How Facebook Messenger Video Calls are Reinventing Connections

facebook messenger video call for android

As the old adage goes, no man is an island. This is especially true with humans, who cannot live without social interaction. It’s an important aspect of our lives, which is fulfilled through constant communication. Communication is what brings people together. We are always improving this with technology, like the invention of the Internet. And more recently, Facebook Messenger Video Calls.

This new technology allowed us to not only connect with people who might be miles away, but to connect with people from all over the world. To clarify, Facebook did not invent the video call technology. Rather, it only made it accessible to people–2.5 billion people, in fact. Anyone with a smartphone, whether it be Android or Apple, can avail this feature by downloading Facebook’s online messaging app, Facebook Messenger.

How Facebook Messenger Video Calls

Now, Facebook Messenger is more than a platform for online chatting and video calls. It’s also the biggest online messaging apps to date, where people can send messages, photos, videos, and audio recordings. Facebook Messenger Video Calls are only one aspect of Facebook Messenger, but even this feature can vary from one-on-one video calls and group video calls with up to 50 people. This is great way to connect groups of people online, without the need for physical meetups.

Facebook Messenger Video Calls Amid COVID-19

The new coronavirus pandemic has taken the world by storm. It caught several countries by surprise, and by the first quarter of 2020, a number of countries had already closed borders to observe lockdown measures. The global economy went on the decline. Businesses worldwide have been forced to shut down. Online classes went on the rise.

More than ever, Facebook has become a crucial platform to maintain communications. With people staying in during the pandemic, going online is now the way to go. This led to the launching of Messenger Rooms.

Messenger Rooms was created out of a growing need to accommodate more people in Facebook Messenger Video Calls. This new feature allowed users to video chat with up to 50 people at a time with no time limit. Anyone can join, and Rooms can be created from either Messenger or Facebook. This encourages the platform for online classes or virtual business meetings.

Facebook Messenger Video Calls in the Corporate World

Social media platforms have become a necessity for businesses operating in the 21st century. Since the advent of the digital era, businesses who don’t adapt to the online are easily left behind. These include not only social media platforms, but online platforms like LinkedIn and Shopify that can boost their business.

Facebook Messenger Video Calls are also a great tool for organizing businesses. During a time where physical distancing is king, these online video calls are a great way to check up on employees. They can also be used as make-shit conferences in the absence of meeting rooms, and are just as functional as an actual meeting. It can be argued that it’s more efficient even, as it disposes the need of traveling to a meeting venue and renting out a conference room.

It’s also not limited to within an organization too. Facebook Messenger Video Calls can be used to set up meetings with clients, or get in touch with other businesses. Face-to-face communications open a much more conducive environment that is more open for negotiations, unlike emails which are succinct and most of the time, straightforward.

And with more younger people entering the workforce, it makes sense to make the shift into the era of video calls. Businesses always have to be on the next big thing if they want to stay ahead of the competition. It can also be a great way to utilize younger members of the organization to directly engage with customer needs.

How Facebook Messenger Video Calls

But video calls can only take you so far. It has its limitations, and these limitations can vary not only to Facebook Messenger Video Calls, but to other platforms as well. With each benefit, it also has its downsides such as being subject to camera quality, internet connectivity, and platform support.

The Role of AI in Video Calls

As technology evolves, video calls are only getting better and better. Before Facebook Messenger Video Calls became an option for business calls, there are already a number of video conferencing apps like Zoom and Skype. These apps have transformed personal face-to-face video calls into online corporate conferences that bring employees together in real time. And with how online platform are booming, it’s only natural that features adapt and evolve to the needs of consumers.

One of the innovations in this aspect is the integration of Artificial Intelligence or AI in video call technology. AI has proven to be very effective in various sectors such as Marketing and Sales. Recent advancements in the technology help improve user experience and cut down on time-consuming tasks through automation.

Below are some of the examples how AI is changing video calls:

Noise suppression

Ambient noise is unavoidable, unless you work in a secluded and shut-off environment. There will always be noise, whether its from an electric fan or your feet shuffling in your chair. AI is able to clean up the noise input before transmitting it in your calls and assure that your colleagues or your clients will only hear your voice and nothing else.

Hi-res video calls

The quality of a video call often depends on what video codec is being used by the platform. Choosing the best one with the proper parameters will naturally improve the quality of the video call. But platform video codecs are often set and users are forced to settle with the current video quality. But with AI, the quality of the call can be greatly improved by adjusting the right video codec based on the quality requirements and what the end-user’s network can allow. This way, Facebook Messenger Video Calls as well as other platforms quality can be improved for the better.

Natural language processing

This feature is relatively new in the video conferencing applications. It allows AI to takes virtual notes of meetings, transcribe conference audio, and list down important points. Also, it can allow translation of conversations in different languages. And this feature can also be integrated with virtual assistant or chatbots that can enable them to join and leave meetings with a voice command.

Video optimization

Video calls with better resolution aside, AI can also help fix inconsistencies in videos such as lighting and color issues. By automatically finding these issues, it can take the necessary steps to correct them by adjusting light balance, focus, and other details. Other features can include gaze correction and even background modification to emulate a more professional environment.

In addition, AI can also detect and shift the focus onto the person who is speaking. This can help audiences recognize speakers during online conferences and ensure full attention to the speakers.

The Role of AI in Consumer Connections

Apart from shaping video calls as we know it, AI has also helped chatbot technology reach new heights. Chatbots are no longer mere question-and-answer machines; with AI, chatbots are able to engage in conversation, improve user interaction, and many more. And what’s more is that this type of technology is now accessible more than ever, with the rise of online messaging platforms like Facebook Messenger.

How Facebook Messenger Video Calls

And this widespread accessibility across platforms is what makes it attractive for businesses, especially the ones who are still transitioning online. Tech reports show that by 2020, 80 percent of businesses will want to have their own chatbot. So far, a majority of online companies already do. Brands can easily reach out to their customers online to provide better customer service and maintain after-sales support. AI chatbots in particular offer a unique user experience with the use of personalized responses tailored to user questions and interests.

In addition, chatbots are also cheaper and cost less to maintain compared to human representatives. With smart chatbots, businesses can ensure 24/7 conversational AI support within arms’ reach. 

Assemble your own Chatbot today!

With the shift towards the digital environment, Facebook Messenger Video Calls will have to adopt the use of AI sooner or later. Current times make it hard for organizations to streamline tasks like transcribing the minutes of a meeting. AI can help in this demand as to cut down on laborious tasks through automation. Consumer needs are always changing, so businesses must always adapt to these changes in order to stay ahead. This is also true for chatbot technology; it’s never too late to get your own.

If you’re wondering where to begin, Herobot has the right solution for you. You can create your own AI-ready chatbot with the most advanced tools in chatbot development software. Our talented crew will help guide you through the process to make sure that when you build with us, you build it right.

Ready to get started? Check out our website at herobot.app for more details.

Benefits of a Customer Service Chatbot to Digital Marketing

customer service chatbot

A customer service chatbot is a software program that allows conversation between the customer and the company. It utilizes instant messaging to send an inquiry and to respond as well. Artificial intelligence fuels this software. Customer service chatbot is often integrated into company websites and social media applications that feature messaging. However, there are still companies that hire humans to provide customer support. They have not heard of the countless benefits that a customer service chatbot brings to the company.

High customer satisfaction is one of the many goals of a company. It is a very important deciding factor to improve and manage the products or service of a business. Higher customer satisfaction results in customer loyalty and devotion. It is advantageous against competition. Many companies are offering the same products and services. Having a proof of customer satisfaction appeals to other potential customers.

customer service chatbot

How Customer Service Chatbot helps

Additionally, satisfied customers spread positive word of mouth to their friends and families. Customer satisfaction is not only about repurchases. It is also about acquiring new customers. According to research, 73% of customers say customers have satisfaction when the company values their time. Thus, customer satisfaction is all about providing efficient customer service. Companies are continuously improving and investing in customer service support. The latest trend in providing customer support today is a customer service chatbot.

Top benefits of a customer service chatbot

Saves money and human resources

Many companies are neglecting the idea of customer service chatbot. The main reason for this negligence is monetary. On the contrary, it is more cost-effective to use than human resources. There is no need to hire more employees to provide customer support. Since humans cannot work 24 hours a day, companies need two to three sets of staff. Three sets of employees mean higher operational costs for their needs.

Meanwhile, with the use of a customer service chatbot, there is no need to hire people to do night shifts. Employees, on the other hand, can increase productivity. The basic role like answering simple questions is now the job for the chatbot. So, it allows employees to focus on more important aspects of their job. This aid not only saves money but also increases job satisfaction of employees.

24/7 availability of customer support

Customers’ needs are unpredictable. Any time of the day or night, a customer can ask a question about the company’s services. Their needs may arise even after office hours. However, queries during this time should not be neglected. It can cause dissatisfaction on the part of the customer. Problems may also arise when their question or issue is not addressed immediately. That is why there should always be an available person to answer these questions. But, adding a support team working at the wee hours is costly for a company.

Luckily, a customer service chatbot is less costly and does not tire. It can work 24 hours a day without decreasing its efficiency. They can respond anytime of the day or night. There is no need for customers to wait for a long time to get their much-needed answers. As a result, they would feel that their time is valued by the company. Thus, making them loyal supporters and satisfied customers.

Provides instant responses

As problems may arise anytime, chatbots are ready to give quick solutions. Being on hold for a long time can cost the company its customers. People in the modern world get everything in an instant. That is why waiting time is not their favorite thing in the world. They want instant responses to their queries. Answers should not only be instant but relevant. A customer service chatbot may not provide a 100% relevant answer to a question. But, it can reduce frustration on the part of the customer.

While waiting for a human resource who can thoroughly answer the question, the chatbot can fill in for the mean time. An initial response of a chatbot is better than receiving nothing at all. It is better to give an instant solution that partly solves the problem than to make them wait. A chatbot can at least buy time for a human agent to focus on the more critical aspect of the solution to the customer’s problems.

Performs consistently and accurately

Since it is by artificial intelligence, a customer service chatbot gives efficient responses. It can perform repetitive tasks without reducing accuracy. Human agents may get to a point saturation on their job. Instances like this happen when there is nothing new on the job that they are doing. Answering frequently asked questions every day can put them in this state. Reaching this point may decrease their efficiency.

But, this cannot happen to a customer service chatbot. It does not need a break from all the workload. A chatbot also does not get saturated about its job even if it is repetitive. It performs all action at the same level of efficiency and accuracy even if it is repetitive. In fact, they are intentionally performing tasks like these.

customer service chatbot

Decreases customer frustration

Problems that may arise from the company’s services and products are often the same for one customer and another. But, customers have different versions of their problems. Thus, they demand a version of the solution personalized to their problem. Interactive voice response (IVR) systems during phone calls do not provide this kind of response. IVR systems are programs that give the same response and options that customers do not favor for.

Sometimes, customers do not know which department should their question be addressed to. Reaching a wrong department results in customer frustration. With the help of a chatbot, a customer need not be directed to a department. In cases they really want to talk to a person, they may do so. Customers will be connected to a department with the help of chatbot. Since a customer service chatbot can gather data accurately, it will also route a customer to the appropriate department. This way, time and resources are saved while customers are also receiving personalized responses.

Reduces customer anxiety

Faulty IVR systems are not the only cause of stress for a customer. There are customers who get anxious when talking to a human agent about their issue. Some customers are not confident enough talking to strangers about their concerns in the company’s services. A customer service chatbot is often preferred by people who experience anxiety.

Through chatbots, they need not be transferred from one department to another. The instant response and solution that the chatbot provides lessens their emotional stress. For these people, the issue they are raising is stressful enough already. A response that can cause them more stress is the last thing they want to get.

Improves self service

Some people are more comfortable solving their problems on their own. There are just customers who do not believe that a chatbot knows what is best for their issue. But, they still need a chatbot to provide them options. A customer service chatbot can instruct customers without the help of a human agent. After gathering information about the problem of the customer, relevant solutions are provided by the chatbot. This feature gives the customer an option to fix the issue by their own means. Chatbots are providing possible solutions but also give the customer a chance to do it on their own.

Versatile in terms of language

Customers of a global company vary in languages that they use. Inquiries and problems may arise from different parts of the world. Thus, it requires a globally renowned company to hire multilingual customer support staff. But, it is difficult and costly to do so. Luckily, a customer service chatbot can work with several languages. Since it is run by an AI, it will not take the chatbot years to learn a language. Also, chatbots can detect accurate intents of the customers. While it is not comparable to a person who is fluent in a foreign language, it can reduce the costs of the company on hiring more multilingual staff.

Gathers accurate data

Part of providing customer support is gathering data to improve services. Problems that the customers experience contributes to enhancing and developing new services and products. But, a human agent cannot recall an entire conversation thoroughly. Details from a problem and the provided solution may not be accurate if the only reference is the memory of a person. With no offense intended, a person’s memory is not entirely reliable. Some details may be left out or interpreted with bias.

Use Herobot now!

On the other hand, a customer service chatbot is more reliable. It records the data from the conversation accurately. There are also chatbots that are programmed to provide data analytics from the recorded conversations. This data is more accurate to rely on, especially during company decision making.

customer service chatbot

In today’s industry, artificial intelligence is a tool for an automated workflow. Companies invest in AIs to improve services. A customer service chatbot is a great investment for a company. Herobot is one of the many companies in the business world that creates customer service chatbot. Visit their page at https://herobot.app/  to learn more about them.

Tips to Create the Best Facebook Messenger Bots

best facebook messenger bots

The growth of messaging bots has enabled several groups of people with the right skills to build a bot. They made use of these bots as an item for sale. They even had customizable bots that are for specific businesses. With the number of bots available online, what do you need to have the best Facebook Messenger bots? To have the best Facebook Messenger bot, you must first have an idea of chatbots. You must know its benefits and disadvantages, and the things you need to develop one.

Before identifying the things you need to have the best Facebook Messenger bots, you must first know some things about chatbots.

best facebook messenger bots

Why do you need the best Facebook Messenger chatbot?

According to Cooper, a chatbot is an automated messaging software that uses AI. It helps to communicate with people by answering their queries. It assists in providing high-level customer service, making customers satisfied. A Facebook Messenger chatbot is made for the Facebook application. It is a strategy for business owners to use Facebook Messenger to communicate with their customers.

Moreover, Facebook Messenger bots would change the way that businesses work. From the customer service, sales, and marketing. Facebook Messenger Bots provide a connection to the store and its consumers. It is useful even without a human-to-human interaction. Moreover, it allows the data collection needed to create new offers for their customers. Thus, you will need an AI to keep up with the changes brought by technology.

How can AI boost your business?

Facebook Messenger bot may not always apply to every business. But, with the emergence of the internet and technology, organizations would need to adapt. If not Facebook Messenger bots, innovation would still be one of the best strategies that customers will ask of you

So, what are the things that Facebook Messenger bot can provide your business?

Better Customer Service

There are different types of customers that you can encounter when you have a business. If you have a short temper and find some people frustrating, then a chatbot would be very useful. A chatbot will allow you to communicate with your customers in the best possible way. Your chatbot can recommend some questions for your customers so they won’t have to type their inquiries. In that way, your chatbot can easily understand. Your customers won’t have the burden of thinking the right words to ask.

Encourage more customers

Having the convenience to communicate with your Facebook page can allow more customers to become satisfied. With that, they can share with others their experience. Thus, allowing more curious customers to try and look into your business. When you get to encourage more people, it increases the chances of your brand to grow across the Facebook community.

Direct communication with customers

According to Cooper, people would more likely open a Facebook message than a marketing email. Facebook Messenger has become an alternative for email, which allowed better marketing strategies. Facebook Messenger chatbots provide your customers with quick answers that they want in a business.

Save Time and Money

With Facebook Messenger bots, you can do your work without bothering to reply to every query your business receives. With chatbots, you can prepare a response to every common question in the most consistent way. Furthermore, it saves you money to buy a bot rather than apply for the creation of your business’ mobile application.

Reduces Workload

If you own a large company that employs several people with expertise in customer service, chatbots can help you. As Lloyd (2020) stated, bots allow your staff to focus on more relevant and complicated issues. With bots, you can sleep and let them respond to the messages you receive late at night. You can maintain your page’s activity 24/7, which leaves a great impression on your customers.

best facebook messenger bots

Above are only some tips on how you can boost your business in the market with Facebook Messenger bots. So, what do you need to have the best Facebook Messenger bot?

Tips to have the best Facebook Messenger bot

Have minimal texts.

Simplicity is key. Having minimal texts that are straight to the point is an effective way to satisfy your customers with your chatbot. They want to talk to a human or machine that gives them the exact answer they want. Like the regular messaging app, the interaction of chatbot and customer must seem conversational. Thus, you might want to set limits with the messages on your chatbot.

Use emojis and short messages.

Using emails has the aura the makes you feel like you need to be formal with your conversations. With messaging apps, you can make your customers feel like conversing with a friend. It is possible with the help of emojis and short messages. Emojis and small messages do not make the conversation boring. As you adapt to the growth of technology, you know that people are much more interested in interactive things. So, as much as possible, make the conversation interactive and not too formal.

Provide an unsubscription option

Have you ever received messages that kept notifying you without you knowing how to stop it? Then chatbots can be like that sometimes. Since they get your data and have seen your interest in the business, they can notify you of any new offers. So, to have the best Facebook Messenger bots, you should allow your customers to unsubscribe from receiving messages.

There are a lot more tips to have the best Facebook Messenger bots for your business. Learn to identify what you would want as a customer then apply it to your business’ chatbot. In this way, you realize what your customers would think of the service you provide.

What are the bot-building platforms?

Odus.ai

Odus.ai is a platform that tries to make the bot appear as if a person is speaking. It allows you to communicate on other apps and use it, not only on the Facebook Messenger app. You could connect it with Shopify, where customers can choose products and move on with payment.

ManyChat

ManyChat is a platform that claims to create a bot in two minutes. It offers several features, like generating message automation that sends the exact message. It also converts commenters as a bot subscriber and many more. They can provide free bot but with their watermark. If you are low on budget, you can make use of it in the meantime.

Chatfuel

Like the points of ManyChat is another popular platform, the Chatfuel. It offers a free version for 1k subscribers but would need payment if you would want a better feature. It also helps you get customer insights with the segments it offers.

These three are some of the platforms available online. When you’re low on budget, some platforms can work for your business in the meantime. Otherwise, you can look into the platform with the best feature to highlight your business. Thus, this will be helpful to make sure that you get the best Facebook Messenger bot.

best facebook messenger bots

Herobot

If you are looking for a nifty way to create the best Facebook Messenger bots without any hassle, look up to Herobot. Herobot is a chatbot building platform that helps its users easily navigate whichever process they want. Also, Herobot offers different subscriptions that is budget-friendly and worth it. It also has various that you can choose from depending on your line of business.

Interested? Visit our website and start creating the best Facebook Messenger bots for your business.

Revamping Restaurant Industry with Chatbot Software

chatbot software

It is no surprise how chatbot software is dominating almost every industry in the economy. With its many benefits to consumers and brands, chatbot software has easily gained a reputation in the online world. Digital savvy businesses are continuously taking a step forward to provide the consumers with a level-up experience and convert more sales. Today, even the restaurant industry is leaping to this new era of technology. 

Why chatbot software playing a key role in the restaurant industry? Being traditionally behind the curve of the online world, this industry has been slow in incorporating the latest technology trends in their online marketing strategy. Some are lucky enough to have the seats fully booked through word of mouth and savory tasting food however, some are failed to do so. This is where chatbots step in, to fill this loophole and help these restaurants in paving their way to success.

chatbot software

How Chatbot Software is Paving the Way to Your Restaurant’s Success

How can chatbot software help? Can they be used to book the table? Take customer orders? Create menu suggestions? You won’t believe this but, yes. The answer is yes. It may be too good to be true but chatbot software is playing a vital role to help your business conquer its way up. But before you set up your chatbot software with your website and social media accounts, you need to plan out first how exactly will you be using chatbots. Identify the goals, mission, and problems and create a strategic plan. 

More so, to give you a clear idea, here is how chatbot software can help you grow your business:  

Cater reservation services 

Managing and serving customers is a very time-consuming task. Let alone if it is peak season and customer orders keep coming in and out of your online platform. Human errors can happen anytime. Thus, it means that the wrong order might happen from time to time and will result in two not so good things — customer complaints and losses on your business. 

Through the help of chatbot software deployed on your website, social media accounts, phone, and other possible platforms, you can eliminate and prevent these human errors from damaging your brand image and elevate your customer’s experience. Chatbot software can help you interact with customers quickly and guarantees that the order is 100% correct. 

Enhance table service

Many of us have experienced asking or ordering something from a waiter/ waitress and the unknowingly forgot about it. These inevitable human lapses usually happen and it is a common problem in your restaurants. But with chatbots, it can be ensured that your customer’s order is served promptly. It will leave a good experience for your customers and will surely give a good rate to your brand.

Use to promote special deals and offers

Chatbots are so wise that it can gather customer’s email addresses and can send push notifications. This means that chatbots are not only streamlining your customer service but also your marketing strategies. Chatbot software can remember all regular customers (which the human counterpart cannot) and send them messages to encourage these regular customers to come back. They can send offers and special promotions via different online platforms like Facebook Messenger, email, text message, etc. 

Can create a personalized food recommendations

The ability to remember your customer’s favorite foods out of your menu makes them feel special and valued. Chatbots can create a personalized food recommendation by understanding what your customers want is an ultimate marketing tool. It can be a better and faster solution than instructing your employees to know them inside and out of your menu to be able to make such recommendations. Chatbot software brilliantly collects past purchase transactions and gather this data to know the likes of the customers. More so, it uses these data to recommend the right drink or sides that would perfectly match their orders.  

Streamline delivery and takeaway process

Delivery or take away procedures in most restaurants have complicated processes that customers are tired of. Fortunately, chatbots can simplify the order process even for delivery and takeout orders. Chatbots are a multitasker. They can handle orders while chitchatting with your customers making it less hassle and more convenient for your customers. 

Gathers and follow up customer feedback

Getting good reviews is crucial in making your business grow. It is like a word of mouth that can be seen online. For modern consumers, reviews are very important. Sites like trip advisor and yelp have a wide variety of restaurants and places to visits. Along with this restaurant’s page are reviews from previous customers. If your restaurant’s page has good reviews, it will most likely invite more customers.

chatbot software

However, the hard thing is following up with a single customer to leave a review of your restaurant is time extensive tasks. One of the finest things that chatbot can offer is its ability to send automated reminders from customers who have checked-in in your diner. More so, they can ask permission for the user’s email to use it for email marketing purposes. 

Saves both employee and customer’s time

One of the biggest fear in the emergence of the chatbot is that it may cause unemployment to people since it can replace them in their jobs. But this was just a popular myth circling. On the contrary, it helps employees to save their time for more complicated tasks. Instead of suffering from overloaded work, an employee can enjoy doing their work without the simple tasks that take time. Chatbots can do basic tasks such as answering simple queries, scheduling and plotting the reservation of customers, collating information about the customers, and the like. 

On the other hand, customers are fonder of chatbot software because it is easy to talk with and makes transactions simple. 

Increase customer retention

Customers feel valued when their needs are catered rapidly. Also, modern customers are more likely to support your diner when you have great customer service and food to dine. Chatbot software engages with your target consumers, guide them in their searches, and share your menu and pricing information and offers friendly conversation. All of these things build affinity with potential customers and helps in converting sales.  

Maximizing Chatbots: Bring New Service to the Table

Finding the Nearest Store

Your customers are too busy with their daily life routine that looking for the nearest resto near them needs to be less nitty-gritty. With the usage of chatbot software, a single click could easily lead their way to the nearest diner. It can even send a map to guide customers. It is less hassle for customers who have a scheduled round the clock. And if a person will be meeting someone in your restaurant, they can easily send the direction to them. 

Reordering your all-time favorite menu

Ordinarily, you need to be in a coffee shop every day and encounter the same crew for them to be familiarized with you and your order. It takes time for a human to remember your favorite menu. But with a chatbot, single order or two would be enough to save the data. The next time you will order, all you have to do is to say that you want to order your all-time favorite and boom! Your order is now preparing. 

Buying and sending out surprises

Is there a special occasion you do not want to miss but you are too busy at work? Send your loved ones gifts and surprises during a special celebration in just a click. Through chatbot operated order transactions, you can offer this kind of promo to customers. It will surely hit the ball every time because it is very convenient. 

Build Your Restaurant Chatbot with Herobot!  

From a business point of view, it is no brainer that chatbot software is indeed a winning masterpiece for your brand. It can help you with your marketing, customer service, and sales conversion in many ways. It is also becoming popular with consumers. The research found that 69% of consumers prefer to use chatbots and that brands with chatbots increase brand reliability for them. 

In this fastly changing world, market trends have been continuously curving from one platform to another. As business owners, you need to help your brand in keeping up with the curve. Your brand needs to have a voice in the digital space otherwise, it will create losses on your end. In the same manner, integrating chatbots with your present social media accounts and website will help a lot in increasing your sales and customer retention. 

chatbot software

In today’s business world where competition is tough, it is best to stay on the trend to avoid being left behind. Chatbots are one of the powerful tools to help your business grow. There are many types and ways to program chatbots, with Herobot, we can help you design the best chatbot according to your needs. Whether it be a multitasking chatbot that can take orders or multipurpose chatbots that is flexible for both sales, marketing, and customer service, we can make it for you. Visit our website today to know more! 

Monkey Website Chatbots in Mental Health Awareness

monkey website

There are a lot of reasons why people are experiencing mental health problems around the world. Anxiety about peer pressure along with other issues arises along with the fear of shuttering job security and individual safety. Such strong emotions can be overwhelming and too much to handle for many. Due to this factor, experts noted that it has resulted in an increasing number of mental health issues. Good thing, our technology have monkey website chatbots that serve as an instrument to reach those who need someone to talk.

How did online chatbots become a new “leap” in mental health awareness? Basically, chatbots are conversational AI that is programmed based on a certain purpose to communicate with people. It is widely used in the eCommerce and has been continuing booming to improve customer service.


Why Use Monkey Website Chatbots in Healthcare?

Monkey website chatbots or conversational AI are making waves in the field of the healthcare industry. The healthcare profession is very in demand because there is an increasing number of people who need medical attention. No physical injuries have easily healed on its own without medical assistance. No infections have been healed without operation. Likewise, no mental health issue has been resolved without healthcare assistance.

There are approximately seven billion people on the whole planet and a big part of this population needs healthcare assistance. More so, with the increasing rate of suicide in today’s world, technology cannot prevent but intervene to lower the rate of the said case. Here are some of the advantages of chatbots in the health protection industry.

 Useful tools to provide information to patients

Nowadays, information is easily available online and people are hungry for new learnings as well. Chatbots can be an effective source of accurate information. More so, it can save the inquirer’s time to answer medical-related questions. Generic questions like information about the prescription of drugs and the like can be answered by online chatbots.

Aids the Shortfall in qualified professionals

Wholly, there is a global shortage of healthcare professionals to take care of patients who need treatment. With the assistance of chatbots, basic or simple medical inquiries doesn’t have to be brought in clinics or hospital. Thus, it can be done online effectively.

Enhance the brand identity of healthcare institutions

Because of chatbot’s rapid response, customers are giving positive responses to the customer service of healthcare institutions employing chatbots. More so, it can be contacted round the clock and just one click away so it is very convenient.

Can gather feedback from patients

Just like how chatbots can be used in the marketing field and e-commerce, it can also be a great channel to get feedback or reviews from clients. Learn the points that your clinic needs to improve. Do you have proper after treatment service? Are your customers happy with the services? Did the treatment work nicely to your customers? There are tons of things you need to know and with monkey website chatbots you can easily gather information.

Remind patients of important healthcare to-dos

One of the best abilities of medical chatbots is that it can create personalized reminders for patients. They are like an alarm clock that send patients messages to let them know that it is time to take medicine. If the patient has an incoming appointment with a doctor, it can also remind the person concerned. Moreover, it can monitor the patient’s health parameters.

Appointment setter

Amazingly, chatbots have the ability to schedule an appointment with doctors. Furthermore, they can find the nearest pharmacy, clinic, or hospital that you may visit depending on your needs.

Monkey Website in the Health & Wellness Industry

It is no secret that monkey website chatbots have been integrated into different industries. Because of its proven advantages, it has been incorporated in different fields like eCommerce, B2B, B2C, education, events, financial services, hospitality industry, health, and many more. 

Here’s how chatbots are used in healthcare industry:

Your Dr. Chatbot

Some health services provider websites have a chatbot that is programmed to have wide knowledge in the field of medicine. Just ping your inquiry, how you are feeling and this monkey website will give you advice and tips on what to do. Whether it be a first aid process, home remedy, or if you need to be diagnosed by a physician, it will let you know. Not only that you can get simple medical tips easily but can also save you time and money.

Your fitness tracker

Get rid of those monitoring graphs. Chatbots can now be your fitness tracker. Recording of a person’s heart beat or number of steps taken for a walk, all these can be monitored by chatbot accurately.

Your source of motivation

It also sends motivational messages, reminds you to rest, and even send fitness videos or tutorial guides. The objective is to allow you to do other things than work or study. You are a person who needs to take a break from time to time.

Your “alarm clock” 

Monkey Website can remind you when it is time to drink your medicine. Tell the bots when you should be taking your medicine and it will send you a message to remind you. It even sends a photo of the kind of pill you have to take.  

Your friendly bot

A monkey website can be your friend in this lonely world. When you feel alone, just hit the message button and talk to a chatbot. Sometimes, it is better to talk about your problems with chatbots than dealing with a toxic society.

Chatbots in Support Suicide Prevention

The benefits of monkey website in the healthcare industry are undeniably helpful to both health professionals and patients. Taking further, it has become a new hope for the industry to extend help to those who are suffering from anxiety and depression. Today, there are chatbots that talk with people suffering from mental health issues. Because it is round the clock available and easy to reach, it is very effective. It is also paving the way for non-traditional psychiatric treatment. Because the patient knows that he is talking to someone anonymous, it helps him to willingly open up her thoughts without being afraid of judgments.

In 2018, Lifeline, which is a non-profit organization that supports and provides suicide prevention services and mental health assistance, launched its first-ever chatbot. This monkey website is in partnership with Twitter. It was called #BeALifelineDirectMessageChatbot and aims to easily start a conversation with a person or family who is at risk or battling anxiety and other mental health issues.

Meeting People Where They Are

Almost everyone, if not all, is present in social media. This is one of the reasons why suicide prevention chatbots are important to be present in the digital space. Studies have shown that there is a high percentage of youth ages 13 to 24 years old who commit suicide. More so, the suicide rate has increased at an alarming rate for the last 10 years.

monkey website

Because of this alarming issue, one of the solutions that they saw is to reach young people who are suffering from mental health problems. And the most frequent place where these youngsters are on social media. With monkey website chatbots connected to social media, it will be easy for anyone to message it.

Start the change with monkey website

Monkey website chatbots are paving its way in different industries. With its continuous growth and shown flexibility, it has proven that regardless of the industry and need, chatbots can be helpful. Today, it is now starting to change the norm in terms of healthcare treatment and diagnosis. With its own intelligence and the convenience that it offers, chatbots can even save lives. Do you want to build your own chatbot for your health and wellness business?

Enquire now at herobot.app, the leading chatbot programming company that offers multiple features to help your business create an effective marketing and customer service strategy. We have years of experience in building chatbots for different types of industries. With our topnotch services and a team of excellent professionals, we can surely help your business grow. Let your business grow with Herobot!

How Message Bots Revolutionalized The 20th Century

message bots

Now that we are in the era of technological advances, everything seems to get easier and better than before. The Internet has given us a lot of opportunities online, opening the gates of endless success. Different industries are now taking advantage of the surge. They use the benefits of artificial intelligence through message bots as a medium of their online businesses. May it is in healthcare, food, clothing, or car booking, message bots are technically everywhere.

Growing your business means gaining more customers. These customers are very demanding and attention-seekers. They want to be taken seriously and be your utmost priority. As customers discover the deepest corners of the Internet and become more active online, message bot becomes a crucial part of eCommerce. But how are these conversational bots crucial in eCommerce?

message bots

What is a message bot?

Also known as a chatbot, a message bot is computer software that simulates conversations and mimics human-like actions. They store conversational data from previous conversations and use it for future interactions. It is amazing how artificial intelligence allowed businesses to leverage the low-end and broad technology to gain more customer engagements.

Messaging is the heart of every mobile experience that’s why message bots are well suited for mobile users. Initially, they are less functional that the first time they were introduced online. Gone are the days where they only collect user’s phone numbers or email addresses. Developers have found a new way to integrate artificial intelligence to simple chat conversations and customer support. Now, message bots are setting a new definition of technological success.

Why is it important in e-commerce business?

Message bots have set a new and exquisite standard of marketing. Many businesses, whether big or small brands, prefer to use automated messages to assist customer’s queries. But what do these entrepreneurs see in using message bots as their number one marketing tool? Here are some of the reasons:

Message bots are highly drugged email marketers.

Are you using email marketing to gain a wider network of customers? Imagine if you make an email that automatically responds to users to answer queries. Message bots are both automatic and personalized so that users on the other end won’t think they are talking to bots. They are like emails, drugged with steroids, and thinking on their own. If there will be someone who responds to users on-set, you have a higher chance of successful customer gain.

Message bots upsell and cross-sell.

The e-commerce industry is a very competitive race. You are lucky enough to get customers who will patronize your brand.  Chatbots are necessarily more potent communication mediums. You are probably wondering how these message bots can upsell customer’s purchase and cross-sell if necessary. These bots provide personalized product tips and suggestions that will persuade your customers to buy a more expensive product. Using bots is a great way of boosting your sales as they guide your customer on their shopping journey. You may think that they are far much better than those sales ladies on traditional brick and mortar stores.

Message bots reduce operational costs.

As mentioned above, customers are very demanding and attention-seekers. These customers hate late responses that usually take a few hours. However, message bots change the usual gameplay. Bots are available 24 hours a day, 7 days a week, and 365 days a year. Technically, there would be no room for late responses. They can solve and answer customer’s queries and even repetitive questions with no fail. More complex queries will be then left for human service agents, helping an increase in agents’ productivity.

Things To Consider When Building A Message Bot

1. Identify qualified business problems your bots can solve.

Before creating your chatbot for your business, make sure to identify how it can help you. Identify how it can lessen the load in customer support and minimize the use of human agents. Think of questions your bot can answer and tasks your bot can do so that it only deals with the people it can help.

2. Identify your primary use cases.

Uses of message bots are limitless. It is so broad that sometimes, misuse can lead you off-rails. Try to start from specific use cases depending on your industry or functions. This can keep your bots on track and avoid conflicts. Use cases with a specific focus as easier to test, use, and modify. They are more likely to be successful compared to bots with broader applications.

message bots

3. Consider your users.

It seems so natural to consider who will be your users, yet, they are always overlooked. Keeping in mind who are likely to use your bots is essential as it will help you build a more human-like engagement. Designing a user-friendly chatbot will avoid possible conflicts for your business.

4. Use a good dialog engine.

Using a good dialog engine when creating a chatbot is very important to avoid frustrated users. This will determine how good your bots can be.

Uses Of AI In Other Industries

Different industries are taking advantage of the benefits of message bot usage aside form e-commerce. However, these bots can vary in different industries depending on their effectiveness. Here are some of the industries that benefit greatly from using message bots.

Healthcare

Innovations in science and technology greatly benefit the medical field. Chatbots are now very essential for patients to book consultation appointments, medication intake reminders, prescription refills, and even meal plans. Message bots with advanced artificial intelligence can even monitor a patient’s health vitals, make diagnoses, and give medical tips and advice.

Finance

Now that people are giving value to their hard work and investments, bank savings are very in demand. Nowadays, banks utilize chatbots so that users can check their current account balance, make money transfer from one bank to another, and even calculate taxes real-time.

HR Recruitment

Recruitment agency chatbots can now automate candidate evaluation for a certain position. Most companies are now using this trend to process job applications and assess if a candidate fits for the job or not.

Real Estate

Now that real estate is booming, a lot of home seekers and apartment hunters are using the benefits of message bots. These chatbots help gather customer’s needs and preferences to offer more personalized suggestions or recommendations. Most of these bots can answer repetitive and common questions. Through this, they can help real-estate agents of brokers spend less time answering questions.

Travel and Tourism

Most of the travel agencies use chatbots to assist their customers. These bots can help travelers buy tickets, book a flight, reserve a hotel, and even have discounts or best deals. They are also handy and helpful as these bots inform users about weather forecasts and best travel destinations.

Challenges Message Bots May Face

Because of numerous technological innovations, chatbots or message bots stabilized their place in the market. But no matter how great and approachable a message bot can be, there may be challenges that might come along the way. They are just sets of binary numbers that need to be taken care of. Below are some of the most common:

1. Message Interpretation

One of the most common challenges when it comes to customer support is the bot’s ability to understand and interpret the user’s intent. Users have different ways of sending messages, may it be long, short, colloquial, or hazy. Advanced artificial intelligence is necessary for bots to be able to understand the message clearly from keywords, as much as possible.

message bots

2. Natural Language Processing

Natural Language Processing or NLP has limits and it is a big challenge when you customize and make adjustments for your bot’s behavior. NLP is the backbone of chatbots and making mistakes while programming could make miscommunication.

3. Style of Chatbot

Customers will hate it if they found out that they are talking to machines, especially if it’s about product complaints. They want affectionate interactions, more human-like. This means chatbots must act like humans.

4. Chatbot’s Personalization

Personalization simply keeps your user history intact. Since bots should save data from previous conversations for future interactions, users became more engaged. If a user is more engaged, it will keep him happy throughout the whole conversation. But the problem will arise from adapting appropriately to the user.

Revolutionize Yourself With Herobot

Science and technology are very revolutionary. Each year, innovations are being introduced, shaping new ways of lifestyle for humans. Now that message bots have just begun to revolutionize the 20th century, a deeper definition of success is yet to come. These bots put brands at the frontline of customers that are ready to buy. Using the best and finest bot mobiles is a great advantage.

If you haven’t used any bots for your business then now’s the time. We have the best solution for you that offers the most sophisticated mobile bot for your enterprise –the Herobot App. Using the most advanced tools available and best professional crews, you will be able to have the best customer engagements and enormous brand growth from chatbots offered by Herobot App. Check out more offers and great opportunities for your business at Herobot.app now.

Conversational AI: How Does It Work for Development?

conversational ai

Almost all people across the globe use different messaging platforms on the internet. This helps them connect with their family and friends on a regular basis. So, speech-based and communication technologies are transforming standard online applications. Meanwhile, the emerging platforms are turning into better means of communication. AI has many programs that you can compare to the human-level. However, Conversational AI also has characteristics that a simple human cannot do.

When it comes to AI, machine learning comes first in anyone’s mind. But, the truth is that it provides a completely different feature. It does not only pose as a data-analysis machine. This is important for large companies to recognize as it will help them in business.

conversational AI

Despite its popularity, conversational AI also experiences some difficulties. It demands more complex technology to counteract. Its programs have to catch pace with what is standard. Also, you can engage in confidential private data that chatbot can loot. Anyone must develop Conversational AI with safety in mind. This is to preserve the confidentiality of user information. Meanwhile, teaching your bot about certain possibilities will help. It guarantees advanced technologies to produce greater experience.

How does Conversational AI works?

Conversational AI involves and operates in a conceptual conversation through additional AI algorithms and natural language processing (NLP). It incorporates complex technologies. Also, some of them are speech to text, machine learning, intent domain analysis, and text to expression. Meanwhile, there is also user authentication and natural language comprehension. Below is an outline of the mentioned essential aspects:

Automatic speech recognition (ASR) or Natural Language Understanding (NLU)

Automatic speech recognition (ASR) is what we use to convert speech to text. Meanwhile, the Natural Language Comprehension (NLU) framework collects elements and extra-linguistic details. Its outcome sustains the load structure in an organized sequence with contextual definitions.

Task Prediction Module

The task prediction module specifies the purpose of the user and the related field to cover in the task-related feature (particularly grocery store, shipping address, etc.).

Dialog control module

This manages conversation monitoring, records the structure of the conversations. It also chooses the rational modifications necessary to create the dialogue authentically. This part has to succeed when engaging with human gestures, different users, and various interactions.

Natural Language Generation or Text-to-Speech

The Natural Language Generation (NLG) process produces a reply message that translates into speech. This is all with the help of the Text-to-Speech (TTS) program. Most of these devices focus on various neural networks and maintain or connect with two datasets.

  • User style and context status: this dataset preserves system knowledge for each user, which includes objectives, dialogue records, and the recent state of the conversation and its meaning.
  • Knowledgebase: This is basically the nature of being and the existence of ideas and their relationships that enable them to evaluate the correct job and site along with the answer questions.

Dialog experts

These experts are aligned with a particular job and produce an organized description of the succeeding response in the dialogue. Using the level of the conversation each expert shall perform steps relevant to the job if convenient. This can be, for instance, submitting a purchase application to an online shop or handling a household sensor.

conversational ai

Difference of Conversational AI

It is crucial to highlight how substantial the conversational AI and chatbot sector is rising. There’s a huge distinction between a wholly conversational perspective and a chatbot. First of all, there are two kinds of chatbots, AI-driven, rules-driven. Rules-based chatbots implement a set protocol.

Meanwhile, AI-driven chatbots employ NLP (natural language processing) and machine learning to interpret what the user is searching for. AI-driven chatbots are more engaging. Also, there will be a lot of users who will say that this is actual conversational AI. Let us discuss more of these two ideas.

  • Conversational AI is built from Cognitive Architecture, AGI-oriented, and is complex by definition. AI chatbots employ machine learning recognizes the rationale and purpose of a topic. These all happen before executing a reply. These chatbots create their original replies to more complex queries employing natural-language responses. The more you train and use these bots, the more they understand and work effectively with the user.
  • Rule-based chatbots are also regarded to as decision-making bots. As its term implies, a number of fixed rules or guidelines are used. These guidelines are the core of the kinds of concerns. These are what chatbot is designed with and can provide answers to. Rule-based chatbots may utilize very easy or difficult guidelines. Like a diagram, rule-based chatbots pattern dialogues. They use this in preparation for what the user may say, and how it would react. After all, they cannot reply to any queries beyond the established rules. These chatbots do not benefit from communications. Moreover, it only works with the circumstances which you generated.

Why should you have them?

AI Chatbots offer an insightful, real interface that most people think when they encounter the term “AI”. AI Chatbots or conversational AI systems are effective in interpreting the purpose of the user, no matter how the query is articulated. Its secret to effective interaction is perceiving the user’s question and providing a customized and appropriate reply. To know more, here are some AI Chatbot features for you.

  1. Versatility enables users to start a conversation where they last stopped, even though they switch apps, creating a more normal and smooth user interaction.
  2. Advanced comprehension is much more than an accurate interpretation of the user’s query. It’s about the rapid combination of certain elements of knowledge into a conversation to provide more a comprehensive response.
  3. Identity can create a big impact on user experience and confidence in the chatbot. Although some businesses have opted to enhance it by using icons or avatars, identity can be effectively expressed in the whole conversation.
  4. Subject shifting allows the user to switch from one topic to another, like requesting for methods of payment while inquiring if the item is available. This will also be sufficient to get the user set on course even if it fails to achieve the main objective.
  5. Memory helps a chatbot to identify the specific information throughout a conversation. It also helps the bot to gain more understanding for the users in the future. For instance, a virtual assistant can understand from prior queries and replies.

Benefits of Chatbot AI

People appreciate chatbots due to their fast, efficient, and accessible performance. For businesses, AI chatbots provide a means to develop a more customized and interacting user experience that brings a number of consumer data that is very important to comprehend effectively their clients and improve their company. Let us move down the hallways of various business operations and businesses. Here are some major topics and instances of how chatbots can be applied in your company.

conversational AI

Sales

The Chatbot implementation not only enhances the sector for customer service but also boosts consumer’s loyalty, product credibility, and cash flow sources. Enhancing customer service with chatbots can incorporate consumer information, and produce reports automatically.

Scheduling accommodation

One essential application of chatbot is often used for arranging reservations for restaurants, medical services, and private agencies. Using chatbots, clients can immediately schedule their meetings within the application without any human help. Deploying chatbots to manage scheduling appointments helps companies to decrease the sales cycle times.

Accessibility.

Nowadays, consumers demand continuous service. They like to give requests while standing in line or utilize speech-to-text applications to create an electronic transaction while commuting to the office. They also want to use apps and tools that they have every day.

Achieve Modern Platforms

Chatbots offer new sources for online marketing communication to reach consumers and offer personalized guidance and advice, without having to install new help desk teams to set up and operate a new platform or system.

How does Chatbot AI affects our life?

Conversational AI remains a fairly recent concept to the society and strives to raise its existence. While this technology has several possible applications for companies, AI-powered chatbots are one of the perfect strategies to enhance service quality. When designed with artificial intelligence, chatbots could use semantic data to distribute necessary responses and provide a comprehensive platform to identify possible problems. These can also support the human resource department by training the employees for advanced discussions and directing inquiries to the right source.

As companies search for innovative strategies to integrate artificial intelligence within their day-to-day activities, a growing existence in the society is likely to emerge. But for the time being, chatbots are a great means to become an implementer of these modern technologies and continue providing greater user experience than the past years.

Develop yours now!

Develop and link your own smart bots to continuously communicate with your users anytime and anywhere. Connect your chatbot on your app or website to give each user a specific customer experience and provide quick help to any question! HeroBot reduces uncertainty and lets you introduce the best online messaging interface for your users. We offer different features and promote safety for our dear customers. What are you waiting for? Contact us now or visit our website at https:/herobot.app/.

The Impact of Conversational Artificial Intelligence Today

conversational artificial intelligence

The idea about Al chatbots isn’t new. In fact, this conversational Artificial Intelligence have already existed since then. However, it became widely available and turns everything possible recently. Bot application in business and other entity grows rapidly. This automation become more responsive and useful and most likely to use even more in coming years.

Despite the transformation in technology, there is no doubt that chatbot gains significant attention. This conversational Artificial Intelligence enables a greater understanding of its fundamental purposes. Conversational Artificial Intelligencetransform the customer experience making it more convenient for both businesses and their customers alike. In conjunction with the world’s change, the competition among businesses became intensified. Every business goal is to stand out in the rivalry, so they come up with Al Chatbot as their partner.

conversational artificial intelligence

What exactly is Conversational Artificial Chatbot?

Chatbot or considered as Conversational Artificial Intelligence is known for helping people with their daily tasks that may be repetitive or time-consuming. This automation is used through any major messaging applications or on business websites. Chatbot assists the daily queries of the customer which businesses find appealing. Furthermore, this automation is cost-effective and serves as additional manpower to keep the circulation of work in the business.

Notably, 15 % of the customer prefers chatbot as customer support and are not going to stop using them anytime soon. However, it is indeed true that chatbot couldn’t replace humans. This automation just opens several opportunities and effective ways to alleviate complex tasks from employee’s shoulders. Conversational artificial intelligence also increases sales and good public relation of the company with its customers.

Conversational Artificial Intelligence for Business Purposes

The technology advancement we are facing right now introduced series of innovative solutions and methods to satisfy people’s daily needs. Series of inventions brought by the advancement are used in different sectors most specially in Business. One of the latest innovations is Al Chatbot, a device that aims to provide a virtual assistance and bridging the gap between daily needs and technology. It plays a vital role as this automation simplify people’s daily schedules. This tool allows the interaction with the customer. Chatbot are also made to improve the overall customer experience.

Conversational Artificial Intelligence doesn’t have a limitation when it comes to handling customers. This automation can manage all the queries simultaneously. However, here are the Advantages of Chatbots in Business sectors that we should know:

1. Cost Effective

When running a business, keeping a low cost is necessary. If smart enough, a businessman could only use a small money but still grow its business more than others. With this, Conversational Artificial Intelligence eliminate excess cost such as the need of additional manpower for additional work hours. This is obviously a great deal to business that receive a lot of queries a day. Also, chatbot allows businesses to align their strategic plan with this automation without spending a lot of money. Some bots even allow customer to receive more services that are efficient for the business transactions.

2. Manage the Business Interaction

Conversational Artificial Intelligence allows the business itself to be closer to their customer. This automation became the best partner in doing business as it communicates with users with ease anytime and anywhere. It can also do things such as greeting the page’s visitors. It also offers services such as product suggestions, answering inquiries, setting up schedules, and telling them the latest promos.

Moreover, customers do not need to worry about pending messages and forgotten replies because bot can reply to multiple customers within a second. Also, it can offer functions such as changing the default language according to the preference of its customers. This way, the company can connect to its international customers rather than sticking to only one language.  Al chatbot unwrap the possible opportunities for business and helps them maximize strategies in a way that customers will got engage.

3. Fastest Digital Assistants

Conversational Artificial Intelligence can connect through multiple messaging apps providing end-to-end support throughout the process. Undeniably, it works simultaneously and creates the best service for customer. Unlike a normal human employee, chatbot can talk to several employees at the same time without getting exhausted. Also, it can do work such as posting, scheduling, reminding customers, and other tasks without any hassle. More importantly, customers do not need to wait for too long to have an answer to their queries with bots

conversational artificial intelligence

4. Al Chatbot satisfy the customer

Apart from handling customer queries, Conversational Artificial Intelligence can satisfy the customers. Due to the recent advancements in technology, customers have higher and stricter demands to companies now. They expect to easily find the products that they are looking for in your webpage. If they don’t, they need you to answer their inquiries and complaints instantly. However, this is hard especially if you only have limited customer support. Meanwhile, with the automation feature of a chatbot, it ensures the efficacy of customer service available. This automation also allows exceeds the customer expectation that could lead to business future success. 

Conversational Artificial Intelligence adds value to every part of the customer’s journey. Regardless of the nature of the business, it is important to understand the Chatbot is very helpful in many ways. Conversational Artificial Intelligence offers an ultimate benefit for the future growth and development of an entity or organization. However, businesses also need to consider that automation must use to simplify works and not to go for fanciest promises.

Conversational Artificial Intelligence as Your Business Partner

As time went on, Conversational Artificial Intelligence became more advanced. This conversational artificial intelligence holds a lot of opportunities for business growth and development. It became a prominent device to upgrade the service of an entity or organization and builds a massive impact on customers. Al Chatbot is not just to assist customer’s queries but also serves as a support to business employees. This automation makes every task easy and valuable.

Furthermore, Conversational Artificial Intelligence is immensely powerful that’s why businesses see the potential it can offer. This automation delivers a level of customer service far from the existing support channel. It is considered now as the newest but most effective way of targeting customers as it offers very responsive automation. Today, customers have high expectations for any business. Their service must obtain a very responsive customer service that would give customers an accurate answer to common questions.

conversational artificial intelligence

Benefits of automation

There are lots of benefits that Conversational Artificial Intelligence has to offer. This automation allows a quick and easy solution for the betterment of every business. Chatbot may seems as the product of technology advancement, but it brings a massive impact to everyone. In any instances, chatbot provides an excellent customer service. May it be a small business or an empire, this automation may unlock the competitive edge of a business.

Moreover, Conversational Artificial Intelligence helps in reducing typical cost and improve strategic planning. There are different approaches and tools to use a chatbot, but businesses must consider the appropriate application of this automation. Businesses can unleash further innovative ways to maximize opportunity and make a greater result in no time. This automation delivers a real-time service that other platforms unable to achieve.  Whatever purposes are, Conversational Artificial Intelligence will give you a hassle-free and responsive customer service.

Start creating yours now!

The secret on a successful business is not being afraid to try something new especially if you think it would highly benefit your brand. Now, even if you are still having doubts on using conversational artificial intelligence in your business, note that there are already companies using it. If you are thinking that it is too complicated to create without the help of professionals that expects high service fee, then you do not need to worry anymore. This is because Herobot can help you create a chatbot without any hassle.

Despite knowing nothing, Herobot can still lead you to create a good chatbot that you can use for your business. It is also very easy to use and navigate throughout the process. You only need to drag and drop features that you want in order to create a functional bot. Moreover, it offers several templates that you could choose from to speed up the process and give you an idea of what bot to create. Now, chatbot creation is not a hassle and won’t definitely cost you as much as you think. You can also visit our website for more information about this.

How Bot Mobile Leads the New Age for Advanced Technologies

bot mobile

With the rise of the internet and different technologies emerging from here and there, phones usage became an essential part of everybody’s existence. It makes life easier and simple. They also became an instrument to utilize bot mobile for education, cooking, and even spiritual activities. People also do their shopping, groceries, and ventures online.

Bot mobile is a software application that uses the internet and lets human links with machines. Also called as “conversational agents,” these chatbots imitate how a real person talks to the user. It uses the Question and Answering System to have a real chat or discussion with an individual. Also, these interactive software applications make use of Facebook, Telegram, Slack, etc. as its platform for communication. As stated by Forbes, the chatbot industry reached $190.8 million in 2016. But how these chatbots work? How are they made in the first place?

Artificial Intelligence in Bot Mobiles

Artificial Intelligence (AI) is a significant breakthrough in the field of science and technologies. By giving it a machine learning feature, it was able to sound more like a human by storing its past conversations and using them in the future. This makes it possible for the bots to create a response other than the ones its developer feeds it. It has datasets where the brain or information that seems relevant and important is placed.

Bot mobile is mainly created in order to fulfill the tasks that may seem repetitive and exhausting to humans. Before everything else, there will be a testing process to evaluate the system or application through trial and error. Moreover, datasets will be acquired that will be the basis of the whole process. It will be branch out to different layers, where it will be analyzed and assessed to reach the desired output. If the production did not meet the expectation, the value weights between each layer would be adjusted to get the right output.

Inside every chatbot is the Natural Language Processing (NLP). Natural Language Processing is a branch of Artificial Intelligence where human languages are explained and used. Are you familiar with the voice of Microsoft’s Cortana, Apple’s Siri, and Google Now? These uses voice recognition utilized by NLP. The user uses the Question and Answering System and sends questions. Right after, questions will then be interpreted and analyzed by Natural Language Processing.  Based on the meaning interpreted, NLP will come up with a sequence of possible answers and decide what the output will be.

Significance of It in Different Areas

With the continuous effort of professionals for the enhancement of science and technology, our world undergoes a constant change. Moreover, technologies, like chatbots, are paving its way to the different fields of disciplines and studies making their work more functional and easier. Here are some areas where chatbots are used and implemented.

Business

As business world becomes a competitive field, it also strives to cope up with the persistent technological change. Entrepreneurs are set on using modern technologies and internet as a marketing strategy for their business. Chatbots can lead to a successful business because:

  • Availability

Business owners do not have to worry about their customers ordering and availing for their services during their closed hour. Chatbots are open 24/7 and can handle consumer’s worries and concerns any time of the day. This can help in customer satisfaction and good reputation of the company.

  • Automated

Because of people’s needs for e-markets, online shopping and groceries are now becoming very prominent. Chatbots can automatically show the products and prices, take the customer’s order, and purchase it right away.

  • Budget Friendly

Hiring new staff for customer relations or sales representatives can be troublesome. With chatbots replacing their place, business owners do not have to worry about this problem. It can serve and assist for it is generated and programmed to answer customer’s questions for free. Meanwhile, one problem is that if the customer asks a distinctive question and is not one of the bot mobile’s database. The chatbot can’t answer the given question, thus making the customer annoyed and dissatisfied. Thus, it is advisable to collect numerous data of questions to be allocated on the chatbot’s dataset.

  • Unbiased

One of the problems of businesses when it comes to customer relations is the subjected opinions given. Unlike humans, machines do not have feelings. Chatbots are programmed to make neutral decisions that can profit both sides.

Medical

Modern technologies are also making its mark in the medical field. Medical professionals are now adapting the advancement of technologies for a better health service to their patients. Healthcare chatbots are also called “Digital Personal Assistants”. Since health topics are sensitive, these mobile bots should be accurate and informative to avoid further health problems and issues. Below are some health conveniences it can give.

  • Advisor

Being informed of the current illness or disease is a major key point for the progress of the patient. Users can know the causes, symptoms, and possible ways on how to prevent the ailments.

  • 24/7 Observation

Due to many patients in a hospital, medical professionals find it hard to accommodate all of them. To save time and energy, healthcare chatbots can offer assistance and help. It can be a reminder for the patient’s scheduled operation, medicinal intake, sleeping hours, and meal patterns. It can relieve doctors and nurses from monitoring and checkups, so they can give more time to patients who require more medical attention.

  • Organizer

Healthcare chatbots can also be an appointment organizer. Patients will have an easier way on how to make an appointment with a doctor. Meanwhile, these appointments will be directed to the chatbot’s database and will be administered to the doctors’ and nurses’ schedules. Missing and being late to schedules can be prevented.

  • Assurance

Due to technologies’ accurate and dependable thinking, patients can be convinced that they are getting a prescription equivalent to medical help. But patients’ comprehension and adaptation to this can be a problem. Healthcare chatbots should be friendly to the user despite the age.

Education

Chatbots paralleled to the field of education is also a major impact in this generation. Upgrading the traditional ways of educational teaching, chatbot provides an interactive and productive learning for different students at any age. The lists below are some benefits of educational chatbots.

  • Flexibility

Educational chatbots can aid teachers and professors to discuss and present their visuals disregarding the number of students. With the help of internet, their lessons can be available and students can get their lectures even if they are not in school.

  • Trendy

It is a fact that millennial is gadgets freak. They mostly prefer to have their phones and gadgets with them. This can be an adequate case for educational chatbots. They can attend and learn from their lessons while enjoying.

  • Increase students’ engagement

Unlike traditional teaching, educational chatbots give the students the freedom to express themselves. It will be easy for the millenials to communicate and participate through phones and internet. This can aid in a stronger teacher-student relationship.

Food

May it be fast food chains or restaurants, chatbots also influenced these industries.  Customers’ satisfaction doesn’t stop and will always find a way on how to solve it.

  • Reservations

Just like at hospitals, having a reservation manually at restaurants can be a burdensome. Chatbots can be a place where customers can have their reservation, may it be a party or a meeting, to their favorite restaurant easily. Customers can simply pick the date and time and ta da! Reservation complete.

  • Promotion

Advertising is a must for every business. With the aid of chatbots, fast food chains and restaurants can post their advertisement and let the users see it. It is a free advertisement since it only utilizes a software application and the internet.

  • Recommendation

Choosing a menu and food to eat can be a concern for most customers. Having the foods and products available posted online can ease this problem.  Consumers will have to click and select whatever they want hassle free.

bot mobile
  • Deliveries

Most fast food chains offer food deliveries to their customers. With the help of chatbots, consumers will have to pick and select their orders that will be automatically directed to the fast food chain’s database and be prepared right away.

  • Consumer Satisfaction

All in all, the role of chatbots is for the users’ contentment. Having these in the business could help in customers’ feedback and opinions. This can strengthen the business-consumer relationship.

How can you have your own Bot Mobile?

With the current pandemic ranging on, physical interactions between individuals are avoided. Economic went down, while schools and establishments are all forced to shut down. How can we surmount these difficulties?

We have the right solution just for you, the Herobot App. We have the most sophisticated and advanced mobile bot for your welfare. With professional crews and modern tools, Herobot offers the best and finest bot mobile for you. Come and visit our website now at https://herobot.app/.

E-Commerce Trend: Build a Chatbot for Your Business

build a chatbot

Rapid response to customer’s queries, concerns, or problems ensures a strong brand establishment and loyalty of the business’ consumers. Stimulating a conversation with your consumers is a great factor to earn leads that can eventually be converted to sales. The faster you reply, the higher chance you’ll close a sale. Moreover, being responsive to consumers usually resulted in good customer feedback and helps you build a reliable name. With human’s innovative mind, they were able to conclude that they needed customer support that will be there at all times. That thinking leads to the birth of chatbots. One by one, businesses started to build a chatbot.    

build a chatbot

Despite its earlier discovery, the year 2017 was the year chatbots dominated the e-commerce and become increasingly popular up until now. A lot of big and well-known brands build a chatbot to support and strengthen their customer service approach. Several companies such as Spotify, H&M, American Express, etc. have grown their business with this strategy. This artificial intelligence contributes a lot to the future of customer support as well as the connection of marketers to their customers.

What you need to know before you build a chatbot

The chatbot is a computer-generated program that engages with a human conversation either through chat, voice commands, or both. It can be used with a popular messaging app such as Facebook Messenger & Whatsapp. Chatbots has a distinguished personality which is designed depending on what type of business this will be used for. It has two categories:

a. Command Based Chatbots

This kind of chatbot relies on pre-stored data of conversations. It selects the best answer that matches the context of a customer’s query or concern. This kind can only answer limited types of questions and thus, it can’t perform actions that are beyond its codes.

b. Artificial Intelligence (AI) Chatbots

Chatbots of this kind can handle more complex conversations and questions. It composes replies from scratch and becomes smarter over time because it can learn from the data of previous conversations.

Why build a chatbot for your business?

More and more companies build a chatbot for their businesses as their number one marketing partner. Whatever business you see online, whether big or small, they prefer using automated messages to answer the inquiries of their customers. However, how do chatbots really help entrepreneurs? Why should you build a chatbot to proper in your business? Do you really need it in order to compete in the digital marketing world? Here are some of the reasons:

• Chatbots will hype up your consumers.

It is common knowledge that a fast response to your consumer’s needs will likely result in a close sale. This is where chatbots come in- it is 24/7 available! It doesn’t need to rest like a human which is why it is perfect to be your customer service buddy to serve your customer anytime.

• Chatbots can reduce operational costs.

Chatbots can be present 24/7 with no fail. They can solve and support countless repetitive questions and concerns of your consumers. This can help the load of customer support and leave the more complex queries and assistance to human service agents. This can help in increasing productivity to agents.

• Chatbots can boost your sale.

Efficient Chatbots produced by reliable platforms such as Herobot can spike up your sales in various ways. Chatbots can improve customer engagements as it can personalize conversation to interact with your consumers. Also, it does not keep your customers waiting. It addresses your customer’s concerns on every scale and answers every question. It also has a vast reach of the audience that a human cannot do. Chatbots have stored data that helps to communicate with customers, thus, making them feel valued and remember which results in good customer feedback. 

• Chatbots know how to showcase new offers.

This newly formed technology can reach a massive audience and can potentially be a good platform when launching new products and services. With a pool of consumers’ profiles stored in chatbots, they can easily target the right audience for your promotions. If you build a chatbot for your business, it will choose the right audience. Thus, this audience will not feel irritated because the offers you are sending them is just their interest.

build a chatbot

Chatbots are the new marketing trend

Chatbots just make it easy for every marketing endeavor and business owner who wants to grow their business. They can reach the right audience and build good relationships with them. They also can persuade consumers to purchase by suggesting to them their preferred items. Imagine how easy it would be to market your products if you build a chatbot for your business? It can track consumer interest and monitors consumer’s behavior which helps to push notifications based on individual preference.

• Chatbots can close purchase transactions and give recommendations

It is not easy to decide on what to buy especially when there are a lot of specifications that you should consider. But, guess what? Another great thing that chatbots can do is that they can make recommendations to your consumers according to what they want and need. They analyze the data and they can suggest the right product or service that your customer is looking for. 

Another amazing thing that chatbot can do is that they can now sell. They even have payment options now. Build a chatbot for your business and enjoy all these perks.

With all these benefits, it is a win-win to look for a reputable company like Herobot.app to help you build a chatbot for your business. 

How do businesses use it?

Chatbots are beneficial to a business. It has a big contribution to the leverage of the businesses that utilize it. According to some studies, AI bots are a great contributor to the expansion of companies and big innovations in marketing. Find out how successful businesses have built and used their chatbots for their convenience. 

  • Making your presence in social media through excellent customer service

Chatbots can be used to answer consumer’s queries and concerns in less than a second and this just helps your brand to enhance your presence in social media. Chatbots are getting smarter over time, it can even now conduct purchases and hold payment options. If you build a chatbot to support your business, you can build your social media presence as well.

  • It can provide better service in smartphones and tablets.

Recent research shows that smartphone users have outnumbered the laptop/pc owners. This is because smartphones can do everything that you can in a laptop/ pc. Usage of chatbots to serve smartphone and tablet users can help you have a more streamlined and wider target consumer.

  • It attends specialized tasks

These tasks are those that can be done by chatbots more frequently than humans. Tasks such as hiring a cab, ordering foods, or checking weather are usually done by chatbots. This is because they have the capacity to do it anytime.

Be your own success story now!

build a chatbot

It is really a great wonder how innovative our technology can become. As time passed, new technology has been launched to provide convenience to us humans. And also, it helps the industry to be more effective in attending human needs. Chatbot has helped businesses and has become the new marketing trend. Positive effects of having chatbot in business have been proven by a lot of brands and truly, this has paved the way for more accurate and conventional marketing. 

Build a chatbot with Herobot.app and have them assist you while starting to use this on your business. They offer a variety of chatbot that is programmed to serve your customers better. Increasing sales, establishing good customer engagement, creating a great brand image, and receive countless good feedbacks from your consumers- you can all achieve this with chatbots from Herobot.app.

The competition is really close, and if you want to stick to the competition, you must keep up with your marketing strategies and customer service management. Human’s abilities have limitations, but chatbots can help them. Build a chatbot for your business, utilize it and you’ll see a great improvement both your sales and brand image. Check out more about chatbots at Herobot.app now.