message bots

How Message Bots Revolutionalized The 20th Century

Now that we are in the era of technological advances, everything seems to get easier and better than before. The Internet has given us a lot of opportunities online, opening the gates of endless success. Different industries are now taking advantage of the surge. They use the benefits of artificial intelligence through message bots as a medium of their online businesses. May it is in healthcare, food, clothing, or car booking, message bots are technically everywhere.

Growing your business means gaining more customers. These customers are very demanding and attention-seekers. They want to be taken seriously and be your utmost priority. As customers discover the deepest corners of the Internet and become more active online, message bot becomes a crucial part of eCommerce. But how are these conversational bots crucial in eCommerce?

message bots

What is a message bot?

Also known as a chatbot, a message bot is computer software that simulates conversations and mimics human-like actions. They store conversational data from previous conversations and use it for future interactions. It is amazing how artificial intelligence allowed businesses to leverage the low-end and broad technology to gain more customer engagements.

Messaging is the heart of every mobile experience that’s why message bots are well suited for mobile users. Initially, they are less functional that the first time they were introduced online. Gone are the days where they only collect user’s phone numbers or email addresses. Developers have found a new way to integrate artificial intelligence to simple chat conversations and customer support. Now, message bots are setting a new definition of technological success.

Why is it important in e-commerce business?

Message bots have set a new and exquisite standard of marketing. Many businesses, whether big or small brands, prefer to use automated messages to assist customer’s queries. But what do these entrepreneurs see in using message bots as their number one marketing tool? Here are some of the reasons:

Message bots are highly drugged email marketers.

Are you using email marketing to gain a wider network of customers? Imagine if you make an email that automatically responds to users to answer queries. Message bots are both automatic and personalized so that users on the other end won’t think they are talking to bots. They are like emails, drugged with steroids, and thinking on their own. If there will be someone who responds to users on-set, you have a higher chance of successful customer gain.

Message bots upsell and cross-sell.

The e-commerce industry is a very competitive race. You are lucky enough to get customers who will patronize your brand.  Chatbots are necessarily more potent communication mediums. You are probably wondering how these message bots can upsell customer’s purchase and cross-sell if necessary. These bots provide personalized product tips and suggestions that will persuade your customers to buy a more expensive product. Using bots is a great way of boosting your sales as they guide your customer on their shopping journey. You may think that they are far much better than those sales ladies on traditional brick and mortar stores.

Message bots reduce operational costs.

As mentioned above, customers are very demanding and attention-seekers. These customers hate late responses that usually take a few hours. However, message bots change the usual gameplay. Bots are available 24 hours a day, 7 days a week, and 365 days a year. Technically, there would be no room for late responses. They can solve and answer customer’s queries and even repetitive questions with no fail. More complex queries will be then left for human service agents, helping an increase in agents’ productivity.

Things To Consider When Building A Message Bot

1. Identify qualified business problems your bots can solve.

Before creating your chatbot for your business, make sure to identify how it can help you. Identify how it can lessen the load in customer support and minimize the use of human agents. Think of questions your bot can answer and tasks your bot can do so that it only deals with the people it can help.

2. Identify your primary use cases.

Uses of message bots are limitless. It is so broad that sometimes, misuse can lead you off-rails. Try to start from specific use cases depending on your industry or functions. This can keep your bots on track and avoid conflicts. Use cases with a specific focus as easier to test, use, and modify. They are more likely to be successful compared to bots with broader applications.

message bots

3. Consider your users.

It seems so natural to consider who will be your users, yet, they are always overlooked. Keeping in mind who are likely to use your bots is essential as it will help you build a more human-like engagement. Designing a user-friendly chatbot will avoid possible conflicts for your business.

4. Use a good dialog engine.

Using a good dialog engine when creating a chatbot is very important to avoid frustrated users. This will determine how good your bots can be.

Uses Of AI In Other Industries

Different industries are taking advantage of the benefits of message bot usage aside form e-commerce. However, these bots can vary in different industries depending on their effectiveness. Here are some of the industries that benefit greatly from using message bots.

Healthcare

Innovations in science and technology greatly benefit the medical field. Chatbots are now very essential for patients to book consultation appointments, medication intake reminders, prescription refills, and even meal plans. Message bots with advanced artificial intelligence can even monitor a patient’s health vitals, make diagnoses, and give medical tips and advice.

Finance

Now that people are giving value to their hard work and investments, bank savings are very in demand. Nowadays, banks utilize chatbots so that users can check their current account balance, make money transfer from one bank to another, and even calculate taxes real-time.

HR Recruitment

Recruitment agency chatbots can now automate candidate evaluation for a certain position. Most companies are now using this trend to process job applications and assess if a candidate fits for the job or not.

Real Estate

Now that real estate is booming, a lot of home seekers and apartment hunters are using the benefits of message bots. These chatbots help gather customer’s needs and preferences to offer more personalized suggestions or recommendations. Most of these bots can answer repetitive and common questions. Through this, they can help real-estate agents of brokers spend less time answering questions.

Travel and Tourism

Most of the travel agencies use chatbots to assist their customers. These bots can help travelers buy tickets, book a flight, reserve a hotel, and even have discounts or best deals. They are also handy and helpful as these bots inform users about weather forecasts and best travel destinations.

Challenges Message Bots May Face

Because of numerous technological innovations, chatbots or message bots stabilized their place in the market. But no matter how great and approachable a message bot can be, there may be challenges that might come along the way. They are just sets of binary numbers that need to be taken care of. Below are some of the most common:

1. Message Interpretation

One of the most common challenges when it comes to customer support is the bot’s ability to understand and interpret the user’s intent. Users have different ways of sending messages, may it be long, short, colloquial, or hazy. Advanced artificial intelligence is necessary for bots to be able to understand the message clearly from keywords, as much as possible.

message bots

2. Natural Language Processing

Natural Language Processing or NLP has limits and it is a big challenge when you customize and make adjustments for your bot’s behavior. NLP is the backbone of chatbots and making mistakes while programming could make miscommunication.

3. Style of Chatbot

Customers will hate it if they found out that they are talking to machines, especially if it’s about product complaints. They want affectionate interactions, more human-like. This means chatbots must act like humans.

4. Chatbot’s Personalization

Personalization simply keeps your user history intact. Since bots should save data from previous conversations for future interactions, users became more engaged. If a user is more engaged, it will keep him happy throughout the whole conversation. But the problem will arise from adapting appropriately to the user.

Revolutionize Yourself With Herobot

Science and technology are very revolutionary. Each year, innovations are being introduced, shaping new ways of lifestyle for humans. Now that message bots have just begun to revolutionize the 20th century, a deeper definition of success is yet to come. These bots put brands at the frontline of customers that are ready to buy. Using the best and finest bot mobiles is a great advantage.

If you haven’t used any bots for your business then now’s the time. We have the best solution for you that offers the most sophisticated mobile bot for your enterprise –the Herobot App. Using the most advanced tools available and best professional crews, you will be able to have the best customer engagements and enormous brand growth from chatbots offered by Herobot App. Check out more offers and great opportunities for your business at Herobot.app now.

0
conversational ai

Conversational AI: How Does It Work for Development?

Almost all people across the globe use different messaging platforms on the internet. This helps them connect with their family and friends on a regular basis. So, speech-based and communication technologies are transforming standard online applications. Meanwhile, the emerging platforms are turning into better means of communication. AI has many programs that you can compare to the human-level. However, Conversational AI also has characteristics that a simple human cannot do.

When it comes to AI, machine learning comes first in anyone’s mind. But, the truth is that it provides a completely different feature. It does not only pose as a data-analysis machine. This is important for large companies to recognize as it will help them in business.

conversational AI

Despite its popularity, conversational AI also experiences some difficulties. It demands more complex technology to counteract. Its programs have to catch pace with what is standard. Also, you can engage in confidential private data that chatbot can loot. Anyone must develop Conversational AI with safety in mind. This is to preserve the confidentiality of user information. Meanwhile, teaching your bot about certain possibilities will help. It guarantees advanced technologies to produce greater experience.

How does Conversational AI works?

Conversational AI involves and operates in a conceptual conversation through additional AI algorithms and natural language processing (NLP). It incorporates complex technologies. Also, some of them are speech to text, machine learning, intent domain analysis, and text to expression. Meanwhile, there is also user authentication and natural language comprehension. Below is an outline of the mentioned essential aspects:

Automatic speech recognition (ASR) or Natural Language Understanding (NLU)

Automatic speech recognition (ASR) is what we use to convert speech to text. Meanwhile, the Natural Language Comprehension (NLU) framework collects elements and extra-linguistic details. Its outcome sustains the load structure in an organized sequence with contextual definitions.

Task Prediction Module

The task prediction module specifies the purpose of the user and the related field to cover in the task-related feature (particularly grocery store, shipping address, etc.).

Dialog control module

This manages conversation monitoring, records the structure of the conversations. It also chooses the rational modifications necessary to create the dialogue authentically. This part has to succeed when engaging with human gestures, different users, and various interactions.

Natural Language Generation or Text-to-Speech

The Natural Language Generation (NLG) process produces a reply message that translates into speech. This is all with the help of the Text-to-Speech (TTS) program. Most of these devices focus on various neural networks and maintain or connect with two datasets.

  • User style and context status: this dataset preserves system knowledge for each user, which includes objectives, dialogue records, and the recent state of the conversation and its meaning.
  • Knowledgebase: This is basically the nature of being and the existence of ideas and their relationships that enable them to evaluate the correct job and site along with the answer questions.

Dialog experts

These experts are aligned with a particular job and produce an organized description of the succeeding response in the dialogue. Using the level of the conversation each expert shall perform steps relevant to the job if convenient. This can be, for instance, submitting a purchase application to an online shop or handling a household sensor.

conversational ai

Difference of Conversational AI

It is crucial to highlight how substantial the conversational AI and chatbot sector is rising. There’s a huge distinction between a wholly conversational perspective and a chatbot. First of all, there are two kinds of chatbots, AI-driven, rules-driven. Rules-based chatbots implement a set protocol.

Meanwhile, AI-driven chatbots employ NLP (natural language processing) and machine learning to interpret what the user is searching for. AI-driven chatbots are more engaging. Also, there will be a lot of users who will say that this is actual conversational AI. Let us discuss more of these two ideas.

  • Conversational AI is built from Cognitive Architecture, AGI-oriented, and is complex by definition. AI chatbots employ machine learning recognizes the rationale and purpose of a topic. These all happen before executing a reply. These chatbots create their original replies to more complex queries employing natural-language responses. The more you train and use these bots, the more they understand and work effectively with the user.
  • Rule-based chatbots are also regarded to as decision-making bots. As its term implies, a number of fixed rules or guidelines are used. These guidelines are the core of the kinds of concerns. These are what chatbot is designed with and can provide answers to. Rule-based chatbots may utilize very easy or difficult guidelines. Like a diagram, rule-based chatbots pattern dialogues. They use this in preparation for what the user may say, and how it would react. After all, they cannot reply to any queries beyond the established rules. These chatbots do not benefit from communications. Moreover, it only works with the circumstances which you generated.

Why should you have them?

AI Chatbots offer an insightful, real interface that most people think when they encounter the term “AI”. AI Chatbots or conversational AI systems are effective in interpreting the purpose of the user, no matter how the query is articulated. Its secret to effective interaction is perceiving the user’s question and providing a customized and appropriate reply. To know more, here are some AI Chatbot features for you.

  1. Versatility enables users to start a conversation where they last stopped, even though they switch apps, creating a more normal and smooth user interaction.
  2. Advanced comprehension is much more than an accurate interpretation of the user’s query. It’s about the rapid combination of certain elements of knowledge into a conversation to provide more a comprehensive response.
  3. Identity can create a big impact on user experience and confidence in the chatbot. Although some businesses have opted to enhance it by using icons or avatars, identity can be effectively expressed in the whole conversation.
  4. Subject shifting allows the user to switch from one topic to another, like requesting for methods of payment while inquiring if the item is available. This will also be sufficient to get the user set on course even if it fails to achieve the main objective.
  5. Memory helps a chatbot to identify the specific information throughout a conversation. It also helps the bot to gain more understanding for the users in the future. For instance, a virtual assistant can understand from prior queries and replies.

Benefits of Chatbot AI

People appreciate chatbots due to their fast, efficient, and accessible performance. For businesses, AI chatbots provide a means to develop a more customized and interacting user experience that brings a number of consumer data that is very important to comprehend effectively their clients and improve their company. Let us move down the hallways of various business operations and businesses. Here are some major topics and instances of how chatbots can be applied in your company.

conversational AI

Sales

The Chatbot implementation not only enhances the sector for customer service but also boosts consumer’s loyalty, product credibility, and cash flow sources. Enhancing customer service with chatbots can incorporate consumer information, and produce reports automatically.

Scheduling accommodation

One essential application of chatbot is often used for arranging reservations for restaurants, medical services, and private agencies. Using chatbots, clients can immediately schedule their meetings within the application without any human help. Deploying chatbots to manage scheduling appointments helps companies to decrease the sales cycle times.

Accessibility.

Nowadays, consumers demand continuous service. They like to give requests while standing in line or utilize speech-to-text applications to create an electronic transaction while commuting to the office. They also want to use apps and tools that they have every day.

Achieve Modern Platforms

Chatbots offer new sources for online marketing communication to reach consumers and offer personalized guidance and advice, without having to install new help desk teams to set up and operate a new platform or system.

How does Chatbot AI affects our life?

Conversational AI remains a fairly recent concept to the society and strives to raise its existence. While this technology has several possible applications for companies, AI-powered chatbots are one of the perfect strategies to enhance service quality. When designed with artificial intelligence, chatbots could use semantic data to distribute necessary responses and provide a comprehensive platform to identify possible problems. These can also support the human resource department by training the employees for advanced discussions and directing inquiries to the right source.

As companies search for innovative strategies to integrate artificial intelligence within their day-to-day activities, a growing existence in the society is likely to emerge. But for the time being, chatbots are a great means to become an implementer of these modern technologies and continue providing greater user experience than the past years.

Develop yours now!

Develop and link your own smart bots to continuously communicate with your users anytime and anywhere. Connect your chatbot on your app or website to give each user a specific customer experience and provide quick help to any question! HeroBot reduces uncertainty and lets you introduce the best online messaging interface for your users. We offer different features and promote safety for our dear customers. What are you waiting for? Contact us now or visit our website at https:/herobot.app/.

0
artificial intelligence chatbot

Improve Customer Relationship with Artificial Intelligence Chatbot

A company cannot be successful just by itself. The greatest factor that will bring its success is its good relationship with its customers. However, this is where a lot of companies, especially the new ones, are having trouble with. Even if they build great products or guarantee a good service, they still can’t find loyal customers and increase their sales. This is where the customer service departments take control with artificial intelligence chatbots.

artificial intelligence chatbot

The customer service personnel are in charge on connecting with customers and helping them to whatever they need. However, this is not as easy job especially to small companies who cannot hire a large number of agents at once. A large number of inquiries is also a big problem for a developing company who is understaffed. Thus, the best way to solve this answer is to create an artificial intelligence chatbot that can answer multiple customers all at once.

How about artificial intelligence chatbot?

“Can machines think?” This is mathematician Allan Turning’s statement that made a significant mark in the history. As time the modern world undergo constant change, the lives of people are continuously improving and innovating. One of the examples of this innovation is the Artificial Intelligence or AI. This is a branch of applied science where machines are programmed and generated to think like the human brain. So the answer Allan Turning’s question is “yes” machines can think, but how?

Artificial Intelligence works with a vast amount of data and sophisticated algorithms that will be programmed to be a software that can do as specific task or goal. From the simplest to the most complex order, artificial intelligence is made to comprehend all of it. It has datasets where the brain or information that will be needed is placed. Good examples of this are robots. Just like humans, it can perceive and understand instructions. They are made to solve and do a specific task to achieve a certain goal.  Reasoning, learning, and perception are the main goal these machines. Before everything else, there will be a testing process to evaluate the system or application through trial and error.

First, it has datasets or databases where a large number of data needed are stored. It also has weights that correspond to the value that will be needed for the output. Next, it will require inputs from the user. The input will be analyzed and assessed by the AI and produce the output. If the software did not create the output it desires, it will adjust its weight until it constructs the correct one. Artificial Intelligence can be machine learning, neural network, computer vision, and Natural Language Processing (NLP).

But, what is NLP?

Natural Language Processing (NLP) is a field of artificial Intelligence that focuses on the interaction of humans and machines through natural language. It allows the machine to understand and decipher human languages. One good example of NLP is chatbot. This is a software program that uses the Internet and makes human connections to machines possible. Often called “conversational agents,” these chatbots mimic how a real person is talking to a user. It uses the Question and Answering System to have a real conversation or talk with a person.

With the utilization of the Internet, it connects to its user through words and voices in real-time. They have programs that enable it to talk and respond to a conversation at any time of the day. These collaborative software applications use Facebook, Telegram, Slack, etc. as their contact channel. As Forbes said, the chatbot industry exceeded $190.8 million in 2016. These chatbots are really useful in different fields and industries. Education, business, health, and social bots are prominent in every field.

Human Live Chat VS. Artificial Intelligence Chatbot

Chatbots can make an impact on the social and emotional feelings of an individual. As stated by Mauro de Gennaro in his study, Effectiveness of an Empathic Chatbot in Combating Adverse Effects of Social Exclusion on Mood, chatbots can give emotional support to an individual. These can also be a great help to relieve negative emotions and thoughts for your products and services. It gives no judgment and unbiased opinions.

But unlike humans, chatbots do not have any feelings. They can hurt someone without knowing or sympathize with them. Humans can offer to understand and care that machines cannot do, for short, humanity. Machines can never take the place of humans, BUT THEY CAN UPGRADE THEM. They are just programmed to perform specific conversations and engage with the users.

Whether chatbots or humans, everyone works together for a greater and stronger bond. But how are do these chatbots work? What is it made of?

artificial intelligence chatbot

Building Relationship with Customers

Chatbots are smart and can even have a function of machine learning that helps it learn based on an experience like a human child. While its main goal is to answer your queries and questions, it can also help in improving the relationship of the company with its customers. But, how is it possible?

Show its human side

Well, this is main factor of how a chatbot can help in building relationship with customers. By creating a personality for a bot, the conversation that it will create will be most likely fun for its users. There are even some corporate AI that were popular by itself due to its fun and entertaining personality. However, you must note that it cannot always be fun and that it should still be a perfect fit for your line of business.

For example, you can’t use a fun and sarcastic personality if your business is dealing with legal or health matters. You cannot have you chatbot going around and joking about a customer who is having a problem about a law suit and health problems or they just might get extremely annoyed or disrespected. In these cases, you should just give it a serious, empathetic, and informative personality.

Answer your customer’s feedback

The most problems businesses are having trouble with customer relation is by being active 24/7. For small to medium companies, this is extremely hard. It is because hiring more customer service assistants that will work for extra time or night shift is costly. Meanwhile, you can answer all this with the help of an artificial intelligence chatbot.

As you know, Artificial Intelligence chatbot provides a chat automation system that enables it to cater the needs of multiple customers at once. It is also available 24/7 and the customers will not need to wait long for a response anymore. Due to this, your customers will raise their approval and trust to your company which will affect your sales positively.

Bring out its Machine Learning

Gaining knowledge with each other is part of being in a good relationship. As for a great customer service, this is also the case. As much as the live servers should give helpful answers to every inquiry, they should also be able to learn when something happens and use it for future reference. However, many people believe that this is impossible for just a mere artificial intelligence.

On the other hand, this is actually not true. Chatbots are able to develop a machine learning capability where it is able to use its experiences with its customers for the future use. This is by storing new and unusual data that the bot may find valuable for future reference. This way, its developers will not need to update it repeatedly to provide better service. It also helps the bot to adapt to the needs of its customers which is important when building a relationship.

Reward your customers without a hassle

When you are doing something good, you always expect a reward for this. It is also the same for your loyal or new customers. For them, they are doing you a favor by buying your products and being a multi-time customer. Well, that is actually true but how can you reward them properly?

artificial intelligence chatbot

Giving special coupons could be one of the best tactics to make your customers feel rewarded. This could also help them feel the urge to buy and be gain rewards again. It is very similar to classical conditioning. Meanwhile, because bots are systematic and smart, it can detect which customers are newbies and which ones are old. In this way, artificial intelligence chatbots can give them vouchers accordingly.

How can you have your own Artificial Intelligence Chatbot?

Having trouble finding where to get chatbots? We have the right solution just for you. We bring you, Herobot.app! Also, we have the most sophisticated and advanced mobile bot for your welfare. With professional crews and modern tools, Herobot offers the best and finest bot mobile for you. Come and visit our website now at https://herobot.app/.

0
ai chatbot

AI Chatbot: Why Online Shops Need Chat Automation

With all the technological advancements nowadays, AI chatbot is no longer mere science fiction. It is now a reality that brings businesses and customers closer. Moreover, chatbot breaks the speech and timeline barriers for customer support. Bots also allow you to do more things than you can normally do at your comfort. With this, you can now book travel tickets and accommodations, order foods and other materials, and even make payments online.

Aside from this, AI chatbot is helping businesses to grow and have wider scope in different social media platforms such as Facebook, Twitter, Instagram, and Facebook Messenger. This is due to the fact that over 63% of online shoppers prefer messaging a bot with speed and accuracy rather than calling customer support. To prove this Facebook even made a data analysis about how customers tend to interact with businesses that it can message anytime. To make sure that you are not left behind by the AI chatbot trend, you should consider creating yours now.

ai chatbot

E-commerce AI Chatbot

Now that everyone seems to spend more time online than doing their everyday physical tasks, making your business go online is just the right choice. However, netizens are harsher and more demanding than your regular customer face-to-face. They want you to reply to their every message right away and sneer at your unavailability. Thus, your perfect partner for doing and e-commerce would be an AI chatbot. Let us tackle some of the roles an AI chatbot can do:

Sales Chatbot

Marketing your business is very important and being knowledgeable enough about your company is the best way to execute this. One thing that AI chatbot is very good at is engaging with your online store’s visitors. It can easily connect with your customers right at the moment that users click on your profile or webpage. It will start with a simple greeting and will then encourage users to state what they are looking for. This is when your sales chatbot will take into action and offer products and services to your customers. AI chatbot can also send direct links and online catalogs for a better transaction.

Customer Support Chatbot

You can now connect with your customers around the world 24/7 with AI chatbot. It can provide accurate information for common customer inquiries regarding products and different troubleshooting tips. It can also provide assistance to orders or shipping and delivery information. Moreover, customers have the freedom to switch from AI chatbot to human live chat depending on their preferences any time. Still, more people prefer bots because it is much efficient and reliable.

Shopping-Cart Abandonment Manager

One of the main reasons why some customers who are planning to pay for your products or services may not continue the transaction is because of some checkout problems. It could be because of some website glitches or due to check-out forms confusions. It would be beneficial for both the business and some customers to resolve this matter at hand. Meanwhile, other customers’ hobby is putting everything they like on cart but forgetting them after. AI chatbot will help you with all these issues. It will serve as your customers’ guide and reminder while also up-selling and cross-selling.

Key benefits of using E-commerce AI Chatbot

AI chatbot is already around for several years already and yet the hype about it is still not about to die down. Why? This is because online transactions are not going anywhere soon and online businesses are here to stay. Meanwhile, around 80% of online businesses are already using chatbots with all the benefits that it offers.  Here are some of the benefits that you could get from AI chatbot:

Improves customer engagement

There are already millions of people who prefer online transactions rather than traveling and going to a physical store. These people also much prefer sending messages online to a business than contacting someone via calls. However, you should remember to install a chatbot on your webpage or social media profile in order to answer their demand for fast and accurate transactions. This is because a delay in reply to customers’ queries may decrease your customer engagement rate and your customers’ interest in your company. However, AI chatbot can help you as it can send replies to your customers instantly without care about time.

Decreases employment costs

All customers nowadays demand fast transactions especially on receiving replies from companies. Before they decide to buy a thing or proceed with receiving the services you offer, they always tend to ask for more details about the products or services. Moreover, you never know when they will contact you especially if you are an international brand. Thus, some companies hire customer support for the day and another set of employees who are willing to work on graveyard shifts. However, this may cost you a lot especially if you are just starting a business. This is where AI chatbot works in place of your numerous employees and reduces your employment cost at the same time.

Promotes personalization

Contacting your prospective customers personally can be a great hassle and extremely time-consuming for your business. However, AI chatbot can help you with personalization of every conversations and build trust on your customer-seller relationship. Bots can look into the profile of its customers and use it for the personalization of the conversation. This is very important on promoting products or telling your customers about sales making them feel more important. It can also give personal product recommendation depending on what your customer needs and sending them product links. What is also special about AI chatbot is that it can remember your past conversation and you will never get irritated about repeating the information you already gave.

ai chatbot

Chatbots for shopping assistance 

Shopping online is not a hassle anymore with AI chatbot. If you find shopping assistants at malls very helpful, then this is the one for you. Bots can ask its customers about what they are looking for and give them product suggestions. It will also provide links and other choices so that every shopping experience will be easier.

How to create AI chatbot for an e-commerce store

Creating an AI chatbot is like raising a child. You are the one who will build its character and hone its skills while it still has none of its machine learning. Just like in parenting, one mistake could lead your chatbot into a disaster. Thus, here are some of our tips to make your AI chatbot creation a success.

Step 1. Define the bot’s goal 

You may reach the goal in the end but it should be where you start. When you are making a bot, it is very important to know what you made it for. Do you intend to make a bot to entertain your customers? Or do you simply want it to drive your sales? Whatever your goal may be, it will be extremely helpful for you if you jot down everything and note which ones are your priority.

Step 2. Select the chatbot type

If you are thinking that all chatbots are the same, you might want to make a research about it. The truth is there are actually 3 types of chatbots that you could create depending on what you think your business might need more.

  • Button-based chatbot– perfect if you want the transactions to be easier and faster. The only disadvantage is that it cannot cater to the needs of your users except for those stated in the buttons.
  • Keyword recognition chatbot– if you want to give your customers an experience like they are talking to a real human with scripted dialogues as it recognizes the keywords. The downside of it is that it cannot give elaborate answer if it will not detect the keywords on the sentence.
  • Contextual chatbot– may be a little complicated in the process of creation but can be really helpful due to its machine learning skill. It does not need to only rely on the script as it can form its replies from its past experiences.
ai chatbot

Step 3. Choose your platform

Now, this would be the the final and most important part of creating a bot. Whether you are planning to integrate your chatbot on your social media sites or website, you should first find the best AI chatbot platform. These platforms will be your partner on creating bots. If you are able to find a good one, you might not need any professional skills to perfect your bot.

One of the best AI chatbot platforms that you could see on the internet would be the Herobot. You will only need to simply drag and drop features that you want to include in your chatbot. Moreover, it has elaborate tutorials to help you along the way. Even if you do not have any idea on how to properly create an AI chatbot, they offer several templates that you can choose from.

0
create facebook bot

How to Create Facebook Bot Avatar for Your Brand

Customer service is all about building a strong connection and trust with your customers. To do this, you should provide a smooth transaction at all times. While some people think that what clients need is a fast service, they often forget about sincerity. Their customers often leave with bad impressions from the company in return. To avoid these things from happening, why not create Facebook bot avatar for your brand? It will surely help your overall brand image and improve your customer service.

However, it is important to note that in order to create Facebook bot avatar, make sure to give it a friendly image. With the right appearance and personality for your chatbot, it will surely yield an acceptance from its users. It will also effectively represent a person’s physical and psychological value. This will affect the gratification of the chatbot experience. But, perfecting this is not easy especially if you are just a new learner in the chatbot history. This is why we will give you some tips to create Facebook bot avatar that will fit your business.

create facebook bot

First of all, why bots?

Do I really need to create Facebook bot? Why?

This is the first thing that you should be asking yourself before giving your efforts to create Facebook bot. This will give you a clear view of what you must make your bot of. By asking yourself this question, you will be able to know what your customers might be looking for. To help you answer this, here are some of the reasons why you need a bot.

You want to always be there for your customers

There is a reason why stores, except for convenient ones, have specific opening and closing hours. It is because hiring more employees for different shifts could be really expensive. So, what they do is set for specific hours where there are more customers available. However, there are still a lot of people whose availability would be after normal working hours and it would be a waste not to cater them.

However, when you create Facebook bot, your store will be able to provide 24/7 availability especially for customers who prefers online shopping at night. Chatbots will act as your “always-ready employee” and will answer your customer’s queries whenever. It can also act as an adviser or assistant for your customers. Now, you can easily connect with your customers even after store hours.

You want to build more connection with your customers

The secret recipe to being successful in business is establishing connection with your customers. This way, you can easily have your regulars that will be there to support your products or services. They can also be good endorsers as they commend your products or services to other people who might be interested. This is way better than looking for famous celebrities or models to market your brand. However, how can chatbots help you with this?

Customers are always looking for sincere service. Bots can have a good and steady personality according to what you set it to. It can be friendly, formal, and polite all at the same time. Also, it can answer your customers faster than any customer support. It also helps then you can modify your bots and provide option of different languages for your customers. Now, language barriers are not an issue anymore.

You want to grow your business

It is every business people’s ambition to grow their business and branch out. Why? Because this only means that your brand is successful and widely accepted by your customers. However, making it work is really hard especially for customer support. Thinking that you can answer all your customer’s queries in social media sites, emails, website, and application is just impossible. Meanwhile, hiring more employees to do this work will lessen your profits. It can also bring you more conflict if you will not find the right person for this.

With chatbots, your problems will be answered. Bots can work as you all in one employee that can answer multiple messages simultaneously without any errors. Moreover, even if you branch out and have stores in different areas or even countries, a single bot can occupy them all. With its capability to switch languages, it will be very helpful for your company to be international. Also, it is available 24/7 so having different timelines for your shops is not an issue anymore.

Tips to create Facebook bot avatar

Chatbots may seem to be new for other people but it actually is already around for decades already. Today, more and more people are discovering bots and understanding its importance in businesses. Not only that, some developers also learn that giving a bot a good personality and image gives the brand or company better feedback. Because of this, they are able to create avatars that perfectly represents companies. Here are some tips to create Facebook bot avatar:

1. Know your area

If you want to design the perfect avatar., you must first consider how your target customers will like it. Thus, you have the perfect picture of how your business line works. For example, you are in a legal research sector. Even if you want your bot to appear friendly, you cannot let it just joke around when answering your customer’s queries especially if the topic is very serious. You may, however, add more fun in your dialogue by including links, images, videos that might be interesting and helpful for your users.

2. Consider your brand’s image

When creating your bot, you must always consider the image of your brand. To do it, know how your company appeals for the mass and what their impression is about your brand. You should be able to perfectly create Facebook bot avatar with the distinctive character of your brand. if done right, it could be your best marketing partner. One example of this is how Marvel created a bot for their Avenger’s campaign with Jarvis. In the story, Jarvis is Ironman’s assistant bot that helps him in every way. To leave an impression on its fans and users, Marvel made a bot with Jarvis’ image and personality. I mean, which Marvel fan would not want to speak with Ironman’s trusted bot, right?

3. Test your bot

Now, remember that there is no such thing as perfection. However, if you want to get closer to it, create different bot character designs and make a survey on which one is the best. You can ask your friend about this or even get your customers involved in the selection process. It will help you assess thee errors on your bot. If you do not want any of these, you can also just join online forums and make a survey about it. This way, you will be able to create the best Facebook bot avatar. Moreover, it would be better to have different tests on your bot before launching it.

4. Pick the perfect name

Your name is your label. It is like putting a big mark on your forward indicating your personality. It is your connection to your individuality and identity. Moreover, this leaves other people impression about you. Thus, it is very important to pick the best name for your bot avatar. Choose a catchy name that will best represent your brand’s image and the services you offer.

create facebook bot

Create your bot with us!

Now that you know the important points on how to create bot avatar, it is time to test it out. However, creating bots is not cheap and not relatively easy. If you do not know how to code, you might need the help of professionals to create a good chatbot. Herobot can help you with this. It is a chatbot building tool that will help you build the best bot while saving up some money. Check our website to know more about it.

0
bot site

How to use effective bot site for your business marketing

If you are thinking of ways to earn money while you are in your respective houses, then the best option is to start your business online. In this age where everyone seems to live in the online world, e-commerce is a good idea for marketers. However, this is not as easy as you think. To match the expectations of your customers, it is best to use a bot site for our business. As it stays up online 24/7 and can accommodate numerous people at a time, you should consider using chatbots for your brand.

bot site

However, there are steps that you should take in order to create a chatbot that will best suit your business. Almost every one of us had a bad experience with using automated services. Despite its similarities to how some humans respond, bots cannot completely think and feel like them. With a reckless move of bot site, everything can go downhill. These are the things that you should consider avoiding to create more traffic and bring in more sales.

Tips on creating your chatbot

There are many issues regarding the chatbot industry today. Most people do not prefer the robotic and unempathetic way bots are handling their issues. Moreover, unhelpful and repetitive responses of chatbots are annoying customers more than anything. Some people feel that it indicates the lack of care of the company for its customers. However, you can avoid these issues by doing some effective bot site tricks.

Know your line of business

If you want to succeed in the world of marketing, it is important that you know what you are entering. Learn about every nicks and corner of the type of business you have. Read reports and published materials about other successful marketers in this field and learn from them. Know the latest trends and participate in the online forums of people talking about what they like and hate about certain companies. Take note of all this because it will really be useful for your own business.

When you already know about these things, creating your own bot for marketing will be much easier. Moreover, you will know the basic problem areas in your business that you can now avoid. Also, you will have a deeper understanding of your customers chose the leading brands rather than other companies. Other than this, you can also distinguish the areas you can improve with the changing trends in the market.

Outline your goals

With the researches that you did previously, you can now outline your goals. This is very important in establishing an effective bot site. Moreover, it will help you define the parts your chatbot should take part in order to make your business successful. This will help you realize the missions of your business as well as in the profit area. As it defines where you should go, planning will be a lot easier along the way and can increase its effectiveness.

To have an effective goal, you should consider making it clear and simple first. Don’t stress out on making it picture-perfect which can lead to further complications. Rather, be specific about your goals and make it realistic as you can. Remember that creating a bot for marketing is hard enough. Thus, your goals on creating one should be as simple as you can. However, this does not mean that you can’t innovate and use your creative juices.

Understand your users

Your consumers are a vital part of the success of every business. Thus, it is only natural to try to understand your customers for an effective bot site. Know the basic profiles of those who mostly and will probably visit your website. As you identify your target market by their gender, age, and economic standing, you can create a good bot marketing plan that will satisfy them.

Moreover, you should consider the type of business you have to know the personalities of the customers who might be interested in your products or services. Learn about the tone that might make them stay and continue talking to your chatbot. If you are in the entertainment or gaming business, then you should consider creating an entertaining bot. Make it witty and you can use memes and gifs as it holds a conversation. Meanwhile, use formal tones in businesses where users need straightforward and professional answers.

Brainstorm with experiences employees

bot site

You should not be afraid of creating a bot because you do not know how it should properly hold a conversation. Instead, call out your employees or friends who are experienced in this area and brainstorm with them. With their help, you will be able to know the things customers frequently ask. Also, you will be able to know the most effective tones and responses that you can use to deal with problematic consumers.

This way, your bot will be able to filter the queries and concerns that they can handle and send a human server those that require more complicated answers. Also, you can now create a conversation flow that will be both simple and useful for your users. However, you should always remind yourself that creating a perfect artificial intelligence is impossible and is bound to fail. Cover every possible subject your customer might bring up and prepare a simple response for them.

Types of bot site

There are a lot of steps and considerations that you should take first before you can devise the best bot site. However, as you plan on creating one, you should know first the type of chatbot that you should create. Also, consider the roles it would take into your company for a clearer agenda and personality of your artificial intelligence. Here is a list of the basic types of bots that you can use for your business:

Sales bot

This type of bot is very important if you want to succeed in the bot site. Obviously, sales bot can help you increase your sales. Moreover, it can make the buying process easier as it converses with the customer about the products or services he/she needs. Also, it has personalized product recommendations. You can also include images, videos, links, and gifs in the usual conversation between a bot and its user.

FAQ bot

If you are going to engage with your customers for a long time, you will notice a series of repetitive questions that they may ask you. Now, it can be annoying and exhausting for your human employees. However, you can design a FAQ bot that is in charge of answering repetitive and frequently asked questions. You can also, include buttons that your customers can choose just in case they are having trouble conversing with your bot. It can also respond to your customers while you are out or your business is closed. This can add to the productivity of your business and increase your sales and connection with your consumers.

Lead Generation bot

A lead generation is important to your business especially in this modern era where you have millions of competitors around the world. It helps you in going all out on the internet and create more traffics than can lead to more sales for your company. As you use lead generation bot, you can automatically create a target group that you can associate with. Rather than wasting your time on people who do not have an inch of interest to your brand, why not focus on those who are actually interested?

Appointment bot

There are different types of businesses and each one of them has different problems that they may face. Now, a company offering intangible goods such as services might differ from those who are offering products. One of these is how it has problems managing appointments. However, with appointment bot, you can now easily set appointments with your clients. This is without worrying about overlapping schedules as bots are intelligent enough to record and manage your schedule.

Survey bot

If you don’t know, surveys are actually really helpful to businesses. This helps in the progress and planning changes and improvements for a brand. However, a modern era means that giving out printed questionnaires will only make you lose money and time. Instead, opt to survey bots that can help you collect answers from your customers with less hassle and more fun.

Enjoy the best bot site with Herobot!

Even if you have the best plans to create an effective bot site, this will all mean nothing if you do not have a good website where you can create freely. Meanwhile, hiring professionals will really be costly and learning programming yourself will be really difficult. This is one of the reasons why Herobot is aiming to be the best Chabot platform for marketers.

bot site

It longs to provide the best services that can make bot creation a lot easier. Also, it offers a wide variety of widgets that you can use to make your bot more personal. If you are still clueless about where to start, Herobot has different templates that you can choose from to set as a help for you. Learn more about chatbot creation on our website now.

0
best chatbot ai

Best Chatbot AI: The Best Valentine’s Day Idea for You

Technology has a wide application in today’s modern world. People spend a lot of time studying where they can integrate the power of technology in different industries. It is the application of the bodies of knowledge to the daily aims of human life. Technology comes with various materials, techniques and strategies to make life easier for the individuals. While science talks about how and why things occur, technology like the best chatbot AI deals with making things work.

In today’s modern transactions, there are lots of technology integrations. May it be for business, communication, education, politics or simply socialization. Moreover, consistency is the key to build valuable relationships from afar. To reach out someone that is distant from you, instant messaging can help you work on it. There goes the use of the best chatbot AI to pursue communication.

best chatbot ai

Communication and Chatbot AI

Communication keeps the bond stronger between people. There are various ways on how you can communicate with one another. During the previous days, messages sent by the mailmen takes time to arrive, and the messages are already passed out. The chatbot AI is a computer program that can manage human conversation through text chats or voice commands or both of them.

A chatbot is a short terminology for chatterbot. It is an Artificial Intelligence that can be used in any messaging applications. You can easily have communication with your connections through the use of best AI chatbot. Moreover, there are some events that bots are very much in demand and helpful for the individuals.

In this early phase of the year, February is one of the awaited and lovely month of the year. It is known as the “Love Month”. Valentine’s Day is a yearly celebration of romantic love, admiration, appreciation and friendship. February 14 is the day that people send messages and express affection towards loved ones, friends and close family ties. Mostly, couples send valentine’s greetings and special gifts to their partners. They usually spend quality time together on this day. However, there are some instances that people get busy with their works and duties. That is why spending this special day can be somehow a struggle for a few busy individuals.

Using Chatbot AI in Preparing for the Love Month 

Chatbots are now integrated into messaging applications. Celebration of Valentine’s Day doesn’t need to be a difficult thing to do even if you are busy. There are applications that can help you with your transactions. May it be for the sweet messages, special gifts or booking a romantic date with your special someone. Chatbot AI is a technology application that can enhance communication.

It can also make the life easier of the individuals using these applications. Moreover, they can save time and energy rather than directly going into a shop, restaurant or writing a letter to someone that can be quite time-consuming. Chatbots also come with special feature such as stickers, special offers or discounts that you can avail on Valentine’s Day.

Here are some advantages of using chatbot AI during Valentine’s Day:

Sending off romantic and sweet messages.

Chatbots are computer programs that have immediate responses to the messages that you have sent to someone. During Valentine’s Day, there are randomly sweet messages that you can receive from the chatbots. Love is in the air in February. Many individuals express their love for the bots that they are using. More women are likely to show that they love using chatbots than men.

Bots can automatically send sweet greetings to the ones using the application. Stickers and Graphics Interchange Format – Picture Formats usually had customized designs and images when Valentine’s Day came. These can be immediate responses to send your loved ones your warmest greetings on that day.

Contact for flower delivery.

valentines with bot

Flower shops have their websites online. These websites have chatbot AI that can attend to the needs of the customers as easy and as fast as possible. Calling for a flower delivery can be an easy way for the public to buy and send flowers as a gift to your special someone. Instead of directly going to the flower shop that can cost your time, you can reach through the messaging applications of the business.

You can also have special offers when this season rushes in. Chatbots can ease your transactions towards stores so that you can save time and do other things that you need to accomplish before you celebrate this special day. 

Looking for chocolate deals.

During Valentine’s Day, chocolates are very much in demand in public. There are special offers that are accompanied by the deals of the chocolate merchandises. Commonly, chocolates are one of the gift ideas that people prepare. Chatbot AI can help you search for the best and affordable chocolate deals for your budget and your loved ones. Moreover, you can also plan the purchase that you would like to do before the big day comes in. Usually, there comes a shortage or high-price deals when you buy on the same day. Bots can also help you to decide on how you would like to purchase your order.

Book a special day in a restaurant.

Usually, on Valentine’s Day, there are so many people in different eating stores, such as fast foods or restaurants. If you decide to go somewhere else on that exact day, you might find difficulty in looking for available spaces. Planning can save you from the stress of looking for a convenient place to eat.

Chatbot AI can assist you in booking with your prospective restaurant. You can also check their Valentine offers, such as couple dates, family deals or something like discounts. Moreover, you can have the assurance that you can celebrate your romantic day with full tummies. Bots can also give you the schedule, menu, and location of the restaurant that you want to dine in.

Purchasing pastries as Valentine gifts.

Pastry and bakery shops are also one of the in-demand business during Love Month. These sweet products can add to the romantic feeling during February. Shops can also offer various offers during this special day. Online websites can also be the avenue for customers to purchase their orders. Moreover, they can also have a quick check on the products that they can buy from them. Bots can reply to the queries of the customers once they engage in the application. This is very helpful for them. It gives convenience for the public to reach out for the stores.

Chatbots as Part of the Modern Day Industry

Chatbots are results of technology innovations. They can be used in different industries such as business, food, health, education and communication. These applications can make the connection and bond of the users to be closer and faster. Moreover, bots are created to manage immediate services such as message response and information provider.

Chatbot AI can help the public reach out to the shops or markets that they want to purchase services or products. It is also a good point for the entrepreneurs to have these chatbots in their company. Since most of the people engage in gadgets and technology nowadays, these could be an effective tool for them to franchise and promote their business.

Occasions are one of the most-awaited parts of the year. Celebrations are everywhere. These events give people another reason to be excited. One of the awaited special events of the year is Valentine’s Day. February, like the Love Month, is full of wondrous celebrations all over the world. Many people express their most profound and warmest affection and appreciation on this day.

There goes the sweet letters, romantic dates, special gifts like chocolates and flowers. This modern celebration of Valentine’s Day can be accompanied by the use of technology. Chatbot AI can help you plan and surprise your loved ones in the most creative way possible and convenient for you. You can celebrate this special day full of love and sweetness.

Your Choice to have the Best Chatbot AI

If you are to find the one that can help you to have your own messaging application, Herobot can help you out. This marketing platform can help you grow your business and communicate with other people. Whether you are just starting to put up your business or you already have one, Herobot can assist you with it.

With the aid of Herobot marketing platform, you can widen your connections to reach out for more customers. You can also boost your sales by having your own chatbots. Chatbot AI is an instrument that you can use for these special occasions such as Valentine’s Day celebration. Most customers browse online for the special deals and offer that they can purchase to spend most of this love season.

Herobot is here to help you reach greater heights for the success of your business. Technology integration can be one of your advantages in the business world. Entrepreneurs must deal with the tough competition that comes along the way. It is a way of surviving in the industry. Have a visit in our website at https://herobot.app/ and learn more about how you can have your own chatbot AI for the improvement of your business.

0
chat website

Why Chat Website is the Future Today

The world’s technology keeps advancing and reaching new heights. From the education system to marketing, every aspect of our lives has some form of technology with it. In today’s world, chat website is the most common and most convenient way to get in contact with anyone.

This applies especially to those in the business industry. You will need a way to respond to all your client’s inquiries. That’s where chatbots come in. It is an artificial intelligence that you can program with set responses. This way, you can handle common inquiries from your clients without having to respond one by one.

Chat websites allow people to contact businesses that are near or far from the comfort of their own homes. You can place an order, inquire about a product, or even schedule a meeting with them. Businesses can take advantage of them to reach and optimize their business operations.

The Evolution of Chatbots

chat website

Chatbots started in the mid-1990s when Joseph Weizenbaum created ELIZA. He is a professor from Massachusetts Institute of Technology. ELIZA only had a few responses that it could provide. If you talked about your mother, it would focus on the word mother and would ask you to talk about your family.

Since then, chatbots have made significant leaps in improvements. Another notable chatbot is Mitsuku. AIML Technology created Mitsuku withallf its databases included in its system. Mitsuku can converse with the meaning and properties of the sentence or question. After that, it will create an appropriate answer.

Chatbots are now used daily for several purposes. Especially for businesses, chatbot websites have now become its essential part. any businesses can work more efficiently with them.

Chatbots vs. Humans

There are a couple of things you need to consider when using chatbot services. Chat websites provide almost instant responses to your messages. But, the only downside it that it can only offer you primary responses. Unless it is one of the frequently asked questions, there is no way that it can respond directly.

However, there are still some advantages on using chat websites. It can offer more privacy and people become less hesitant talking with bots. They can also continue working without rest or the limitations of an 8-hour work shift. Moreover, training cost is also less. You can upgrade your bot anytime if you have someone who can develop your chatbot well.

Chatbots are a great help to give your customers a quick and helpful response. But, there are still some cases where a human intervention is needed. Thus, the presence of a live human in your company is still important. When a chatbot can no longer answer a customer’s inquiries, it can connect them with a live representative so you can get your issue resolved.

Chat Websites and your Business

A lot of businesses are now going digital, with the popularity of social media such as Facebook, Twitter, and Instagram. By joining these social media platforms, companies can reach and appeal to different kinds of audiences. By managing their pages, they could establish a client database that will provide them with regular business to support and improve their operations.

After these potential clients finish viewing your pages, they can proceed to contact you to place their orders through chat websites. But, having to comb through hundreds of messages that could either be orders or just inquiries can take you hours. And before you’re finished with the first hundred or so words, another batch is already waiting. With chatbots, you can skip the tedious task of going over hundreds of messages.

By incorporating chatbots into your business’ system, you will be able to focus on the messages that require you’re immediate attention. Artificial intelligence can do a multitude of tasks to increase the efficiency of your business. They can automatically respond to emails to determine what the customer’s concern is. Also, they can either meet with the information they need, suggest other products they may be interested in, or re-route the chat to the appropriate department. This can optimize how you run your business and the speed in which you respond to and handle the customer’s needs.

Chat Website as Artificial Intelligence Assistant

chat online

Artificial Intelligence or AIs have been around for years now, and they make our lives a lot more convenient than before. An example of artificial intelligence that you may know and take advantage of would include SIRI, Alexa, and Bixby. These AIs can do a lot of different tasks for you like playing music and setting the alarm. It can also help by reminding you of an appointment, and even operating your home entertainment system. One of the most commonly used types of Artificial Intelligence today are chatbots.

Chatbots are an artificial intelligence program designed to respond to messages with pre-determined responses. AI can analyze and determine which of its set responses will help the customer. They can also handle a sudden flood of emails and still respond to them without any delay. With bots, it will be like having your army of employees answering your customers, but in reality, it’s just a computer program in your server.

If you are running an online business, you will probably need a chatbot to assist you in your business venture. These bot websites can respond to your customers 24/7, so you’ll never miss out on any business opportunities. Chatbots can be the perfect tool for you when you have a business that is getting more and more traffic from your social media marketing.

Connecting your Business through Chat Website

Before the rise of social media and chat websites, businesses can only reach a limited number of people. Usually, these businesses can only be contacted by the people in the area or those willing to travel to get the service or product offered. With the invention of social media and chat websites, people can now place orders from wherever they are. Moreover, businesses can now reach audiences that would otherwise be too far for other advertisements they run like billboards or flyers. Chat website is now connecting businesses to the entire world, thus giving them access to a global audience. This allows local businesses to gain more customers and possibly expand their business operations to more locations.

Lots of entrepreneurs start and develop their business from the comfort of their own homes. They create content for their websites or social media intending to reach their target audience. Once they reach their target audience, their goal is to get them interested enough to buy their product. The customer may have questions or requests for a specific product and may contact you before finalizing their purchase.

Customers can contact you by going to your profile on a chat website then messaging you with their inquiry or request. When your business is just starting, managing these incoming messages is no problem. But after a while, you may find yourself overwhelmed with the sheer number of words coming in. At this time, you’ll need a chatbot to assist you so you can keep up with the demand for your services or product.

Top 5 Chat Website Services

1. HeroBot- is one of the best Bot builders out there. It is easy to use and can help you manage your business by helping you create an automated response for your business.

2. Chatfuel- this bot builder is easy to use even if you don’t have any coding knowledge. It will show its logo on your chat once used, but that’s a small price to pay. This is a builder made explicitly for Facebook Messenger.

3. Sequel- this is a great builder that focuses on making bots that connect with your audience on a conversation level. You can also choose from templates for publishers, GameBot, personal assistants, or a StoryBot. With Sequel, you can publish your chatbots on Messenger, Viber, Telegram, and Kik.

chatbot on business

4. Wit.ai- this bot builder helps you build bots that can comprehend human commands. However, wit.ai is best used by experienced bot builders. Wit.ai also allows you to improve your training data and get better results.

5. Botkit- this is a free bot builder that includes a community of over 7,000 developers worldwide. They also have a paid subscription you can avail depending on how many subscribers you have.

Upgrade your digital market now!

If you’re new to the world of Chat websites and bots, we recommend you use HeroBot. It is easy to use, and there is a guide you can use when selecting templates and choosing the responses for your chat. There is also a free 30-day trial where you can try out our critical features like Facebook and Instagram comment tools.

Meanwhile, for the test, there is no limit for the subscriber count you have. HeroBot also has paid services you can get once your business starts to grow and flourish. Start your trial today, and take your business from zero to hero with HeroBot.

0
best AI bot

The Best AI Bot for Service Marketing

best ai bot

Service marketing has something to do with the selling of things that are not like the typical physical products. There are personal services that are considered as part of service marketing. Examples are spa treatments, medical care, vehicles and spaces rental, dance lessons, and attendance of concerts. Things like promotional deals, done by some of the best informational content, advertisements are considered valid approaches. With the best AI bot, you can make these things easier.

Companies that sell to individuals are typical users of service marketing. To create advertisements appealing to demographics, these companies research on the behavior of the consumer. Researching allows companies to promote concentrated effort that narrows the marketing focus.

Example, a particular company that provides swimming lessons would prefer to use strategies of services marketing. It is to look for different kinds of people that are swimming enthusiasts. After finding the target interests and groups, they will create the advertising materials and promotions. The said ad material must be specifically designed for the target market.

What makes service marketing difficult?

Marketing is hard itself. It is all about endless competitions, advertising, and planning. However, more than marketing products and goods, trying to offer services to doubtful customers is tough. Think about this. If you are going to sell a car, you can boast about its color, the engine it has, the leather seats, and the other materials used for it. Because it is a tangible good, customers can see the quality of the product you are selling before they even purchase it. This removes the doubts of your customers and increases your sales.

However, if you are dealing with services marketing, you are going to have a really hard time. You have to assure customers about the things they are not sure about. Also, you have to let them see reviews that are hard for them to rely. Moreover, you have to promise customers sweet nothings make no room about distrusts. Meanwhile, if you want to at least have less worries in your back, having the best AI bot at your hand would really be a great help.

Significance of the best AI bot in the service marketing

best ai bot

As of now, the competition on service marketing is one of the hardest struggle of every businessman. This may be because as the population is increasing, the number of people engaging in the business world is also growing. Moreover, the hardest part of this is assuring possible clients that your services are better than the others. However, if you can adapt in the growing community, you will surely be able to thrive and succeed. To start, make sure that you know how to use technology and best AI bot for your digital brand.

For customer support

If you are planning to make your business a reliable one, you must be sure that your clients are always happy. To make this possible, ensuring that customer service is rated high is a must. However, this will be hard because, as days pass by, consumers are becoming more and more demanding, especially for a fast response. To cope up with the demands of clients, a bot is best for a company to have bots at their expense. AI bot is capable of responding to simple requests of customers. In this sense, customers will feel accommodated and assisted.

For customer screening

In business, you must know your target audience to make advertising more effective. When you already set your goal, assessing the people who may be interested in your services would be easier. However, some things, such as the assessment of people fit for the services you are offering is still adamant. Meanwhile, AI bot is helpful to help some companies to screen customers.  Like for example, a chatbot is responsible for identifying who among the customers must receive incentives to buy insurance. 

Keeping up with the updates

When you are managing a business dealing with services, you must have the updates about the status of the service you are offering. If you have a repair shop, you must have the complete contact details of your clients as well as the service that they may receive. Moreover, you should keep a tab about the employee that you are going to assign for the task. As digital marketing is getting popular, your brand can be damaged with just a single bad review about you. This is where the best AI bot can help you. By putting up important information in this system, it can monitor the services being given to the clients as well as the productivity of your employees. As it communicates with the costumers, you can analyze the problems of your business.

What service markets can use the best AI bot?

In general, the best AI bot are helpful in numerous industries around the digital market. It is also a famous helper the field of services marketing as more and more people are making use of it. Business people are learning to adapt in the technological advancements of the world. However, if you are still doubtful about how it can help companies, here are some of them.

Repair shops

When you think about repair shops, you might think that it is impossible that AI bot can be of help for it. However, nowadays, owners are using a chatbot to make their services better. With bots, clients can contact repair shops and inquire about the services that they are interested in. Right after, the bot will refer the best staff that can help the customer and make appointments with it. AI can also be responsible for giving out quotations which give users more detailed information about what they should expect.

Medical clinics

There are still some clinics which are still sticking with the old ways of dealing with customers. However, if you are practical enough, you will create a website with a friendly AI bot app that can assist your clients throughout the transaction. As we all know, knowing the availability of doctors and the equipment they will be needing is not an easy job. But with bots, patients can inquire about the schedule. Also, knowing the history of the patients as well as recording files about the person is also easier now. The best AI, bot truly made a big improvement in the medical industry.

Employment Agencies

If you are an owner of an employment agency, you undoubtedly need to have the best AI bot at your service. It can connect with more interested applicants and check their profiles faster. Right after, this AI will run through its system and find job hiring for the user. As it communicates with the person, it can analyze if the user is fit for the company as well as the job. Moreover, it can easily detect possible fraud and unfit applicants. In this modern world, you should incorporate technology into your business if you want to survive.

Catering services

Catering services does not only mean that you have to make sure that your food is delectable. It also offers various services that a person may need in parties. This may include the decorations for the reception hall, sound system, photographs, videos, and even the hosts for the event. With all the hassles that you may encounter with these tasks, answering common inquiries from your clients can be tiring. However, if you have the best AI bot, you can answer all the inquiries of interested persons much faster. If you give it the right attitude, you can even add entertainment to the transaction.

Graphic designing

You may ask why a graphic designing company may need the nest AI bot. However, it is the truth. Most artists are not great talkers and can be stressed out by communicating with demanding customers. However, an AI bot can do the job and make the transactions successful. It can answer basic inquiries and give the usual quotations. Moreover, it can collect data and information that your company may need in the future. This may include the common trends, usual demands, and the number of clients you are getting in a given time. Furthermore, you can avoid angry customers asking where you are and why you are not responding.

Create your chatbot with us!

Your customers and clients are the most important factor that you will need to consider to ensure your sales. However, they could also be your biggest problem when you are offering services in the market. They will have a lot of doubts and may even have biased thoughts. Encouraging them to avail your services will be really hard because people are not really trusting these days. However, technological developments can help you with this.

best ai bot

If you want the trust of the customers, you have to let them see that you are reliable and that you are always available for them. The best AI bot will help you with this. To create one for yourself, let Herobot help you along the way. It is really easy to navigate and offers templates that you can use as a guide for bot creation. To know more about this, visit our website now!

0
best ai chat

Why Businesses need the best AI chat?

best ai chat

Living in a fast-paced world opens the innovative inventions and creations as a product of our powerful technology. No wonder, almost all life aspects are now dependent on certain applications, platforms or medium – all technologically advanced tools that are proven to make things easy and convenient. One of these being the best AI chat.

Answering queries, shopping, banking and many other activities today – doesn’t require a human person to actually do it. Surprisingly, many businesses today goes online because of the convenience and technological advances that helps business owners to run it smoothly without hiring too much personnel to do separate jobs.

Defining best AI Chat bots

It doesn’t vary what specific business line a person owns. The fact that it is a business, it has the primary goal of gaining clients and potential customers. To make it happen, your business have to have a consistent and smart communication, interaction and service to individuals – the introduction of the so called best AI chat gives way for these things to happen.

Chatbot itself is a robot assistant to do certain tasks that are supposedly done by a human assistant. Basically, it gets into the conversation, asks the client what he or she needs and finds an answer and way to get it done. In today’s busy world, we should not underestimate the power of AI chat as it performs various important roles. No wonder, many popular applications and even messaging platforms uses what they think is the best AI chat for their profession or line of business. Some of them are found on the known apps like Facebook, Telegram, Slack and more.

Best AI Chat bots for Better Customer Experience

The goal of every business is to always satisfy their customer with its service. To make it happen, we make sure that all their needs, wants, issues and feedback are valued and being addressed. Good thing, the introduction of AI chat gives way for businesses to make their customer service even more satisfying. It opens the opportunity to give customers a wonderful customer experience while having the concerns answered in real-time.

By having the best AI chat integrated to a business, customers can actually get the following:

Quick Response

Emails are very much important for business however, chat bots make it even more useful. Since emails before may have an offline and online time, there is a need for some customers to wait for response. And in some cases that they need immediate response, the tendency is for them to lose some patience. Whereas in best AI chat  bots today, there will be a rapid response as soon as the system receives the message.

best ai chat

Handles high-volume of queries

 Due to high volume of queries, some tends to be bombarded with messages regardless of how urgent it is. With AI chat, it can handle high volume of requests and have it ALL responded at a time.

Offers Frequently Asked Questions

Sometimes, customers ask for the basic fixes. With the help of chat bots, there is no need for each question to search for answers over the net. It offers people with the basic and frequently asked matter and gives the answers right away.

Less errors

 Since the cognitive technology is inclined to the bot, it interprets and analyzes the queries better. Thus, it results to fewer errors compared to what a real customer service agent does.  It has a big memory and can store many automated responses so it will offer concrete and accurate solutions to customer concerns.

24/7 support service

Don’t miss any important event and make your business available on the time you are not! Chat bots have no need to sleep. If your response team is not available in the moment, you will not miss a query and ask the person for the available time a real agent can be present.

The Future of Artificial Intelligence

Since we’ve already tackled how customer experience has been enhanced by AI chat bots, it is also a plus to know how your business can benefit from it on other ways. Too, it is very important to know the basic knowledge about AI chat bots so you are aware on how it works.

Measure the analytics of your bot performance

The key metrics to use on determining how a bot works in through analyzing the user interactions. AI chat bots future open ways to in-depth customer insight through automated data collection and analysis.

A more Human-Like service experience

 AI chat bots aim to deliver a service that are more human-like as years go by. Through the use of artificial intelligence, it makes a more customized service that makes it sounds more real.

Advanced Assistance

Since many online stores and online retailers are using chat bots to address queries, there are still lots of advancement that awaits. People are looking forward to a voice-assisted bots and text-based bots. This is to make checking, purchasing, and delivery of shopping items more convenient to the part of the consumer.

Creating the best AI chat for your Business

Since you will be implementing the bot on your brand, it is very important to take in consideration some important factors to make sure you are building it perfectly. This is to make sure that you will have a positive end result and you will benefit on your marketing efforts through the use of AI chat bots. Below are the things to check and consider while building your chat bot:

Chat Bot-Building Platform

It is very important to invest to a good platform while creating the chat bot for your brand. Since you will be using it to make an increase on your sale and to deliver quality and satisfying services, it is important that the platform works smoothly. You should look into the deals and offers a platform can have, take orders smoothly and can accept major payment systems.

Set your goals

You have to be clear with your business goals so you can stick with it. Define it clearly and also set some expectations. This will help you set your plans and expect the obstacles that you will have to face. Moreover, this will set as your standard to know if you are succeeding or not.

Furthermore, setting your goals comes with thinking about your brand. Think and give your best AI chat bot a unique name that the people can easily remember and recall. Make sure it has a great impact on the online community so it can stand out among others.

Set your most relevant keywords

You can set the keywords to which the chat bot could detect. For example, when the system detects the word “shipping”, the customer might want to ask regarding shipping information or might as well have a shipping concern. It is very important to identify other important keywords for your business and have it setup on your bot.

Introduce your bots to customers accordingly

While many people are getting confused on what a bot is, you have to help people to understand how it works. You can as well consider doing the following:

  1. Greeting Message
  2. Create a “Get Started” button to lead them
  3. Indicated an introductory message and let the user understand how to use it
  4. Use a button on your social media pages and website

Make conversations simple

Do not complicate the conversation while dealing with clients. Make the responses simple and concise so people can easily understand. Remember that not all your customers are going to be professionals. Make your best AI chat avoid using too much jargon in order to make your conversations understandable.

Set some default replies

It is actually optional to set default responses but it is a good way to test the intelligence of chat bots. This will be very beneficial when the system detects “unidentified” words or concerns. Especially when the customer sent an unrecognizable terms, you can have a default reply like “can I forward your question to one of our customer service agent to serve you better?”

Perform some test before actually launching your bot.

If you are not sure on how people would react to the best AI chat bot, you can perform a test to measure results. Give it a trial session and only allow a small number of persons to interact with it at a given time. Through this, you can observe if your bot is working fine and see if it can interact with users well. You can, as well, collect some feedback to know the things to develop for your chatbot.

Monitor your competitors

Since there are lots of competitors online, you have to get on track of their progress. Know how they find the best ways to stand out and get ahead of them. Also, list down all the things that they are doing and monitor the feedback customers are giving to them. This way, you will know what things you can and cannot adopt in creating the best AI chat.

Build your chat bot on Herobot

Since the very first thing to consider in building a chat bot is to identify the best chat bot-making platform, it is very important to have it done on a complete marketing platform like Herobot. Whether your goal is to generate leads, instant growth, improve efficiency or reduce some cost, we give you the power to do them all. Build your best AI chat bot with Herobot today!

0