Hot Chatbot: The Latest Chatbot Trends in 2021 for Business

hot chatbot

2019 continuously kicks off with a bang. A fresh start is an excellent way for more growth and success. The same idea goes to the field of technology in which it took significant steps over the past few years. It comes along to the development and progress of chatbots – the newest hot chatbot in the metro.

According to a forecast conducted by Gartner, organizations will garner a success rate of 85% in customer contact by 2020. Hence, these hot bots are the new game-changer.

So, here is the set of information you need for hot chatbots.

The Chatbot Market as of Today

hot chatbot

As of today, chatbot hits the mainstream. How? Let’s see!

According to a current Grand View Research report, the chatbot market is anticipated to outreach $1.2 billion globally in less than ten years. Another thing is that the market will increase in the annual growth rate of more than 24%.

In 2019, the chatbot has taken the world by storm. Traditional conversational services are taken over by this advanced technology. It becomes more Ai-driven and is now having complex human-like interactions.

In just a few years, more groups and companies are going to adopt the said technology. Then, many will use to improve their business operations.

Chatbots started and boomed in 2017. With this, business process and service helped improved its brand image. Moreover, businesses enhanced their customer engagement and increased profits as well. So, better have a chatbot for your brand!

Hot Chatbot Trends in 2019 for Business

So, what are the hot chatbot trends can we expect this year with this high Artificial Intelligence?

1. More Advanced and Wider Chatbot Adaptation

The broader usage of bots is an advantage this year. Why? It is because smart technology enables chatbots to do more with a better version of instant responder and recognizer. Moreover, its adaptation is longingly skyrocketing.

In a study made by IBM, there are 265 billion customer requests recorded per year. Businesses consumed for about $1.3 trillion to these requests. With chatbots, it can save them up to 30%.

What’s more, Oracle found out that there are more than 800 marketing experts are adapting to chatbot usage. Following its outcome, 80% of brands are planning to use chatbots for customer service in the following 36 months.

2. Improvisation of Instant Chatbot Messaging in Business Communication

Instant messaging gives users the benefit of communicating to people, and this also offers developers the idea of making things possible with its chatbot version. How?

According to Facebook Business, 64% of users are likely to get in touch with instant messages. Moreover, more than 61% are using it for connecting with businesses.

In accordance with this, the business industry is progressively using artificial intelligence in hot chatbot, which drastically change its way to interrelate with customers.

Concerning this, Statista conducted a study in which 64% believe that these advanced services give them freer and more personalized customer experience. While in e-commerce, it was more than 34% in 2017.   

3. Customer service becomes the Main Key player in Chatbot Industry

Customer service becomes today’s leading key player in the industry. These bots have influenced and impacted many businesses.

In the current years, chatbots can handle customer contact, service, and support. According to Gartner, service domains will consistently dominate the next years. Moreover, 34% of chatbots will be utilized more for customer engagement.

4. Organizations Handle Technology

The organization themselves will manage technology for making bots. In other words, people under the organization, such as from departments to employees, has the responsibility for bots. These people will come up with the idea of training them as what humans do.

Furthermore, extensive programs make everything possible to make things more accessible to developing bot applications. An example of it is the Hubspot which offers whitepaper in its specific website pages. Besides, this hot chatbot reinforces other department jobs such as marketing and sales.

5. The Change in Service Role

Companies have to engage with various mediums, which are essential in conquering their goals to successful customer service. Many have used social media, email, and phone for customer support.

Preferably, if institutions want their bots to provide constant responses to all platforms; then they should make sure that their bots have all the answers to questions and situations. predefined bots triggered by keywords or user responses inside the HeroBot platform can perfectly accomplish that need to come up with every possible answer users need to hear.

However, when hot chatbot are unable to reply to answers, they need to switch themselves as employees. Also, this will be a big helping hand for the firm to be more proactive as it could give off more sales and profit.

Some will be against it as they say that bots might replace real human beings.  No. These AI-powered bots are not for human interaction replacement. They are used for augmenting the reported interactions and used to simplify and unfasten monotonous workflow.

6. Chatbots Can Talk to Their Co-chatbots

Who says that chatbots can only have communication with consumers? Of course, they could also have conversations with the same bot. It means that users may now have to consult with many bots who can work for the same service at the same time.

Eventually, hot chatbot would have acquired knowledge of taking various activities without prior assistance from contracted service agents. Their systems will frequently converse with each other.

7. Voice Assistance for Effective Service

It is not a surprise that voice assistance is increasingly paving its way in the chatbot industry. As for this, there are different voice assistants within supermarkets for delivery offers and energy establishments for a smart thermostat or solar panel usage assistance. Hence, the evolution of voice has recently taken effect within these sectors.

8. The Escalation of Conversational Chatbots

As of today, we need to start learning how to communicate with customers effectively. So here’s the thing, there are conversational interfaced bots to serve every business needs.

An example of it is the company ‘Acquire’ who started to work on conversational marketing, which gives a personalized user-experience to conversational sites.

9. Acquiring National Language Understanding

Some businesses have started working on Natural Language Understanding. It cites the number of systems which worked hand-in-hand to manage end-to-end synergy between humans and bots.

To simplify, this technology grants users and hot chatbot to interrelate organically. So, companies are spending their money for these make a better comprehension of user demand, and human language and gestures.

10. Built Automated Call Centers with AI Technology

Call centers will soon come to existence with the presence of NLP. In the combination of NLP, an AI voice generation and server-less capability help to have automated-type call centers. These call centers have a piece of in-depth domain knowledge in gaining conversations with customers. In addition, these are available 24/7 without getting problems of having sick leaves.

Chatbots’ Future

This year, several major companies, such as British Airways, LinkedIn, and Starbucks has announced their plans to develop their own chatbots. Additionally, they expressed their interest in the implementation of chatbots in their businesses.

Key players like Apple and Microsoft, Samsung, and Amazon, have already been investing in the chatbot technology for years. In fact, they have already enjoyed and still enjoy the benefits of this technology. So, we can certainly assume that they will continue to utilize and invest in chatbot development.

Chatbots used in business will inevitably evolve and progress in the years to come. Perhaps the architecture and design of this technology could even grow to the point wherein chatbots becomes the customer service standard. On the other hand, there are still a variety of applications for chatbots across several sectors.

If you want to keep yourself updated on the recent developments, then you must closely follow the industry of hot chatbot. So what about the small businesses? Would they be capable of adopting chatbot technology soon?

Ultimately, the adaption of chatbots, like any new technologies depends mostly on these factors:

  1. Improved technology
  2. Growing demand
  3. Lower Cost

Think about this situation: ten or more years ago, it was almost impossible for small starting businesses to have their own custom apps. On the other hand, as large companies started launching out their apps, low-cost services for app creation started to pop up.

Nowadays, most of your business’ usual customer expects to have an application as a part of your business’ customer services.

Having said this, then you must keep a close observation at chatbot technology – that is, if you want to have your own business chatbot in the near future. Keep updated with the hot chatbot trend, as there is always new development.

Final words on the latest hot chatbot trends

Following these hot chatbot trends will ensure your business to last long. So choose a great chatbot that can be your best partners. So if you’re looking for one, then, better choose experts who can lead you to the path to success – choose Herobot. We at Herobot, we believe that every successful brand starts to grow when having the premium quality products and services. So what are you waiting for? Together, we can build your dreams into reality. For more information and updates, you may visit us at https://herobot.app.

11 Reasons Why A Chat Application Is Great For Business

chat application

Back then, social media was just a platform for users to connect. But now, with the advancement of social media, it has integrated the use of a chat application. It’s an essential but necessary development that paved the way for users to communicate instantaneously on a whole different level.

Also known as a messaging app, a chat application is a platform that enables a user to connect and message another person through the use of their computers or mobile device. To name a few examples of chat applications are Facebook Messenger, WeChat, WhatsApp, and many more.

11 Reasons Why A Chat Application Is Great For Business

Now, as we are living in this device-dependent world, it’s not a surprise why these chat applications are a massive help in making our daily lives more comfortable. We might not see it clearly, but it’s slowly becoming a necessity as many more users are switching into using chat applications to communicate with friends and families from anywhere, even across the globe. All they need to do is have an account and an internet connection.

Why Use Chat Application in Business?

To keep up in this fast-paced world, we need to be able to adapt to constant changes. Communication is one of the most critical factors in any business. And being able to improve these factors are significant in growing a business.

Having a good customer service team is essential to nurture business and consumer relationships. But it’s also helpful to reach your clients where you are. Showing that you are too are evolving can have a significant to your consumers. This aspect shows that you are willing to adapt to various changes to land potential clients.

Furthermore, chat applications allow employees to engage with one another and work together. Teams of workers can share ideas and solve company issues with one click. In the time where people sit at computers all day, it makes sense for conversations to happen there. A chat application is also more efficient for communication versus email. And the main goal of a chat application is to collaborate. This means that its integration can lead to better employee performance and productivity.

Benefits of a Chat Application for Business

While some are still in doubt or having second thoughts into making the shift, here are some of the underlying benefits that a chat application would have on your business:

Speed

A chat application allows you to message or contact a person in real-time. In some cases, it becomes the bridge on where customers, potential leads, prospects could ask inquiries about products or services, and you can respond instantly. This factor alone has a tremendous effect on the productivity of your business and a perfect reason to incorporate chat application for your business.

Familiarity

Businesses started sending emails to customers and potential clients right after they learned that people use chat applications as a means to communicate with friends and family. Likewise, companies had only adopted the use of GIF’s and emojis in their social media posts, emails, and on their website after audiences had started using GIFs and emojis as a different way of communicating with one another.

People nowadays send messages to one another to discuss just about anything. With the growing number of users of social media, businesses could take advantage of using chat applications as their medium in communicating with customers. Almost 70 million businesses are on Facebook right now, and only 20 million of them started sending Facebook messages, it means that there is a considerable gap in the total addressable market. It shows that most businesses aren’t there yet. But when the time comes that they decide to use this platform, we will see a massive increase of integration because of the familiarity of the users with the channel.

11 Reasons Why A Chat Application Is Great For Business

Convenience

You can seamlessly blend a chat application into your everyday agendas. You can reach out or respond to an inquiry from your computer or mobile device, close the app, and return to whatever you are doing. All you have to do is wait for the other party to respond, then reply whenever it’s your turn.

This nature of the channel is extremely convenient for you and your consumers as it allows both parties to receive the full context of the conversation and continue the thread whenever you want.

Segmented Target Advertising

Segmented target advertising is a crucial part of targeting customers.  By using instant messaging for a business, you can share your content either one to one or in a group. Companies take benefit of this feature of messaging apps to enhance their promotional content depending on customer demographics and interests.

Example – In WhatsApp, the maximum limit of adding people in a group is 256, but you can create an unlimited number of groups. The number of targeted people is much smaller, but in these small groups, you have the most engaging and targeted customers.

Increased Productivity

Smartphone applications are a staple in our modern digital world. Everyone has a broad range of apps on their phone, and every notification is another thing to respond to.

While some social media apps are distracting and decrease work productivity, it’s still advisable to have a team messaging or chat application dedicated for work purposes only. This can ultimately increase productivity and improve time management among your staff.

By integrating a chat application for your team, employees now have a channel in which they can communicate with you or co-workers where they can address issues regarding a project or a specific task.

File Storage and Sharing

Developments in chat applications now include the feature to send pictures, sound bites, documents, among other things. This means it can also serve as a backup if ever you are in a situation wherein the main methods didn’t work correctly, or your device broke or got stolen. Having this feature in your chat application allows you to find files that were sent there and retrieve it.

Employee Engagement

Who says that chat applications for business are strictly for business only? Team messaging apps aren’t as dry as email communications. You can create another chat stream that gives colleagues an avenue to share personal information and exciting family news.

Having this separate channel can boost the bond between employees, which can result in better performance. Now, they can feel that their workplace is like their second home, and colleagues are an extension of their family.

Privacy

Chat applications such as WhatsApp, Apple Business Chat, Facebook Messenger, Viber, and Telegram are all direct channels where information is private and secure. Customers don’t have to worry about anyone seeing their private information — including the messaging company itself! Messaging apps with end-to-end encryption offer data protection so secure that you can discuss any customer service issue with no worries.

Saves Money

Chat applications are usually can be developed and utilized with a lite investemnt. You can communicate with any client, customer, or overseas employees with instant messaging solutions without paying for international charges. You can also hire staff in other countries and conduct business internationally. HeroBot is a great example of a low-cost chat application that can save you tons of money and increase your productivity tremendously.

11 Reasons Why A Chat Application Is Great For Business

Easy to Setup

Unlike a conference call, which takes time to set up and everyone needs a number to use, IM is right there to be accessed at any time, and everyone can communicate with it all the time. You can also connect with people who are offsite as well. You don’t have to put everyone from the company in one conference room. It can all be done with a simple through features in a chat application.

Less Troublesome

Compared to a phone call, messaging in a chat application is less disruptive. It’s more difficult to manage several calls at a time than to juggle different chat windows. Chat applications are a better alternative to making phone calls. Leaving a window open could ultimately serve as a reminder to respond to a client or send essential information to a team member.

How Chat Application Can Jumpstart Your Business

Starting a business, whether you are a small-sized or a medium-sized company, could be a lot harder than you think. Many businessmen fail to acknowledge change and the use of technology as tools in helping their companies, which will eventually go downhill from there.

As this may not always be the case, staying open in trying out innovations is what could set you apart from other companies out there. Another difference-maker would be the reach to your market. With everyone being in the online world, it would make sense that using chat applications to communicate with them is the best possible move you can do.

Evolve Your Business with Herobot

A chat application can offer a lot of advantages for businesses. These apps can help take brands to the next level. But with Herobot, you can take these benefits one step further by integrating a chatbot into your chat applications. Along with a dedicated team of professionals, Herobot has the perfect tools that will guide you through the basics of chatbot software. Visit our website at herobot.app for more details.

Mobile Chatbot – Supercharge Your Business Creating A Mobile Chatbot with HeroBot

mobile chatbot

While human conversations seem to be depreciating, people are much more willing to connect to machines. Have you ever had a moment when you are researching on your computer, then something pops up on your screen asking if there’s anything you need? Perhaps you ordered a product online, and you received a message telling you that your purchase will arrive at your doorstep in a week. You have probably experienced or heard this, but never really thought of what it really means. This is the future of technology – a mobile chatbot.

bot marketing

Chatbots are gaining more popularity nowadays as they are bringing new and effective ways to boost a business or anything that uses Artificial Intelligence (AI). Additionally, they have become the most valuable addition for many companies to target potential customers and improve their marketing strategy.

In this modern-day, chatbot market has expanded and is continuously growing and making a significant impact on society. Today, many commercial industries have recognized the potential gain in using a chatbot. In fact, if incorporated into their networks and various services, it will lead them to multiple platforms that will produce a user-friendly and more efficient customer services.

Chatbots are compatible with almost every gadget that can access the internet. Currently, there is a total of 7.7 billion people in the world. And according to bankmycell, 66.72% of the world’s population owns a mobile phone, this means 5.1 billion uses a mobile phone. Additionally, there are 8.9 billion mobile connections in the world. Do you know what this means? This means creating a mobile chatbot has a high potential to connect your business with those users.

What is a chatbot, and how did it start?

Chatbot began when Alan Turing, a computer scientist, published an article about computer machinery and intelligence in the year 1950. In his article, he threw a question if machines can think and developed a test to measure whether one is communicating to a human being or just connected to a chatbot. This is where Artificial Intelligence starts to rise when many other computer scientists tried to pass his test. Over the next decade, chatbot became a widespread technology up to this date.

At the most basic definition, a chatbot is essentially software that allows humans to connect with digital devices as if they were really talking to a real human being. They are the extensions of human interface mediums (HMI’s) like the internet and mobile phones. It processes and simulates social conversations, whether written or spoken. Thus, it became the new interface for so many apps and rapidly changing the way many businesses and customers communicate.

Now, a lot of companies have the opportunity to connect with their customers in a well and personalized conversations automatically. Moreover, the use of artificial intelligence through a mobile chatbot or any other kind of chatbots, provide a lot of benefits that can be used in a business. The number of companies that use chatbots has grown for the past few years.

What are the benefits of using a mobile chatbot for your business?

Mobile Chatbots can help in lesser work

Chatbots helps many customers to find detailed information about the services of the company making it more convenient for the customers. For example, the availability of products and services that the company is providing, where is the store located, making reservations or bookings, and even assess the customers’ experiences. Many of the companies nowadays adopt this technology in any major chat applications like Facebook Messenger, Slack, Telegram, Hangouts, Text Messages, etc., which are all available in mobile apps.

bot marketing

Mobile Chatbots can provide good customer service

As long as designed accurately and strategically, chatbots are sure to deliver excellent customer services. Focus on the details of your products or services then integrate it on your chatbot. Additionally, anticipate possible questions that a customer might ask regarding your business, then formulate answers to answer them accurately. Moreover, you can look at your FAQs, read the questions, suggestions, and comments about your product. With this, you already have an idea to what responses you should add to your bot. More importantly, be sure to make the conversation as human-like as possible.

Mobile Chatbots is cost-effective

Chatbots significantly increase operational services of a company. It decreases costs while providing convenience, and also, an added service for the customers. Chatbots allow businesses to resolve any customer issues and queries, with a lesser necessity for human interaction.

With the use of mobile chatbot, businesses are able to proactive, personalize, and scale all at the same time. This is an essential differentiator. For instance, if a company rely solely on human capabilities, they can only cater to a limited number of customers at a given time. In order to be cost-effective. Human-driven companies are compelled to put their focus on standardized models. Therefore, their personal and proactive outreach capabilities are limited.

Mobile Chatbots are available 24/7

Chatbots are intelligent machines. In other words, these automated workers are not going to catch any illness or disease. Therefore, they are capable of working and engaging with customers nonstop – 24 hours a day, seven days a week, all throughout the year. This feature of the mobile chatbot gives great help to businesses, as it can give more time to save. In addition, this enables businesses to perform more tasks and also, answer FAQ’s regarding services or products without the customer having to wait long. In some case, chatbots may not be able to fully replace human customer support. However, chatbots can supplement them; therefore human employees can provide full-pledged service, without enraging the customers for waiting so long.

Mobile apps and mobile chatbot

Here in this part of the article, we will discuss how companies incorporate mobile apps and chatbots today. Each method has different objectives with its advantages and disadvantages.

1. Chatbots as a mobile app

This is the most straightforward use of a chatbot. Developers simply integrate a chatbot in a mobile application, then distribute the application to app stores. The main objective of this method is providing a committed and consistently-on channel for customers to do customer self-service.

For example:

A progress VA mobile chatbot allows employees to deal with administrative and organizational tasks. The chatbot is disseminated over a mobile application which facilitates verification of users against the infrastructure of the corporate domain.

Advantages

  • No need to share data with third-party companies or social networks
  • In comparison to the mobile app having the same features, it can be developed at a cheaper cost.
  • Removes complicated supporting and building complex UI interactions and screens in a mobile atbot.
  • You have complete control of the rich UI in the conversational UI. Also, you don’t have to depend on the limitations of third-party messaging providers.
  • No learning curve for the users.

Disadvantages

Users will still need to download mobile application rather than merely using direct social or web channel.

You are developing a new app. This means additional cost for establishing a user base.

When shall you use it?

Majority of building chatbot as a mobile app focuses on internal employee-facing cases.

2. Chatbots in tabs

The most challenging part with the first method is developing a separate app which is a new channel that requires resources and effort in order to grow. In fact, app fatigue really does exist. Therefore, the better way is to integrate a chatbot with a mobile app which has a user base, and already in existence.

For example:

Mobile trading app of Interactive Broker, the IBKR, offers electronic access to futures options, futures, forex, options, and stocks in an immersive and comprehensive app. In order to supplement the mobile, they made a separate tab for their chatbot.

Advantages

  • Introduce mobile chatbotchatbot to an already existing audience.
  • Users have conversational UI and traditional UI options to select from, and also;
  • You are able to reuse security options and verification mechanisms that are already available in the app.

Disadvantages

  • In case the chatbot is just replicating the functionality of the mobile app, then users may get confused to why and when they will use it.

When shall you use it?

The most ideal way of building a mobile chatbot in an existing mobile app is when you have repetitive and lengthy forms you want to get optimized. So, structured methods like opening up a bank account, signing up for insurance, and submitting stock orders are good candidates. Additionally, new users feel a bit more comfortable to start with a chatbot instead of complicated UI.

3. Chatbots as conversational UIs

With this method, you simply use conversational UIs rather than traditional UIs in places with high rates of abandonment and low engagement.

For example:

The screen of new bank account registration form is considered as the place of very low engagement. Therefore, KBC Mobile Banking has launched an app to help users to go on the process of registering with the use of conversational UI.

Advantages

  • All the advantages of the first and second method
  • Improves engagement for low engagement places of your mobile application.

Disadvantage

  • You may need to make the conversational UI by yourself, as no chatbot vendor will allow you to partly incorporate a chatbot in a mobile application.

When shall you use it?

When you have high abandon rate places or low to no engagement areas.

Creating your own mobile chatbot

So now, if you are an aspiring entrepreneur, wanting to step up your business, or a startup who wants a kick start in your business, then mobile chatbot is the best solution for you. Here at Herobot, we provide tons of predesigned bots, compatible with PCs, mobile, and more. Visit our site by clicking this link.

Herobot – Your Ideal Chatbot Maker: 6 Types of Innovative Bots to Increase Productivity

chatbot maker

Almost all of the things in the world are optimized by various kinds of technologies. These, as said to be the new trends of this world, are efficient ways to automate workflows such as applications, sites, interactions, and specific transactions. Different publishing platforms that involve chatbot are Facebook, Telegram, and WeChat. It is known as an effective medium which can be accessed and used by users around the world.

Automated marketing is now becoming the most popular trend in the world of business, and one of the most critical steps of automation is to create a useful chatbot. Now, it is simple to start creating your own bot, especially with several chatbot making platforms out there. However, you should consider selecting an excellent chatbot maker that will help you build the most effective chatbot for your business.

Chatbot, as defined, is a service which commonly mechanized by a system. This system is called as AI, also known as Artificial Intelligence, that users interact via chat interface. Well-developed bot from a good chatbot maker will deliver the best customer services. It provides help from simple commands or requests to more complicated commands. This extends when you play music, search something on the net, open specific apps, or create messages and emails.

Today, more and more people prefer to interact with chatbots when it comes to customer services. Likewise, several people don’t care if they are being attended by a bot, as long as their needs or requests are all answered. Thus, it is important to devise them with a competetive chatbot maker.

Chatbots – What more can it do?

Chatbots today is very user-friendly and offers a lot of services in terms of business and entertainment. However, you may haven’t grasped these thoughts about AI yet. Here are some means and illustrations to help you to envision what a chatbot maker can do.

1- Scheduling Bot

chatbot maker

If you want to book a flight, get a meeting with someone on Messenger team which requires the help of a chatbot, you can easily have access to whatever you need with just one click. In addition, as chatbot maker uses super advanced technology, you can easily have involvements to several errands that involve scheduling in just a short span of time. This kind of bot helps you to lessen your hectic schedule in a way that you don’t have to go to a particular place when you need scheduling.

2- News Bot

news with chatbot

Looking for some interesting happenings and events? With the use of a chatbot, you can simply be updated about different news that recently happened all around the world. In addition, chatbots let you read your news in any way you like, whether you prefer to read the news in full length, or summarized using bullets. When you subscribe, you can also receive timely articles or blogs that are relevant to your interests. You can do this all with a good chatbot maker.

3- Advice Bot

chatbot

If you are looking for someone to talk to, there are advice bots available to assist you. If you want someone that can listen to your serious problem and immediately get options in order for you to have solutions, advice bot is one of the reliable means for you.

4- Weather Bot

weather

Seeking for a weather update wherever you are? There are weather bots that can help you to have the latest update about the weather whenever you ask for it. It also gives you query about the weather in order for you to have knowledge on alternative routes if ever there’s an accident caused by typhoons and floods. Do this with a good chatbot maker.

5- Finance Bot

chatbot maker

Looking for someone that can efficiently manage your own money? This specific bot helps you monitor your money better. Also, finance bot is more reliable so that you will not have any difficulties in monitoring your finances.

6- Order Bot

order delivery

This bot helps you to pick out your favorite food with just one click away. Likewise, it also assists you to order different kinds of stuff such as groceries, or anything you want whenever you wish for it. Moreover, this bot enables you to have access to lots of restaurants, fast food chains, and coffee shop if ever you like to order from these establishments.

Best Intelligent Chatbots or AI Chatbots

How can we say that a chatbot is intelligent? There are lots of answers to this question about what makes a chatbot an intelligent one.  A chatbot can be considered as a smart one when it has an awareness of its users needs. Also, this quality of a chatbot does not depend on its users’ capacities, but it relies on its own characteristics. It is, therefore, an essential thing when a chatbot has the ability to interact and handle any situations that require a conversation and interference. Moreover, bots are not just for conversation matters.

They can be designated as an interface that is more reliable and efficient. Also, bots can be an assistant to natural language processing which enables you to understand sentence construction in an effective way. Likewise, there are bots that are most commonly designed as a guide to making a simple illustration to create another chatbot even though you don’t have a technical background on creating such.

All in all, there are many more intelligent chatbots with their designated tasks to do. In addition, there are also several types of intelligent chatbots which are the most trends today because of their effective and consistent assistance. Many of such are exceptionally a great help for the industry which involves technology use and also gives quality customer service.  Hence, the most essential role of chatbots is the interaction it has with its different users. Thus, it is good to note to exert more effort in making a chatbot conversation. This is to ensure that a chatbot will have an efficient interface and dependable service.

Chatbot maker: Which one is the best?

What is a chatbot maker? Chatbot maker is defined by Newgennapps as platforms that help to develop a Chabot. There are hundreds of thousand chatbots that now exist. With the competition in the chatbot ecosystem becoming fiercer, you need to develop an exceptional chatbot that will stand out among the rest. A one that will place your business to a favorable position in the market. Now, who can help you build your chatbot, you ask? Don’t worry! Luckily, Herobot is here for you. Herobot is the most complete platform for messenger marketing on the net. This chatbot platform offers a massive number of pre-made messenger bots for Facebook, intended for businesses.

Currently, Herobot serves more than 68,000 happy users, with more than 49,354,672 generated leads and more than 589,000,000 contacts captured. Herobot is the chatbot maker that will let you build your own chatbot. Likewise, Herobot will let you customize any available pre-made messenger bots in any way you want, depending on your business needs.

Here are some of the services that Herobot provides:

Generate conversion Funnels

Herobot offers a lot of interactive app integrations and widgets, as well as conversion trackers for lead generation users.

Management of agency clients

Agencies are provided of excellent growth tools, detailed analytic reports, and user administration.

Chat Broadcasts

Herobot will enable you to send notifications, promos, updates and other information through Facebook messenger with an open rate of 85%.

Improve Facebook ads

Herobot will help you modify Facebook ads that enable you for instant capture of leads with follow-up.

Contact List Expansion

Herobot provides loads of lead magnets which are built-in. This also includes check-boxes, scan codes, buttons, sales funnels and landing pages, all for expanding your contact list.

Comment response automation

AI engine of Herobot is able to reply, tag, like and send a private message automatically, both in Instagram and Facebook comments.

Live chat override

One of the great features of Herobot is that it allows you to immediately override your messenger bot when needed. Therefore you can provide your customers a seamless communication.

Integrate Quizzes

Herobot ia a bot platform helps you to create quizzes and automatic contests integrated to your Facebook bot for effective promotion.

Audience Segmentation

Herobot chatbot maker allows you to segment your audiences based on their interest or demographic factors. This will therefore allow you to qualify them depending on how you want it.

Get Quality leads notifications

With Herobot chatbot platform, you can receive alerts for each leads captured with your messenger bot. Alerts can be received through SMS, slack, email, and other customized apps.

Social Media Posts Scheduling

One of the latest features of chatbot maker Herobot is social media posts scheduling. With this, you can create posts on social media networks like Twitter, Pinterest, Linkedin, Facebook, and Instagram, which will go live based on the schedule you set.

These are just the tip of the iceberg. There are more services that Herobot has to offer for your business. Moreover, our chatbot platform adds more to their services periodically, to keep up with the continuing technological developments. Herobot’s ultimate goal is to help you in growing your business. In fact, here are the top benefits that Herobot can bring to your business:

  • 400% increase in leads
  • 97% reduced marketing cost
  • 154% increased engagement with no additional cost.

Great, isn’t it? Herobot will give you high-quality services that no other chatbot maker can deliver. Visit Herobot now and start your own chatbot venture. Together, we shall create the most effective and efficient chatbot that will help your business thrive in this competitive world.

14 Fascinating Chatbot Marketing Examples to Boost your Business using HeroBot

Chatbot Marketing

If you are a start-up company, then the first thing that will come to your mind is how you can gain a lot of clients. Getting a client is hard, and keeping one is a lot harder. Therefore, you really have to consider all the alternatives if you want to up the number of your clients. But the good thing is chatbot marketing now exists.

Chatbot Marketing

A Facebook bot is one of the best mediums that you can utilize for the optimal success of your business. Chatbot Marketing has been significantly increasing the sales and lead generation of businesses around the world. Above all, chatbots give significant advantages to you among your competitors.

To inspire you, here are some examples of companies who stepped up their game through Chatbot Marketing:

1. Adobe

With direct and straightforward customer assistance in mind, Adobe designed a bot that is simple yet efficient.

Chatbot Marketing

Through the particular prompts offered, clients will then be assisted with a solution for a certain issue.


Chatbot Marketing

Depending on the problem, the bot will provide their users with choices which include visiting informative troubleshooting page or conversing with human customer service.

2. Evernote

Evernote is another company that opts to utilize its bots and Chatbot Marketing in a simple and straightforward way. When a certain user experiences a product error, then the bot will recommend him to be in touch with the Twitter Support Team.

Chatbot Marketing

In addition, it also suggests its clients solve the problem by filling up community forms and contacting the email support. The bot may have no frills and fancy design. However, Evernote’s bot provides quality service by focusing on solving the common questions and problems that users might encounter.

3. Hello Fresh

This meal kit company is one of those businesses that indeed know how to utilize the power of Messenger marketing and Chatbot Marketing in their advertising endeavors. Instead of presenting their chatbots as a customer service representative (like most businesses do), Hello Fresh will greet and talk to your prospective clients in a friendly way.

Hello-Fresh-Recommended-Questions

To make the conversation flow smoother, Hello Fresh’s bots suggest different prompts which are mainly based on the frequently asked questions of other clients. Aside from this feature, the bot is crafted with social selling component that offers customers with bot-exclusive discount codes. These discount codes are mainly created to encourage individuals to intermingle with their bots and to increase sales. Through their specific design, the discount codes become great tools for business owners to track the ROI of the bots that they built.

Chatbot Marketing

Herobot can help you achieve the excellence of Hello’s bot through its chat broadcast feature. Through this tool, you can send promos, updates, notifications, and information to your shoppers on Facebook Messenger.

4. Domino’s Pizza

Craving for pizza but you don’t want to leave the comfort of your home? If so, Domino’s can surely bring you what you need without the hassle of downloading and signing up in a business app.

Domino's-Build-Pizza Chatbot

Through your Messenger, you can now order and customize your pizza just the way that you want to. Thanks to the pizza parlor’s bot. Through this, you can now order your pepperoni flavor digitally.

5. Universal Studios

If you’re planning on going to Universal Studios, then you should also prepare to have easy access with their chatbot. This way they utilize chatbot Marketing strategies perfectly.

Chatbot Marketing

In addition to being useful in terms of availing tickets and booking reservations, this user-friendly tool contributes to a more pleasant and joyful theme park experience. For instance, the bot will give you information once you’re there inside their premises. Do you need to know where the nearest water fountain or restroom is? Feeling hungry already but you have no idea where the nearest food stall is? Then worry no more. The bot can provide you with the best answers.

Universal-Bot-Wait-Times

It will inform you of the basic locational details that you need. Also, you can count on your bot to inform you with the ride wait times in real-time. Therefore, you can easily modify your prepared schedule to save your time.

6. Arsenal FC

Chatbot Marketing is not only for businesses that target customers for generating sales. But it can also be utilized by various types of businesses: which include sports teams.

Chatbot Marketing

Arsenal FC, an English soccer superstar team, uses bots to deliver premium content and breaking news to their fans. For instance, this tool informs their users with the real-time score reports of their matches.

Arsenal-News-and-Fixtures

In addition to this, the bot also brings information about team line-ups, future fixtures, and even new articles about the team.

7. Tommy Hilfiger

Tommy Hilfiger introduced a personalized chatbot in Messenger. using this great chatbot marketing strategy Armed with a welcome conversation, the bot will automatically greet the user upon opening the tab.

Chatbot Marketing

The tool will then present the shopper with the collection that the company offers. Aside from this, the consumer will also be provided with three choices for the conversation which includes browsing, style advice, and looking at the behind the scenes of the latest fashion show that they hosted.

With regards to customers’ inquiries, the chatbot will give you answers through the proposal of the list of options. Other than that, this bot is armed with extraordinary language processing capability and keyword evaluation. Therefore it’s easier for users to acquire answers and solutions. Aside from that bot can also offer several different options.

8. Patron Tequila

Patron Tequila is known for their excellence in combining ingredients to produce the best varieties of tequila. Moreover, Patron Tequila also knows how to provide great customer service through their bot combined with other chatbot marketing strategies.

Chatbot Marketing

One of the features of this tool is the “Bot Tenders” which recommends different cocktail recipes. After analyzing your preferences, the bot will then give you custom suggestions through its marketing personalization.

Patron-Gif-Options

Above all, when the user finally creates his own recipe, the bot will then encourage him to share his creation in social media with #SimplyPerfect hashtag.

Chatbot Marketing

9. Sephora

Sephora is known not only for its quality makeup product but also with its extraordinary chatbot marketing endeavors. For instance, you can schedule an appointment, search products, and try on their makeup through the augmented reality technology that they offer. 

Sephora-Shopping Chatbot

In addition to this, the bot will also let you know if the bookings or products that you’re looking for are available in the nearest store in your location.

Chatbot Marketing

Herobot will help you acquire the Chatbot Marketing features that Sephora has through the activation of Automate On-Site Chat. This is an excellent tool for product collections and appointment setting, lead capture, and retaining customer chat data.

10. H&M

It’s not advertised on the company’s website but it doesn’t mean that H&M’s bot is not valuable for its users. This is a great chatbot marketing tactic to be excecated.

Chatbot Marketing

Focusing on providing high-quality user-experience, the bot will ask you some few questions or provide you with photo options that will make it easier to analyze your personal style in fashion. After the evaluation, it will provide you with an extraordinary experience of having a style profile and virtual personal stylist.

Chatbot Marketing

After the evaluation, it will provide you with an extraordinary experience of having a style profile and virtual personal stylist.

When a user already has a style profile, she can then utilize the bot to match their own outfits. Aside from shopping, she can also surf through the outfits that other shoppers have created for inspiration.

11. GoPro

GoPro is one of the businesses who’s excellent in producing visually-stimulating content in social media. Owing to this fact, then you can expect that the bot they use is of the same quality.

Chatbot Marketing

If you’re trying to find a camera, then GoPro’s bot will guide you in the whole process. The bot will start the conversation by offering their users with assistance in looking for the best camera depending on their specific necessities.

GoPro-Bot-Recommend

What makes it more fun is the social videos and gifs that the bot replies with every once in a while in the conversation. This imagery and personalization technique is undoubtedly a great tactic to maintain the user’s attention while encouraging them to buy the products that they offer.

12. Very.co.uk

Through the chatbot that was introduced last 2016, Very.co.uk can assist their customers with regards to their account number reminders and tracking payment and orders. On the other hand, Very’s bot utilizes questions and multiple-choice answers when it comes to its inquiries.

Chatbot Marketing

Motivated to improve their customer service, this company is currently working on implementing the power of Artificial Intelligence (AI) in their bot. When this is all settled, a user can expect the bot to understand whatever she asks or says.

HeroBot Messenger Marketing

Chatbot provides a lot of benefits. It can cater massive amount of requests. In addition, it is available 24 hours a day, all throughout the year. In other words, you won’t need to worry that people will have to wait long hours to receive a response.

If you’re interested in the power of AI technology, then you should definitely implement it in your Chatbot Marketing strategy through the Leverage AI for User Intent that Herobot offers. Created for best user experience, this instrument matches Facebook bot content to user intent through interactions and keywords.

Are you ready to take your marketing endeavors to the next level? Then Herobot can provide you with advanced chatbot tools that will help you rise up from your competitors. So visit the website today!

Get More Clicks Using a Messenger Chat Bot

messenger chat bot

Eight billion is the number of messages that are sent over Facebook Messenger every month. 1.3 billion, on the other hand, is the number of active Messenger users each month. With these numbers, it’s hard to deny the potential that a messenger chat bot has as a marketing tool. This is a new tactic called “messenger marketing,” where businesses use a mobile chat app to connect with customers. Messenger marketing is not just limited to Facebook Messenger, but its also available to other platforms like Telegram, Viber, WeChat, etc. It provides users easy access when subscribing to business campaigns, updates via widgets like chat bots.

The use of messenger chat bots today is in full swing. You don’t need to pay someone to deliver messages as chat bots are everywhere. Its use is highly valued in the labor market for its ability to engage in conversation without the supervision of a human agent. Since it’s automated, it saves time for both the customer and the business. This time-efficient feature is what makes customers subscribe to the brand faster and what keeps company resources.  Marketing professionals and tech experts agree that in a few years from now, chat bots will handle customer inquiries completely.

Get More Clicks Using a Messenger Chat Bot

To add, messenger chat bots are no longer simple input-output machines. While they are still great information collectors and organizers, they have evolved to do so much more. This is due to the integration of artificial intelligence or AI, which expanded chat bot functions exponentially. Newer, AI-powered bots can now engage in small-talk and learn from past user interactions. Hence, this opens up new opportunities to utilize them in digital marketing strategies.

Choose Your Fighter: Messenger Marketing vs. Email Marketing

Choosing between the two seems absurd since both have their specific purposes. Messenger marketing is useful in terms of growing the brand’s audience and service awareness through social media apps. Email marketing is prominent for sharing things like news, brand updates, and promotional offers right into a user’s inbox. But since people are unlikely to open their email inbox, they cannot respond urgently to messages. In short, it’s one-way communication most of the time, unlike messenger marketing that encourages real-time two-way communication. Whenever customers have questions regarding the brand, they are likely to ask via messenger instead of email.

Meanwhile, combining these two is not a bad idea. Using both channels can help you address customer demands quickly. Utilize this as much as possible to increase engagement with your audience. The only limitation here is the internet connectivity. In this way, you will be updated with the progress of your business as well as with your customers. Generate FAQs not only increase engagement and traffic to your site but also to gain the trust of prospected customers.

Why Messenger Chat Bots?

Messenger chat bots are now essential to improving sales. Aside from cutting down on routine tasks, they help gain customer loyalty due to the speedy replies in processing customer requests. These bots are also a convenient widget that can deliver content as they have a higher response rate, unlike traditional marketing channels. They can send relevant information and notifications regarding upcoming events. These chat bots can also offer excellent opportunities to re-engage prospects.

Traffic and lead generation are the two things to consider when talking about online marketing. The truth is, it is the biggest challenge among online marketers. Knowing the benefits of marketing methods alone is not sufficient to reach target customers. While most marketing strategies can be both challenging and expensive, messenger chat bots are easy to make. What’s more is that you can integrate them without breaking a sweat. Thus, businesses are resorting to messaging apps, given that messaging app users are continuously growing. Today, it has become a platform where brands and customers meet.

The best part is, they’re a business solution that doesn’t break the bank. With human agents, companies need to factor in salaries, employee benefits, bonuses, and all that jazz. Human agents are limited in the sense that you can only have a number working at a time, which can hurt sales. With a chat bot, your brand can accommodate tens to hundreds of users at a time, without the hassle of working hours or agent availability.

What Messenger Chat Bots Do

Gone are the days of waiting for hours on end to get a call back from a business. Engagement between brand and consumer is now a click away. This is the newfound power that comes with messenger marketing–near-instant response times. Companies, whether they’re only starting or established competitors, are now incorporating messenger chat bots in their daily operations. But exactly how do they use this new technology to drive sales?

Here are some of the capabilities of messenger chat bots today:

1. Customer Service Improvement

Searching answers to the FAQ section can consume precious time. Most users do not have, or rather, do not want to spend their time scrolling for the answers to their questions. Waiting times are also a bother, as customers do not like to wait around. These problems are made obsolete by messenger chat bots.

Get More Clicks Using a Messenger Chat Bot

2. 24/7 Uptime

Messenger chat bots are one chat away. Writing and sending your questions on an item or service can only take minutes to be processed. You can also write to them at any time of the day since chat bots don’t need to rest. You need not worry if you’re asking about a particular product or service at around 3 AM since these chat bots have your back.

Engaging Conversations

Instead of reading through a great wall of text, you can be at ease when talking to a messenger chat bot. You can get the information you want and when you want it. These chat bots help you navigate through the sea of information on company websites.

3. Faster Response Times

The thing about messaging apps today is that everything is instant. With a stable internet connection, it will only take moments for your message before its sent. This is as if you were asking them in real-time. Chat bots can reply as soon as possible, and this helps converts more visitors into buyers.

4. Saves Company Resources

In a nutshell, messenger chat bots lessen employee workload. Chat bots can handle the usual day-to-day questions while employees can focus on resolving more complicated issues in the customer inquiry department.

Reach New Heights with Messenger Marketing

Compared to other marketing techniques, messenger marketing is something else. It’s no longer a competition of who has the flashiest graphics or visual design. Today, it’s about who can reach the most customers faster. Brands are now racing on various social media apps on who can get the most likes, shares–the most user engagement out of everyone else.

And the birth of messenger chat bots has changed the game. These chat bots have now put customer engagement at an all-time high. And it will only get higher as more people download messaging apps. It’s the perfect time to attract potential customers and convert more leads with this new technology. Thus, it’s crucial to follow this trend before other brands follow suit. Here some of the ways that you can level up your messenger marketing efforts:

Provide meaty content

People access the internet for information. Satisfy them by giving adequate information about your brand and services. Instead of sending them the content via email or SMS, you can send it straight to their messaging app.

Lead your followers to relevant content

While providing content to your followers is your utmost concern, you can also direct them to content with messenger chat bots. Suggesting related sites or content helps them engage with the business, even if they don’t know what they’re looking for yet.

Remind people about upcoming events

Constant updates like this can make your customers value your brand better. An active, hands-on business is more attractive than a passive business.

Use ads to reach your audience

Since the typical user feed is chock full of ads, it is quite impossible to reach your customer without noise. By using messenger ads, you will redirect your customers towards your website. You can also re-engage past leads through ads. This gives you additional opportunity to reconnect with potential customers.

Get More Clicks Using a Messenger Chat Bot

Jumpstart your Business with Herobot

Messenger marketing is all the rage right now, and messenger chat bots are the newest tools in the digital marketing scene. And at a time where everything is digitalized, there’s no better opportunity to start using them other than today. Watch your brand grow as you boost sales and convert leads faster than before. Hop on over to our website at Herobot.app to learn how you can get started with your messenger chat bot. From bot creation to bot support, our specialized team will guide you through the whole process. Contact us for more details!

How Facebook Messenger Video Calls are Reinventing Connections

facebook messenger video call for android

As the old adage goes, no man is an island. This is especially true with humans, who cannot live without social interaction. It’s an important aspect of our lives, which is fulfilled through constant communication. Communication is what brings people together. We are always improving this with technology, like the invention of the Internet. And more recently, Facebook Messenger Video Calls.

This new technology allowed us to not only connect with people who might be miles away, but to connect with people from all over the world. To clarify, Facebook did not invent the video call technology. Rather, it only made it accessible to people–2.5 billion people, in fact. Anyone with a smartphone, whether it be Android or Apple, can avail this feature by downloading Facebook’s online messaging app, Facebook Messenger.

How Facebook Messenger Video Calls

Now, Facebook Messenger is more than a platform for online chatting and video calls. It’s also the biggest online messaging apps to date, where people can send messages, photos, videos, and audio recordings. Facebook Messenger Video Calls are only one aspect of Facebook Messenger, but even this feature can vary from one-on-one video calls and group video calls with up to 50 people. This is great way to connect groups of people online, without the need for physical meetups.

Facebook Messenger Video Calls Amid COVID-19

The new coronavirus pandemic has taken the world by storm. It caught several countries by surprise, and by the first quarter of 2020, a number of countries had already closed borders to observe lockdown measures. The global economy went on the decline. Businesses worldwide have been forced to shut down. Online classes went on the rise.

More than ever, Facebook has become a crucial platform to maintain communications. With people staying in during the pandemic, going online is now the way to go. This led to the launching of Messenger Rooms.

Messenger Rooms was created out of a growing need to accommodate more people in Facebook Messenger Video Calls. This new feature allowed users to video chat with up to 50 people at a time with no time limit. Anyone can join, and Rooms can be created from either Messenger or Facebook. This encourages the platform for online classes or virtual business meetings.

Facebook Messenger Video Calls in the Corporate World

Social media platforms have become a necessity for businesses operating in the 21st century. Since the advent of the digital era, businesses who don’t adapt to the online are easily left behind. These include not only social media platforms, but online platforms like LinkedIn and Shopify that can boost their business.

Facebook Messenger Video Calls are also a great tool for organizing businesses. During a time where physical distancing is king, these online video calls are a great way to check up on employees. They can also be used as make-shit conferences in the absence of meeting rooms, and are just as functional as an actual meeting. It can be argued that it’s more efficient even, as it disposes the need of traveling to a meeting venue and renting out a conference room.

It’s also not limited to within an organization too. Facebook Messenger Video Calls can be used to set up meetings with clients, or get in touch with other businesses. Face-to-face communications open a much more conducive environment that is more open for negotiations, unlike emails which are succinct and most of the time, straightforward.

And with more younger people entering the workforce, it makes sense to make the shift into the era of video calls. Businesses always have to be on the next big thing if they want to stay ahead of the competition. It can also be a great way to utilize younger members of the organization to directly engage with customer needs.

How Facebook Messenger Video Calls

But video calls can only take you so far. It has its limitations, and these limitations can vary not only to Facebook Messenger Video Calls, but to other platforms as well. With each benefit, it also has its downsides such as being subject to camera quality, internet connectivity, and platform support.

The Role of AI in Video Calls

As technology evolves, video calls are only getting better and better. Before Facebook Messenger Video Calls became an option for business calls, there are already a number of video conferencing apps like Zoom and Skype. These apps have transformed personal face-to-face video calls into online corporate conferences that bring employees together in real time. And with how online platform are booming, it’s only natural that features adapt and evolve to the needs of consumers.

One of the innovations in this aspect is the integration of Artificial Intelligence or AI in video call technology. AI has proven to be very effective in various sectors such as Marketing and Sales. Recent advancements in the technology help improve user experience and cut down on time-consuming tasks through automation.

Below are some of the examples how AI is changing video calls:

Noise suppression

Ambient noise is unavoidable, unless you work in a secluded and shut-off environment. There will always be noise, whether its from an electric fan or your feet shuffling in your chair. AI is able to clean up the noise input before transmitting it in your calls and assure that your colleagues or your clients will only hear your voice and nothing else.

Hi-res video calls

The quality of a video call often depends on what video codec is being used by the platform. Choosing the best one with the proper parameters will naturally improve the quality of the video call. But platform video codecs are often set and users are forced to settle with the current video quality. But with AI, the quality of the call can be greatly improved by adjusting the right video codec based on the quality requirements and what the end-user’s network can allow. This way, Facebook Messenger Video Calls as well as other platforms quality can be improved for the better.

Natural language processing

This feature is relatively new in the video conferencing applications. It allows AI to takes virtual notes of meetings, transcribe conference audio, and list down important points. Also, it can allow translation of conversations in different languages. And this feature can also be integrated with virtual assistant or chatbots that can enable them to join and leave meetings with a voice command.

Video optimization

Video calls with better resolution aside, AI can also help fix inconsistencies in videos such as lighting and color issues. By automatically finding these issues, it can take the necessary steps to correct them by adjusting light balance, focus, and other details. Other features can include gaze correction and even background modification to emulate a more professional environment.

In addition, AI can also detect and shift the focus onto the person who is speaking. This can help audiences recognize speakers during online conferences and ensure full attention to the speakers.

The Role of AI in Consumer Connections

Apart from shaping video calls as we know it, AI has also helped chatbot technology reach new heights. Chatbots are no longer mere question-and-answer machines; with AI, chatbots are able to engage in conversation, improve user interaction, and many more. And what’s more is that this type of technology is now accessible more than ever, with the rise of online messaging platforms like Facebook Messenger.

How Facebook Messenger Video Calls

And this widespread accessibility across platforms is what makes it attractive for businesses, especially the ones who are still transitioning online. Tech reports show that by 2020, 80 percent of businesses will want to have their own chatbot. So far, a majority of online companies already do. Brands can easily reach out to their customers online to provide better customer service and maintain after-sales support. AI chatbots in particular offer a unique user experience with the use of personalized responses tailored to user questions and interests.

In addition, chatbots are also cheaper and cost less to maintain compared to human representatives. With smart chatbots, businesses can ensure 24/7 conversational AI support within arms’ reach. 

Assemble your own Chatbot today!

With the shift towards the digital environment, Facebook Messenger Video Calls will have to adopt the use of AI sooner or later. Current times make it hard for organizations to streamline tasks like transcribing the minutes of a meeting. AI can help in this demand as to cut down on laborious tasks through automation. Consumer needs are always changing, so businesses must always adapt to these changes in order to stay ahead. This is also true for chatbot technology; it’s never too late to get your own.

If you’re wondering where to begin, Herobot has the right solution for you. You can create your own AI-ready chatbot with the most advanced tools in chatbot development software. Our talented crew will help guide you through the process to make sure that when you build with us, you build it right.

Ready to get started? Check out our website at herobot.app for more details.

Benefits of a Customer Service Chatbot to Digital Marketing

customer service chatbot

A customer service chatbot is a software program that allows conversation between the customer and the company. It utilizes instant messaging to send an inquiry and to respond as well. Artificial intelligence fuels this software. Customer service chatbot is often integrated into company websites and social media applications that feature messaging. However, there are still companies that hire humans to provide customer support. They have not heard of the countless benefits that a customer service chatbot brings to the company.

High customer satisfaction is one of the many goals of a company. It is a very important deciding factor to improve and manage the products or service of a business. Higher customer satisfaction results in customer loyalty and devotion. It is advantageous against competition. Many companies are offering the same products and services. Having a proof of customer satisfaction appeals to other potential customers.

customer service chatbot

How Customer Service Chatbot helps

Additionally, satisfied customers spread positive word of mouth to their friends and families. Customer satisfaction is not only about repurchases. It is also about acquiring new customers. According to research, 73% of customers say customers have satisfaction when the company values their time. Thus, customer satisfaction is all about providing efficient customer service. Companies are continuously improving and investing in customer service support. The latest trend in providing customer support today is a customer service chatbot.

Top benefits of a customer service chatbot

Saves money and human resources

Many companies are neglecting the idea of customer service chatbot. The main reason for this negligence is monetary. On the contrary, it is more cost-effective to use than human resources. There is no need to hire more employees to provide customer support. Since humans cannot work 24 hours a day, companies need two to three sets of staff. Three sets of employees mean higher operational costs for their needs.

Meanwhile, with the use of a customer service chatbot, there is no need to hire people to do night shifts. Employees, on the other hand, can increase productivity. The basic role like answering simple questions is now the job for the chatbot. So, it allows employees to focus on more important aspects of their job. This aid not only saves money but also increases job satisfaction of employees.

24/7 availability of customer support

Customers’ needs are unpredictable. Any time of the day or night, a customer can ask a question about the company’s services. Their needs may arise even after office hours. However, queries during this time should not be neglected. It can cause dissatisfaction on the part of the customer. Problems may also arise when their question or issue is not addressed immediately. That is why there should always be an available person to answer these questions. But, adding a support team working at the wee hours is costly for a company.

Luckily, a customer service chatbot is less costly and does not tire. It can work 24 hours a day without decreasing its efficiency. They can respond anytime of the day or night. There is no need for customers to wait for a long time to get their much-needed answers. As a result, they would feel that their time is valued by the company. Thus, making them loyal supporters and satisfied customers.

Provides instant responses

As problems may arise anytime, chatbots are ready to give quick solutions. Being on hold for a long time can cost the company its customers. People in the modern world get everything in an instant. That is why waiting time is not their favorite thing in the world. They want instant responses to their queries. Answers should not only be instant but relevant. A customer service chatbot may not provide a 100% relevant answer to a question. But, it can reduce frustration on the part of the customer.

While waiting for a human resource who can thoroughly answer the question, the chatbot can fill in for the mean time. An initial response of a chatbot is better than receiving nothing at all. It is better to give an instant solution that partly solves the problem than to make them wait. A chatbot can at least buy time for a human agent to focus on the more critical aspect of the solution to the customer’s problems.

Performs consistently and accurately

Since it is by artificial intelligence, a customer service chatbot gives efficient responses. It can perform repetitive tasks without reducing accuracy. Human agents may get to a point saturation on their job. Instances like this happen when there is nothing new on the job that they are doing. Answering frequently asked questions every day can put them in this state. Reaching this point may decrease their efficiency.

But, this cannot happen to a customer service chatbot. It does not need a break from all the workload. A chatbot also does not get saturated about its job even if it is repetitive. It performs all action at the same level of efficiency and accuracy even if it is repetitive. In fact, they are intentionally performing tasks like these.

customer service chatbot

Decreases customer frustration

Problems that may arise from the company’s services and products are often the same for one customer and another. But, customers have different versions of their problems. Thus, they demand a version of the solution personalized to their problem. Interactive voice response (IVR) systems during phone calls do not provide this kind of response. IVR systems are programs that give the same response and options that customers do not favor for.

Sometimes, customers do not know which department should their question be addressed to. Reaching a wrong department results in customer frustration. With the help of a chatbot, a customer need not be directed to a department. In cases they really want to talk to a person, they may do so. Customers will be connected to a department with the help of chatbot. Since a customer service chatbot can gather data accurately, it will also route a customer to the appropriate department. This way, time and resources are saved while customers are also receiving personalized responses.

Reduces customer anxiety

Faulty IVR systems are not the only cause of stress for a customer. There are customers who get anxious when talking to a human agent about their issue. Some customers are not confident enough talking to strangers about their concerns in the company’s services. A customer service chatbot is often preferred by people who experience anxiety.

Through chatbots, they need not be transferred from one department to another. The instant response and solution that the chatbot provides lessens their emotional stress. For these people, the issue they are raising is stressful enough already. A response that can cause them more stress is the last thing they want to get.

Improves self service

Some people are more comfortable solving their problems on their own. There are just customers who do not believe that a chatbot knows what is best for their issue. But, they still need a chatbot to provide them options. A customer service chatbot can instruct customers without the help of a human agent. After gathering information about the problem of the customer, relevant solutions are provided by the chatbot. This feature gives the customer an option to fix the issue by their own means. Chatbots are providing possible solutions but also give the customer a chance to do it on their own.

Versatile in terms of language

Customers of a global company vary in languages that they use. Inquiries and problems may arise from different parts of the world. Thus, it requires a globally renowned company to hire multilingual customer support staff. But, it is difficult and costly to do so. Luckily, a customer service chatbot can work with several languages. Since it is run by an AI, it will not take the chatbot years to learn a language. Also, chatbots can detect accurate intents of the customers. While it is not comparable to a person who is fluent in a foreign language, it can reduce the costs of the company on hiring more multilingual staff.

Gathers accurate data

Part of providing customer support is gathering data to improve services. Problems that the customers experience contributes to enhancing and developing new services and products. But, a human agent cannot recall an entire conversation thoroughly. Details from a problem and the provided solution may not be accurate if the only reference is the memory of a person. With no offense intended, a person’s memory is not entirely reliable. Some details may be left out or interpreted with bias.

Use Herobot now!

On the other hand, a customer service chatbot is more reliable. It records the data from the conversation accurately. There are also chatbots that are programmed to provide data analytics from the recorded conversations. This data is more accurate to rely on, especially during company decision making.

customer service chatbot

In today’s industry, artificial intelligence is a tool for an automated workflow. Companies invest in AIs to improve services. A customer service chatbot is a great investment for a company. Herobot is one of the many companies in the business world that creates customer service chatbot. Visit their page at https://herobot.app/  to learn more about them.

Revamping Restaurant Industry with Chatbot Software

chatbot software

It is no surprise how chatbot software is dominating almost every industry in the economy. With its many benefits to consumers and brands, chatbot software has easily gained a reputation in the online world. Digital savvy businesses are continuously taking a step forward to provide the consumers with a level-up experience and convert more sales. Today, even the restaurant industry is leaping to this new era of technology. 

Why chatbot software playing a key role in the restaurant industry? Being traditionally behind the curve of the online world, this industry has been slow in incorporating the latest technology trends in their online marketing strategy. Some are lucky enough to have the seats fully booked through word of mouth and savory tasting food however, some are failed to do so. This is where chatbots step in, to fill this loophole and help these restaurants in paving their way to success.

chatbot software

How Chatbot Software is Paving the Way to Your Restaurant’s Success

How can chatbot software help? Can they be used to book the table? Take customer orders? Create menu suggestions? You won’t believe this but, yes. The answer is yes. It may be too good to be true but chatbot software is playing a vital role to help your business conquer its way up. But before you set up your chatbot software with your website and social media accounts, you need to plan out first how exactly will you be using chatbots. Identify the goals, mission, and problems and create a strategic plan. 

More so, to give you a clear idea, here is how chatbot software can help you grow your business:  

Cater reservation services 

Managing and serving customers is a very time-consuming task. Let alone if it is peak season and customer orders keep coming in and out of your online platform. Human errors can happen anytime. Thus, it means that the wrong order might happen from time to time and will result in two not so good things — customer complaints and losses on your business. 

Through the help of chatbot software deployed on your website, social media accounts, phone, and other possible platforms, you can eliminate and prevent these human errors from damaging your brand image and elevate your customer’s experience. Chatbot software can help you interact with customers quickly and guarantees that the order is 100% correct. 

Enhance table service

Many of us have experienced asking or ordering something from a waiter/ waitress and the unknowingly forgot about it. These inevitable human lapses usually happen and it is a common problem in your restaurants. But with chatbots, it can be ensured that your customer’s order is served promptly. It will leave a good experience for your customers and will surely give a good rate to your brand.

Use to promote special deals and offers

Chatbots are so wise that it can gather customer’s email addresses and can send push notifications. This means that chatbots are not only streamlining your customer service but also your marketing strategies. Chatbot software can remember all regular customers (which the human counterpart cannot) and send them messages to encourage these regular customers to come back. They can send offers and special promotions via different online platforms like Facebook Messenger, email, text message, etc. 

Can create a personalized food recommendations

The ability to remember your customer’s favorite foods out of your menu makes them feel special and valued. Chatbots can create a personalized food recommendation by understanding what your customers want is an ultimate marketing tool. It can be a better and faster solution than instructing your employees to know them inside and out of your menu to be able to make such recommendations. Chatbot software brilliantly collects past purchase transactions and gather this data to know the likes of the customers. More so, it uses these data to recommend the right drink or sides that would perfectly match their orders.  

Streamline delivery and takeaway process

Delivery or take away procedures in most restaurants have complicated processes that customers are tired of. Fortunately, chatbots can simplify the order process even for delivery and takeout orders. Chatbots are a multitasker. They can handle orders while chitchatting with your customers making it less hassle and more convenient for your customers. 

Gathers and follow up customer feedback

Getting good reviews is crucial in making your business grow. It is like a word of mouth that can be seen online. For modern consumers, reviews are very important. Sites like trip advisor and yelp have a wide variety of restaurants and places to visits. Along with this restaurant’s page are reviews from previous customers. If your restaurant’s page has good reviews, it will most likely invite more customers.

chatbot software

However, the hard thing is following up with a single customer to leave a review of your restaurant is time extensive tasks. One of the finest things that chatbot can offer is its ability to send automated reminders from customers who have checked-in in your diner. More so, they can ask permission for the user’s email to use it for email marketing purposes. 

Saves both employee and customer’s time

One of the biggest fear in the emergence of the chatbot is that it may cause unemployment to people since it can replace them in their jobs. But this was just a popular myth circling. On the contrary, it helps employees to save their time for more complicated tasks. Instead of suffering from overloaded work, an employee can enjoy doing their work without the simple tasks that take time. Chatbots can do basic tasks such as answering simple queries, scheduling and plotting the reservation of customers, collating information about the customers, and the like. 

On the other hand, customers are fonder of chatbot software because it is easy to talk with and makes transactions simple. 

Increase customer retention

Customers feel valued when their needs are catered rapidly. Also, modern customers are more likely to support your diner when you have great customer service and food to dine. Chatbot software engages with your target consumers, guide them in their searches, and share your menu and pricing information and offers friendly conversation. All of these things build affinity with potential customers and helps in converting sales.  

Maximizing Chatbots: Bring New Service to the Table

Finding the Nearest Store

Your customers are too busy with their daily life routine that looking for the nearest resto near them needs to be less nitty-gritty. With the usage of chatbot software, a single click could easily lead their way to the nearest diner. It can even send a map to guide customers. It is less hassle for customers who have a scheduled round the clock. And if a person will be meeting someone in your restaurant, they can easily send the direction to them. 

Reordering your all-time favorite menu

Ordinarily, you need to be in a coffee shop every day and encounter the same crew for them to be familiarized with you and your order. It takes time for a human to remember your favorite menu. But with a chatbot, single order or two would be enough to save the data. The next time you will order, all you have to do is to say that you want to order your all-time favorite and boom! Your order is now preparing. 

Buying and sending out surprises

Is there a special occasion you do not want to miss but you are too busy at work? Send your loved ones gifts and surprises during a special celebration in just a click. Through chatbot operated order transactions, you can offer this kind of promo to customers. It will surely hit the ball every time because it is very convenient. 

Build Your Restaurant Chatbot with Herobot!  

From a business point of view, it is no brainer that chatbot software is indeed a winning masterpiece for your brand. It can help you with your marketing, customer service, and sales conversion in many ways. It is also becoming popular with consumers. The research found that 69% of consumers prefer to use chatbots and that brands with chatbots increase brand reliability for them. 

In this fastly changing world, market trends have been continuously curving from one platform to another. As business owners, you need to help your brand in keeping up with the curve. Your brand needs to have a voice in the digital space otherwise, it will create losses on your end. In the same manner, integrating chatbots with your present social media accounts and website will help a lot in increasing your sales and customer retention. 

chatbot software

In today’s business world where competition is tough, it is best to stay on the trend to avoid being left behind. Chatbots are one of the powerful tools to help your business grow. There are many types and ways to program chatbots, with Herobot, we can help you design the best chatbot according to your needs. Whether it be a multitasking chatbot that can take orders or multipurpose chatbots that is flexible for both sales, marketing, and customer service, we can make it for you. Visit our website today to know more! 

Improve Customer Relationship with Artificial Intelligence Chatbot

artificial intelligence chatbot

A company cannot be successful just by itself. The greatest factor that will bring its success is its good relationship with its customers. However, this is where a lot of companies, especially the new ones, are having trouble with. Even if they build great products or guarantee a good service, they still can’t find loyal customers and increase their sales. This is where the customer service departments take control with artificial intelligence chatbots.

artificial intelligence chatbot

The customer service personnel are in charge on connecting with customers and helping them to whatever they need. However, this is not as easy job especially to small companies who cannot hire a large number of agents at once. A large number of inquiries is also a big problem for a developing company who is understaffed. Thus, the best way to solve this answer is to create an artificial intelligence chatbot that can answer multiple customers all at once.

How about artificial intelligence chatbot?

“Can machines think?” This is mathematician Allan Turning’s statement that made a significant mark in the history. As time the modern world undergo constant change, the lives of people are continuously improving and innovating. One of the examples of this innovation is the Artificial Intelligence or AI. This is a branch of applied science where machines are programmed and generated to think like the human brain. So the answer Allan Turning’s question is “yes” machines can think, but how?

Artificial Intelligence works with a vast amount of data and sophisticated algorithms that will be programmed to be a software that can do as specific task or goal. From the simplest to the most complex order, artificial intelligence is made to comprehend all of it. It has datasets where the brain or information that will be needed is placed. Good examples of this are robots. Just like humans, it can perceive and understand instructions. They are made to solve and do a specific task to achieve a certain goal.  Reasoning, learning, and perception are the main goal these machines. Before everything else, there will be a testing process to evaluate the system or application through trial and error.

First, it has datasets or databases where a large number of data needed are stored. It also has weights that correspond to the value that will be needed for the output. Next, it will require inputs from the user. The input will be analyzed and assessed by the AI and produce the output. If the software did not create the output it desires, it will adjust its weight until it constructs the correct one. Artificial Intelligence can be machine learning, neural network, computer vision, and Natural Language Processing (NLP).

But, what is NLP?

Natural Language Processing (NLP) is a field of artificial Intelligence that focuses on the interaction of humans and machines through natural language. It allows the machine to understand and decipher human languages. One good example of NLP is chatbot. This is a software program that uses the Internet and makes human connections to machines possible. Often called “conversational agents,” these chatbots mimic how a real person is talking to a user. It uses the Question and Answering System to have a real conversation or talk with a person.

With the utilization of the Internet, it connects to its user through words and voices in real-time. They have programs that enable it to talk and respond to a conversation at any time of the day. These collaborative software applications use Facebook, Telegram, Slack, etc. as their contact channel. As Forbes said, the chatbot industry exceeded $190.8 million in 2016. These chatbots are really useful in different fields and industries. Education, business, health, and social bots are prominent in every field.

Human Live Chat VS. Artificial Intelligence Chatbot

Chatbots can make an impact on the social and emotional feelings of an individual. As stated by Mauro de Gennaro in his study, Effectiveness of an Empathic Chatbot in Combating Adverse Effects of Social Exclusion on Mood, chatbots can give emotional support to an individual. These can also be a great help to relieve negative emotions and thoughts for your products and services. It gives no judgment and unbiased opinions.

But unlike humans, chatbots do not have any feelings. They can hurt someone without knowing or sympathize with them. Humans can offer to understand and care that machines cannot do, for short, humanity. Machines can never take the place of humans, BUT THEY CAN UPGRADE THEM. They are just programmed to perform specific conversations and engage with the users.

Whether chatbots or humans, everyone works together for a greater and stronger bond. But how are do these chatbots work? What is it made of?

artificial intelligence chatbot

Building Relationship with Customers

Chatbots are smart and can even have a function of machine learning that helps it learn based on an experience like a human child. While its main goal is to answer your queries and questions, it can also help in improving the relationship of the company with its customers. But, how is it possible?

Show its human side

Well, this is main factor of how a chatbot can help in building relationship with customers. By creating a personality for a bot, the conversation that it will create will be most likely fun for its users. There are even some corporate AI that were popular by itself due to its fun and entertaining personality. However, you must note that it cannot always be fun and that it should still be a perfect fit for your line of business.

For example, you can’t use a fun and sarcastic personality if your business is dealing with legal or health matters. You cannot have you chatbot going around and joking about a customer who is having a problem about a law suit and health problems or they just might get extremely annoyed or disrespected. In these cases, you should just give it a serious, empathetic, and informative personality.

Answer your customer’s feedback

The most problems businesses are having trouble with customer relation is by being active 24/7. For small to medium companies, this is extremely hard. It is because hiring more customer service assistants that will work for extra time or night shift is costly. Meanwhile, you can answer all this with the help of an artificial intelligence chatbot.

As you know, Artificial Intelligence chatbot provides a chat automation system that enables it to cater the needs of multiple customers at once. It is also available 24/7 and the customers will not need to wait long for a response anymore. Due to this, your customers will raise their approval and trust to your company which will affect your sales positively.

Bring out its Machine Learning

Gaining knowledge with each other is part of being in a good relationship. As for a great customer service, this is also the case. As much as the live servers should give helpful answers to every inquiry, they should also be able to learn when something happens and use it for future reference. However, many people believe that this is impossible for just a mere artificial intelligence.

On the other hand, this is actually not true. Chatbots are able to develop a machine learning capability where it is able to use its experiences with its customers for the future use. This is by storing new and unusual data that the bot may find valuable for future reference. This way, its developers will not need to update it repeatedly to provide better service. It also helps the bot to adapt to the needs of its customers which is important when building a relationship.

Reward your customers without a hassle

When you are doing something good, you always expect a reward for this. It is also the same for your loyal or new customers. For them, they are doing you a favor by buying your products and being a multi-time customer. Well, that is actually true but how can you reward them properly?

artificial intelligence chatbot

Giving special coupons could be one of the best tactics to make your customers feel rewarded. This could also help them feel the urge to buy and be gain rewards again. It is very similar to classical conditioning. Meanwhile, because bots are systematic and smart, it can detect which customers are newbies and which ones are old. In this way, artificial intelligence chatbots can give them vouchers accordingly.

How can you have your own Artificial Intelligence Chatbot?

Having trouble finding where to get chatbots? We have the right solution just for you. We bring you, Herobot.app! Also, we have the most sophisticated and advanced mobile bot for your welfare. With professional crews and modern tools, Herobot offers the best and finest bot mobile for you. Come and visit our website now at https://herobot.app/.