Know these 12 Interesting Facts about Chatbot

chatbot

The business world continues to be fiercer and more competitive. Technological developments continue to advance and drastically improve. Therefore, business owners have to learn to adopt these developments in order to improve their customer services and marketing strategies. This is to provide a large increase in profits as they get the attention of more customers. With this being said, the most prominent technological development being applied to business as of now is none other than the chatbot.

chatbot

Chatbot is the most essential part of every businesses’ marketing automation. And just like an actual person, artificial intelligence is able to cater to customer’s inquiries and request, but with a relatively low cost. As long as designed correctly, AI can respond to any questions of as many as millions of customers. Additionally, bots can keep customers in a very interesting conversation. Moreover, it can deliver a personalized service to any customers, making customers feel pampered, therefore keeping their interest to your brand.

The development of machine learning has allured different innovators to encompass technology in their particular areas. One of these is developing chatbots. Bots might be the greatest thing to happen to the market yet. Because of its popularity, you might already be aware of its existence and its basic features. However, you still need to know first what AI is and how it works.

If you are not yet familiar about chatbot, then consider yourself in luck. In this article, we will discuss information and some facts that revolve around artificial intelligence.

What is a Chatbot?

Bots are artificial intelligence system programmed to interact with human users through a chat interface. Short for chat robot, a chatbot is a computer program that replicates social conversations. Necessarily, a chatbot tolerates a way of interaction among humans and machines. The communication occurs via written messages or voice as it is programmed to perform separately from a human operator.

Notably, chatbots come in two different aspects:

•   Virtual Assistants

These chatbots will help you find the information you need. They will remind you to remember stuff and buy things. Consider Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana, and Google’s Assistant. These AI apps are power-driven by machine learning. They depend on artificial intelligence to discover and understand what you want.

• Messaging apps

Chat apps like Facebook Messenger, Kik, WeChat, and Slack are chatbots. These sorts of chatbots are only capable of cooperating with customers just by following pre-programmed systems. In addition, these apps mainly permit businesses and brands to be active online at all times. Moreover, chatbots will be providing customer support, for instance, instant responses, quick answers, even complaint resolution.

What you are currently seeing and experiencing by far is just the start of what is forecasted to be a billion-dollar worth industry in less than nine years. Several leading brands, including CNN, Sephora, Uber, National Geographic, Whole Foods, Starbucks, and Pizza Hut, have already integrated chatbots in their business.

How AI changes the digital marketing world

Still wondering about chatbots? Here in this article, we listed 12 facts that could help explain what an AI really is. Moreover, we will also discuss how it changes the digital marketing world.

1. Approximately 1.4 Billion People Are Using Chat Apps

According to Bi Intelligence, the best four messaging apps are more considerable compared to some of the top social networks. In addition, eMarketer recorded that more than 1.4 billion human consumers were using chat apps in 2016. Moreover, it is also reported that the percentage of mobile messaging apps users will increase by more than 25% of the world’s population in 2019.

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2. The Community Are Ready to Communicate with Chatbots

In the opinion of (Human in the Machine) media and marketing services company Mindshare, 63 percent of the population would be concerned with bots. Moreover, a study performed by myclever Agency discovered that they would make use of chatbots to attain “quick emergency answers.”

3. Consumers Aim to Reach Retailers via Chat

According to a study, 29 percent of the population prefer to use online messaging and chat apps to reach retailers in creating a purchase choice. It only signifies that people are even possible to contact a retailer through phone or by using a chatbot. It is more likely to utilize a bot rather than sending emails to business retailers.

4. There Are Over 30,000 Facebook Chatbots Alone

Chatbots are starting to occupy several business sectors. In Marketing Automation, Facebook chatbots automate the whole thing from customer service to marketing and sales. This, therefore, improves businesses’ marketing strategies. However, it is challenging to acquire supervision on the sheer number of Facebook bots. There were over 30,000 AI on Facebook from September, and you won’t believe that millions of users have consumed those chatbot in 200 countries.

5. General Chatbot Conversations Mostly Begin With “Hi”

According to Dashbot.io, greetings like “Hi!” and “Hello!” are the two most well-liked ways to begin an exchange of discussion with a chatbot. Some simple messages which are integrated a question mark, “hey,” “help,” “yes,” and a thumbs up icon.

6. Consumers Are Position to Purchase Stuff through Chatbots

According to DigitasLBi, 37 percent of American users disclosed that they are eager to purchase products through a chatbot. Generally, purchasers would expend over $55 for every good. Moreover, if an AI is accessible, thirty-three percent of UK locals would pay money for necessary things such as clothes and food.

With chatbots, customers are provided with quicker and more responsive interactions, so customers do not have to wait longer in making orders. Moreover, some bots even allow customers to track deliveries of their purchases.

7. Consumers Won’t Put Up With Bad Chatbots

Chatbots have been all the rage. But, one lousy bot incident could cost you a lot of money.  Being conscious of the do’s and don’ts of AI growth will help guarantee that your chatbot is useful and capable. In line with the DigitasLBi statement, seventy-three percent of American users assumed that they wouldn’t manage a business’s artificial intelligence behind a terrible experience. Additionally, sixty-one percent of consumers would notice it more annoying if a chatbot couldn’t answer trouble rather than a human.

8. Consumers Wish for Suggestions From Chatbots

Chatbots are sharper, receptive, and more constructive nowadays. Various bots propose an astonishingly authentic informal conversation practice. In which, it is intricated to find out whether the responder is a bot or a real human. Moreover, consumers are fascinated with suggestions for products from retail stores and other establishments.

9. Tell Whether a Bot is a Human or not

The lines among bot and human are only situated to develop unclear. 75 percent of consumers wanted to determine if they are chatting with a chatbot or human pretenders. Therefore, they should back their AI with a human agent to keep away from losing leads. The robotic and simulated kind of responses traced to sixty percent consumers that they were interrelating with a bot. The human-level language ability of these chatbots will be impossible to differentiate from an actual person in a blind test.

10. Exciting Conversations with Chatbots in the Future

Chatbots for business will change in the next few years so you should keep a close eye on them. Thus, we need to initiate knowledge on how to correspond more successfully, particularly with our customers. By 2029, people will hardly identify bots from humans. A ton of major companies like Microsoft, Apple, and other top yielding businesses has been spending in this technology for years at the moment. Consequently, we can presume that these businesses will keep on investing additional money on the improvement of artificial intelligence.

11. Chinese Consumers are Fond of Using Chatbots

In recent times, there has been enough conversation in the area of chatbots. Also, evidently, there is a need among us to witness chat robots do some great and impressive things. Fifty-eight percent of Chinese consumers choose to interact with brands employing social media channels. In addition to this, according to Engadget, Xiaoice is an unreasonably much-known chatbot in China. It has been increasing its influence from China to the entire world. The average discussion span is twenty-three conversations per session (CPS). Sooner or later, AI will also be accessible in the US and other countries as well.

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12. Chatbots Can Help People to Solve Their Problem

Chatbots are interactive programs that speak to you and respond to the request, just like a genuine person. They are serving brands and businesses by way of customer service. Most of the digital companies are using bots to respond to questions, give information, book appointments, and even making purchases. Additionally, consumers appreciate responsiveness and ease of use, mainly in artificial intelligence.

Stay connected with us!

You have perhaps heard this before: Bots are the future. Nevertheless, Chatbots are here to stay, love them, or hate them. Are you still questioning how chatbots can help you? We know the answer!

You may be a businessman/woman trying to take your business up a notch. Also, you can be a beginner looking for ways to drive your business, the chatbot is a heaven-sent answer for your needs. Chatbots are sure to provide significant benefits to your business. Moreover, increased lead generation, better customer interaction, and increased conversion. However, you might be wondering how should you start creating your own bot. Worry no more, for Herobot is a haven of massive pre-designed bot templates for most type of business. Start your business AI venture now and see the benefits.

Facing the Future: Looking at Auto Chat Bot as Your New Business Companion

Auto Chat Bot

The drastic developments presently found in our technology had brought a new era for businesses. In today’s reality, marketing has become more than just distributing brochures and pamphlets, as well as displaying posters along the street. To efficiently run and improve your business, you have to start engaging and using these technological developments made to help and aid you. We now have access to new ways, new tools, and new strategies to start, develop, and grow your businesses. One of which is the rise of auto chat bot.

Humans succeeded in sharing their thinking capacity with the machines. With this, technological advancement made machines capable of analyzing, talking, and conversing just like you. Based on artificial intelligence software, an auto chatbot could initiate conversations and chats using mobile applications and websites. This AI works through a thinking procedure wherein the system would analyze the specific request coming from the message initiator. The system would then identify the request and synthesize it to be able to compose a reply. Thus, a chatbot is here to assist you in sending information and chatting with your consumers.

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Describing Auto Chat bot as Your New Partner

As the development of auto chat bot could be traced back in the 1950s, it could be assured that its functionality and system has been greatly improved. It further allowed extensive interaction and communication among machines and humans. Similarly, as it was also built and created as a software, which is why it could not merely be limited and restricted by one’s technology. This has proven its essentiality to various businesses, organizations, and corporations.

So, how could the AI technology and auto chat bot become your business companion and partner? To put it simply, they become your new business representative. In business, your communication and engagement among and within consumers is an essential task. As it builds your relationship between them, it pre-determines your growth and success. In this regard, it is safe to say that chatbots can be more functional and efficient than your regular employees. Under their Question Answering System, auto chatbots are able to answer your queries and questions.  At the same time, to be able to respond, they analyze and interpret a large amount of data to be able to give an appropriate answer. Lastly, fewer errors would also be made because of the longer attention span that they would have rather than humans.

How Exactly Could an Auto Chatbots Help You?

1. Proficient Customer Assistance and Care

Excellent services are sure to be available. This is because of the program that has been set and built within the chatbot system. Looking at the customer assistance provided by a human, issues regarding time, emotion, and character are considered to be one of the primary problems that are commonly encountered in a business setting. On the other hand, reliance on chatbots could provide continuous positive feedback wherein it could only respond based on how you would want it to answer.

2. They Could Aid You With Anything

When you are to buy a new product, the assistance is given to you with regards to the description, size, and prices of the services and products could motivate you to purchase and avail. However, with a variety of choices and brands to choose from, it is never an easy task to provide an accurate and concrete answer to all of the given questions. With this issue rise the primary essence of chatbots. They could provide you with anything you need and suggest the services that you have been looking for. Ranging from processing online orders, advising different products, supporting customers, and transferring money, your Chatbots are capable of doing all these tasks all at once.

3. Excellent Interaction and Engagement With Your Consumers

Who says that your auto chat bot cannot be your customer’s friend? As it is the one who would converse and communicate with your clients, your chatbots are not just your representative but also their friend. At the same time, race, nationality, and language would not limit its capacity to engage. That is why, anytime and anywhere, your clients could use the chatbot system with ease and convenience.

Why Must You Prefer AI Intelligence?

1. Availability

Unlike humans, your auto chat bot doesn’t need to sleep, eat, and drink. That is why it is assured that it would always be accessible. Availability is also essential to your business, primarily if you are operating around the world. At the same time, slow and unresponsive replies could also be one of the reasons why you would lose your clients. Thus, a reachable and available chatbot is all you need to help you will all the inquiries and questions about your company.

2. Cost Saving

In business, being able to save money from all the investments and expenditures could help you succeed. Rather than spending a significant amount on hiring employees and paying the lease, an online chatbot could do most of the tasks that are needed to be accomplished. It helps you save while making sure that you still perform and reach the goals that your business would want to achieve.

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3. Trendy

As part of the growing global market, you must be able to catch up with all the advancements present today. Being part of the trend could increase your brand awareness and recognition. With this, it helps you grow your company. As much as chatbots are efficient, it also attracts the attention of your possible consumers and would want to try your services and products. Lastly, on instances when competitions are tight, a chatbot system could provide you leverage among your competitors.

4. Preciseness

As everything could be programmed within the system, it is assumed that errors would not exist- if not, limited. Machines are known to follow only the manuals and instructions given to them. That is why preciseness on every reply and conversation you engaged with will be observed. Chatbots would only follow a specific process that was programmed and taught to them. With this, your issues regarding disparities and inconsistencies were addressed.

5. Personalized

Your brand has a particular take and image that you would want to show and portray? That will never be a problem! Auto chat bot can work to fit the image you would want it to be. The way it uses words, construct sentences, and initiate conversation could vary depending on your wishes and needs. It specializes in adapting to your directives to give you and your customers the best services that it could offer.

Need One? Herobot Is Here For You!

The essentiality of auto chatbots to today’s businesses cannot be denied. The real question now is, where, and how to have one? There are a lot of companies present in this industry. However, among all others, Herobot is a platform that could provide you with the perfect chatbot that you are looking for. Known for their high-quality and user-friendly services, it could offer you the best chatbot that is fit for your goals and needs. The languages, styles, fonts, and the overall interface would all be based on your liking. It provides you with the complete services in digital marketing to guarantee that you grow your business.

To learn more about Herebot, here are some of the services that your auto chatbot could offer:

1. Creating Your Own Chat Broadcasts

This service specializes in sending various information, advertisements, and updates on the Facebook Messenger of your clients. With this, you can be sure that you get in touch and would never lose contact with your consumers.

Increased Recognition Through Upgraded Facebook Ads – Your brand awareness states how much potential your company has. Using this service, Herobot will supply you with Click-to-Messenger Ads to capture a larger audience that could be interested in your company.

2. Automatic Response Provided

Connect with your clients as Herobot offers you with a chatbot capable of providing instant replies and messages. These responses are not only essential to your business company but also your clients.

3. Efficient Provision of Information and Leads

Stay informed with the updates to be given by your auto chat bot anywhere. Your chatbot is capable of analyzing data as a response to its interaction with your customers and could be immediately sent to you through either SMS or email. In business, this is considered vital. This results in a faster response and solution to solve the issues faced by your company.

4. Improved Engagement and Interaction with Your Audience

Herobot establishes interaction with your buyers through the conduct of automatic contests and quizzes. This results in an increase in the engagement with your clients that builds their loyalty.

auto chat bot

Among all the services that Herobot could provide, it gives you enough reasons why you should choose auto chat bot as your new business representative. It is more than just the aid that they could deliver but the quality of services that they have. That is why, if you would want to step up your online marketing game, visit https://herobot.app, and have one of the best auto chatbots for your business.