With the fame of online communication, people have now changed their preference regarding the means of contacting a business. Moreover, they have a bigger expectation of getting instant responses from online servers. Customers want to have a frictionless and fast way of connecting with business companies. That’s why most businesses let their customers chat with chatbot.
With this in mind, chatbots have been the greatest and fastest-growing technology disruptor in customer service. It is getting more popular in every support team, the digital market, and contact service worldwide. They have been the number one strategy of every marketer to have a big advantage in lead generation. Some fields where they are being used are real estates, auto repair shops, beauty salons, gyms, personal coaches, E-Commerce, restaurants, dentist offices, marketing agencies, lead generation, and even surveys. Moreover, they present huge opportunities for the business to have a wider connection and communication with their customers by using messenger applications.
What are the common misconceptions with chatbots?
Despite the spotlight on artificial intelligence, people are still having some misconceptions about its importance and how it works. It has was first invented in 1966 with Eliza as the first chatbot in history. Today, it is being used by multiple companies and leading brands to adopt in the competitive market world. However, some misconceptions are hindering lots of bots developers, which is why it is important to debunk them. Below are some of the common misconceptions regarding chatbots.
Chatbots are only for customer service
This is not true! There are actually several types of chatbots serving in different industries. People are having chat with a chatbot for health purposes, insurances, news, human resources, and even in some real estate. Depending on the company or individual, they can make their own personalized bot that can answer their users’ needs.
Chatbots will be replacing human employees in time
It is a fact that chatbots are very useful for every company as it lessens the need for manpower. However, it is not true that they will be replacing human employees in time because bots still have some limitations. They do not have the same intelligence and way of devising solutions in every problem as a human does. Moreover, bots still need the guidance of humans to provide the best communication service with customers and users.
Chatbots do not have human emotion
Many people believe that a chatbot does not have the capabilities of conversing and empathizing as a human does. This is because they though bots are not capable of having human emotions. However, there are actually some bots which are programmed to have personalized emotions. Bots developer found ways to make chatbots mimic the needed human emotions. With these, bots can now connect with its customers and users on a deeper level.
Chatbots knows everything
Many people have this common misconception. Because chatbots are artificial intelligence, people thought they have unlimited information and can answer everything. However, this is actually untrue. The knowledge of chatbots is only being inputted by human servers and developers. Moreover, added information is gained by the AI from its users. Data were being collected and analyzed by servers, which will input answers to the bot. However, this does not mean that they will not be usable. They do not need to be a full-on library to be able to answer the queries that will be asked by the customers. Remember that all types of AI systems needs are able to learn as they interact with their users.
What are the roles you should expect when you chat with a chatbot?
As there are varieties of chatbots that are now being developed and used for different industries, it is hard to know what roles you should expect from them. Due to this, business owners may be mistaken in choosing the right bot applicable to their field of business. To help you in utilizing your own chatbot, here are some roles that a chatbot may have.
As Receptionists
When you have your own page, it is very useful to have a receptionist that can greet your customers. It can make them more welcome and would give you good reviews. Also, it can boost your sales and even attract other uninterested random visitors to your website.
With the help of developers, bots can now be programmed to converse and welcome anyone who lands on your page. You can have them make a simple greeting like “Hello” and even personalize them with the usernames of your customers by collecting data. They can also ask visitors about what they need and how the website or company can help them. This will be a big step to upgrade the social and customer interaction of your company.
As Salespeople
Most people prefer physical stores than online shops. This is because they want the experience they could get interacting with salespeople. They can have conversations about what the brand or product they want to buy and can even get simple tips from these employees.
Due to this, online shops have now paved the way for an improved way of communicating with their customers despite the distance. Bots are given the duty to ask what the customers need and give them suggestions about the best products/ services that will work with them. Also, these bots can accompany your visitors with the best shopping journey. Letting your customers chat with a chatbot will let your sales increase significantly
As Account Clerks
Chatbots can also perform as the best account clerk for your customers. They can help customers in accounting management and issues. They can take basic information like their billing address. Also, billing dates and delivery status can be identified by them. Right after, they can notify your customers about this collected information to promote a smoother transaction.
What is also good about using bots is that humans do not need to have a repetitive process of conversing with customers about these things. Moreover, it is now easier to answer accounting queries from customers. They can also take and gather these questions and concerns and send it to the management for a deeper review. Accounting is very important not just for the customers, but also for your company. Now, bots can make every transaction better for both ends.
As Informant
Disseminating information for the customers is really important. Today, chatbots are now being used to give out news and data about certain topics. Some journalism and news company were able to automatically give their users and subscribers news highlights and notification about the recent and upcoming events in the area.
Also, some business companies are letting their customers chat with a chatbot to inform them about their latest products and send them links to some blogs and articles about how useful their products are. Moreover, some events like their promo and sale dates can also be disseminated to their loyal customers with bots.
Health Adviser
Bots are not just used in customer service. Some bots are being downloaded for the sake of the health of users. Some bots notify their users about their calorie intake and their current BMI. Also, some suggest diet plans and message this to people so that they will have guidance in their menu. Moreover, bots can be consulted about their probable illnesses and what you should do to feel better. It will not be completely accurate, but it is still better than self-diagnosing.
There are also some bots which serve as a form of therapy for its users. People with insomnia use bots so that they can have someone to talk to at night. These also help them relax and fall asleep eventually. Also, some illnesses and disorders like Alzheimer’s disease could be helped with bots by providing someone to talk to.
As Entertainer
Some bots are actually just used for entertainment purposes. Developers give their bots personalities in order to give its users a fun dialogue. They can be quirky and sarcastic, and some are even romantic. These personalities make their users addicted to chatting with bots.
Moreover, some bots are created to provide its users with gaming experience. They give quests and stages that a person must finish. They also give rewards and point systems with the gamer.
For some, chatbots may seem unimportant and just a waste of web developing talent. However, this is not true. With numerous purposes that chatbots serve in different fields and industries, all companies who are planning to take over the online world should use this. There are some misconceptions, but if all these are straightened out, there will be more possibilities with artificial intelligence. Letting your customers chat with chatbot will bring your business a lot of desirable results.
Create your chatbot with Herobot
Also, creating bots is not actually difficult. There are some pages and companies who are offering services for people who want to create their own. If you are still having doubts about your IT skills in developing bots, then it just means that you need the help of Herobot. There are numerous pre-made bot templates that you can choose for any business vertical.
We can help you have a smoother process and have better ideas in your bots adventure. For more information, you can visit our website https://herobot.app/.