Artificial Intelligence is an essential factor in this modernized world. Everything keeps on changing and evolving – a lot of applications or technological devices are being used. However, as this modern-day keeps on growing, the business sector as well has to change and improve. This is why it is now essential for businessmen to find a good chatbot builder.
Why you need a bot builder
Every business owner wants to achieve something that will somehow keep them a step ahead than their competitors. May it be through their products, services, advertisement, or marketing strategies—everyone aims to improve. Many business owners can attest how helpful a chatbot can be to lessen their work. A chatbot is an Artificial Intelligence that is used to improve a business’ when it comes to responding to customers through social media accounts or website.
Moreover, a chatbot is easy to build as long as you have enough knowledge in navigating it with the use of appropriate platforms. A chatbot builder is a platform that creates a chatbot and helps a business to make the communication between the company and customers more accessible and better. With bot platforms, chatbot will allow sending an update, reminder, provide customer service, or fulfill an order that could be a great help to a business.
Chatbot Builder Best Practices
Let us say that a salon business owner would like to level up the popularity of his/her business. A large number of potential customers will have the tendency to ask how they can make appointments with you. They will also ask about the prices and the other services your salons could offer. In this matter, a chatbot can help the salon owner on accommodating all their costumers at the same time on answering their concerns and questions.
Here are some of the best practices on chatbot builder:
Make sure that you know the goal of your bot first.
If you are planning to make a bot that will be a perfect match for you and your business, then you will need to set your goal first. Knowing this is important in devising your plans and customizing the characteristic of your bot.
Moreover, it would be best if you made it a point that your goal is still in line with your industry. Write down some reasons why your business needs a bot and how you want it to function. With this practice in chatbot builder, you can also pinpoint the personality your bot will have as well as its unique features.
Take other chatbots as an example.
Meanwhile, to fully understand how a chatbot works, you should have at least tried communicating with a chatbot. Try searching for other chatbots that have high reviews and use them. Also, discover its strength or weaknesses and jot down some notes on how to improve them for better service. While at it, you can use these notes on planning to make your bot.
Here are some of the bots that you can look up to:
This is a night owl chat which was created by Casper, a company specializing in pillows and mattresses. Insomnobots aims to give persons who have Insomnia to have someone to talk with. Moreover, the company engages with its users in a way that they will not feel like the bot is only a marketing scheme. Instead, it only brings up the product seldom. This way, the customers tend to feel more intimate and private with the bot.
In addition, Forbes has included Insomnobot in the “7+ Amazing Examples Of Online Chatbots And Virtual Digital Assistants In Practice”.
Woebot is created by a psychologist named Alison Darcy to help reduce depressions by active listening and giving positive feedbacks. This is really user-friendly and even uses funny images and gifs to add more flavor to the conversation. Furthermore, attentiveness and sensitivity to its users’ emotions are highly praised by Business Insider and New York Times.
If you have experienced using travel applications, you surely have experienced mid-search freeze and only presents very few airfare options. However, everything is funnier and easier with Hipmunk. You have to tell it on when and where you are planning to travel. It will then give you plenty of accommodation and airfare options for your vacation. If you are going to use a chatbot builder, you can consider the points used by this bot developer.
Despite the fact that it is not too conversational, it still does not fail to do its function. DoNotPay is designed to answer and educate people about simple and minor cases to save them from injustices. It balances its formal and legal tone with a colorful background and fun fonts.
Predict the possible mistakes that can happen upon using a chatbot.
It may be on understanding natural languages or their conversational skill. Set your expectations into it so that you can utilize the best solution to overcome them. It is also best to know the limitations of what services and options your chatbot can provide.
Here are some of the disadvantages of using a chatbot:
- Bots cannot be perfectly trained to perform tasks precisely as it was mandated. This is because bots can easily misunderstand instructions from its users.
- The knowledge of bots is limited, which causes some problems. There will be times that customers will ask for an answer or suggest some tasks which were out of the capabilities of the bot. If there is no human server that will handle these mishaps, it will be a big issue for your business.
- Some things are impossible to be taught. Chatbots are not capable of interpreting additional features in order. This is why humans are still needed to deal with specific issues that bots cannot understand. Although you’ve done your best using a chatbot builder, your bot’s knowledge will still be limited.
- Human touch is still needed. There is still some human who still prefer talking to other humans than just an automated bot. Small talks and different funny conversation are still yet to be possible on artificial intelligence.
Be sure to make your chatbot more user-friendly and approachable.
Customize it in using emojis, images, and gifs that are appropriate to the conversation. It is also helpful if it can send link to your users that will direct them to a page that they can use to answer their queries.
Look for the best builder that can help most efficiently.
Make sure that you will find the right one for your taste and needs in your industry. Moreover, it is best if you know your technical capabilities and demands you can carry on.
Here are some of the chatbot builders:
This is a chatbot builder for Facebook Messenger which makes creating bots easier for everyone. Professional skill is not important and needed in this platform. It also makes reusing and managing messages very stress-free.
- Flow XO
You can make a bot that you can launch in other sites and messengers aside from Facebook here. Chatbot widgets are also possible in Flow XO as well as integrating them with other third parties. Moreover, you can also share your chatbot with others.
This bot promise is one of the fastest chatbot builders in AI space to help to build bots within only five minutes. There are already some pre-built bots or templates that you could choose from. You can also customize your bot using its simple menu.
All of the AI created in ChatterOn is also pretty solid, which supports rich content. It can also include some buttons, gifs, photos, videos, and carousels. Monetizing your new bot by using contextual ads that you can get from Radbots is also possible.
This is one of the most uncomplicated bot builders that will let you create your bots that you can use for your numerous websites. Unlike other platforms, Botsify offers integration features which enables you to connect with Shopify, Alexa, and WordPress. This will help you create conversion forms and allow human stand-in taking over some conversation.
Meanwhile, Herobot is a platform that helps people in the business industry to market their products and connect with customers easily. You do not need to have IT skills to be able to make the best bot that will suit your taste. The absolute goal of Herobot is to make companies grow in terms of sales and fame in the industry.
Choose the best chatbot builder
There are many steps and ways that you can take to make your bot. If you are able to do each step correctly and effectively, then you will surely succeed in making the best bot you wishes to have. This will surely help your business in boosting sales and enticing more customers. However, finding the right chatbot builder is still not easy.
There are some platforms that do not suit your taste and are really complicated to use. Moreover, most chatbot builders were not able to help you in utilizing widgets and connecting your bots to other sites. This is why Herobot is here to save you from wasting your time on creating incompetent bots from other platforms. Moreover, our chatbot builder will not cost you as much as other platforms will make you spend money on a subscription. To know more, you can visit our website https://herobot.app/ and contact us.