With the rise of the internet and different technologies emerging from here and there, phones usage became an essential part of everybody’s existence. It makes life easier and simple. They also became an instrument to utilize bot mobile for education, cooking, and even spiritual activities. People also do their shopping, groceries, and ventures online.
Bot mobile is a software application that uses the internet and lets human links with machines. Also called as “conversational agents,” these chatbots imitate how a real person talks to the user. It uses the Question and Answering System to have a real chat or discussion with an individual. Also, these interactive software applications make use of Facebook, Telegram, Slack, etc. as its platform for communication. As stated by Forbes, the chatbot industry reached $190.8 million in 2016. But how these chatbots work? How are they made in the first place?
Artificial Intelligence in Bot Mobiles
Artificial Intelligence (AI) is a significant breakthrough in the field of science and technologies. By giving it a machine learning feature, it was able to sound more like a human by storing its past conversations and using them in the future. This makes it possible for the bots to create a response other than the ones its developer feeds it. It has datasets where the brain or information that seems relevant and important is placed.
Bot mobile is mainly created in order to fulfill the tasks that may seem repetitive and exhausting to humans. Before everything else, there will be a testing process to evaluate the system or application through trial and error. Moreover, datasets will be acquired that will be the basis of the whole process. It will be branch out to different layers, where it will be analyzed and assessed to reach the desired output. If the production did not meet the expectation, the value weights between each layer would be adjusted to get the right output.
Inside every chatbot is the Natural Language Processing (NLP). Natural Language Processing is a branch of Artificial Intelligence where human languages are explained and used. Are you familiar with the voice of Microsoft’s Cortana, Apple’s Siri, and Google Now? These uses voice recognition utilized by NLP. The user uses the Question and Answering System and sends questions. Right after, questions will then be interpreted and analyzed by Natural Language Processing. Based on the meaning interpreted, NLP will come up with a sequence of possible answers and decide what the output will be.
Significance of It in Different Areas
With the continuous effort of professionals for the enhancement of science and technology, our world undergoes a constant change. Moreover, technologies, like chatbots, are paving its way to the different fields of disciplines and studies making their work more functional and easier. Here are some areas where chatbots are used and implemented.
As business world becomes a competitive field, it also strives to cope up with the persistent technological change. Entrepreneurs are set on using modern technologies and internet as a marketing strategy for their business. Chatbots can lead to a successful business because:
Business owners do not have to worry about their customers ordering and availing for their services during their closed hour. Chatbots are open 24/7 and can handle consumer’s worries and concerns any time of the day. This can help in customer satisfaction and good reputation of the company.
Because of people’s needs for e-markets, online shopping and groceries are now becoming very prominent. Chatbots can automatically show the products and prices, take the customer’s order, and purchase it right away.
- Budget Friendly
Hiring new staff for customer relations or sales representatives can be troublesome. With chatbots replacing their place, business owners do not have to worry about this problem. It can serve and assist for it is generated and programmed to answer customer’s questions for free. Meanwhile, one problem is that if the customer asks a distinctive question and is not one of the bot mobile’s database. The chatbot can’t answer the given question, thus making the customer annoyed and dissatisfied. Thus, it is advisable to collect numerous data of questions to be allocated on the chatbot’s dataset.
One of the problems of businesses when it comes to customer relations is the subjected opinions given. Unlike humans, machines do not have feelings. Chatbots are programmed to make neutral decisions that can profit both sides.
Modern technologies are also making its mark in the medical field. Medical professionals are now adapting the advancement of technologies for a better health service to their patients. Healthcare chatbots are also called “Digital Personal Assistants”. Since health topics are sensitive, these mobile bots should be accurate and informative to avoid further health problems and issues. Below are some health conveniences it can give.
Being informed of the current illness or disease is a major key point for the progress of the patient. Users can know the causes, symptoms, and possible ways on how to prevent the ailments.
- 24/7 Observation
Due to many patients in a hospital, medical professionals find it hard to accommodate all of them. To save time and energy, healthcare chatbots can offer assistance and help. It can be a reminder for the patient’s scheduled operation, medicinal intake, sleeping hours, and meal patterns. It can relieve doctors and nurses from monitoring and checkups, so they can give more time to patients who require more medical attention.
Healthcare chatbots can also be an appointment organizer. Patients will have an easier way on how to make an appointment with a doctor. Meanwhile, these appointments will be directed to the chatbot’s database and will be administered to the doctors’ and nurses’ schedules. Missing and being late to schedules can be prevented.
Due to technologies’ accurate and dependable thinking, patients can be convinced that they are getting a prescription equivalent to medical help. But patients’ comprehension and adaptation to this can be a problem. Healthcare chatbots should be friendly to the user despite the age.
Chatbots paralleled to the field of education is also a major impact in this generation. Upgrading the traditional ways of educational teaching, chatbot provides an interactive and productive learning for different students at any age. The lists below are some benefits of educational chatbots.
Educational chatbots can aid teachers and professors to discuss and present their visuals disregarding the number of students. With the help of internet, their lessons can be available and students can get their lectures even if they are not in school.
It is a fact that millennial is gadgets freak. They mostly prefer to have their phones and gadgets with them. This can be an adequate case for educational chatbots. They can attend and learn from their lessons while enjoying.
- Increase students’ engagement
Unlike traditional teaching, educational chatbots give the students the freedom to express themselves. It will be easy for the millenials to communicate and participate through phones and internet. This can aid in a stronger teacher-student relationship.
May it be fast food chains or restaurants, chatbots also influenced these industries. Customers’ satisfaction doesn’t stop and will always find a way on how to solve it.
Just like at hospitals, having a reservation manually at restaurants can be a burdensome. Chatbots can be a place where customers can have their reservation, may it be a party or a meeting, to their favorite restaurant easily. Customers can simply pick the date and time and ta da! Reservation complete.
Advertising is a must for every business. With the aid of chatbots, fast food chains and restaurants can post their advertisement and let the users see it. It is a free advertisement since it only utilizes a software application and the internet.
Choosing a menu and food to eat can be a concern for most customers. Having the foods and products available posted online can ease this problem. Consumers will have to click and select whatever they want hassle free.
Most fast food chains offer food deliveries to their customers. With the help of chatbots, consumers will have to pick and select their orders that will be automatically directed to the fast food chain’s database and be prepared right away.
- Consumer Satisfaction
All in all, the role of chatbots is for the users’ contentment. Having these in the business could help in customers’ feedback and opinions. This can strengthen the business-consumer relationship.
How can you have your own Bot Mobile?
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