The trend about chatbot is undeniably making a noise in the marketing industry. It is being applied on different platforms, and enterprises from sales to entertainment are considering bots as their must-haves. The truth is two kinds of the conversational interface exists all this time. However, most people are only familiar with using messenger bots rather than voice chatbot. Now, which one is better between the two?
Depending on the nature of the business, companies have different preferences and needs that they need to fill in. Moreover, their audiences and target customers vary, which affects the marketing plan they need to do. Other businesses need text-activated chatbots, but some needs voice-enabled ones to cater to their customer interaction.
What is a Voice Chatbot?
Before tackling the differences and the benefits of the two AIs, let us talk about what voice chatbot is first. True to its name, this bot is voice-enabled and can interact with its users through talking. Despite what people expect, it can accept commands through oral and written words. It will then communicate and respond through voice. Furthermore, there are two kinds of voice chatbot—one that can answer through text and oral together and one that can only be activated by voice.
This voice chatbot is commonly used for the benefit of those people who are not able to use their hands throughout the conversation. Rather than using a messenger bot that will require all your attention, this is more useful for multi-tasking. This kind of AI uses text speech and pre-recorded responses to answer the queries and concerns of the users.
Voice chatbots list
Numerous companies are using voice chatbot for their marketing purposes. Aside from its convenience, this kind of bot is also proven to make brands notch sales and popularity. Moreover, it adds naturalness in the way bots can converse with humans. This is because of its intuition, informality, and fast responses. To know more about this, here is a voice chatbot list that will set as examples for you.
Number 1 on our list is Alexa. Alexa is a voice chatbot that has proved its effectiveness as it garners a 30 million-plus unit sales. The company behind this success in the Amazon, which is one of the world’s most respected companies. They believe that Alexa is going to play a significant role in the industry of e-commerce which is why they supported it throughout everything.
According to some experts, Alexa has more than 30 thousand skills that can help its users perform multiple tasks. You can use it for shopping, playing some music, searching for a specific topic, and even just for entertaining yourself. Its developer claims that is performing more skills than any other chatbots you can find in the digital market.
This bot one of the major competitors of Alexa. Like the previous bot, Assistant has multiple sets of skills that helps its users in many ways. Also, his voice chatbot is quite flexible too, as Android users can have access to it one their phones. Moreover, Google made it possible that iPhone holders can download Assistant on their iOs.
While some are saying that Alexa is a better voice chatbot, some people prefer Assistant and its consistency. Amazon has many significant innovations and is expanding the options of the users for this interface. However, this also brought some inconsistencies and problems regarding their products. Meanwhile, Assistant was able to maintain its authenticity and even improves its already great performance. It is also starting to try out new ideas like connecting microwaves into their voice chatbot.
If you are a big Apple fan, you are undoubtedly familiar with Siri. This voice chatbot is exclusively available on Apple devices and is making its name in the industry. It is already downloaded on all iPhones and has already helped a lot of its users. It reaches its everyday interactions with them and has an exemplary machine learning skill.
However, the only problem about it is the possibility of security and privacy risk with its machine learning capacity and voice recognition feature. Its high intelligence enables it to collect intimate knowledge and details about the user’s personal lives.
Benefits of voice chatbot
Voice chatbot is expected to change the Artificial Intelligence game in the marketing industry for the next years. They say that in 2020, there is a high chance that 50% of searches are going to be with the use of voice. With this, the demand for this voice-enabled bots is increasing. 1 in every 5 of American teens are interested and planning to buy and download voice chatbot. However, its effectiveness depends on the nature of the business.
If you want to target those customers who are prone to multi-tasking, then voice chatbot is suitable for you. Moreover, you can make this bot if you want your system to be more flexible. You can also create it for those people who are not capable of using their hand, such as those with illnesses. It is also more useful and feels more natural than text-based bots. Furthermore, if you don’t have any budget constraints, then you will not have any problem with it. This is because developing this bot is quite expensive.
Why do consumers prefer voice rather than text?
The answer to this question is straightforward. As you know, bots are used as digital assistants of people. They are used to make the human’s life easier and to provide automation to the marketing industry. However, messenger bots still cannot provide the most of automation. This is because you still need to open its application and will require your full attention as you type your inquiries.
Here are some of the reasons why need a voice chatbot:
Does not require physical touch
One of the most significant benefits that you can have with voice chatbot is its automation and how it does not require physical contact. As we move forward with touch-free devices, voice recognition is also able to offer personalization without using your hand. Also, this eliminates the need for supporting the equipment needed to perform.
Moreover, with this new AI technology, you can speak to your chatbot without using control buttons. Because of this, fewer typos can also be made, which makes you and the bot interact with each other better. This just breaks the barrier created by text-based bots.
Avoid monotonous conversation
Not everyone is fond of reading which is why most people prefers watching movies than reading an entire book. A simple text could be dull and lack personalized sentiments. Moreover, not all people have the patience of devoting their entire time typing and reading long messages.
This is why voice chatbot is becoming more famous than ever. It fills in the parts that messenger bots lack. With the high competition in the industry, this higher artificial intelligence could satisfy their customers. It avoids difficult and inorganic conversations and offers a more exciting way of using technology.
Gives faster responses
Although messenger bots claim that it provides quick answers with its users, it is not entirely true. Voice bots can provide a faster experience in customer service. You will not have to wait for the bot to input its answer to your questions. After you ask the voice bot a question, it will instantly respond to your queries via voice.
Rather than messenger bots, voice chatbot can give its users more productive. Because it does not require hands, it means that you can do other things while using it. You can cook, draw, eat, and even clean the house while you are using it. Moreover, you can drive and still be able to schedule meetings with your clients or send emails and dial calls.
Bots have made the marketing industry bigger and have created a lot of tough competition. This is because they can provide a business expansion. Customers tend to be more excited and interactive with voice chatbot. If they can talk with them, there is a higher chance for customers to buy products in the company.
Make your voice chatbot
If you are planning on making a voice chatbot, you must remember that it is much complicated that messenger bots. However, Herobot is here to help you along the way to have a smoother process of chatbot creation. Moreover, numerous templates are already available on our website that you can choose. Also, creating your bot here is less expensive than hiring professionals or using other platforms.
Herobot is also known for helping a lot of companies to generate leads and lift the sales of the brand. It is very interactive, and no bugs can be seen with our bots. Moreover, machine learning in our bots is impressive, which can help your company grow more prominent. Although there are a lot of pros and cons, voice chatbot is still remarkable in the market. This is more reason for you to make your own now. Click here for more information.