Chatbots continue to grow and develop its popularity. Many people are expecting it to infuse with the majority of businesses in the near future. This serves a good promise for an excellent customer service experience. This application holds a significant part in making differently fantastic customer service experience. It is not just for the customer’s easy access for their FAQs. More that that, female chatbot improves the company’s reputation of being responsive and engaged to their clients.
More importantly, chatbots have the ability to cut expenses of businesses. Instead of hiring people, you can utilize a computer program to take account on client’s questions. After all, people design bots to make things easier for humans. Moreover, here comes the female bots, which gained its popularity and has been in use by several large banks and other industry as their automated digital assistants during the reign of chatbot.
Earlier, the avatar and images of an automated messaging service look like a robot. As time goes by, their avatar and photos look like real customer service representatives. They are also distinguished by gender and even have names. Big time companies like Amazon has Alexa, Apple has Siri, and Microsoft has Cortana. Notice that they seem to choose and prefer women names. Why is that?
Should Chatbots be Female?
We are not imposing rivalry between male and female. Before we know it, there is always gender bias in every single situations and scene. Moreover, chatbots are programmed and designed for quality customer service experience. They are not real people; therefore, envy and rivalry is not part of their vocabulary. Moving forward, what is with women names that make chatbots more beneficial for businesses? Why companies prefer girl names for their bots? More importantly, does it affect the user’s perspective on the messaging bot? That is what we will find out.
The notion of women in giving and extending help in the role of assistants
It is ideally true and is happening in every company. Assistants are often women, and the work that women do to these kinds of job position has been remarkably impressive. Some people had engraved into their minds that when the word “assistant” was in the job title, more likely, it is a woman.
We cannot deny the fact that women have the reputation of being more hospitable and always willing to assist in the best way they can. No doubts, men can also do. However, women are more conscious in this phase. Same with giving customer service and assistance, people are more likely to feel that they are being assisted and help out in the best way the female chatbot can.
Female names give an image of someone helpful, friendly, and comfortable to talk to
Indeed, if the messaging bot has the same name as your mom, best friend, sister or anyone you know, you will feel surer that this one is friendly and will do her best to help you out. It will contribute to the solid reputation of the company. Also, the comfort that it can uphold tall throughout the conversation up to the solution of your concerns are all very light and handled professionally with a personal touch. Give your chatbot this kind of name, and you will eventually know that you made the right decision.
Women names create the impression of being empathetic
Mentioned earlier was the several large banks who have developed a female chatbot that responds with empathy. Like for example, when a client accidentally loses a card and in need of immediate help to answer her questions, an empathetic bot is at her service. It will make the client feel comfortable and later on assured that everything will go well.
The assurance that a woman delivers when she promises that everything will be alright is something we can’t disagree with. More reason for companies to choose female names for their messaging bot in customer service.
The leadership that is presented by women
No doubts about the adage saying, “Behind the success of a man, is a woman.” Women tend to lead men to success and praise him as he rejoices the fruits of hardships. This characteristics often relate to women. If the support bot named after a woman who was once a leader, user’s and clients tend to believe to your bots without second thoughts. Clients will be assured and will tend to trust more to your brand and will surely spread the word. Another plus points to your reputation.
Girl’s name has the ability to speak to someone saying like she’s approachable
The name itself is saying it all. It was like she was already talking to you even if you haven’t approached her. Chatbots like these are often present in the websites that offer services where a quick messaging box will pop up at the lower right corner saying “Hi, can I help?” or any other spiel that will hook clients to chat and talk to a real customer service representative. It will create an initial interaction to a potential or existing clients having her first approach or inquiry.
Female names also give an impression of providing more detailed and precise information
It is noticeable in women that they often see even the smallest detail in a given situation. The tendency is clients will think that these bots will provide more detailed and exact answers that you need and is able to help you out of your queries and concerns.
Users will eventually believe that they are in the right corner and approaching the right person to assist them with their questions. The more exact information and detailed answers the clients receive, the more they tend to create better communication and build trust in the company.
Women names have an image of being a listener
Not just they listen, but they do understand as well. This characteristic is a must for every chatbot. Listening is the key to understanding where it is a way to solve the issues and problems. Therefore, getting into conversations with a female chatbot will create a fantastic customer service experience as the client’s side is being heard and understood initially and throughout the chat message.
Results of using female chatbot
Women names for chatbots certainly give us something that we believe in, something that we hold on to and something that we are looking up to. It will develop a remarkable relation and engagement to clients and users that will be the foundation of trust and loyalty.
With these original characters that a chatbot must have, something great is yet to come for that business. The benefits that it upholds for the enterprises are exemplary. Companies will be overwhelmed with its ability to increase positive reputation in responsiveness to clients, which aims to deliver the best possible solutions to queries and inquiries as well.
Companies prefer girl names for their chatbot program due to the above reasons. These items in the list above are all noticeable and very clear to see. Today, even voice messages and voice guides were female voices. This is because women gives a professional but empathetic vibe to other people. Thus, having a feminine voice on your bot is much more effective. They respond with a sense of power that they know what they serve for, and they also react with a heart. It must be the design of every chatbot.
Therefore, if the chatbot was female in name, people’s perspective of the messaging bots will grow and develop positively. People depend on their ability to answer queries in seconds and deliver information in minutes. Everyone will believe that it will give its best to assist the clients. People will know that this chatbot is helpful, friendly, and is comfortable to talk to.
People will know that this computer program will respond with empathy. More importantly, leadership is one of its characteristics. It should have a name after someone that seems to be approachable and provides more detailed and more precise information. Most of all, it must be known that this chatbot is a good listener.
In this significant advancement in our environment, we never thought and often overlooked that our character sneaks into something we build. That even if we have no intentions at all, it will still be part of us. The reality is that humans are still there at the tail of every invention. That even we are afraid that these bots will replace us, we are still the mind of these computer programs.
So, don’t worry as we always are the head of every invention. Instead, be one of those who is not afraid of changes and development. Be one of those who want the future to be more meaningful. Create a better world with a better way of communication through these inventions. Choose the most trusted and the best platform that will help you have your awesome female chatbot!