But, it can reduce frustration on the part of the customer.

While waiting for a human resource who can thoroughly answer the question, the chatbot can fill in for the mean time. An initial response of a chatbot is better than receiving nothing at all. It is better to give an instant solution that partly solves the problem than to make them wait. A chatbot can at least buy time for a human agent to focus on the more critical aspect of the solution to the customer’s problems.

Performs consistently and accurately

Since it is by artificial intelligence, a customer service chatbot gives efficient responses. It can perform repetitive tasks without reducing accuracy. Human agents may get to a point saturation on their job. Instances like this happen when there is nothing new on the job that they are doing. Answering frequently asked questions every day can put them in this state. Reaching this point may decrease their efficiency.

But, this cannot happen to a customer service chatbot. It does not need a break from all the workload. A chatbot also does not get saturated about its job even if it is repetitive. It performs all action at the same level of efficiency and accuracy even if it is repetitive. In fact, they are intentionally performing tasks like these.

customer service chatbot

Decreases customer frustration

Problems that may arise from the company’s services and products are often the same for one customer and another. But, customers have different versions of their problems. Thus, they demand a version of the solution personalized to their problem. Interactive voice response (IVR) systems during phone calls do not provide this kind of response. IVR systems are programs that give the same response and options that customers do not favor for.

Sometimes, customers do not know which department should their question be addressed to. Reaching a wrong department results in customer frustration. With the help of a chatbot, a customer need not be directed to a department. In cases they really want to talk to a person, they may do so. Customers will be connected to a department with the help of chatbot. Since a customer service chatbot can gather data accurately, it will also route a customer to the appropriate department. This way, time and resources are saved while customers are also receiving personalized responses.

Reduces customer anxiety

Faulty IVR systems are not the only cause of stress for a customer. There are customers who get anxious when talking to a human agent about their issue. Some customers are not confident enough talking to strangers about their concerns in the company’s services. A customer service chatbot is often preferred by people who experience anxiety.

Through chatbots, they need not be transferred from one department to another. The instant response and solution that the chatbot provides lessens their emotional stress. For these people, the issue they are raising is stressful enough already. A response that can cause them more stress is the last thing they want to get.

Improves self service

Some people are more comfortable solving their problems on their own. There are just customers who do not believe that a chatbot knows what is best for their issue. But, they still need a chatbot to provide them options. A customer service chatbot can instruct customers without the help of a human agent. After gathering information about the problem of the customer, relevant solutions are provided by the chatbot. This feature gives the customer an option to fix the issue by their own means. Chatbots are providing possible solutions but also give the customer a chance to do it on their own.

Versatile in terms of language

Customers of a global company vary in languages that they use. Inquiries and problems may arise from different parts of the world. Thus, it requires a globally renowned company to hire multilingual customer support staff. But, it is difficult and costly to do so. Luckily, a customer service chatbot can work with several languages. Since it is run by an AI, it will not take the chatbot years to learn a language. Also, chatbots can detect accurate intents of the customers. While it is not comparable to a person who is fluent in a foreign language, it can reduce the costs of the company on hiring more multilingual staff.

Gathers accurate data

Part of providing customer support is gathering data to improve services. Problems that the customers experience contributes to enhancing and developing new services and products. But, a human agent cannot recall an entire conversation thoroughly. Details from a problem and the provided solution may not be accurate if the only reference is the memory of a person. With no offense intended, a person’s memory is not entirely reliable. Some details may be left out or interpreted with bias.

Use Herobot now!

On the other hand, a customer service chatbot is more reliable. It records the data from the conversation accurately. There are also chatbots that are programmed to provide data analytics from the recorded conversations. This data is more accurate to rely on, especially during company decision making.

customer service chatbot

In today’s industry, artificial intelligence is a tool for an automated workflow. Companies invest in AIs to improve services. A customer service chatbot is a great investment for a company. Herobot is one of the many companies in the business world that creates customer service chatbot. Visit their page at https://herobot.app/  to learn more about them.

Revamping Restaurant Industry with Chatbot Software

chatbot software

It is no surprise how chatbot software is dominating almost every industry in the economy. With its many benefits to consumers and brands, chatbot software has easily gained a reputation in the online world. Digital savvy businesses are continuously taking a step forward to provide the consumers with a level-up experience and convert more sales. Today, even the restaurant industry is leaping to this new era of technology. 

Why chatbot software playing a key role in the restaurant industry? Being traditionally behind the curve of the online world, this industry has been slow in incorporating the latest technology trends in their online marketing strategy. Some are lucky enough to have the seats fully booked through word of mouth and savory tasting food however, some are failed to do so. This is where chatbots step in, to fill this loophole and help these restaurants in paving their way to success.

chatbot software

How Chatbot Software is Paving the Way to Your Restaurant’s Success

How can chatbot software help? Can they be used to book the table? Take customer orders? Create menu suggestions? You won’t believe this but, yes. The answer is yes. It may be too good to be true but chatbot software is playing a vital role to help your business conquer its way up. But before you set up your chatbot software with your website and social media accounts, you need to plan out first how exactly will you be using chatbots. Identify the goals, mission, and problems and create a strategic plan. 

More so, to give you a clear idea, here is how chatbot software can help you grow your business:  

Cater reservation services 

Managing and serving customers is a very time-consuming task. Let alone if it is peak season and customer orders keep coming in and out of your online platform. Human errors can happen anytime. Thus, it means that the wrong order might happen from time to time and will result in two not so good things — customer complaints and losses on your business. 

Through the help of chatbot software deployed on your website, social media accounts, phone, and other possible platforms, you can eliminate and prevent these human errors from damaging your brand image and elevate your customer’s experience. Chatbot software can help you interact with customers quickly and guarantees that the order is 100% correct. 

Enhance table service

Many of us have experienced asking or ordering something from a waiter/ waitress and the unknowingly forgot about it. These inevitable human lapses usually happen and it is a common problem in your restaurants. But with chatbots, it can be ensured that your customer’s order is served promptly. It will leave a good experience for your customers and will surely give a good rate to your brand.

Use to promote special deals and offers

Chatbots are so wise that it can gather customer’s email addresses and can send push notifications. This means that chatbots are not only streamlining your customer service but also your marketing strategies. Chatbot software can remember all regular customers (which the human counterpart cannot) and send them messages to encourage these regular customers to come back. They can send offers and special promotions via different online platforms like Facebook Messenger, email, text message, etc. 

Can create a personalized food recommendations

The ability to remember your customer’s favorite foods out of your menu makes them feel special and valued. Chatbots can create a personalized food recommendation by understanding what your customers want is an ultimate marketing tool. It can be a better and faster solution than instructing your employees to know them inside and out of your menu to be able to make such recommendations. Chatbot software brilliantly collects past purchase transactions and gather this data to know the likes of the customers. More so, it uses these data to recommend the right drink or sides that would perfectly match their orders.  

Streamline delivery and takeaway process

Delivery or take away procedures in most restaurants have complicated processes that customers are tired of. Fortunately, chatbots can simplify the order process even for delivery and takeout orders. Chatbots are a multitasker. They can handle orders while chitchatting with your customers making it less hassle and more convenient for your customers. 

Gathers and follow up customer feedback

Getting good reviews is crucial in making your business grow. It is like a word of mouth that can be seen online. For modern consumers, reviews are very important. Sites like trip advisor and yelp have a wide variety of restaurants and places to visits. Along with this restaurant’s page are reviews from previous customers. If your restaurant’s page has good reviews, it will most likely invite more customers.

chatbot software

However, the hard thing is following up with a single customer to leave a review of your restaurant is time extensive tasks. One of the finest things that chatbot can offer is its ability to send automated reminders from customers who have checked-in in your diner. More so, they can ask permission for the user’s email to use it for email marketing purposes. 

Saves both employee and customer’s time

One of the biggest fear in the emergence of the chatbot is that it may cause unemployment to people since it can replace them in their jobs. But this was just a popular myth circling. On the contrary, it helps employees to save their time for more complicated tasks. Instead of suffering from overloaded work, an employee can enjoy doing their work without the simple tasks that take time. Chatbots can do basic tasks such as answering simple queries, scheduling and plotting the reservation of customers, collating information about the customers, and the like. 

On the other hand, customers are fonder of chatbot software because it is easy to talk with and makes transactions simple. 

Increase customer retention

Customers feel valued when their needs are catered rapidly. Also, modern customers are more likely to support your diner when you have great customer service and food to dine. Chatbot software engages with your target consumers, guide them in their searches, and share your menu and pricing information and offers friendly conversation. All of these things build affinity with potential customers and helps in converting sales.  

Maximizing Chatbots: Bring New Service to the Table

Finding the Nearest Store

Your customers are too busy with their daily life routine that looking for the nearest resto near them needs to be less nitty-gritty. With the usage of chatbot software, a single click could easily lead their way to the nearest diner. It can even send a map to guide customers. It is less hassle for customers who have a scheduled round the clock. And if a person will be meeting someone in your restaurant, they can easily send the direction to them. 

Reordering your all-time favorite menu

Ordinarily, you need to be in a coffee shop every day and encounter the same crew for them to be familiarized with you and your order. It takes time for a human to remember your favorite menu. But with a chatbot, single order or two would be enough to save the data. The next time you will order, all you have to do is to say that you want to order your all-time favorite and boom! Your order is now preparing. 

Buying and sending out surprises

Is there a special occasion you do not want to miss but you are too busy at work? Send your loved ones gifts and surprises during a special celebration in just a click. Through chatbot operated order transactions, you can offer this kind of promo to customers. It will surely hit the ball every time because it is very convenient. 

Build Your Restaurant Chatbot with Herobot!  

From a business point of view, it is no brainer that chatbot software is indeed a winning masterpiece for your brand. It can help you with your marketing, customer service, and sales conversion in many ways. It is also becoming popular with consumers. The research found that 69% of consumers prefer to use chatbots and that brands with chatbots increase brand reliability for them. 

In this fastly changing world, market trends have been continuously curving from one platform to another. As business owners, you need to help your brand in keeping up with the curve. Your brand needs to have a voice in the digital space otherwise, it will create losses on your end. In the same manner, integrating chatbots with your present social media accounts and website will help a lot in increasing your sales and customer retention. 

chatbot software

In today’s business world where competition is tough, it is best to stay on the trend to avoid being left behind. Chatbots are one of the powerful tools to help your business grow. There are many types and ways to program chatbots, with Herobot, we can help you design the best chatbot according to your needs. Whether it be a multitasking chatbot that can take orders or multipurpose chatbots that is flexible for both sales, marketing, and customer service, we can make it for you. Visit our website today to know more! 

E-Commerce Trend: Build a Chatbot for Your Business

build a chatbot

Rapid response to customer’s queries, concerns, or problems ensures a strong brand establishment and loyalty of the business’ consumers. Stimulating a conversation with your consumers is a great factor to earn leads that can eventually be converted to sales. The faster you reply, the higher chance you’ll close a sale. Moreover, being responsive to consumers usually resulted in good customer feedback and helps you build a reliable name. With human’s innovative mind, they were able to conclude that they needed customer support that will be there at all times. That thinking leads to the birth of chatbots. One by one, businesses started to build a chatbot.    

build a chatbot

Despite its earlier discovery, the year 2017 was the year chatbots dominated the e-commerce and become increasingly popular up until now. A lot of big and well-known brands build a chatbot to support and strengthen their customer service approach. Several companies such as Spotify, H&M, American Express, etc. have grown their business with this strategy. This artificial intelligence contributes a lot to the future of customer support as well as the connection of marketers to their customers.

What you need to know before you build a chatbot

The chatbot is a computer-generated program that engages with a human conversation either through chat, voice commands, or both. It can be used with a popular messaging app such as Facebook Messenger & Whatsapp. Chatbots has a distinguished personality which is designed depending on what type of business this will be used for. It has two categories:

a. Command Based Chatbots

This kind of chatbot relies on pre-stored data of conversations. It selects the best answer that matches the context of a customer’s query or concern. This kind can only answer limited types of questions and thus, it can’t perform actions that are beyond its codes.

b. Artificial Intelligence (AI) Chatbots

Chatbots of this kind can handle more complex conversations and questions. It composes replies from scratch and becomes smarter over time because it can learn from the data of previous conversations.

Why build a chatbot for your business?

More and more companies build a chatbot for their businesses as their number one marketing partner. Whatever business you see online, whether big or small, they prefer using automated messages to answer the inquiries of their customers. However, how do chatbots really help entrepreneurs? Why should you build a chatbot to proper in your business? Do you really need it in order to compete in the digital marketing world? Here are some of the reasons:

• Chatbots will hype up your consumers.

It is common knowledge that a fast response to your consumer’s needs will likely result in a close sale. This is where chatbots come in- it is 24/7 available! It doesn’t need to rest like a human which is why it is perfect to be your customer service buddy to serve your customer anytime.

• Chatbots can reduce operational costs.

Chatbots can be present 24/7 with no fail. They can solve and support countless repetitive questions and concerns of your consumers. This can help the load of customer support and leave the more complex queries and assistance to human service agents. This can help in increasing productivity to agents.

• Chatbots can boost your sale.

Efficient Chatbots produced by reliable platforms such as Herobot can spike up your sales in various ways. Chatbots can improve customer engagements as it can personalize conversation to interact with your consumers. Also, it does not keep your customers waiting. It addresses your customer’s concerns on every scale and answers every question. It also has a vast reach of the audience that a human cannot do. Chatbots have stored data that helps to communicate with customers, thus, making them feel valued and remember which results in good customer feedback. 

• Chatbots know how to showcase new offers.

This newly formed technology can reach a massive audience and can potentially be a good platform when launching new products and services. With a pool of consumers’ profiles stored in chatbots, they can easily target the right audience for your promotions. If you build a chatbot for your business, it will choose the right audience. Thus, this audience will not feel irritated because the offers you are sending them is just their interest.

build a chatbot

Chatbots are the new marketing trend

Chatbots just make it easy for every marketing endeavor and business owner who wants to grow their business. They can reach the right audience and build good relationships with them. They also can persuade consumers to purchase by suggesting to them their preferred items. Imagine how easy it would be to market your products if you build a chatbot for your business? It can track consumer interest and monitors consumer’s behavior which helps to push notifications based on individual preference.

• Chatbots can close purchase transactions and give recommendations

It is not easy to decide on what to buy especially when there are a lot of specifications that you should consider. But, guess what? Another great thing that chatbots can do is that they can make recommendations to your consumers according to what they want and need. They analyze the data and they can suggest the right product or service that your customer is looking for. 

Another amazing thing that chatbot can do is that they can now sell. They even have payment options now. Build a chatbot for your business and enjoy all these perks.

With all these benefits, it is a win-win to look for a reputable company like Herobot.app to help you build a chatbot for your business. 

How do businesses use it?

Chatbots are beneficial to a business. It has a big contribution to the leverage of the businesses that utilize it. According to some studies, AI bots are a great contributor to the expansion of companies and big innovations in marketing. Find out how successful businesses have built and used their chatbots for their convenience. 

  • Making your presence in social media through excellent customer service

Chatbots can be used to answer consumer’s queries and concerns in less than a second and this just helps your brand to enhance your presence in social media. Chatbots are getting smarter over time, it can even now conduct purchases and hold payment options. If you build a chatbot to support your business, you can build your social media presence as well.

  • It can provide better service in smartphones and tablets.

Recent research shows that smartphone users have outnumbered the laptop/pc owners. This is because smartphones can do everything that you can in a laptop/ pc. Usage of chatbots to serve smartphone and tablet users can help you have a more streamlined and wider target consumer.

  • It attends specialized tasks

These tasks are those that can be done by chatbots more frequently than humans. Tasks such as hiring a cab, ordering foods, or checking weather are usually done by chatbots. This is because they have the capacity to do it anytime.

Be your own success story now!

build a chatbot

It is really a great wonder how innovative our technology can become. As time passed, new technology has been launched to provide convenience to us humans. And also, it helps the industry to be more effective in attending human needs. Chatbot has helped businesses and has become the new marketing trend. Positive effects of having chatbot in business have been proven by a lot of brands and truly, this has paved the way for more accurate and conventional marketing. 

Build a chatbot with Herobot.app and have them assist you while starting to use this on your business. They offer a variety of chatbot that is programmed to serve your customers better. Increasing sales, establishing good customer engagement, creating a great brand image, and receive countless good feedbacks from your consumers- you can all achieve this with chatbots from Herobot.app.

The competition is really close, and if you want to stick to the competition, you must keep up with your marketing strategies and customer service management. Human’s abilities have limitations, but chatbots can help them. Build a chatbot for your business, utilize it and you’ll see a great improvement both your sales and brand image. Check out more about chatbots at Herobot.app now. 

AI Chatbot: Why Online Shops Need Chat Automation

ai chatbot

With all the technological advancements nowadays, AI chatbot is no longer mere science fiction. It is now a reality that brings businesses and customers closer. Moreover, chatbot breaks the speech and timeline barriers for customer support. Bots also allow you to do more things than you can normally do at your comfort. With this, you can now book travel tickets and accommodations, order foods and other materials, and even make payments online.

Aside from this, AI chatbot is helping businesses to grow and have wider scope in different social media platforms such as Facebook, Twitter, Instagram, and Facebook Messenger. This is due to the fact that over 63% of online shoppers prefer messaging a bot with speed and accuracy rather than calling customer support. To prove this Facebook even made a data analysis about how customers tend to interact with businesses that it can message anytime. To make sure that you are not left behind by the AI chatbot trend, you should consider creating yours now.

ai chatbot

E-commerce AI Chatbot

Now that everyone seems to spend more time online than doing their everyday physical tasks, making your business go online is just the right choice. However, netizens are harsher and more demanding than your regular customer face-to-face. They want you to reply to their every message right away and sneer at your unavailability. Thus, your perfect partner for doing and e-commerce would be an AI chatbot. Let us tackle some of the roles an AI chatbot can do:

Sales Chatbot

Marketing your business is very important and being knowledgeable enough about your company is the best way to execute this. One thing that AI chatbot is very good at is engaging with your online store’s visitors. It can easily connect with your customers right at the moment that users click on your profile or webpage. It will start with a simple greeting and will then encourage users to state what they are looking for. This is when your sales chatbot will take into action and offer products and services to your customers. AI chatbot can also send direct links and online catalogs for a better transaction.

Customer Support Chatbot

You can now connect with your customers around the world 24/7 with AI chatbot. It can provide accurate information for common customer inquiries regarding products and different troubleshooting tips. It can also provide assistance to orders or shipping and delivery information. Moreover, customers have the freedom to switch from AI chatbot to human live chat depending on their preferences any time. Still, more people prefer bots because it is much efficient and reliable.

Shopping-Cart Abandonment Manager

One of the main reasons why some customers who are planning to pay for your products or services may not continue the transaction is because of some checkout problems. It could be because of some website glitches or due to check-out forms confusions. It would be beneficial for both the business and some customers to resolve this matter at hand. Meanwhile, other customers’ hobby is putting everything they like on cart but forgetting them after. AI chatbot will help you with all these issues. It will serve as your customers’ guide and reminder while also up-selling and cross-selling.

Key benefits of using E-commerce AI Chatbot

AI chatbot is already around for several years already and yet the hype about it is still not about to die down. Why? This is because online transactions are not going anywhere soon and online businesses are here to stay. Meanwhile, around 80% of online businesses are already using chatbots with all the benefits that it offers.  Here are some of the benefits that you could get from AI chatbot:

Improves customer engagement

There are already millions of people who prefer online transactions rather than traveling and going to a physical store. These people also much prefer sending messages online to a business than contacting someone via calls. However, you should remember to install a chatbot on your webpage or social media profile in order to answer their demand for fast and accurate transactions. This is because a delay in reply to customers’ queries may decrease your customer engagement rate and your customers’ interest in your company. However, AI chatbot can help you as it can send replies to your customers instantly without care about time.

Decreases employment costs

All customers nowadays demand fast transactions especially on receiving replies from companies. Before they decide to buy a thing or proceed with receiving the services you offer, they always tend to ask for more details about the products or services. Moreover, you never know when they will contact you especially if you are an international brand. Thus, some companies hire customer support for the day and another set of employees who are willing to work on graveyard shifts. However, this may cost you a lot especially if you are just starting a business. This is where AI chatbot works in place of your numerous employees and reduces your employment cost at the same time.

Promotes personalization

Contacting your prospective customers personally can be a great hassle and extremely time-consuming for your business. However, AI chatbot can help you with personalization of every conversations and build trust on your customer-seller relationship. Bots can look into the profile of its customers and use it for the personalization of the conversation. This is very important on promoting products or telling your customers about sales making them feel more important. It can also give personal product recommendation depending on what your customer needs and sending them product links. What is also special about AI chatbot is that it can remember your past conversation and you will never get irritated about repeating the information you already gave.

ai chatbot

Chatbots for shopping assistance 

Shopping online is not a hassle anymore with AI chatbot. If you find shopping assistants at malls very helpful, then this is the one for you. Bots can ask its customers about what they are looking for and give them product suggestions. It will also provide links and other choices so that every shopping experience will be easier.

How to create AI chatbot for an e-commerce store

Creating an AI chatbot is like raising a child. You are the one who will build its character and hone its skills while it still has none of its machine learning. Just like in parenting, one mistake could lead your chatbot into a disaster. Thus, here are some of our tips to make your AI chatbot creation a success.

Step 1. Define the bot’s goal 

You may reach the goal in the end but it should be where you start. When you are making a bot, it is very important to know what you made it for. Do you intend to make a bot to entertain your customers? Or do you simply want it to drive your sales? Whatever your goal may be, it will be extremely helpful for you if you jot down everything and note which ones are your priority.

Step 2. Select the chatbot type

If you are thinking that all chatbots are the same, you might want to make a research about it. The truth is there are actually 3 types of chatbots that you could create depending on what you think your business might need more.

  • Button-based chatbot– perfect if you want the transactions to be easier and faster. The only disadvantage is that it cannot cater to the needs of your users except for those stated in the buttons.
  • Keyword recognition chatbot– if you want to give your customers an experience like they are talking to a real human with scripted dialogues as it recognizes the keywords. The downside of it is that it cannot give elaborate answer if it will not detect the keywords on the sentence.
  • Contextual chatbot– may be a little complicated in the process of creation but can be really helpful due to its machine learning skill. It does not need to only rely on the script as it can form its replies from its past experiences.
ai chatbot

Step 3. Choose your platform

Now, this would be the the final and most important part of creating a bot. Whether you are planning to integrate your chatbot on your social media sites or website, you should first find the best AI chatbot platform. These platforms will be your partner on creating bots. If you are able to find a good one, you might not need any professional skills to perfect your bot.

One of the best AI chatbot platforms that you could see on the internet would be the Herobot. You will only need to simply drag and drop features that you want to include in your chatbot. Moreover, it has elaborate tutorials to help you along the way. Even if you do not have any idea on how to properly create an AI chatbot, they offer several templates that you can choose from.

Avoid Committing These Common Mistakes When You Make Live Chatbot

live chatbot

If you are going to think about the latest trend in e-commerce or digital marketing, you will come across the idea of the live chatbot. This new conversational interface is able to hook numerous customers by utilizing different messaging platforms and engaging with them. Even if there some platforms that can make bots creation easier, building a bot actually is not as easy as you think. If you miss just one factor in making a good and useful bot, all your efforts will just come down to nothing.

live chatbot

Making a mistake is normal and it is fine as long as you know how to fix it right away. However, this could be the hardest part when you are creating a live chatbot. Thus, we made this article in order to help creators who are new to this. We will analyze the common mistakes made by everyone and discuss the best solution you could do. If you will follow these tips, we guarantee that you will be able to launch the best bot in the digital world.

1. Not planning ahead for the Live Chatbot

When traveling, knowing your destination is not actually the first part. What you need to know before anything else is why you are traveling. Everything will flow out after you know the purpose of your travel. This is also applicable when you are creating a bot. You should first identify why you want to create a bot. Is it to help people when they are buying something? Do you want to be a source of entertainment for your users? Everything is up to you. However, you should make sure that it will benefit both your customers and your businesses.

First, analyze the problems your business and your customers are frequently encountering. If you are having problems answering inquiries piling every day, then what you need is a customer service bot. This live chatbot should be able to identify the answers to your customer’s basic questions. Moreover, it should be as responsive as it can satisfy your customer’s demand. It should also be able to create engaging dialogues in order to hook in your users. There are also other chatbots that are made for entertainment, health, and banking purposes.

2. Being hard to get

Technology is made to make the life of human easier. Now, imagine buying a washing machine because you have a large amount of laundry. However, the machine can only load 3 shirts at a time that will take an hour to finish. It will surely infuriate you and will just opt manual washing your clothes. This is what will happen if you made a mistake on making your bot accessible for your users.

What you should do is to make your bot be the one to greet your users when they enter your page. Make it as polite as you can and if they decide that they do not need it for the meantime, make sure that they can still easily chat with it later on. What other creators do is that they leave a chat button at the lower side of your user’s screen. With just one tap, they can now easily ask questions and get some guidance from your bot.

Moreover, it is also important to never leave dead ends in your bot’s dialogue. This happens when you create an awkward phase where your customer will not know what to say. It will be disadvantageous both for the live chatbot and user. As the customer will not know what they should say, the bot will also not be able to know the needs of the customer and how it can help them. It will be a total failure.

How to avoid this mistake

Provide a clear path for your customers

It is important that your users know what they should do after your every replies. You can make this possible by providing choices of quick replies, galleries, or buttons for your users. For example, you can ask them how you can help them and provide buttons for possible answers. However, make sure that the choices will surely cover every possibility of what your customers came in for. This way, they will know how to move forward and you can provide them the best conversation experience.

Give clear instructions

It is easy for first time users to be confused on something offered to them. So, if you are planning on providing buttons for the first time in a conversation, make sure to give clear instructions. Tell them what they should do with the buttons and how it can help them. Also, make sure to remind them that they do not need to type anything will just have to tap a button of their choice. This way, the conversational flow will be easier and smoother for both the live chatbot and its users.

live chatbot

Offer a main menu that users can go back to

The main menu is like the most basic part of your bot that will provide access to every area that your users want to get into. It is important to pave a way for your users to go back to the menu any time they want. It may be letting them type in a message like “back to menu” or providing them a button to go back anytime. You can also just indicate the buttons in the main menu at the bottom part of your love chatbot messenger window.

3. Making long messages.

The main reason why you are creating a live chatbot is to make the life of your users easier. However, it is hard to be like it if you will give them long messages without providing them the chance to say anything. This will be extremely exhausting on their part and can even irritate them. Instead of rambling on your own, make your messages shorter and direct to the point. Make sure to be interactive by asking questions about your customers and what they need. Remember that it should be a two-way dialogue at all times.

Moreover, you should make it appear like they are talking with real humans by giving the vibes of talking with a friend. If they ask for a more eloquent explanation of a certain topic, your live chatbot can just provide links or pages of articles that they could read. This will be extremely helpful if you have blogs on your website. It will be informative and beneficial on the part of your business and page.

4. Not checking your live chatbot from time to time

This is one of the most common mistake that every live chatbot creator do. After they launch they chatbot and see no problems with it, they will later on forget about it. However, what they did not know is that no chatbot is perfect and they need to update from time to time to be more effective. Also, it is better to make a monthly assessment of your bot.

live chatbot

Try checking the effectiveness of its tools and what you can change or improve. This will help you know what you can do in the future. You can also check the reason the reasons why your customers tend to abandon conversations and where most conversations stop. With this, you can edit the conversational flow to make it more effective. It is also useful to check the feedback you receive from your customers about your live chatbot.

Create your live chatbot with your trusted partner

Now that you know the common mistakes live chatbot creators usually make, you are now ready to create yours. Make sure to do it with your trusted bot platform partner. Choose a site that will offer you the easiest way to make a bot like Herobot. It has a drag and drops feature that makes everything easier and smoother. Moreover, it offers various chatbot templates that you can choose from. With this, you will likely avoid the common mistakes in creating a bot. Learn more from our official website.

AI Bots: Is it better rather than asking a Human?

ai bots

With each passing year, the technology keeps on advancing and new developments keep on emerging. Moreover, these new inventions and discoveries are helping people live a more comfortable life. With the help of technology, we were able to be more productive in our work and responsibilities. And with this, one of the trendiest techy stuff that you would meet on the internet would be the AI bots.

Furthermore, inventors are growing and developing more technologies that could help us in our daily tasks and it includes commercial ones. With AI bots, companies are able to expand their business engagements and connect with more people. Meanwhile, customers also find chatbots convenient as it helps them contact a certain company much faster and easier. This proves the mutual impact of AI on both consumers and brands.

ai bots

What are AI bots?

If you still have questions regarding AI bots, let me discuss its meaning and uses briefly. To start, AI stands for “Artificial Intelligence” and it is a computer program that is able to do things that require human intelligence. Moreover, chatbots are seriously useful for various businesses and different careers. As customer support, they are effective due to their lack of personal emotions and issues.

May it is a small-scale or large business, every entrepreneur is all excited of getting their hands on it. This is because of all the good reviews that its users are giving. Not only is it efficient, but AI is also a good solution for cost-cutting in the company. A single AI system can finish a work of ten or more employees without a need for breaks and day off. Moreover, worrying about spending more on graveyard shifts and holiday pays is totally useless.

Advantages of Using Chatbots

Can work non-stop

Unlike humans, AI bots can work nonstop without getting paid for extra hours. Machines don’t need breaks, not like humans. Because it is only a computer system, what you need to worry is only the programming of a chatbot. If you are able to create one without any mistakes, then you will surely have the best experience with it.

Accurate decision making

The complete absence of emotions from a machine makes it more convenient as they can decide on a short time. You will never see an AI bot get easily swayed by abusive customers because it only acts as how it is programmed. Its answers will rely solely on the guidelines and dialogue that its programmer inputs.

Less error

AI bots reduce the chances of error on communication and information in every task. With its high artificial intelligence capacity, it can use all the encoded information on conversations. Moreover, its machine learning capabilities are able to help to adapt to new trends and pieces of information it can gather.

Trendy

Keeping up with the trend is very important when it comes to business. This is because you need to your target customers to strategize more efficiently. Now that messenger applications are widely known to all people, it is very important that you have AI bots for your business.

Connects with the global market

If you are planning on advancing your online business to the next level, you should start focusing on the global market. With AI bots, this will be possible. Unlike humans, you can generate your chatbot with different languages that help you be more accessible by foreign consumers.


Some of the disadvantages of AI bots

High-Cost Creation

Building a bot will cost you much if you are going to hire professional programmers. Moreover, it will take a long time before they finish a perfect bot which will waste most of your time. However, you can create bots fast and easy with the help of good AI bots platform such as Herobot.

Increase of Unemployment

Some businesses and companies are now relying on the services of AI bots which causes the unemployment of several employees. Technological innovations have a nickname “creative destruction” of the employment of some on other sectors. Meanwhile, it will open new opportunities for the employees on other careers.

ai bots

Limited Thinking

AI bots can do what they only need to do, which makes them know nothing about other things. However, they can still adopt through time and experiences with their users. This is possible with chatbot’s machine learning.

Lacks on Creativity

AI is only basing on scripts. It does not really have any ability to generate its own answers unless it has pre-programs that enables it to do so. However, most chatbot platforms are offering widgets and special features which forces the creativity out of bots.

Weighing down

Now that you already know some of the pros and cons of the existence of AI bots, this is now the moment of truth. Is AI really beneficial for the people? Well, it depends on the situation. If we are going to talk about the efficiency of a business and its production rate, then we can say that it is really beneficial. It is due to the automation that chatbots offer.

Meanwhile, it will really be disadvantageous for some employees that are relying on jobs such as customer service and social media management. As AI bots are convenient, some companies tend to disregard the importance of the abilities and personalization of humans.

However, there are still some speculations of commerce specialists. Even if companies lessen their employees, they still need human support for the things that AI bots will not be able to handle. In conclusion, the existence of technological innovations for business is equally important as the service of human intelligence.

What you could get from a good chatbot platform

  1. Easier to connect with. Using chatbot platforms is really easy and most have chatbot supports that you can easily connect with. You do not need to wait long if you have any questions or encounter any problems.
  2. Chatbots are simple to operate. It could have an interaction with the customers as human assistance do. Also, chatbots have unlimited patience, so you could use your time thinking about what you need to ask.
  3. Cost Efficient. Having an AI bots platform around will help you save a lot rather than contacting a professional programmer. Most of them have high rates because coding is not an easy task. However, chatbot creators, such as Herobot, are really easy to use and do not cost a lot.
  4. Cater to User’s Need: Chatbots can quickly evaluate and identify what a customer wants and needs, which chatbots after identifying the problem, they’ll come up with a solution immediately. Moreover, it can answer questions simultaneously for accurate information.

Be with Herobot!

If you are having trouble connecting to more customers on the internet, Herobot is here for you! This AI bots platform is an application that will help ramp up your business in a short period, and it will boost your sales and quadruple qualified leads.

Moreover, Herobot is considered a complete messenger marketing platform that you could find. It will help you grow your business, and it is effortless to use to multiple your contacts and customer’s list by providing you with a complete set of tools which can make anyone into a subscriber.

ai bots

Also, HeroBot will give you the power to create Facebook Messenger bots which can answer the customer’s question and inquiries very well, and it is super easy and free. Having HeroBot part of your business, you will have no regrets and will satisfy you and your customers. It will also provide your customers with an impressive and delightful experience once they use the HeroBot and your company will gain the customer’s attention and trust.

You’ll love using the chatbots because they will provide the answers that you wanted to ask about HeroBot! Look no more, since they are the best and a well-known app that you could undoubtedly make your business successful. They produce high quality and accurate chatbots. So hurry up now and sign up on HeroBot to build a successful business!  

Why Chat Website is the Future Today

chat website

The world’s technology keeps advancing and reaching new heights. From the education system to marketing, every aspect of our lives has some form of technology with it. In today’s world, chat website is the most common and most convenient way to get in contact with anyone.

This applies especially to those in the business industry. You will need a way to respond to all your client’s inquiries. That’s where chatbots come in. It is an artificial intelligence that you can program with set responses. This way, you can handle common inquiries from your clients without having to respond one by one.

Chat websites allow people to contact businesses that are near or far from the comfort of their own homes. You can place an order, inquire about a product, or even schedule a meeting with them. Businesses can take advantage of them to reach and optimize their business operations.

The Evolution of Chatbots

chat website

Chatbots started in the mid-1990s when Joseph Weizenbaum created ELIZA. He is a professor from Massachusetts Institute of Technology. ELIZA only had a few responses that it could provide. If you talked about your mother, it would focus on the word mother and would ask you to talk about your family.

Since then, chatbots have made significant leaps in improvements. Another notable chatbot is Mitsuku. AIML Technology created Mitsuku withallf its databases included in its system. Mitsuku can converse with the meaning and properties of the sentence or question. After that, it will create an appropriate answer.

Chatbots are now used daily for several purposes. Especially for businesses, chatbot websites have now become its essential part. any businesses can work more efficiently with them.

Chatbots vs. Humans

There are a couple of things you need to consider when using chatbot services. Chat websites provide almost instant responses to your messages. But, the only downside it that it can only offer you primary responses. Unless it is one of the frequently asked questions, there is no way that it can respond directly.

However, there are still some advantages on using chat websites. It can offer more privacy and people become less hesitant talking with bots. They can also continue working without rest or the limitations of an 8-hour work shift. Moreover, training cost is also less. You can upgrade your bot anytime if you have someone who can develop your chatbot well.

Chatbots are a great help to give your customers a quick and helpful response. But, there are still some cases where a human intervention is needed. Thus, the presence of a live human in your company is still important. When a chatbot can no longer answer a customer’s inquiries, it can connect them with a live representative so you can get your issue resolved.

Chat Websites and your Business

A lot of businesses are now going digital, with the popularity of social media such as Facebook, Twitter, and Instagram. By joining these social media platforms, companies can reach and appeal to different kinds of audiences. By managing their pages, they could establish a client database that will provide them with regular business to support and improve their operations.

After these potential clients finish viewing your pages, they can proceed to contact you to place their orders through chat websites. But, having to comb through hundreds of messages that could either be orders or just inquiries can take you hours. And before you’re finished with the first hundred or so words, another batch is already waiting. With chatbots, you can skip the tedious task of going over hundreds of messages.

By incorporating chatbots into your business’ system, you will be able to focus on the messages that require you’re immediate attention. Artificial intelligence can do a multitude of tasks to increase the efficiency of your business. They can automatically respond to emails to determine what the customer’s concern is. Also, they can either meet with the information they need, suggest other products they may be interested in, or re-route the chat to the appropriate department. This can optimize how you run your business and the speed in which you respond to and handle the customer’s needs.

Chat Website as Artificial Intelligence Assistant

chat online

Artificial Intelligence or AIs have been around for years now, and they make our lives a lot more convenient than before. An example of artificial intelligence that you may know and take advantage of would include SIRI, Alexa, and Bixby. These AIs can do a lot of different tasks for you like playing music and setting the alarm. It can also help by reminding you of an appointment, and even operating your home entertainment system. One of the most commonly used types of Artificial Intelligence today are chatbots.

Chatbots are an artificial intelligence program designed to respond to messages with pre-determined responses. AI can analyze and determine which of its set responses will help the customer. They can also handle a sudden flood of emails and still respond to them without any delay. With bots, it will be like having your army of employees answering your customers, but in reality, it’s just a computer program in your server.

If you are running an online business, you will probably need a chatbot to assist you in your business venture. These bot websites can respond to your customers 24/7, so you’ll never miss out on any business opportunities. Chatbots can be the perfect tool for you when you have a business that is getting more and more traffic from your social media marketing.

Connecting your Business through Chat Website

Before the rise of social media and chat websites, businesses can only reach a limited number of people. Usually, these businesses can only be contacted by the people in the area or those willing to travel to get the service or product offered. With the invention of social media and chat websites, people can now place orders from wherever they are. Moreover, businesses can now reach audiences that would otherwise be too far for other advertisements they run like billboards or flyers. Chat website is now connecting businesses to the entire world, thus giving them access to a global audience. This allows local businesses to gain more customers and possibly expand their business operations to more locations.

Lots of entrepreneurs start and develop their business from the comfort of their own homes. They create content for their websites or social media intending to reach their target audience. Once they reach their target audience, their goal is to get them interested enough to buy their product. The customer may have questions or requests for a specific product and may contact you before finalizing their purchase.

Customers can contact you by going to your profile on a chat website then messaging you with their inquiry or request. When your business is just starting, managing these incoming messages is no problem. But after a while, you may find yourself overwhelmed with the sheer number of words coming in. At this time, you’ll need a chatbot to assist you so you can keep up with the demand for your services or product.

Top 5 Chat Website Services

1. HeroBot- is one of the best Bot builders out there. It is easy to use and can help you manage your business by helping you create an automated response for your business.

2. Chatfuel- this bot builder is easy to use even if you don’t have any coding knowledge. It will show its logo on your chat once used, but that’s a small price to pay. This is a builder made explicitly for Facebook Messenger.

3. Sequel- this is a great builder that focuses on making bots that connect with your audience on a conversation level. You can also choose from templates for publishers, GameBot, personal assistants, or a StoryBot. With Sequel, you can publish your chatbots on Messenger, Viber, Telegram, and Kik.

chatbot on business

4. Wit.ai- this bot builder helps you build bots that can comprehend human commands. However, wit.ai is best used by experienced bot builders. Wit.ai also allows you to improve your training data and get better results.

5. Botkit- this is a free bot builder that includes a community of over 7,000 developers worldwide. They also have a paid subscription you can avail depending on how many subscribers you have.

Upgrade your digital market now!

If you’re new to the world of Chat websites and bots, we recommend you use HeroBot. It is easy to use, and there is a guide you can use when selecting templates and choosing the responses for your chat. There is also a free 30-day trial where you can try out our critical features like Facebook and Instagram comment tools.

Meanwhile, for the test, there is no limit for the subscriber count you have. HeroBot also has paid services you can get once your business starts to grow and flourish. Start your trial today, and take your business from zero to hero with HeroBot.