Living in a fast-paced world opens the innovative inventions and creations as a product of our powerful technology. No wonder, almost all life aspects are now dependent on certain applications, platforms or medium – all technologically advanced tools that are proven to make things easy and convenient. One of these being the best AI chat.
Answering queries, shopping, banking and many other activities today – doesn’t require a human person to actually do it. Surprisingly, many businesses today goes online because of the convenience and technological advances that helps business owners to run it smoothly without hiring too much personnel to do separate jobs.
Defining best AI Chat bots
It doesn’t vary what specific business line a person owns. The fact that it is a business, it has the primary goal of gaining clients and potential customers. To make it happen, your business have to have a consistent and smart communication, interaction and service to individuals – the introduction of the so called best AI chat gives way for these things to happen.
Chatbot itself is a robot assistant to do certain tasks that are supposedly done by a human assistant. Basically, it gets into the conversation, asks the client what he or she needs and finds an answer and way to get it done. In today’s busy world, we should not underestimate the power of AI chat as it performs various important roles. No wonder, many popular applications and even messaging platforms uses what they think is the best AI chat for their profession or line of business. Some of them are found on the known apps like Facebook, Telegram, Slack and more.
Best AI Chat bots for Better Customer Experience
The goal of every business is to always satisfy their customer with its service. To make it happen, we make sure that all their needs, wants, issues and feedback are valued and being addressed. Good thing, the introduction of AI chat gives way for businesses to make their customer service even more satisfying. It opens the opportunity to give customers a wonderful customer experience while having the concerns answered in real-time.
By having the best AI chat integrated to a business, customers can actually get the following:
Emails are very much important for business however, chat bots make it even more useful. Since emails before may have an offline and online time, there is a need for some customers to wait for response. And in some cases that they need immediate response, the tendency is for them to lose some patience. Whereas in best AI chat bots today, there will be a rapid response as soon as the system receives the message.
Handles high-volume of queries
Due to high volume of queries, some tends to be bombarded with messages regardless of how urgent it is. With AI chat, it can handle high volume of requests and have it ALL responded at a time.
Offers Frequently Asked Questions
Sometimes, customers ask for the basic fixes. With the help of chat bots, there is no need for each question to search for answers over the net. It offers people with the basic and frequently asked matter and gives the answers right away.
Since the cognitive technology is inclined to the bot, it interprets and analyzes the queries better. Thus, it results to fewer errors compared to what a real customer service agent does. It has a big memory and can store many automated responses so it will offer concrete and accurate solutions to customer concerns.
24/7 support service
Don’t miss any important event and make your business available on the time you are not! Chat bots have no need to sleep. If your response team is not available in the moment, you will not miss a query and ask the person for the available time a real agent can be present.
The Future of Artificial Intelligence
Since we’ve already tackled how customer experience has been enhanced by AI chat bots, it is also a plus to know how your business can benefit from it on other ways. Too, it is very important to know the basic knowledge about AI chat bots so you are aware on how it works.
Measure the analytics of your bot performance
The key metrics to use on determining how a bot works in through analyzing the user interactions. AI chat bots future open ways to in-depth customer insight through automated data collection and analysis.
A more Human-Like service experience
AI chat bots aim to deliver a service that are more human-like as years go by. Through the use of artificial intelligence, it makes a more customized service that makes it sounds more real.
Since many online stores and online retailers are using chat bots to address queries, there are still lots of advancement that awaits. People are looking forward to a voice-assisted bots and text-based bots. This is to make checking, purchasing, and delivery of shopping items more convenient to the part of the consumer.
Creating the best AI chat for your Business
Since you will be implementing the bot on your brand, it is very important to take in consideration some important factors to make sure you are building it perfectly. This is to make sure that you will have a positive end result and you will benefit on your marketing efforts through the use of AI chat bots. Below are the things to check and consider while building your chat bot:
Chat Bot-Building Platform
It is very important to invest to a good platform while creating the chat bot for your brand. Since you will be using it to make an increase on your sale and to deliver quality and satisfying services, it is important that the platform works smoothly. You should look into the deals and offers a platform can have, take orders smoothly and can accept major payment systems.
Set your goals
You have to be clear with your business goals so you can stick with it. Define it clearly and also set some expectations. This will help you set your plans and expect the obstacles that you will have to face. Moreover, this will set as your standard to know if you are succeeding or not.
Furthermore, setting your goals comes with thinking about your brand. Think and give your best AI chat bot a unique name that the people can easily remember and recall. Make sure it has a great impact on the online community so it can stand out among others.
Set your most relevant keywords
You can set the keywords to which the chat bot could detect. For example, when the system detects the word “shipping”, the customer might want to ask regarding shipping information or might as well have a shipping concern. It is very important to identify other important keywords for your business and have it setup on your bot.
Introduce your bots to customers accordingly
While many people are getting confused on what a bot is, you have to help people to understand how it works. You can as well consider doing the following:
- Greeting Message
- Create a “Get Started” button to lead them
- Indicated an introductory message and let the user understand how to use it
- Use a button on your social media pages and website
Make conversations simple
Do not complicate the conversation while dealing with clients. Make the responses simple and concise so people can easily understand. Remember that not all your customers are going to be professionals. Make your best AI chat avoid using too much jargon in order to make your conversations understandable.
Set some default replies
It is actually optional to set default responses but it is a good way to test the intelligence of chat bots. This will be very beneficial when the system detects “unidentified” words or concerns. Especially when the customer sent an unrecognizable terms, you can have a default reply like “can I forward your question to one of our customer service agent to serve you better?”
Perform some test before actually launching your bot.
If you are not sure on how people would react to the best AI chat bot, you can perform a test to measure results. Give it a trial session and only allow a small number of persons to interact with it at a given time. Through this, you can observe if your bot is working fine and see if it can interact with users well. You can, as well, collect some feedback to know the things to develop for your chatbot.
Monitor your competitors
Since there are lots of competitors online, you have to get on track of their progress. Know how they find the best ways to stand out and get ahead of them. Also, list down all the things that they are doing and monitor the feedback customers are giving to them. This way, you will know what things you can and cannot adopt in creating the best AI chat.
Build your chat bot on Herobot
Since the very first thing to consider in building a chat bot is to identify the best chat bot-making platform, it is very important to have it done on a complete marketing platform like Herobot. Whether your goal is to generate leads, instant growth, improve efficiency or reduce some cost, we give you the power to do them all. Build your best AI chat bot with Herobot today!